Citadel Roofing and Solar

We recently installed on our home solar panels and a related battery installation with Citadel Roofing and Solar. The whole process was much more complicated than I anticipated. However, everyone at the company that I dealt with did a great job in walking me through all the various decisions that had to be made. The main contact person I dealt with throughout the whole process was Nicole Smith. She did a wonderful job keeping me informed as we went through each phase such as the initial design, the installations, and all the permitting and approvals that were needed along the way.She was always available and promptly responded to my calls and emails. I definitely recommend Citadel Roofing and Solar for anyone considering a home solar and battery system.

Citadel delivered on ALL aspects of this project!! For both the Reroof and Solar Install, they have been exemplary. Ashley and Patrick on the solar side went above and beyond to deliver an appropriate design (even with last minute changes) and took it in their stride. Seamless project management. Keith and Juan on the roofing side were flexible with all accommodations and providing options. Brian even arranged for a preview of a new product that the roofing division was evaluating, and both he and Juan met me onsite. This company's approach to earning their customer's business is very much appreciated!

We recently worked with Citadel Roofing & Solar on a solar panel and battery installation and had a great experience. From the first conversation through final commissioning, the team was professional, communicative, and consultative. Chris in sales was our main point of contact throughout and did an excellent job educating us on our options, setting expectations, and keeping us informed. Once the project kicked off, Ashley, our project manager, was fantastic at guiding us through each step, coordinating scheduling, and making sure all the moving parts stayed aligned. We were on a tight timeline and she made sure the project kept pace and finished on schedule. Installation was smooth and the technicians took the time to show us the system and answer every question so we felt confident using it. Overall, we were very impressed with sales, project management, and the field team. We would definitely recommend Citadel Roofing & Solar to anyone considering a solar system.

I recently completed a large solar installation project with Citadel Roofing & Solar, and despite some expected challenges along the way, I'm very satisfied with the end result. Large-scale projects like this--especially when racing against end-of-year deadlines--often come with hiccups, such as permitting delays, scheduling adjustments, or minor coordination issues. These are pretty standard in the industry for big installs, and Citadel handled them professionally without major disruptions. What really stood out was the exceptional support from Ashley Jensen. Ashley was a stellar employee and truly instrumental in keeping everything moving forward. Her responsiveness, problem-solving skills, and dedication made a huge difference in getting things done efficiently for me. She went above and beyond to address concerns and ensure the project stayed on track. The installation team was skilled, the final system looks great, and the whole process has me optimistic about long-term energy savings. I'd recommend Citadel to others considering solar, especially if you value strong individual support like what Ashley provided. Thanks to the team--particularly Ashley--for making it a positive experience overall!

Nicole did a stellar job from the get go and keeping us informed at all phases of the project . Overall we are happy that the project was completed

Very professional were there when they said they would be in completed the work in a timely fashion

They have all employees and no sub-contractors. The Field supervisors give you their cell number and communicate all the way from quote to final sign off. They were very professional and did a fantastic install and aftercare. The best option is to have them do your roof and then install solar so you have a seamless install experience

Citatdel Service was on time for panel inverter replacement. The technician Tyler was friendly and got it done quick. The failed panel is back online. The cost for the repair was high but they did give me a $100 off the original quote for service. The Enphase part was under warranty and came direct to me overnight. $250 is still a lot for a 30 min job plus the drive out, and admin for the call. I could have called around, but just wanted to get it done and they are the original installer. Overall good service.

Citadel designed and installed a 12 KW solar system and reproofed (with 4 inch foam insulation) our church sanctuary. Our roof is of very unique construction, but Citadel worked with us to get a design for both the solar and roof that we are 100% satisfied with. The installation itself was unexciting - the best kind! Two members of our congregation also had Citadel do their solar based on the great job Citadel did for the church. And it is comforting to know the same contractor did both the roof and solar - no finger-pointing between contractors if something should go wrong.

