Envirosolar (out of business)

Rick Kirschner

The only part of dealing with this company was the help that I received from Nikii Cauley. It took us 6 months to get the rebate check that I was promised at the time of signing the contract in 2016. Nikii was a wonderful breath of air during the whole process. Only after notifying the bank for help and contacting the Texas AG was I successful in getting the Oncor rebate. Nikii was with me the whole time in working with their finance department within this company. The installation could have been somewhat better with leveling of the panels across the roof. I am still glad that I had the solar panel system installed. Lowered my electric cost by 50%+. They did fail to tell at the time of activation that I needed to contact my electric supplier to change the plan to Solar Buy Back so I would receive the electric credit. After contacting TXU and changing the plan I started to get the credit. Lost several hundred dollars in the first year because I wasn't told how the electric credit was given. The company should have advised me of changing the plan during installation. The salesperson that I signed with wasn't with the company very long and couldn't get the help I needed when asking questions. Again I want to thank Nikii for the help and the time she took with the phone calls and emails in successfully getting the rebate I was owed.

Quality Assurance Rep

Alexis has been a great help and was very good about keeping me informed. She asked if a representative had been to my home on the date we agreed to, and when I told her "no" she was quick to get them on the ball. I cannot say that about the rest of my experience. I feel I have not been told many things correctly, i.e. you need a modem (I run my electronics by hotspot), I was told that because I don't have a modem, I would not be able to view the solarEdge app on my cell phone. Now because Alexis had a representative come out to my house and install an update to my system, for the first time in a full year I can view the SolarEdge app on my phone.

We'll See

Just got our system running August 27, 2018. Lots of frustration & delays. Took almost 3 months to get the system operating. Nikii Cauley was been very good about calling and asking if everything was good but once she passed information off to get something done, the reaction time was very frustrating. Have only had the system running for about 2 weeks, so we are unsure of the promised monitoring of our system. After reading other reviews we are unsure. Do your research and get estimates from more than one company for everything before choosing an installer

Luna household

A lot of hurry up and wait. Have been sitting here for almost a month and just waiting. Customer support person is only contact I received every week, but no updated information. When doing follow up paperwork for interconnection and buy back, left in the dark on what to do or whom to call.

My thoughts

Does the system work! Have I seen a reduction in electric bill? Not sure yet. Will not know until I can compare year prior to this year with solar. Does it seem to help with bill? Yes. Bills seem to be less than other years but no hard proof yet. No cost up front was nice, but made for a large bill to pay monthly. Was told panels will offset my electric bills by like 60% meaning if I was used to spending 180 a month for electricity about 100 would be offset by solar production. I haven’t seen that. Bills are still over 100$. Never dropped off led bulbs like they offered. Certain installation services were subpar such as solar barrier inside the attic. Was told that all we would see is silver but that isn’t the case. It does seem to help though. Not a bad company but maybe not the best either. Nikii Cauley has been very good about calling and asking if everything is good but once she passes information off to get something done, it has been a black hole. Do your research and get estimates for everything before choosing an installer.

Takes long

Feb 28- Signed the documents to install the solar panels. It is May 29th the solar panels have been installed but still waiting for them to be turned on.... They came to inspect the panels but they didn't pass the 1st inspection. Ann Turner,Quality Assurance Analyst, has been amazing in responding to my calls and e-mails. I am able to email her anytime I have a question on the progress report throughout this process since my solar consultant no longer works for the company. Ms. Turner has been a vital part in keeping me updated and informed. She states tomorrow is my final inspection and contingent upon passing inspection my system should be turned on. Looking forward to the solar panels working & finally paying less on my energy bill!