Envirosolar (out of business)

Written promises not kept

I purchase solar panels from EnviroSolar based on their 100% zero electric energy cost model. My solar system is working but not producing the promised amount of solar energy. I was told they will reimburse me for my 2019 electric bills. They have not done so and will not respond to my attempts to obtain status updates.

Sucks

This company is nothing but a scam did not give us any information he should have except what it took to sell his solar system

Terrible to non existent customer service experience

The 1 star definitely goes to the very thorough salesperson, who said all the right things to get our contract and who has been the most responsive by texting. Installation was completed (so I thought) during the summer and my payments for panels started drafting with no problem. I switched to Green mountain energy as suggested for best savings and that is where my issues began. I've paid 6 bills averaging $200 with solar credits between $42-$72. I've been fighting with Green mountain who keeps claiming that EnviroSolar needs to check their equipment. Envirosolar's customer service has got to be the absolute worst to non existent. When I did speak with a rep, she mentioned I should have some apps downloaded to monitor my usage and production. Well I did have "solar edge" but not the "sense" app. Rep tried helping me configure the "sense" app which didn't want to work. Finding was that the "sense" device was never installed and a tech would reach out to schedule install. Two weeks passed still no call and no answer at customer service AND no calls back after leaving voicemails. Envirosolar's resolution was the "sense" device was that it was not available anymore and they issued us a $300 credit. They also said that everything is working properly without even coming to double check set up. With the amount of money spent on these panels I STRONGLY believe that they should monitor the transition with the electrical providers and customers to ensure the savings are received. I live in a new energy efficient home and my usage billing is showing in kilowatts which is way less than the panel production which shows to be in the mega kilowatts per hour. I am NOT receiving the credits that I should be receiving and am super exhausted with dealing with this.

SCAM..THIEVES.. HORRIBLE

In my opinion, this company is nothing but thieves. We have had nothing but problems. Our system has worked maybe 6 months of the two years since it was installed. NO ONE returns your calls. NOT one promise has been fulfilled. We are in the process of hiring an attorney. DO NOT USE this company. They install crap and take your money.

The worst company we have ever dealt with

This company does not even deserve the 1 star I gave them. They took 6 months to install, then it wasn't right. Nearly everyone we were communicating with has either quit or been fired. No one returns a phone call. I am going to block the automatic payments. I refuse to pay for something that doesn't work. That's the only way to get someone's attention. I've already did it once. We signed paperwork in March, they didn't get panels installed til August. System still doesn't work. Don't even let the salespeople in your door. Don't waste your time & money.

Quick Fast & Friendly

Happy to get off the grid and put some money back in my pockets!

Hoping to save BIG

After shopping around a bunch I financially decided to go with Enviro. they were cost effective but seemed to be a decent sized company

Exceeded my expectations

From day one i have had great interactions with everyone involved, along with a very informative staff. I got called recently just to see how installation was, I'm Impressed and excited to start seeing savings.

Doing my part

Happy to have a company that understands the environmental impact it takes to make a difference. making the whole grid solar will stop green house gases & change how we create energy for our future generations.

Super awesome company

Amazingly friendly service with HUGE power output results! Best financial decision of my life.

Informative and easy transition

From the sales staff to installation, everything was well explained and made easy to understand. It takes time to get through each step and help was never far away. All my questions were answered quickly and I felt like a valued customer.

Going Green

It's important to be a part of taking care of the planet. We had two solar panel companies give a presentation. Envirosolar's representative was very knowledgable and personable and that is the reason we choose Envirosolar. The representative talked more about the benefit of having solar panels than anything else. We were sold.

HORRIBLE!!!!!!!!!1!

Their salesperson did a great job selling the solar system but everything after that has been crap! I was supposed to have an operating system on April 1, 2019, and it was not until August 15th that the system was turned on. The sales guy that sold me the system left a couple months after the sale and getting a response from anyone in the company is worse that try to pull teeth. Now I am trying to sign up for SRECS but I don't have all the required information for the application and nobody from ENVIROSOLAR responds and to top it off I am finding out from PJM-EIS that the installer should have completed the application.

Great Start

Recently live and generating power. I know Envirosolar is not the cheapest, but for our installation, they were a great choice. They did an enormous amount of tree trimming and electrical work. In the end a great install and we are extremely happy.

Great experience so far

First of all I wanted to tell everyone about Aaron Novak and his exceptional customer support. He has been extremely knowledgeable and has answered every question I have asked of him. He's made the process go very smoothly with prompt replies and solutions. I couldn't have asked for a better experience from the very beginning with Aaron to the installation. All of the crews that came out were very knowledgeable and a delight to work with. Very happy so far and can't wait to go live!

A Complete Disaster

This company is a scam. DO NOT DO BUSINESS WITH ENVIROSOLAR! Their customer service is nonexistent. They fed my family lies. The promised rebate amount was wrong. The system does not produce the amount of energy quoted. They will not return phone calls or emails.