I purchased a new build with Citadel solar on it. Over a month after the closing date, I found out the solar wasn’t turned on so I reached out. They apologized and said they had the date wrong. Ok I can understand a simple mistake. Fast forward a month and it’s still not working nor have I heard anything. I reached back out and finally got an email saying an application has been sent out (which it hasn’t) and to sign it at me earliest convenience and please respond if you haven’t received it. Well I have been responding with 2 emails a day and can’t get a response. There’s no phone number to contact the “interconnection specialist” So here I am, with solar already installed and paid for, and nothing being generated. I actually ended up having VIBE solar install a system on the same roof and that solar is already installed and generating power. CITADEL is garbage and has horrible customer service.

My son lives in Rescue, Ca.. His neighborhood is a very new community that has homes less than three years old. We have seen Citadel Roofing and Solar install numerous Battery backup systems there. I would guess 10 plus systems were installed by Lam Nuyen. After each install my son (who lives in community) always would be told by the neighbors how much they appreciated Lam and his co-worker. My son and I would speak to Lam at these sites and agreed if we moved forward for a battery install, we wanted Lam. Today, my son had Lam install a Battery backup system. We observed firsthand how special Lam and his co-worker are representing Citadel. My son is in a wheelchair ( owner of home) and Lam was so respectful and empathetic to why the system was needed. Lam arrived at the time discussed and went over the description of the job to my son. He answered all questions thoroughly and provided invaluable recommendations. He reviewed the site assessment and recommended a few modifications. The two-days he was on site for the job was first rate. He kept us aware as to his progress, issues he was addressing, the time power would be turned off, and any modifications he recommended. He and his co-worker are fantastic representatives for Citadel. They looked sharp in their Citadel shirts and were so professional. The work site was kept clean and the final product was exceptional. We highly recommend Citadel, Lam and his crew. We look forward to utilizing Citadel in the future. Please convey our appreciation to Lam and his crew.

Very dishonest company. Does not care about their customers. Purchased solar from this company and now I pay more for my PG&E bill after they installed solar and a back up battery. Lied to me and now will not respond to any of my emails. I went from paying $40-50 with my original solar panels. Then after they installed more panels I now pay $300-400 a month on top of the $30k they charged me for the new panels.

I am extremely pleased with the Citadel Project Team's outstanding work on the completion of our home battery system. From start to finish, their professionalism and expertise were evident. The team was consistently punctual, courteous, and efficient, ensuring that every detail was meticulously handled. Their deep knowledge and commitment to excellence were apparent throughout the entire process. They took the time to explain every step, answer all our questions, and make sure we were fully comfortable with the new system. The installation was seamless and completed ahead of schedule, showcasing their dedication and hard work. The home battery system is already making a significant difference in our energy efficiency and sustainability. We couldn't be happier with the results. I highly recommend the Citadel Project Team to anyone looking for top-notch service and innovative solutions. Their passion and precision set them apart, and we are grateful for their exceptional work.

We've had our solar almost two years now. In February we lost power and 6 hours after the battery quit serving as well. We were completely without power for over a week, and could not monitor the system through the anaphase app either. I was told that the batter had discharged so much that it could o longer communicate with the system and we would have to wait for power to be restored by the grid. since the I still cannot communicate with the system using the app, and despite 4 texts and three phone calls asking for assistance reconnecting with the system, I've gotten no return calls and no help. I am so disappointed in their after sale service.

With our original installer out of business, Citadel stepped up to help me with some issues including inverters damaged by a recent power outage. They had a repair technician on site within just a couple of business days, even though I was a new customer to them. The technician Eric was very friendly and efficient. He even walked me through the pros and cons of a couple of options that I am considering for solar storage / batteries. A year later, I purchased a solar battery through Citadel. The permitting process was painful due to typical local gov't issues, but Citadel saw it through. The actual install went great, and Citadel has been super helpful getting my incentive payment through PG&E. They're just a great company. Every person I have interacted with at Citadel has been helpful, friendly, and competent.

