Envirosolar (out of business)

Shakeya Heath

After at least 9 months of miserable customer service from your company, with ignored requests for my rebate check and broken promises, I am finally thrilled to have found the help I so desperately needed through the efforts of Shakeya Heath. This employee patiently listened to me vent my frustrations, explained what she could do for me and then actually followed through. I am so very appreciative of her efforts as I need these funds to pay my property taxes by months end. My sales person was Miles Murry who told me this check should reach me within about 6 weeks and it is now one year past that point. I was supposed to be able to use those funds when I refinanced the loan from Green Sky but that did not happen. It truly has caused me financial hardship. Thanks to Shakeya Heath, my worry about paying my property taxes without penalty is now lifted.

Customer Service

A shout out to Brenna Murphy who has been handling my account since the completion of my installation. She contacts me regularly to see if I have any questions or need assistance and is always cheerful and polite. She is a pleasure to talk with. Thanks Brenna!

Given high hopes, disappointing delivery

I love the concept of Solar Power and all renewable energy. I have been in contact and working with Envirosolar for the past 6 months. Nate Rodda was my direct sales rep and Jackson Lawrence was the regional manager. As I have worked as a sales manager for the past 30+ years, I was impressed with their approach. - Nate and his team were knowledgeable of what I should expect during the Envirosolar implementation. I felt at comfortable investing a large sum of money with them because I felt I could trust them. - Their Customer Service team was responsive and kept me informed for the installation date and what to expect during this process. I DO HAVE TWO LARGE COMPLAINTS: 1) They OWE ME MONEY. $$$$$$ - I have been working for the past 5 months to be given a rebate that was promised to me. They have lied multiple times - Each month was a new story but was promised to receive a check in November. - THEN the same lie was told to me in December. - Now it is January 10, 2019 and I have been told by Shakeya Heath that the check will be sent to me by January 12, 2019 if I complete this review, so here we are. Shakeya has been responsive and very helpful in accomplishing this goal. - I appreciate the professionalism and dedication of Shakeya Heath - without her I would have filled a complaint with the BBB/ TX Attorney General / Consumer Federation of America/ North American Consumer Protection Investigators/ social media. I hope for this to be finally settled in the next few days. If not, I may have to pursue that route. If you are a future consumer, please conduct a google search with the key words, "envirosolar" and "fraud" and "fort worth texas." You will be able to find my complaints if this is not resolved. 2) My house is not ideal for solar panels due to the large trees surrounding my home. While the panels have increased my home value, the production and my monthly cost savings are not anywhere near what I was anticipating. Assessment was completed during a very sunny month and I was not informed the annual scale of production. Again, Shakeya's creative problem-solving are outstanding characteristics.

Excited

My husband and I have always wanted to become more self sufficient. Planting a garden, raising chickens and cattle; you know taking care of ourselves without outside resources. The opportunity arose where we could generate our own power! What! Of course we want to participate. Derrick Brumfield contacted us in regards to reimbursement for our electricity, we are in! So happy we did

Great idea

No that there finally on 5 months later well from September till January they do work well .However I've had to miss 4 days of work made two loan payments before the pannels we're even on then to top it all off to reimburse me for the loan payments Derrick Bumfield told me he would overnight my reimbursement if I left a good review which is already owed to me in the first place this company does not tell the truth NOT A GOOD COMPANY TO BUY SOLAR FROM

Installation

Adriana Miramontes and the rest of her team are great customers service people always ready to help inform and get the job done in a timely manner. my 5.31 solar system have reassonly been installed, so I'm looking forward of years of saving.

Owner

Initially I was so excited because I had always wanted to get Solar. Initial contact with Sales Rep was superior. The sight survey went pretty quickly also. And all parties involved were very professional. The process to get installation going took longer than we were promised. Made contact with Project Manager and things finally got moving with installing the panels. It took forever to get the system connected and finally found out we were waiting on someone to pick up equipment from our local utility company. I ended up picking it up myself. Another two plus weeks goes by and finally got the system hooked up. There was an issue with the antenna that needed to be installed. That took an additional three plus months. I had my electric bill reduced by $169 for two months and then $189 for the month before last and last month $.78. I am paying $279 a month for the system. I am not seeing a real saving like I was promised. You call and call and maybe get the option to leave message to be called back that never happens. Then if you do get a live person they tell you what they think you want to hear and make promises that are never kept. I have been waiting for a check since September and have yet to get it. Very disappointed to say the least.

