Reyna | Palmdale, California | 08/28/2025
Communication
Communication has been great. They have been able to answer my questions when I need clarity in regards to the contract or the system it self. They have kept providing me support even after the system has been installed.
Joomi V | Valley Village, California | 08/27/2025
Gaylar Dempsy is one of the best customer service managers. She has been my contact person for our roofing installation and it's warranty. I can't be more pleased. First of all, she is very accessible to contact with. Second, I didn't have to repeat my inquiries. She has knowledges and experiences to provide the solutions without delay. She always makes sure that I am satisfied with her assistance. I think she is a great asset to the company.
Hector venegas/idele padilla | Stockton, California | 07/23/2025
Una compañia mentirosa no los contraten
Ya hace mas de un año que estoy peleando que remuevan lo paneles por que no inslaron lo que me ofresieron , y cada que les digo que ya no quiero la instalasion mandan a otro persona diferente a convencerme son una compañia mentirosa y no profesionales aparte de que cometen sus errores quieren que se los paguemos
DO NOT INSTALL | San Diego, California | 07/08/2025
The worst company ever!
The worst company ever. DO NOT get involved with this company! They will do things behind the homeowner, they will notify the financial company saying the project is done when the project is still pending. So you will get charged for multiple fee. and took them 3 months to reply one message. They scheduled the technician, and no show for 3 consecutive appointments. I would like to give zero star. Christian David is my salesman, and I want to report him so bad!
Arie | Olivehurst, California | 06/20/2025
Terrible customer service, company does not take responsibility for faulty installs or equipment. Managers are rude. We’ve had someone come out system stopped working 10 days later. They will not come out and remove the unit. Kay one of the supervisors in customer service is the worse we’ve talk to so far!
Chan Waung | El Dorado Hills, California | 05/08/2025
You will regret going with them
This company does not employee any sales people and only contracts out everything The reason for it, it does not make them liable for anything that’s being sold or said. All they are is the installer and once the panels are installed they could care less because they will get paid one way or another. The customer is left there to suffer. Both the sales rep and the homeowner can not get thru to some one for help. I had 3 different subs do my project and it started in May of 2024 and it didn’t end until April 2025. I understand the sales guy need s to make money to put food on the table. He showed me not only did they not pay him but took his hard earned money from there mistake. Please if you are reading this look away. They could care less about the homeowner and sales rep. When that happens you’re left with no support from the company or the sales rep.
rorey walker | Grand Terrace, California | 04/11/2025
horrible customer service
Started my project October 2024, currently still not complete. Absolutely no communication i ALWAYS have to initiate the conversation to get updates. I have been passed along to 3 different "project managers". I took time off work so the installers could "commission" the system. No one showed up. When i called my project manager he didnt even know they were scheduled for that day(even though he set it up). Turns out that even if they showed up that day, SCE never gave them permission to operate due to their billing plan documentation not being in order. Im in the process of canceling my lease. Stay away from this company!!!
Amitch70 | Vacaville, California | 04/01/2025
Absolutely NO Communication
4 months later after being told everything should take no more than 3 to 4 weeks, we finally got our solar turned back on. Someone shows up out of the blue and luckily someone was home. He turned on the solar and while walking to his car says we just need to connect it to Wi-Fi, jumps in his vehicle and leaves, without giving the chance to ask questions. NO ONE has explained anything about the system, how to connect it to Wi-Fi or anything at all. There has been absolutely zero communication about the system, even during install. I tried using the app to connect the system to my account, but the box looks nothing like what the app says it should look like, there is supposed to be a toggle switch on the outside of the box, but there's not one, there also supposed to be a light on the panel to let you know if it is on or not and there's not one. I do not recommend this company for anything. They are filled with excuses and do not have your best interest in mind. If I could give zero stars, I certainly would!
Branscom | Tulare, California | 03/20/2025
Ruined my panels
We have had several issues with ESP. Since last year (2024). Panels worked fine before ESP installed their batteries. We just wanted to add battery backup. Batteries added now our Solar panels no longer work. Smart asses state their batteries work. Well no shit it's coming from the grid. Worst experience we've ever had.
