Jaguar | Upland, California | 08/08/2023
Poor communication, good installer
All projects must start off with communication, unfortunately for ESP, the company does not train their employees to have great communication skills. In addition, employees must realize that they have a job because of us the customers. Finally I was furtunated to be dealing with ESP Customer Advocate, Gayla Dempsey. Project ran smooth and I was kept inform of the progress. The installation crew that came out to our house, they were superb, friendly and knowledgeable. The job was done perfectly. If ESP cleans up their communication issues, it's can be a great company.
Val | Winchester, California | 07/24/2023
Very poor customer service
We had solar panels installed in July 2022. The installers had to change the design because they wouldn’t fit the way that ESP submitted them. That caused a long delay getting the inspection so that we could have them activated. Then they submitted the wrong new design to Riverside to get the permit for the inspection which caused another long delay. We were promised several dates that would come and go and nothing. When we finally got the inspection scheduled it didn’t pass the inspection, which caused another delay. When I would call my project coordinator she would take up to 2 Weeks after several messages sometimes to calm me back. She promised me that we would be reimbursed for the 8 months that we were paying both the solar bill and our power bill. I even have this via text messages as proof. Our panels were finally activated in March of 2023. When I tried to contact out project coordinator she wouldn’t return my calls so I asked to talk to the manager Scott. I was also told several times that he would call me back , which he never bothered to call me either. Finally in April he emailed me saying that they would offer me way less than what I had to pay extra and what I was promised. I replied back and let him know the exact amount that I paid toward the panels during this time which was &1,733.80 and that it’s only fair that they at least cover this amount since we weren’t able to have the panels activated due to their errors. He never responded. I have called several times, and I’m always told that he will call me back. I have never heard from him and it has now been more than a year since we had the panels installed. We also have and pay for a 15.4 kWh system that maxes out at 11.4 kWh. I’m not able to talk to anyone about this because no one calls me back. BTW we are paying $80,000 for the panels, but aren’t worthy enough customers to do the right thing.
Disappointed customers | Ridgecrest, California | 07/21/2023
Bad company (Beware)
We have had nothing but problems. We were told it would cost 1 price out the door. But after the high financing it was $15,000 more. They still never gave us a itemized bill of what we bought. And the installers couldn't even speak English. I doubt they were licenced. We were suppose to have enough panels to not have a up bill, last year our up bill was $900. We had so many delays with installation. We were paying both solar and electric bill. In the beginning of May our invertor stopped working. They were suppose to finally come out today July 21st, but they cancelled. They want to reschedule for mid August. We are back to paying solar bill $257 plus electric bill. We live in Ridgecrest CA, it's gonna be 114 today. We should be making electricity not double paying. And of course no one cares. E.S.P. is not going to reimburse us for our payments. So if your thinking about E.S.P. Run go with a different company. And do your licensed. GOOD LUCK
Johnny | Poway, California | 07/20/2023
Solar
Terrible customer service. No communication what so ever. No one knows anything. Mix information provided. Not satisfy at all
Nabih KHoury | Simi Valley, California | 07/12/2023
Horrible Customer Service - Stay away from this company
I was very excited about getting solar at my home after I spoke with the sales rep and the planning department. The installation was completed very quickly and the panels/install look great. Fast forward 8 months after the system was turned on: I was seeing that each and every day I had hours on end that my solar production was plateauing and never reached above 3.8Kw even though I was sold a 5.72Kw System. I called numerous times and the Customer Service Reps are polite but are not taught to do anything more then take notes and have someone else call you back. I've emailed and called for over a week now with no reply from the staff or management that I have escalated to. Through my own research I found that they installed a 3800W Inverter to support my 5.72Kw of panels and hence why my solar production is maxing at 3.8Kw for hours each day. I've asked for them to either upgrade my inverter to support the panels they sold me or either credit me for the overage in panels they had me buy. Again, no response after several phone calls to the company. I am highly disappointed in my choice with them as my solar provider if this is the customer service we get for spending thousands of dollars on a system. Update: The warranty dept for the solar company txt me and said my system was sized for xxxx of Kw production for the year and unless I can prove it will not produce that, they will do nothing. ***CAUTION to any potential buyers*** I would highly recommend against using ESP as your Solar Company as they appear to just want your money and not want to offer any assistance if/when you need.
