Energy Service Partners (ESP)

Panel switch and after sales support is poor

Communication seemed to be good until they showed up with a different panel than what I ordered. Tried substituting without even telling me. I refused delivery and they had to reschedule with the proper panel. Electrical connections to my main panel required moving several breakers. One set that was moved to the top of my panel was modified and the breaker was not fully set and I started having dimming lights in two bedrooms. When I investigated, the breaker was arcing to the power blade. I had to replace the breaker and move it to a new position. that breaker slot is no longer usable. System performance has been good for 3 years. In July, I noticed that one of the panels was only producing 80% power since the middle of June. On August 6th I submitted a warranty service request. ESP responded the next day that a Technician visit would be scheduled. SIX WEEKS later, still no visit!! AFTER SALE support POOR!

ESP installed my solar system in 2022. This is my second warranty claim, On march 3 they open a ticket for inverter replacement and the inverter arrived at my house on march 13, on march 17 they put me on waiting for installation. I am still waiting for a technician to come out to install the inverter system. I get only automatic messages every week saying no technicians are available. ESP no answer calls and emails. The have very poor customer service. If you are looking for solar provider who will give you timely service and support, absolutely do not go with Energy Service Partners.

I had a great experience with ESP from start to finish. The team was professional, responsive, and very helpful throughout the entire solar installation process. The installation crew worked hard, kept everything organized, and completed the job smoothly. Communication was excellent, and they answered all my questions promptly. I’m very happy with the service and would highly recommend ESP to anyone considering solar. Thank you to the whole team for a great experience!

We had what I assume was a larger residential installation and the service was fully functional within 2 days. The crew communicated well, consulted on placement and requirements, and kept a clean work environment. The power was only disconnected for a short period of time on one day. Very impressed with the collective service!

The installation went precisely as planned and the work that it took to install the system was top notch. There was a bit of a communication issue but, it was incidental to the overall installation and was with one of the installers. This system was installed to augment our original solar system provided by a different company. Working with Energy Service Partners was a pleasure. The other company not so much.

AVOID THIS COMPANY

Avoid at all costs...bad installation, left a lot of materials and trash behind, installed conduit crooked and would not fix, system stopped working after couple years and is taking months for them to even get someone out to repair. Warranty claim specialist all work remotely and only respond when it is convenient for them. No wonder they have such bad reviews.

Roof leak

My panels were installed in 2021. I also had a new electrical panel installed. Back in Jan of this year, after a couple big rains I noticed my ceiling was dripping. When I went up into my attic I saw a pool of water on my insulation. I attempted to call ESP but their phone never picks up or disconnects. I then emailed them AND texted them. After several text messages and 3 canceled inspection appointments (days I took off from work), they finally sent someone. This was 3 weeks ago. I sill have not heard back from them. Meanwhile, my roof and panels are covered with a tarp. Not exactly the efficiency I was promised

12/10 services. Going into this process I had so much anxiety and was not sure if everything would go smoothly. They have made it to where I have not had to worry one bit. Each person I have dealt with has been so kind and professional, especially our installer crew. Stephanie has consistently kept me updated on each step of the way and made sure I was in the loop of it all. I have to give them a shout out as they finished the job so quickly, efficiently and anytime I went to check on them they were always working hard plus they cleaned up absolutely everything! There was not one spec of work material left behind. I would definitely recommend ESP to anyone who uses them.

Dishonest

Enter a contract with this at your own risk as there is virtually no communication and they will give you the run around. We entered a contract in 24 July 2024 for work to begin 7 September. It did not start until January. We were also told it would take roughly 3 weeks. It was not completed until late March after several complaints. The system was to make us self sufficient, meaning we would not have an electric bill. The installation was not done correctly, so we have not received ANY benefits of the solar. ESP did nothing about this until we contacted PGE. A third party ESP sent to my home, found the botched installation and fixed what he could, but ESP has refused to send someone to fix the rest. Instead, they closed my service ticket. They have also refused to reimburse me for the electric bills I paid due to months my solar was turned off as a result of the extended months no one worked on my solar or since the final inspection when the solar project was reported fully completed.

Install as expected

insulation was smooth, quick with no issues. Installer was great, clean timely, and communicated through throughout the process. The one suggestion I may have, is understanding the process between completion of installation and getting your permit to operate with the utility. Other than that installation and usage is as expected.. great work.

solar

no comments

Communication

Communication has been great. They have been able to answer my questions when I need clarity in regards to the contract or the system it self. They have kept providing me support even after the system has been installed.

Gaylar Dempsy is one of the best customer service managers. She has been my contact person for our roofing installation and it's warranty. I can't be more pleased. First of all, she is very accessible to contact with. Second, I didn't have to repeat my inquiries. She has knowledges and experiences to provide the solutions without delay. She always makes sure that I am satisfied with her assistance. I think she is a great asset to the company.

FUCKING SHIT SHOW!! RUN RUN RUN!!

