Wells Solar & Electrical Services

Absolutely wonderful experience

Wells Solar is a top-notch company! Our sales person, Sam, is the absolute best. We could text him any time of day with questions, and he always answered immediately. Even a year later he'll still available to us if we need anything. The whole team is so efficient and professional. I work from home and wasn't disturbed at all when they were installing the panels. What's probably the most amazing is we recently had a hail storm that caused major roof damage, and our solar panels were completely fine! Wells Solar offered to closely monitor our production after the storm and come check the panels for free. Just overall a great, honest company.

After sale support is non-existent

The installers did a great job but once that was done and the monitoring system was not working correctly getting it fixed has been impossible. Phone calls and emails are not returned and when they are promises are made and not kept. Been going on for 8 months now. Considering a small claims lawsuit.

Bought Solar System to deliver 90% of our energy usage (Ha Ha)

But the system installed only delivers 45% of the energy we use. The sales pitch and all documents signed indicated that the system we were buying would provide our home with 90% solar power. We received three bids and the Wells Solar bid was the only one that had such a high return of solar power (the other bids only offered between 70 & 80% solar power return). We thought the higher return with Wells might be due to the type of panels they install so we chose Wells. Additionally we paid for the system upfront at time of installation. Our installation was completed in Dec 2020. The first few month electric bills were very low and we felt we had made the right investment but as we moved into late spring and early summer our electric bills were not as low as we expected. In June I began calling the Wells Solar customer service number to get assistance. I was asking to have someone come out to check our installation to make sure there wasn't something wrong with the system. The first two people I talked to assured me that according to their solar dashboard our system was producing just fine. In July I connected with Margo and once again explained although the system was producing energy it was not at the level we were sold. She ask for electronic copy of our electric bills from Jan - July so she could analize the service production vs usage. I had to make more calls to finally reconnect with Margo in late July and in that call she acknowged our system was indeed not producing at the level we were sold. She advised me that the director of operations Mike Peck was going to reach out to me to discuss a resolution to this issue. Thank goodness Margo gave me his cell number because I wanted until the first of August for his call which never happened. I then called him in August to discuss and he advised me that there had been a error in their calculation process during the design phase (he claimed it was one that was off by a single decimal point) which resulted in them understating the number of panels needed to provide us with a 90% solar return. He assured us that Wells Solar would make this right. He said Wells would come back out to our property to assess number and placement of additional panels to correct this issue with no additional cost to us since they committed in the contract to a 90% return. It is now September and although someone did come to the house (about 10 days ago) to use a drone to re-scope our roof line we still have had no communication from Wells regarding next steps, so I placed multiple calls to Mike's number but was sent directly into voice mail system. Once again I called the Wells Solar customer service number and discovered the Margo and Mike are no longer with the company. I ask to be transferred to someone in management only to be disconnected while being on a very long hold. The agent I was speaking to (Jorge) did call me back but that call was once again disconnected. Still in limbo

No pressure, easy to understand and great to work with.

O'neal Highsmith was my representative and the first person that could explain how solar would work for me. I love the fact that many months the electric company owes me and the only thing I pay for is gas. I keep my house very cool all summer and when I owe it is less than $10. Best decision I have made in a long time.

Fell short of the promises

I was told in writing I would save 80%. I have not save even 33%. I started out with project manager Bryan. He said he would get me up to 80% as promised. He said give him 2 months. 2 months later Bryan resigned. Then I was assigned Katie she said the same give her a couple of months. Nothing then Mike nothing, he stated it was supposed to be 80% a year. So give until your anniversary date. They stated we will send you a gift cardbto help with the bill never received it. All lies. I am paying more than from the beginning plus the note on the solor. It is not worth it. I am writing the U S depth of energy. It is all a scam

Great Sales and Project Design/Install Team!

Wells Solar was great to work with! Gary Betchel is an excellent and caring salesman! He worked with us throughout the entire process, even after everything was installed/completed. The electrician was great and took time and care to install the equipment correctly. The install and design team were responsive, attentive to our concerns, and overall helpful throughout the process. Great job Wells Solar! :)

Excellent Consultation. Straight Shooter.

Erik Buerkle was so awesome. He was personable, knowledgeable and got right to the point. He spent time breaking down the numbers for me to weigh out the cost/benefit of getting a solar install. Because I live in Georgetown and my Utility doesn't offset enough, I didn't move forward. However, if that changes I'd gladly go with Erik. Well worth the time and education.

