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Dave P. | Napa, California | 11/29/2020
Awesome job from start to finish!!
These guys are total professionals. I am extremely happy with how the entire process went from start to finish. Eric Andresen was my Sales Rep and he did an amazing job setting it all up. Ticia Sauceda was my Project Coordinator throughout the entire project. She was excellent, and checked in with me every week to let me know how things were going. I got Solar and a Tesla Battery installed as well. The two guys who came to do the installation were excellent, they did a fantastic job, and were very professional. It all looks and works amazing! The entire project was certified by the Napa City Inspector and PG&E without any problems. The work is excellent. I now have two Apps on my phone so I can monitor my Solar System, my Battery, and my Usage levels at all times. Very cool, and very useful to me and my family. This company stands behind their work, and they do an excellent job. I could not be happier with how this project went or the outcome. I would highly recommend Citadel Roofing and Solar to anyone who is interested in doing Solar. You will be very happy you did.
Katie | San Jose, California | 11/19/2020
Not a pleasant experience so far - operational problem
I selected Citadel to install solar panels in Aug due to a very attentive Sales person. Unfortunately it has been a super stressful experience afterwards (probably the last thing you want during this pandemic). As some other people mentioned, they didn't talk to each other themselves. I was communicated several times with multiple wrong dates. After calling them hundreds of times, I finally got the confirmation from three different people/groups that my panel installation date is today. Well, guess what happened, nobody showed up !!!!!! As what I learned so far, if you are located in bay area, bite your own nails and prepare to wait for a long long time until anything actually happens. They probably just want to save their multiple trips regardless how the customer is screwed up Unfortunately I still have the contract with them and can only wish the next date they will provide is actually a real date. Pray for me~~~
Great job despite covid and the | Vacaville, California | 11/05/2020
Great Job
I thought Citadel did a great job from the initial sales contact to Final installation. This includes the help financing, scheduling, and the use of various apps likeTesla and Enphase.
Woodland CA | Woodland, California | 08/17/2020
Citadel Roofing and Solar provides exceptional customer service.
We purchased a newly constructed home in Woodland, CA. The home was deeded in 2019, so purchasing solar panels at closing was not mandatory. Citadel was installing the roofs and solar panels in the new community, so we asked them to install our solar panels. The whole process was exceptional, they do what they say they will do and provide incredible customer service. Even after the solar panels were installed, they make sure the permits are filed, you are linked to PG&E, you can logon to the apps, and you have all your paperwork. Then they provide follow up monitoring and communications. They are really incredible. The price is consistent with the price I would have paid if I was required to buy solar panels at closing of escrow.
Fred S. | Dixon, California | 04/18/2020
Solar at Citadel
I had a very good experience with Citadel during my purchase and installation of solar. They did an awesome job, great customer service and keeping me well informed of the process. I would definitely use them again if needed. The monthly savings I am experiencing is great. Very happy I chose Citadel. Evan at Citadel explained everything perfectly and put my package together, then Armando did a very good job with the installation, 100% satisfied
J and T in Blackhawk | Danville, California | 08/22/2019
34 Panel Sun Power with Factory microinverters
Process from beginning to end was smooth and they did what they said. We are now at the peak of the summer with a Tesla 3 and no power bill. !!!
jeffcat | Winters, California | 07/29/2019
New roof and new solar
Citadel Roofing and Solar installed a new standing seam metal roof and then a 6.9kW solar system. The project cost was comparable to and in some cases less than the 4 other quotes I got. Their sales staff was very informed, helpful and quick to respond to any question and change I had. I also talked to a couple prior customers who were very satisfied. The project team finished on time and did a quality job. I would definitely recommend Citadel to anyone in the Vacaville, CA area.
Sol | San Rafael, California | 07/16/2019
Great customer service and finished product
Citadel did both our roof and solar last summer. They could do it fast, and for a good combined price. We are overall quite happy with the finished product and had good experiences with all the folks we interacted with. The only thing was that we interacted with a LOT of folks, and a few details slipped through the cracks -- maybe inevitable when you have so many moving pieces and we were asking for a few "extras" with the roof. We didn't get final plans for a couple details that were installed, and ended up regretting that. We also never got the inverter website connection working, so we just look at the summary we get from PG&E. Nonetheless, the company really did go out of its way to fix issues that arose, sending folks out to fix the solar panel on a attic fan they'd installed that was shading the other solar panels (whoops!), and even reconstructing a weird beam that their electrician accidentally knocked off (because it was terribly rotted and dangerous, it turned out!). While it is hard to find a single point person who can proactively address all these details, or get answers from those who can, this would benefit them as they continue to expand. The panels have been producing just about at what Citadel expected -- perhaps a bit under as a result of our particularly grey, rainy winter. We didn't get the most efficient/fancy panels, so we shall see how our Hanwha panels hold up over time, but so far, so good!
Dave K | San Rafael, California | 06/10/2019
New Roof and Solar System
Citadel was exceptional. They communicated with my HOA for approvals. They knew exactly what roofing materials were required. Their solar installers were friendly and professional. They made all the necessay permit applications and scheduled required inspections. They also kept the area clean and cleaned up the work area daily. I would and have recommended them to neighbors and friends.
Fred J Gallardo | Elk Grove, California | 06/01/2019
Great Company, Fast and Cost Effective
I compared about 4 solar companies before going with Citadel. One of the companies was through Costco and had 6% cash back, but Citadel found an even better deal with what I think are superior solar panels. I ended up going with SunPower due to their solar efficiency (20%) and 25yr warranty on inverters and the panels. Nathan Riddell was a pleasure to work with from Citadel. I would definitely recommend them.