This has been the biggest effing nightmare I have ever had to go through. It has been almost a year and we still don’t have the solar system up and running. They send out different people who don’t bring the right tools then they have to send other people who don’t know what’s going on because one person doesn’t talk to the other person they constantly have turnover in their office and in the field Our system is not been hooked up properly. LA county is calling out the generator hook up, which I specifically stated was my biggest concern. I wanted to have our generator still accessible to run our house the way they hooked it up LA county inspector is calling it out and said that they could just remove it entirely, which is a problem because we have our electricity turned off all the time in my area for days at a time! The back up batteries will only last for so many hours. My sales person who was referred to me by a friend has basically threw his hands in the air and apologize and said there’s nothing he can do so he doesn’t contact me anymore. He swore he would be there through the entire thing to help us out from beginning to end. This has been a nightmare.

Una compañia mentirosa no los contraten

Ya hace mas de un año que estoy peleando que remuevan lo paneles por que no inslaron lo que me ofresieron , y cada que les digo que ya no quiero la instalasion mandan a otro persona diferente a convencerme son una compañia mentirosa y no profesionales aparte de que cometen sus errores quieren que se los paguemos

The worst company ever!

The worst company ever. DO NOT get involved with this company! They will do things behind the homeowner, they will notify the financial company saying the project is done when the project is still pending. So you will get charged for multiple fee. and took them 3 months to reply one message. They scheduled the technician, and no show for 3 consecutive appointments. I would like to give zero star. Christian David is my salesman, and I want to report him so bad!

Terrible customer service, company does not take responsibility for faulty installs or equipment. Managers are rude. We’ve had someone come out system stopped working 10 days later. They will not come out and remove the unit. Kay one of the supervisors in customer service is the worse we’ve talk to so far!

You will regret going with them

This company does not employee any sales people and only contracts out everything The reason for it, it does not make them liable for anything that’s being sold or said. All they are is the installer and once the panels are installed they could care less because they will get paid one way or another. The customer is left there to suffer. Both the sales rep and the homeowner can not get thru to some one for help. I had 3 different subs do my project and it started in May of 2024 and it didn’t end until April 2025. I understand the sales guy need s to make money to put food on the table. He showed me not only did they not pay him but took his hard earned money from there mistake. Please if you are reading this look away. They could care less about the homeowner and sales rep. When that happens you’re left with no support from the company or the sales rep.

horrible customer service

Started my project October 2024, currently still not complete. Absolutely no communication i ALWAYS have to initiate the conversation to get updates. I have been passed along to 3 different "project managers". I took time off work so the installers could "commission" the system. No one showed up. When i called my project manager he didnt even know they were scheduled for that day(even though he set it up). Turns out that even if they showed up that day, SCE never gave them permission to operate due to their billing plan documentation not being in order. Im in the process of canceling my lease. Stay away from this company!!!

Absolutely NO Communication

4 months later after being told everything should take no more than 3 to 4 weeks, we finally got our solar turned back on. Someone shows up out of the blue and luckily someone was home. He turned on the solar and while walking to his car says we just need to connect it to Wi-Fi, jumps in his vehicle and leaves, without giving the chance to ask questions. NO ONE has explained anything about the system, how to connect it to Wi-Fi or anything at all. There has been absolutely zero communication about the system, even during install. I tried using the app to connect the system to my account, but the box looks nothing like what the app says it should look like, there is supposed to be a toggle switch on the outside of the box, but there's not one, there also supposed to be a light on the panel to let you know if it is on or not and there's not one. I do not recommend this company for anything. They are filled with excuses and do not have your best interest in mind. If I could give zero stars, I certainly would!

Ruined my panels

We have had several issues with ESP. Since last year (2024). Panels worked fine before ESP installed their batteries. We just wanted to add battery backup. Batteries added now our Solar panels no longer work. Smart asses state their batteries work. Well no shit it's coming from the grid. Worst experience we've ever had.

The install from 08/24-Still wait the Technician to complete.

The customer service is bad, send to request for schedule . it take 2~3 to responds, and take another few more week for technician to come. I wish that I could review the SolarReviews earlier before signed the contract with them.

Still waiting for project to be finished

Process started middle of 2024. Initially expected for project to finish by August. By December, finally got approval from utility and county planning and building department. Panels were installed on December 23, 2024 and still waiting for the project to be finished. Been told project needed a "PV stamp" but utility and county know nothing about this. Still paying utility and now have to start paying for the system. Starting to get depressed.

ESP and their PPA is a scam!

This is a total scam, covered up with a deceptive sale process and further masked by the confusion created due to over 7 parties involved. This was presented as the Power Purchase Agreement via an agent of ESP Partners representing ESP as the PPA who would use my roof to generate power, and I would simply pay for energy with a fixed monthly payment of $268/mo. The promised "white glove" service was to be monitored, warrantied, and insured, AND I could cancel after 1 year. The financial models reviewed was a con-job. At this point, I'll be paying more for energy than if I had just stayed with TXU/Oncor with a non-solar traditional agreement!!!!! I only signed up with the guarantee that I could cancel after one year. When I became concerned, I tried to stop the process multiple times but I had a very difficult time understanding which entity to work with, and getting someone to follow-up with me. Now I cannot get an executive from any company associated with agreement to call me back. Looks like my credit will be wrecked, while I incur more expenses for legal support. NEVER DO A PPA, I could have bought this system for $45,000 with a ROI < 15 years.