Shakeya Heath

Shakeya is really fantastic at dealing with all the difficulties. She can troubleshoot, refer and actually get something done. She returns phone calls almost immediately, and if she says she will call-she does. Request her to handle your installation.

Quality Assurance Rep

Alexis has been a great help and was very good about keeping me informed. She asked if a representative had been to my home on the date we agreed to, and when I told her "no" she was quick to get them on the ball. I cannot say that about the rest of my experience. I feel I have not been told many things correctly, i.e. you need a modem (I run my electronics by hotspot), I was told that because I don't have a modem, I would not be able to view the solarEdge app on my cell phone. Now because Alexis had a representative come out to my house and install an update to my system, for the first time in a full year I can view the SolarEdge app on my phone.

Environsolar Installation

We would like to thank the Environsolar team for all they have done to assist us in saving energy. From the sales rep who actually sold us on why your company is great, to the tech reps who did site surveys, installed the panels, answered tech questions, assisted us with working with our city getting the required inspections and approvals and the transition over from our previous energy provider to the current, they all did great work. Loved their friendly, can-do attitudes. When an answer was not known, they always researched to get me an answer. We also want to thank our newest point of contact, Alexis, as she picks up the mantel to be our point of contact for the future.

Unreliable, system has been broken for months

I feel lied to, the system has been down for 4 months. They don't have a 24/7 monitoring system, they don't install "All Texas" products.. they are from Korea and Germany. I've called them every week, their answer rate is 1 out of 8 calls. Their effort to fix the problem is 0, their effort to reach back is 0 and they will agree with you that everything is not as expected. I do not recomend this at all. Your roof is better off if you buy a $25k car and park it there.

SOAR PANELS

I WAS KEPT INFORMED EVERY WEEK BY NIKII CAULEY.SHE ANSWERED ALL MY QUESTIONS AND WAS VERY INFORMATIVE,POLITE.SHE MADE YOU FEEL AT EASE ANSWERED ALL MY QU ESTIONS I SPENT 40 PLUS YEARS IN CUSTOMER SERVICE AND IF I HAD ALL MY EMPLOYEES WITH HER QUALITY OF SERVICE MY JOB WOULD OF BEEN A BREEZE.MY ONLY NEGATIVE COMMENT WAS AFTER INSTALLATION I FELT IN THE DARK AND NEGLECTED SOME WHAT.

Weldone Kevin

I have always been skeptical about solar energy till I had Kevin come my way who explain all the nitty-gritty of solar to me. This young man took pains to make me understand and convince how solar can help me reduce my expenditures in the long run. I now am quite knowledgeable and positive about it and will convert to Solar in near future. Kevin is a great asset to the company and good help for novice customers like me who need to understand the complete picture before making a decision.

Coustumer service fails

I had Envirosolar install solar panels in my field behind my house that part is great the panels put put full power the power to house is 1/2 of 10 KW is system don't know why they ( Envirosolar ) stated its putting out full power when it was cloudy and raining that day so I guess that's all the system puts out I asked for 10 KW system then only got 5KW for 45K it's not worth it. Was also told I could montentor it via cell phone still they refuse to give me code to put on phone. Paid by 2 checks they also refuse to send me reciepts so I have proof of installment for tax credits. They are not worth the headache or stress.

Don't do it!

The salesman lied to us stating that we would often see 80% coverage. Turns out the real number is somewhere around 50% on a great day and only if we check it every day to make sure the panels are reading 29 out of 29 or else we need to reset the system. Unfortunately, we need to reset the system several times a month. In addition, the installers did some damage to our roof which our roofer explained while we were going through a hail damage claim. They try to keep us quiet with a settlement while stipulating our silence and artificial happiness. We did not accept the insignificant settlement because we want a product that works. They do not respond to emails and calls at this point.

