Review for Erus Energy (Out of Business)

04/24/2023
Angry customer Tularosa, NM

Horrible customer service

First off it tooknover 9 months for them to install the panels and everything. Second they have an electrical issue that keeps blowing the 40 Amp fuse and they refuse to come fix it. Last I checked the panels and the work had a warranty on them and they are refusing to come out without being paid $250. This company is garbage out of El Paso TX. Go with someone else.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 800

System price: $83,000

Year installed: 2022

Price include the Federal Tax Credit or incentives: Yes

Erus Energy (Out of Business) reply 04/26/2023
We apologize for any inconvenience this has caused. We take customer satisfaction seriously and we are sorry that the installation process took longer than expected. We would be happy to address the electrical issue and honor any warranties that are in place. Please contact our customer service team so that we can quickly resolve this issue. Thank you for bringing this to our attention.