Paula Marshall | Barstow, California | 07/10/2023
Non communicative and really does not know how to do the job.
Took just a week or so short of a year to install a ground mounted solar array. 65 panels and I have yet to get a credit from SCE. First solar year SCE costs 3000 + on top of paying 200 a month, second year 3500+ with also paying monthly amounts to SCE. This year the panels are not working enough and SCE estimates I will owe 8600+ at the end of my solar year. I am paying more than when I did not have solar panels. Call warranty is a waste of time, they promise the world and then ignore you. I am looking to go to the BBB and sue them as the panels are obviously not working correctly or something is terribly wrong with the set up. I am in a single family residence and keep shutting off more and more items and the bill keeps going up with SCE. It should be going down. I do not have any heavy equipment such as welding the only thing that is on 220 is my well and I have let all of my trees and most of my plants die. We have lights and TV with refrigerator and normal things so something is wrong and they are not willing to help. I have been calling off and on for three years and still no one helps
Paul in Palo Alto | Palo Alto, California | 07/10/2023
Unaccountable delays
After numerous design delays, we finally got the panels installed May 9. At least it had finally quit raining by then. Since then, no final inspection, no inspection even scheduled, no turn on of the power nothing. Have no idea if the system even works. The install crew did a good job and was done in one day. Now I get a different story from the city than from ESP, and now none of the numbers I had for them work or even take messages. Wish I had seen all these reviews last year, would have cancelled the whole thing. These people have no idea how to run their business.
Dissau | Glendora, California | 06/29/2023
Estimated 3 mos, now onto month 6
They have no clue what they’re doing. Signed contract in February, estimated completion 4/29/2023. One panel was damaged and not installed, project manger has no record of it EVERY time I call, even though they’ve been on every correspondence for 3 months about the issue. ESP refuses to give dates for final tie in, install of defective panel, and final inspection….very dissatisfied
Kim K | Danville, California | 06/28/2023
Terrible Customer Service
We had a solar system outsourced to be installed by ESP in February 2020. Our system was an operational SolarEdge EV Inverter, meaning our inverter has built-in EV charging capabilities. This was working fine until about 8 months ago, when it suddenly stopped being able to charge our cars. Luckily, our cars are plug-in hybrids, so we don't have to rely on electricity only. If that was the case, we'd be out of luck. ESP has absolutely terrible customer service, and has not responded to any of my support tickets via email, call, or live chat. I contacted SolarEdge support, and was told that they would need to troubleshoot my system in conjunction with ESP support, as they are our register installer. Since January, I have attempted to talk to ESP to get support and could not get anyone to respond to us. If you are hoping that you'd be able to get support, then ESP is not the company for you. They are more than happy to sell you whatever you want, install it, collect your money, and then leave you out to dry. Any post-sale customer support is non-existent. They are not a customer-first business. All the talk about a 25-year warranty is useless at this point if ESP refuses to support it. So they'll happily sell you a warranty but refuse to support it. Take that as you will. I've never dealt with such poor customer support for a product. I've gotten better customer support for $30 items on Amazon... imagine paying $20k+ for a product to get zero customer support!
Mike | Ventura, California | 06/16/2023
Highly recommend ESP
I went into my decision to go solar with very little information or experience. Fortunately, I found my way to Energy Service Partners. Summer and her team have been excellent in their communication, the workmanship of the system is clean and they have kept their word on the timing of the project. Thank you Summer and Energy Service Partners for your hard work and ongoing support. Highly recommend working with these guys!