Serious complaint

My frustration with Envirosolar has finally hit my limit. At this point, I would Never Reccomend this Company to anyone considering Solar. To be fair, the salesman was very nice & answered all of our questions & came back to check the installation & operation of the panels when he thought The installation was complete. Ours was a large installation of 84 panels. When he came out, one panel was not working & they were 4 Panels short. That was the beginning of the problems. This was back in August. Nothing happened so I contacted my Salesperson & he did answer my call while he was in Europe & said he would get it taken care of ASAP. Nothing happened so I did have some conversations with one of the trouble shooters. At some point Perdanalas Electric Co. did come out & inspect the system that was there & gave Enviosolar the go ahead to start the system up. I was called, again explained the missing panels but was walked thru the process of activating the system anyway. This large installation required 2 inverters. During the startup, one of the inverters did not show the light or lights to indicate that the system was working. This problem was noted & a work order to get it checked was initiated. Again nothing! Then I got a call from a woman who was supposed to get my concerns addressed & make sure a workorder was in the works. Nothing happened again. I called again to. complain again about the lack of action & to voice my frustration as this has drug on for so long. Apparently, during the interim, the woman Who was working on my issues was transferred & according to my new Guy, didn't leave any notes on my concerns or workorders. This time I got a call from a Guy who had been assigned to help resolve my issues & get someone out here. At this point, he asked if I had made any payments on the system, and I had not. He PROMISED he would call me everyday until this was resolved. This was about a week ago & I have not heard back from him since that call. This morning, my bank contacted me about a draw that came In involving this system. I told them to deny the draw. If my credit is negatively effected because I refused payment for an incomplete Solar System, then I will take other action against Envirosolar. Stay away from doing business with this company.

Edenwood Drive

I am very happy with service and I am looking forward to years of lower electric bills

Envirosolar Energy Audit

William was extremely informative and detailed with performing the Energy Audit for our home.I would like to recommend William to friends and family members for the benefits of Solar and Energy Efficiency. Thomas & Tammy W.

Envirosolar Energy Audit

William,with Envirosoior power,was very knowledgeable ,able to answer any guestions that I had.Very helpful with trying to apply financially for me.Also very personable.Mrs Jean

Review of solar installation and Ann's helpfulness on the phone

Ann is always available if I need something, but so far everything has been working fine. I appreciate the company always being there if I need anything. Wonderful job!!!

We'll See

Just got our system running August 27, 2018. Lots of frustration & delays. Took almost 3 months to get the system operating. Nikii Cauley was been very good about calling and asking if everything was good but once she passed information off to get something done, the reaction time was very frustrating. Have only had the system running for about 2 weeks, so we are unsure of the promised monitoring of our system. After reading other reviews we are unsure. Do your research and get estimates from more than one company for everything before choosing an installer

Fast Efficient and Thorough

Deja Simpson the Quality Assurance Analyst, has been very professional, knowledgeable and just a delight to work with. I had doubts about my decision to go solar until I spoke with her. I was very disappointed in what I perceived to be a false promise made to me. I explained my concerns to Deja and she took it from their and explained in good details what was going to happened. The promise made to me was fulfilled. Deja has been very thorough about the details and benefits of the solar system. You can tell a lot about a company by the customer service they provide so Envirosolar should be happy to have Deja as a part of the team!!

System performing very well

Sales rep Shawn Davenport did a great job putting together a solar system for our house. Our house is particularly energy INefficient, so he put together a large 10 kW system to offset our electric usage by 80%. It took about two months for the system to get installed - the longest delay was waiting for the electric company to inspect the system. Once the system was on, it has been working great. Our bill this August compared to last August has been reduced by $100 even though more people live in our house now. I expect that our electric bill will be reduced to zero for some months of the year. We haven't had issues with the system, so I haven't spoken to customer service very often. When the system was first purchased and getting installed, someone would call or email every week with updates and keep up informed of each step that had been accomplished or delays that came up.

Pretty painless process

From the beginning our contacts were very responsive. I received a weekly call from Nikii Cauley to make sure that I did not have any questions or concerns as the process was underway. Tyler, our sales representative, was available via text whenever we had questions as well. I received great tips on choosing a new electric provider and selecting an energy buy back plan. My initial concern going into this agreement was that I would feel like an afterthought once the equipment was installed. The installers were great. Installation was quick and very neat. I cannot in good faith say that I did not feel somewhat abandoned after the installation. I did contact Oncor directly to inquire about a new meter so that the system could be turned on. I understand that there may be delays in communication but my system was functional for roughly three weeks before I received a call to confirm that it was approved to operate. In the grand scheme of things, the process was painless and I received some support. I'll know in the next couple of months if I will see any savings. Fingers crossed!

Finally a go!

There were some rough spots along the way from installation to activation of my residential solar power system due to personnel changes but with the assistance of Miss Ann Turner, I believe I've been treated professionally and l am quite satisfied with the results.