I am a new home owner and the house we bought came in with solar panels from your company. Sorry, I really dont have a star to give at the moment as my experience was so bad. We got the keys for the house on June 29,2023 submitted the documents on July 20,2023. I started doing a follow up on Aug 21,2023 and was informed there is a huge backlog from PG&E and it will take longer for activation to happen. I started paying PG&E bills in July and continued following up with agent(s) no one responded until the builder contacted them then one of them called. Got info I needed as I followed up with PG&E on sept 5, 2023 just to find out application was only submitted on August 25,2023! PG&E reviewed the application and there are couple of things missing and they did contact your company to respond. All this information was forwarded to the agent and he still blames PG&E for the delay. No accountability on their part or transparency at least. I know your company is good but you just have agents not concerned of the well being of your clients since the payment was done. I will be willing to discuss this matter with anyone from corporate office. Sorry had to bring this to this forum but I know you respond …

Do NOT hire this company. We did not believe all the bad reviews about them and went ahead to hire them. They turned out to be the worst nightmare one can ever have. We are building an expensive mansion and talked to several solar companies. This company, citadel, promised us that they would do a professional job and that all the bad reviews about them were untrue reviews. However, we learned from The hard way that all the bad reviews about them are true. They did not contact us to go over their design and never told us that there would be a huge converter to be put in front of our house entrance. The converter is very ugly and severely affects the house appeal. Many companies don’t even have a converter for the reason that they don’t want this to affect the house appeal. Not only did citadel not inform us this and they refused to correct their mistakes. We have talked to them numerous times without avail. One of their so called manager said that it would be no problem and they would fix the problem easily but then got into an angry mode when we asked him to honour his promise. We offered that we can fix their problem for them but they said that they would take away their warranty if we do that. They also never came out to do the work. We had to beg them again and again for them to do their work. The schedular name Holly is extremely rude. She never responds to emails and when she emails us, she would scold and threaten us. The entire experiences has been horrible. We have to retain attorneys to help us to make them do the work. We have dealt with many contractors and have never had such an awful experience. Their work is also of low quality. Each time they sent different contractors because they don’t have their own. They have to hire others to do the work for them so we ended up having to deal with new people all the time and they never seem to know what work the other contractors have done. Do Not hire these people. They are fraud. We have suffered and we do not want you to suffer. We will be reporting them to the contractors board. This company of a scheme. They should not be defrauding the public anymore.

I had Tesla Powerwalls installed and there was an issue but I forgot about it. Luckily they didn’t and followed up with me months later to get problem resolved. The company kept at it until the issue was resolved over the course big several weeks after the initial visit. I greatly appreciate their follow up and willingness to keep at it until things were right.

Citadel staff from front office, to engineering, to field install really first rate. No surprises, helpful, good communication, and available to answer all questions. We are very happy with our install.

We bought a new house in Clovis that came with solar and was installed by Citadel. We decided to install a bigger solar system and Tesla battery storage. Since Citadel already installed our first system and was familiar with our roof/home, we thought we would have Citadel install the 2nd system/battery. From the sales through the rebate process, we had a great experience with them. They are very communicative and responsive to any questions/concerns. We had a few items post installation that needed follow up and I very impressed that they sent technicians usually the following day to fix the issue. Citadel also took care of the PG&E battery cash rebate process – from filing the paperwork to following up with PG&E, we were very thankful to have Citadel guide us through the process. We love our solar systems and Tesla battery storage - thank you Citadel!

This company in my opinion cannot be trusted. They had myself and several of my friends looking forward to having Tesla power wall's installed under the SGIG program. After months of waiting, their sales rep R. Romitti stated the batteries were back ordered and later stated PG&E changed how much I would be reimbursed. Mr. Romitti was also happy to just let me pay the full price. Who knows, maybe all of what Mr. Romitti stated was true, but when he asked me to lie about having sleep apnea to qualify for the Powerwalls, that's when he cross the line. Three of my friends stated he asked them to do the same. Had I done as he asked I'd be guilty of fraud and conspiracy. I'm therefore warning others of these unethical practices and I'm notifying the appropriate State agencies. Also Citadel roofing and solar pulled a permit to have work performed on my property but when I elected not to have them proceed after they changed the deal, they refused to contact the county and have the permit rescinded.

