Office location: 970 W 190th St #302, Torrance CA, 90502
08/08/2023
Jaguar
UPLAND, CA
All projects must start off with communication, unfortunately for ESP, the company does not train their employees to have great communication skills. In addition, employees must realize that they have a job because of us the customers. Finally I was furtunated to be dealing with ESP Customer Advocate, Gayla Dempsey. Project ran smooth and I was kept inform of the progress. The installation crew that came out to our house, they were superb, friendly and knowledgeable. The job was done perfectly. If ESP cleans up their communication issues, it's can be a great company.
System size (kW): 5
Year installed: 2023
Energy Service Partners (ESP) reply
08/09/2023
We're sorry for the poor communication, but we're very glad to hear the installation experience was perfect! We are working on updating our processes to provide better communication experiences moving forward and appreciate the constructive feedback.