Office location: 970 W 190th St #302, Torrance CA, 90502
09/15/2023
Frank
Ontario, CA
Don’t do business with this company poor customer service they want me to contact SCE to have the system turned on been making payments for roof ornaments customers should file a class action lawsuit against this bogus company
System size (kW): 11000
Year installed: 2023
Energy Service Partners (ESP) reply
09/21/2023
Frank, we truly understand and share your frustration. SCE withdrew your NEM application in error because you have an existing system, which is an uncommon scenario but one we have encountered before and generally have been successful in getting them to rectify the error, thought it often requires contact from the homeowner. Unfortunately, we have attempted since May of this year to get them to fix the issue, and they have not responded to our repeated requests, so we are asking for your direct assistance because you are their direct customer and hold more sway than us as an outside contractor. We are working with your finance company as well and they understand the situation. The course of action that should yield the swiftest resolution is for you to contact the utility so that we can activate your system and complete your project. We appreciate your cooperation in this unusual situation and look forward to wrapping everything up ASAP once the utility fixes their mistake.