I am very happy with my Solar installation by Citadel Roofing! The work was completed in a timely manner, was done correctly, and works great. The project coordinator kept me up to date on all paperwork and was a pleasure to work with. I highly recommend Citadel Roofing and Solar!

These guys are total professionals. I am extremely happy with how the entire process went from start to finish. Eric Andresen was my Sales Rep and he did an amazing job setting it all up. Ticia Sauceda was my Project Coordinator throughout the entire project. She was excellent, and checked in with me every week to let me know how things were going. I got Solar and a Tesla Battery installed as well. The two guys who came to do the installation were excellent, they did a fantastic job, and were very professional. It all looks and works amazing! The entire project was certified by the Napa City Inspector and PG&E without any problems. The work is excellent. I now have two Apps on my phone so I can monitor my Solar System, my Battery, and my Usage levels at all times. Very cool, and very useful to me and my family. This company stands behind their work, and they do an excellent job. I could not be happier with how this project went or the outcome. I would highly recommend Citadel Roofing and Solar to anyone who is interested in doing Solar. You will be very happy you did.

I selected Citadel to install solar panels in Aug due to a very attentive Sales person. Unfortunately it has been a super stressful experience afterwards (probably the last thing you want during this pandemic). As some other people mentioned, they didn't talk to each other themselves. I was communicated several times with multiple wrong dates. After calling them hundreds of times, I finally got the confirmation from three different people/groups that my panel installation date is today. Well, guess what happened, nobody showed up !!!!!! As what I learned so far, if you are located in bay area, bite your own nails and prepare to wait for a long long time until anything actually happens. They probably just want to save their multiple trips regardless how the customer is screwed up Unfortunately I still have the contract with them and can only wish the next date they will provide is actually a real date. Pray for me~~~

I thought Citadel did a great job from the initial sales contact to Final installation. This includes the help financing, scheduling, and the use of various apps likeTesla and Enphase.

We purchased a newly constructed home in Woodland, CA. The home was deeded in 2019, so purchasing solar panels at closing was not mandatory. Citadel was installing the roofs and solar panels in the new community, so we asked them to install our solar panels. The whole process was exceptional, they do what they say they will do and provide incredible customer service. Even after the solar panels were installed, they make sure the permits are filed, you are linked to PG&E, you can logon to the apps, and you have all your paperwork. Then they provide follow up monitoring and communications. They are really incredible. The price is consistent with the price I would have paid if I was required to buy solar panels at closing of escrow.

I had a very good experience with Citadel during my purchase and installation of solar. They did an awesome job, great customer service and keeping me well informed of the process. I would definitely use them again if needed. The monthly savings I am experiencing is great. Very happy I chose Citadel. Evan at Citadel explained everything perfectly and put my package together, then Armando did a very good job with the installation, 100% satisfied

Process from beginning to end was smooth and they did what they said. We are now at the peak of the summer with a Tesla 3 and no power bill. !!!

Citadel Roofing and Solar installed a new standing seam metal roof and then a 6.9kW solar system. The project cost was comparable to and in some cases less than the 4 other quotes I got. Their sales staff was very informed, helpful and quick to respond to any question and change I had. I also talked to a couple prior customers who were very satisfied. The project team finished on time and did a quality job. I would definitely recommend Citadel to anyone in the Vacaville, CA area.