Worst mistake ever

I had solar panels installed by EnviroSolar July 2017 and have had problems in getting a response from the company from day one, especially since the system kept breaking down. Well, it finally stopped working for good in October of 2018. Since then I have been paying installments on the system plus a regular electric bill. The company finally sent someone out in January of 2019 and he determined that I need a new inverter. According to EnviroSolar it is 'on order'. Bear in mind that I can go to Amazon and get an inverter to my house in 2 days and this is now almost the end of March 2019. I very rarely post bad reviews on any company but I feel people need to be warned about doing their due diligence (which I did not do) before making such a large purchase

BAD INVESTMENT

Installed by Enviro Solar. Promised savings of about $200 a month based on panels installed with a payback of $209 a month for 20 years after giving my tax credit to them or the loan company to be correct. For a year now I have compared last years bill and found I am paying between $80 to $100 less on my electric portion of my utility bill. So I am out about $300 a month to save about $100 a month. I have had no satisfaction when I realized Golf balls might damage my panels and squirrels are living under the panels. So far they have not chewed the wiring that has caused a problem. WHAT A CRAPPY INVESTMENT!

Tre the Truth!

I've had a smooth experience all the way through the install. Had the install process interrupted by the rain but they got me on the books again quickly! After i purchased the system they sent me a full 8 page overview of long term savings and warranty information. Tre helped me turn on my solar system and activate the SolarEdge app. There was a setting that needed to be changed in order for them to monitor my system from headquarters and Tre gave me step by step directions. Seconds later he could see my production live! And according to the energy montioring app they set up my system has been close to offsetting all my production every day even with this lousy weather.

Solar Review

We had our solar panels installed 9-5-18. It is now 1-25-19 and they still aren't working correct. We keep getting the run around that they are working with technician to get out and get it working properly but still hasn't happened. We were also promised to be paid our electric bill since November until they got it running correctly but haven't received a dime. It is quite embarrassing when family and coworkers ask how we are enjoying it and we have to tell them the truth.

Linda R Jones

This review is only for my interaction with Tre Walker on or about 1/14/19. I called concerning Solar Edge communication failure of inverter to monitoring application. Tre was personable and provided instructions that were easy to understand. He was patient as I worked to enter password perform connectivity test. Unfortunately the test was unsuccessful and as of 1/22/19 it has not been corrected.

Ryan Bedsoe, Technician

I have contacted Ryan several times concerning our three family member solar panel accounts. We, three, got solar panels from Envirosolar. I was referred to Ryan because my cousin, Reynaldo R. Abrego's solar production was down. We noticed it because he went back to getting high electric bills. Diagnosis was made and Ryan made sure the a replacement inverter was ordered and installed. I take care of Mr. Abrego's is a Vietnam vet battling cancer. I bought of my sister's solar panels and was interested in her getting to monitor her solar energy production. Ryan came to the rescue and we got her set up. Ryan helped me get Mr. Abrego's and my solar panel monitoring functioning. The three of us, family members, are very happy with our solar panels and the quick service we receive from your company. We also would like to make you aware of courteous and patient manner that Ryan has responded to my communications. I would like to emphasize that the experience we have had with your company has been a positive one. I have been assured by Ryan that he is ready to help me if the need is there in the future. I trust Ryan that he will continue to do as excellent job as he has demonstrated so far. We feel our solar panels are worth it.

Rick Kirschner

The only part of dealing with this company was the help that I received from Nikii Cauley. It took us 6 months to get the rebate check that I was promised at the time of signing the contract in 2016. Nikii was a wonderful breath of air during the whole process. Only after notifying the bank for help and contacting the Texas AG was I successful in getting the Oncor rebate. Nikii was with me the whole time in working with their finance department within this company. The installation could have been somewhat better with leveling of the panels across the roof. I am still glad that I had the solar panel system installed. Lowered my electric cost by 50%+. They did fail to tell at the time of activation that I needed to contact my electric supplier to change the plan to Solar Buy Back so I would receive the electric credit. After contacting TXU and changing the plan I started to get the credit. Lost several hundred dollars in the first year because I wasn't told how the electric credit was given. The company should have advised me of changing the plan during installation. The salesperson that I signed with wasn't with the company very long and couldn't get the help I needed when asking questions. Again I want to thank Nikii for the help and the time she took with the phone calls and emails in successfully getting the rebate I was owed.

Solar review

Called customer service about my solar panel not working spoke with Reo and he was super helpful and told me he would call me back within 24 hr to help me with my problem called me back within 2 hours and this time I spoke with Trey and he was super helpful and dissolved my problem.

Niki Cauley. Supreme

Niki was the most intelligent, thoughtful, helpful, friendly, professional and caring person with whom I dealt him with. She actually made this entire process enjoyable. She always returned my calls and never left me feeling that Envirosolar has got my money and they don't need to care anymore. This is so not the case, they continue to make sure you are happy and that if you should have a problem, they would handle it.