Review for Erus Energy (Out of Business)

Office location: 21402 North 7th Ave., Phoenix AZ, 85027

04/13/2023
Charlie Gilbert, AZ

Find a more reliable and competent solar company

The timeframe Erus energy gave us was 8 to 10 weeks. It took them almos 6 months to complete our project. Communication between departments was atrocious and every time I spoke to someone I had to repeat myself over and over. No one knew what was going on with our project. The workers they sent were either incompetent or not well trained. Sometimes they showed up when they were supposed to and many times they did not show up at all. The electrician they sent to hook up our solar panels did not do it correctly and consequently, we failed our SRP inspection. When they installed the solar panels, they did it in the heat of the day and damaged our roof tiles. Overall, it was an EXTREMELY frustrating experience. After I complained to the salesman about all the problems with our project, he did agree to compensate us with 2 months worth of our electrical bill. The system seems to be working OK but I certainly would not do business with this company again.