Citadel did both our roof and solar last summer. They could do it fast, and for a good combined price. We are overall quite happy with the finished product and had good experiences with all the folks we interacted with. The only thing was that we interacted with a LOT of folks, and a few details slipped through the cracks -- maybe inevitable when you have so many moving pieces and we were asking for a few "extras" with the roof. We didn't get final plans for a couple details that were installed, and ended up regretting that. We also never got the inverter website connection working, so we just look at the summary we get from PG&E. Nonetheless, the company really did go out of its way to fix issues that arose, sending folks out to fix the solar panel on a attic fan they'd installed that was shading the other solar panels (whoops!), and even reconstructing a weird beam that their electrician accidentally knocked off (because it was terribly rotted and dangerous, it turned out!). While it is hard to find a single point person who can proactively address all these details, or get answers from those who can, this would benefit them as they continue to expand. The panels have been producing just about at what Citadel expected -- perhaps a bit under as a result of our particularly grey, rainy winter. We didn't get the most efficient/fancy panels, so we shall see how our Hanwha panels hold up over time, but so far, so good!

Citadel was exceptional. They communicated with my HOA for approvals. They knew exactly what roofing materials were required. Their solar installers were friendly and professional. They made all the necessay permit applications and scheduled required inspections. They also kept the area clean and cleaned up the work area daily. I would and have recommended them to neighbors and friends.

I compared about 4 solar companies before going with Citadel. One of the companies was through Costco and had 6% cash back, but Citadel found an even better deal with what I think are superior solar panels. I ended up going with SunPower due to their solar efficiency (20%) and 25yr warranty on inverters and the panels. Nathan Riddell was a pleasure to work with from Citadel. I would definitely recommend them.

My husband and I decided to add more panels to our solar system to reduce the costly bill to PG&E, and to reap the solar credit benefits, and to help save the environment. We originally thought about adding more panels, but Nathan Riddell, our solar consultant, did the calculations and building a system that was much more efficient and less costly. The installation was smooth, and the company worked with us every step of the way. Communication with the office staff was exemplary: from the contract, to the inspection, to the installation, to the turn on, installing the app to monitor - we were walked through every step. We cannot recommend Citadel and Solar highly enough. Professionals on your side.

I met with Nathan Riddell for solar options on my house and he provided a great summary of all my options while answering all my questions. The installation was quick and painless. My biggest concern with solar was the necessary roof penetrations and the potential for water intrusion. This is why I chose to hire a roofing company. The system has been in place for one year with harsh rain storms and I'm happy to report no leaks! Thanks for providing quality installation and a great service!

We spoke with Evan for a month and when we were ready he had it done in 2 weeks. Work crew was on time and efficient.

The folks at Citadel prepared the most thorough bid of any of the companies we contacted. Once we selected them, the follow up, service, communication, installation, and inspections were all done promptly and professionally. We love the new roof, solar, and gutters that they installed for us and would definitely recommend them to anyone in the area.

My experience with Kevin Babcock was wonderful. He provided all the answers to our questions and followed up if he didn’t have the info on the spot. He was transparent with our quote and I appreciate that quality in a sales person. I never felt like he was pushing me to make a decision.

we were looking for a company that was also a roofing company as we have a large home and tile roof. If possible wanted a local company that had been in business for some time with a great track record

I had done business with their Solar Specialist, Evan Bateman and knew I would get a good job of what I wanted from the company he represented.

I compared several different companies and Citadel met my needs. I replaced my roof with Citadel as well as installed new Solar System. Their customer service was excellent and the various work crews showed up when expected and did a great job with the installation of the system. They were great about coordinating with the county inspectors to have the permits approved as well. Not to mention the cleanup after the project was complete! All phases of the solar installation were explained upfront and completed as scheduled. Excellent company to work with and the solar has saved me quite of bit of money in the first year of operation.

When we decided to go solar we had several companies come to our home and give us a quote. We liked Nathan’s presentation, he was professional, informative, and friendly. Once we started the process he always kept us informed and answered all our questions very promptly. If he did not have the answer or was not his department he would connect us to the right person and then follow up to make sure our questions were answered. So to answer your question, we chose Citadel Roofing and Solar because of their customer service and quality product.

Citadel did a new roof and solar for my neighbor and I was impressed with the work. I had them replace our roof and add solar with battery. This gave us back up power and the ability to maximize our self consumption.

