Envirosolar (out of business)

Given high hopes, disappointing delivery

I love the concept of Solar Power and all renewable energy. I have been in contact and working with Envirosolar for the past 6 months. Nate Rodda was my direct sales rep and Jackson Lawrence was the regional manager. As I have worked as a sales manager for the past 30+ years, I was impressed with their approach. - Nate and his team were knowledgeable of what I should expect during the Envirosolar implementation. I felt at comfortable investing a large sum of money with them because I felt I could trust them. - Their Customer Service team was responsive and kept me informed for the installation date and what to expect during this process. I DO HAVE TWO LARGE COMPLAINTS: 1) They OWE ME MONEY. $$$$$$ - I have been working for the past 5 months to be given a rebate that was promised to me. They have lied multiple times - Each month was a new story but was promised to receive a check in November. - THEN the same lie was told to me in December. - Now it is January 10, 2019 and I have been told by Shakeya Heath that the check will be sent to me by January 12, 2019 if I complete this review, so here we are. Shakeya has been responsive and very helpful in accomplishing this goal. - I appreciate the professionalism and dedication of Shakeya Heath - without her I would have filled a complaint with the BBB/ TX Attorney General / Consumer Federation of America/ North American Consumer Protection Investigators/ social media. I hope for this to be finally settled in the next few days. If not, I may have to pursue that route. If you are a future consumer, please conduct a google search with the key words, "envirosolar" and "fraud" and "fort worth texas." You will be able to find my complaints if this is not resolved. 2) My house is not ideal for solar panels due to the large trees surrounding my home. While the panels have increased my home value, the production and my monthly cost savings are not anywhere near what I was anticipating. Assessment was completed during a very sunny month and I was not informed the annual scale of production. Again, Shakeya's creative problem-solving are outstanding characteristics.

Coustumer service fails

I had Envirosolar install solar panels in my field behind my house that part is great the panels put put full power the power to house is 1/2 of 10 KW is system don't know why they ( Envirosolar ) stated its putting out full power when it was cloudy and raining that day so I guess that's all the system puts out I asked for 10 KW system then only got 5KW for 45K it's not worth it. Was also told I could montentor it via cell phone still they refuse to give me code to put on phone. Paid by 2 checks they also refuse to send me reciepts so I have proof of installment for tax credits. They are not worth the headache or stress.

Untruthful

Had to complain to get solar sense installed, have not to this date received my rebate promised, but I must still pay the bill.....