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Warren Doyle` | Santa Rosa, California | 05/09/2024
Service after teh sale leaves much to be desired
We've had our solar almost two years now. In February we lost power and 6 hours after the battery quit serving as well. We were completely without power for over a week, and could not monitor the system through the anaphase app either. I was told that the batter had discharged so much that it could o longer communicate with the system and we would have to wait for power to be restored by the grid. since the I still cannot communicate with the system using the app, and despite 4 texts and three phone calls asking for assistance reconnecting with the system, I've gotten no return calls and no help. I am so disappointed in their after sale service.
Colin McKee | Redwood City, California | 03/02/2024
Excellent experience
With our original installer out of business, Citadel stepped up to help me with some issues including inverters damaged by a recent power outage. They had a repair technician on site within just a couple of business days, even though I was a new customer to them. The technician Eric was very friendly and efficient. He even walked me through the pros and cons of a couple of options that I am considering for solar storage / batteries. A year later, I purchased a solar battery through Citadel. The permitting process was painful due to typical local gov't issues, but Citadel saw it through. The actual install went great, and Citadel has been super helpful getting my incentive payment through PG&E. They're just a great company. Every person I have interacted with at Citadel has been helpful, friendly, and competent.
Ms. A | Fairfield, California | 09/18/2023
Poor service
I am a new home owner and the house we bought came in with solar panels from your company. Sorry, I really dont have a star to give at the moment as my experience was so bad. We got the keys for the house on June 29,2023 submitted the documents on July 20,2023. I started doing a follow up on Aug 21,2023 and was informed there is a huge backlog from PG&E and it will take longer for activation to happen. I started paying PG&E bills in July and continued following up with agent(s) no one responded until the builder contacted them then one of them called. Got info I needed as I followed up with PG&E on sept 5, 2023 just to find out application was only submitted on August 25,2023! PG&E reviewed the application and there are couple of things missing and they did contact your company to respond. All this information was forwarded to the agent and he still blames PG&E for the delay. No accountability on their part or transparency at least. I know your company is good but you just have agents not concerned of the well being of your clients since the payment was done. I will be willing to discuss this matter with anyone from corporate office. Sorry had to bring this to this forum but I know you respond …
Erica | San Jose, California | 05/08/2023
This company is fraud. Do not hire them.
Do NOT hire this company. We did not believe all the bad reviews about them and went ahead to hire them. They turned out to be the worst nightmare one can ever have. We are building an expensive mansion and talked to several solar companies. This company, citadel, promised us that they would do a professional job and that all the bad reviews about them were untrue reviews. However, we learned from The hard way that all the bad reviews about them are true. They did not contact us to go over their design and never told us that there would be a huge converter to be put in front of our house entrance. The converter is very ugly and severely affects the house appeal. Many companies don’t even have a converter for the reason that they don’t want this to affect the house appeal. Not only did citadel not inform us this and they refused to correct their mistakes. We have talked to them numerous times without avail. One of their so called manager said that it would be no problem and they would fix the problem easily but then got into an angry mode when we asked him to honour his promise. We offered that we can fix their problem for them but they said that they would take away their warranty if we do that. They also never came out to do the work. We had to beg them again and again for them to do their work. The schedular name Holly is extremely rude. She never responds to emails and when she emails us, she would scold and threaten us. The entire experiences has been horrible. We have to retain attorneys to help us to make them do the work. We have dealt with many contractors and have never had such an awful experience. Their work is also of low quality. Each time they sent different contractors because they don’t have their own. They have to hire others to do the work for them so we ended up having to deal with new people all the time and they never seem to know what work the other contractors have done. Do Not hire these people. They are fraud. We have suffered and we do not want you to suffer. We will be reporting them to the contractors board. This company of a scheme. They should not be defrauding the public anymore.
Sadraiderfan | Orinda, California | 12/21/2022
Excellent Follow Up
I had Tesla Powerwalls installed and there was an issue but I forgot about it. Luckily they didn’t and followed up with me months later to get problem resolved. The company kept at it until the issue was resolved over the course big several weeks after the initial visit. I greatly appreciate their follow up and willingness to keep at it until things were right.
Davis Resident | Davis, California | 12/14/2022
Professional People, Professional Install
Citadel staff from front office, to engineering, to field install really first rate. No surprises, helpful, good communication, and available to answer all questions. We are very happy with our install.
Eric | Clovis, California | 07/08/2022
We bought a new house in Clovis that came with solar and was installed by Citadel. We decided to install a bigger solar system and Tesla battery storage. Since Citadel already installed our first system and was familiar with our roof/home, we thought we would have Citadel install the 2nd system/battery. From the sales through the rebate process, we had a great experience with them. They are very communicative and responsive to any questions/concerns. We had a few items post installation that needed follow up and I very impressed that they sent technicians usually the following day to fix the issue. Citadel also took care of the PG&E battery cash rebate process – from filing the paperwork to following up with PG&E, we were very thankful to have Citadel guide us through the process. We love our solar systems and Tesla battery storage - thank you Citadel!
Robert H | Lower Lake, California | 06/19/2021
Unethical Business Practices
This company in my opinion cannot be trusted. They had myself and several of my friends looking forward to having Tesla power wall's installed under the SGIG program. After months of waiting, their sales rep R. Romitti stated the batteries were back ordered and later stated PG&E changed how much I would be reimbursed. Mr. Romitti was also happy to just let me pay the full price. Who knows, maybe all of what Mr. Romitti stated was true, but when he asked me to lie about having sleep apnea to qualify for the Powerwalls, that's when he cross the line. Three of my friends stated he asked them to do the same. Had I done as he asked I'd be guilty of fraud and conspiracy. I'm therefore warning others of these unethical practices and I'm notifying the appropriate State agencies. Also Citadel roofing and solar pulled a permit to have work performed on my property but when I elected not to have them proceed after they changed the deal, they refused to contact the county and have the permit rescinded.
Ken | Napa, California | 05/26/2021
Very happy with Solar installation
I am very happy with my Solar installation by Citadel Roofing! The work was completed in a timely manner, was done correctly, and works great. The project coordinator kept me up to date on all paperwork and was a pleasure to work with. I highly recommend Citadel Roofing and Solar!
Dave P. | Napa, California | 11/29/2020
Awesome job from start to finish!!
These guys are total professionals. I am extremely happy with how the entire process went from start to finish. Eric Andresen was my Sales Rep and he did an amazing job setting it all up. Ticia Sauceda was my Project Coordinator throughout the entire project. She was excellent, and checked in with me every week to let me know how things were going. I got Solar and a Tesla Battery installed as well. The two guys who came to do the installation were excellent, they did a fantastic job, and were very professional. It all looks and works amazing! The entire project was certified by the Napa City Inspector and PG&E without any problems. The work is excellent. I now have two Apps on my phone so I can monitor my Solar System, my Battery, and my Usage levels at all times. Very cool, and very useful to me and my family. This company stands behind their work, and they do an excellent job. I could not be happier with how this project went or the outcome. I would highly recommend Citadel Roofing and Solar to anyone who is interested in doing Solar. You will be very happy you did.