Thought about solar for a few years now. Kevin babcock guided us through the process painlessly. Answered all of our questions even the dumb ones with professional attitude and was delighted to help us

Sometimes you come across companies that deserve more than 5 stars! Citadel Roofing and Solar is that company! We initially contacted Citadel to have a new roof and we are so happy we chose Citadel ! Chris Blank is our rep who spent significant time explaining the benefits of having the roof and solar at the same time. We had a unique situation and Chris kept the process moving forward. He returned calls and answered emails promptly (my pet peeve !!!) He was our contact at Citadel from start to well after finish ! If you are looking for a solar OR a roof- do your self a favor and give Chris a call !

Citadel installed the small solar system that came with my new home (1.7kW). I wanted to upgrade it to completely eliminate any electricity bill and cover the EV we were planning on purchasing. I first contacted them about this mid-September. They gave me a quick estimate and completed all the approval paperwork with the HOA. I settled on an 6.6 kW upgrade, to 8.3 kW total. It was all done, install, inspection, and PTO from PGE before the end of the year. I was able to get my fed rebate at the earliest possible time. They showed up when they said they would. They completed when they said they would at the agreed upon price. They even gave a cash discount since I knew I would be getting the rebate shortly afterward. The system they install used Enphase products which has a terrific online monitoring system. You can see your daily solar production and historical records. Bottom line: I could not be happier and can't imagine anything they could have done better.

I used to build cell phone sites and commercial and industrial electrical for, Att, TMOB, Sprint, and PG&E. I spent most of my time doing quality control. Me and my wife have been researching Solar for last few years. The plan was to build and install system myself. Because of cost and I wanted it done right. One of the companies We contacted was Chris Blank with Citadel roofing and Solar. He came out gave us an estimate that was $13-21k lower than everyone else who We had got estimates from. I checked into the equipment he was going to use. We would call him and ask more questions and change small thinks. He had no problem answer any question we had. Never once did he pressure us to buy, he said his estimate would be valid as long as possible and we where free to take are time and think about it. So we did about 8 months later we went with him. After pricing out all parts and permits We would have been only saving about $5k. And if I did it myself no warranty on labor. Chris gave warranties on labor parts and he also warranted our roof where they put the solar. At the last minute we decided to add about $10k in batteries, but Chris explain with the system we are getting that the battery back would not be necessary or cost effective. We where very in pressed with Chris Blank, he is very professional and very honest. We never felt pressed in any way buy or even go with his company. Construction was completed in have the time that was estimated. My standards for electrical work and just general construction are very high, we have never had a contractor work at our house who was able to produce quality work, Until now the crew that can out was amazing they knew how to bend conduit, new local building codes, they cut no corners. I inspected all work along with my Dad who is one of the head building inspectors in California. We found no problems. The cx crew was very clean there was zero trash left behind or laying around while they were working. I will save you the research and price checking just call Chris Blank with Citadel

Hands down Citadel has the BEST customer service I have ever dealt with. From beginning to end, Citadel took care of all my needs and questions. This is the greatest investment I did for myself and family and I would highly recommend them over any other company.

I would definitely recommend Citadel Roofing and Solar. They did a great job from start to finish. My representative Chris Blank was wonderful to work with. I’m definitely saving money with my solar and I would recommend you contact Chris Blank.

I called multiple companies around the area with Citadel being the last one. just the initial phone call with Kevin was excellent. very helpful and detailed and didn't try to push any business on me as at the time I was still undecided who to go through. by the end of the conversation I knew I was doing business with him and his company. throughout everything the planning, the financing, making choices on what exactly I needed and wanted. the entire Citadel team have been extremely helpful and professional. I will use Citadel for additional solar upgrades and will send anyone that needs roofing and or solar to them without any hesitation.

After contacting multiple companies and doing months of research I finally decided to go with Citadel Roofing & Solar. I worked with Kevin Babcock from the start of the project until install. I couldn't of been happier to work with him and Citadel. Everything was clearly explained, seamless and most importantly my solar installation looks amazing. The install crew was also very professional. Thank you Kevin Babcock and Citadel for making this a great experience.