Don’t go with them!!

It’s been 8 months and we are still waiting to get our solar turned on. Horrible customer service, will never get back to you. I wish I never signed up with them.

Horrible Customer Service

I had my solar installed with ESP and it appears no issues with the installing excluding the damage to our swamp cooler my camera caught and I was home, when the worker's tool box fell off the roof on to it. Also they disconnected my lighting (electricity) in the back of my home and has not restored it. I have a rep name Iris who lack efficient communication with me, does not respond, or will not call me when I ask of her to get get clear information. This is not okay, and is unprofessional. I ask for the manager and was told over the phone by a gentleman, I was unable to speak with one, and hung up on me. I get a response from Iris through text only to say a mgr. will call. They set appointments with out consulting if I will be available for the appointment. Iris sets an appointment on Jan 20th (via call) for battery commissioning and nothing. It's sad the level of customer care, when we are spending our money and trusting companies provide decent services. I am truly reluctant to refer this company to my colleagues and friends who wants solar, my experience, I don't want to see others go through.

Extremely disappointing experience. The project has been dragging on for over five months and is still incomplete. While delays due to permits or PTO are understandable, the real issue lies with ESP’s inability to submit documents in a timely manner. Their lack of efficiency and accountability is incredibly frustrating. Communication has also been terrible, making it a nightmare to deal with this firm. Definitely would NOT recommend. check this site for other reviews: https://www.yelp.com/biz/energy-service-partners-torrance#reviews

Think Twice before Choosing ESP

I would like to start off by saying that my main objective is to bring awareness to those who are in the process of choosing ESP for your solar panels project. I am having the worse experience with them because the panels aren’t producing enough energy and now I am paying Edison a large bill and also paying for my panels. The sales person completed his assessment and said I needed 13 panels to cover the usage, I even purchased 2 extra panels to make sure I had extra because my plan was to get an electric car. To give you more context, my mother used a different solar company and she has 15 panels as well and her panels are producing about 750-800 kWh a month and the ones I have are producing 80 kWh!!! Obviously, there is something wrong with my panels right?? Well, I have been trying to get ESP to send someone to my house to check what’s going on and the answer I got is that I have to pay for them to come check. I have consulted with other installers and they said that the panels were not installed properly because they are lying flat on top on my carport. I truly believed that ESP had experienced professionals that knew what they were doing, but based on the results, it seems that I have been left alone with this huge problem. If anyone else is having similar issues, please come forward and seek legal advise. We cannot allow this company to continue to fool people and they have to take responsibility for their actions.

Horrific Company - Nightmare!

Nightmare company. Ground-mount gone so wrong. ESP is impossible to get anyone to answer a phone, return a call - quite frankly do any sort customer service. In 12 months, which is how long we've been dealing with this company and our solar installation has not even begun, we have had 3 different project liaisons, all completely ineffective. We hear the same answer when someone decides to address a text, calls are completely ignored - "I'll pass this on to the team ". Finally, we involved our salesman who gets the same run-around we do. ESP was surprised we have over $40,000 in 40 solar panels and installation materials sitting in our backyard, still on pallets. Someone had to have paid for this equipment - no one even knows about it! From what we've been told, EverBright pulled the funding (breach of contract??). ESP was notified, and never contacted us, or the installation company who they sent out - Solar Doctors LLC. Solar Doctors came out to begin installation, which was scheduled for 4 days. Broken and inadequate equipment, we now have over 18 holes on our yard measuring up to 3 feet wide and over 4 feet deep. A Butte County Inspector came out and told them, "I'll give you one more chance." They trenched a ditch approximately 100 feet long, 12+ inches wide, and 3 feet deep which runs across our driveway, and across where we enter our house. Installation at a stand-still, the trench was covered with a piece of 1/8 inch ply wood as a bridge so we could get to our house door. This setup has been abandoned. The rain has come, the ply wood has been soaked, and extremely slippery. This is now a HUGE Safety Issue. My husband and I are 78 and 66 years old!! ESP has not contacted us in any way. Not taking calls or answering texts - completely non-communicative. Nothing is happening, and we have this huge trench, an EXTREME SAFETY HAZARD! A slippery little board we must cross to get in and out of our home. We are astounded ESP doesn't see or care about their Legal Liability for Personal Injury!!! This entire solar debacle, involving 4 different companies, has become a senior couples incredible nightmare! STAY AWAY from ALL! We have decided to seek Legal Counsel. We have been left NO other choice.

ESP did a great job of installing our panels and battery. They were very professional, respectful, and got the job done within the time that they promised. I would highly recommend this company to anyone looking to put in Solar.