Top notch before, during and after installation

Wells Solar went above and beyond to make it possible for me to purchase my solar roof. At the time no solar company would even consider looking into a buying program that I had read about in one of the financial magazines, based on the rent to own idea. I presented the information to the Wells Solar rep, and instead of quickly shaking her head, no, sorry we don't do that, like all the other companies, she said "Give me a few days, let me look into that, and see what we can do for you." She came back to me within a week, she had found what I was talking about. She explained to me that smaller companies were unable to offer this, but since Wells Solar was a larger company, they had the ability and were willing to make a deal with me. I was sold. I had shopped around for solar for a couple of years and was really tired of talking to companies, who could not offer what I was looking for, and instead, unfortunately, considered suggesting smaller systems that would have covered only some of my power needs. Wells Solar configured my system perfectly. I have not paid an electric bill in going on 2 years now. Even this year, with the freeze in February, I have already made up for the energy I used to heat me house. I never lost power. Good job, Wells Solar. I'm impressed with your services all the way!

Five Star Review for Wells Solar

After interviewing and recieveing bids from several different companies, including one represented by a neighbor of mine, I chose Wells Solar and Electrical Services for my solar intallations. From the very beginning, Corey Wofford who sold me the system was by far the most knowledgable about all aspects of the system than any of the other companies. Wells handled all the permiting and HOA issues and kept me well informed in the progress as we led up to installation. Their installation crews were all very experienced and freindly as well as performed their jobs efficiently and neatly. Wells coordinated with my power supply company and arranged all inspections and rebates in a timely fashion, and each person I came in contact with from Wells was experienced, friendly and supportive throughout the process. While I have not had a full year under my belt yet, the performance I am getting out of my system (monitored by me and Wells via an application) indicates so far that I am recieveing or exceeding the projected performance of my system. Overall could not be happier with my system and the services from Wells in their business practices and performance.

The real deal, right here.

Great presentation that sold us on the value of solar production. Gave us a timeline and really it was within a week of being exactly right. Called and informed us of installation date and they were there bright and early. Installed in 2 days. Had to wait 2 weeks for the local inspection. Then working and producing. Found a small problem 4 months later. Next day we had a courteous man here to fix the problem. Our electric bill is about 32% of what it was before. This company is the real deal! Don't waste your time, just have them do it for you.

Fantastic experience & installation went smoothly!

Corey from Wells Solar set us up and walked us through everything. He answered all our questions and concerns beforehand, throughout, and still today. We have negative bills already on our 1st 2 months of electric bills (the first included the coldest temps in Texas all year). My only regret is that we didn't sign up sooner! Wells Solar took care of everything from start to finish with the utmost professionalism and knowledge. The city inspector even raved about how great their installations always are and how he never has to worry when he sees their work b/c he knows they do it right the 1st time.

Easy and Honest.

I became interest in a Solar Plan because of the no money down option. I was contacted FIRST by Corey. He was articulate, patient and very knowledgeable. We spoke for a little under and hour as he gave me the details of the company, and the potential benefits of having solar. This was in November of 2020. I spoke with 2 other companies as comparison, and my mind was made up to go with Wells Solar because of the way Corey presented the facts, good or bad equally. After signing the necessary documents, (All via E-mail) I was all set. While waiting for the next phase, (honestly it took a little bit of time) I had additional questions. When I called Corey, he always had time to answer my questions. This impressed me and made me secure about my decision to contract Wells Solar for my home. After a month of back and forth paperwork, measurements were taken of my home. I was told this was insure the needed features and hardware would be properly fit on the home. When the financing was secured, I was finally place on the installation schedule. In February of 2021, the installation crew came out and in a day's work, a crew of 10 skilled workers crawled in and out of my home converting it to make solar panels work for me. They placed the planned amount of panels on the roof, and 3 electricians made the needed code modifications to the power panel in the back of the house. The effect was VERY professional. The look did not transform my house, but certainly added to it. I was and still am very pleased. I only had to wait for the city inspector to clear the addition, and I would be in operating mode. Of course this went off without a hitch. I elected to have a standby generator rather than backup batteries because of cost and personal choice. I of course researched the heck out of all of this, and anytime I could not figure out what was going on, Corey was just a phone call away. I am not saying there are not other good solar companies out there, I just hit the JACKPOT when I selected Wells Solar.

Over and Above Excellence

Wells Solar went over and above in all areas of their service. Even though the process took longer than anticipated due to Covid, they were there to assist through all stages of the process. Andrew went out of his way to answer any questions or help out wherever needed! They definitely brought the personal aspect into this experience as well. Thanks so much for everything and I look forward to reaping the benefits from going solar and helping out our generations to come!

PLEAESE READ !!!!!

Before we went solar we spent MONTHS researching and meeting with ALOT of companies. Wells Solar not only had an attractive offer, but the way they have their stuff together is far far better than the larger companies that had a big talk. I have met with all of the big installers and all of the "recommended" installers and the confidence that Wells gave me is unparalleled. They have warranties on top of warranties. The best part was that the whole team was so competent!! Everything went exactly how it was supposed to and the system is working Better than what was shown to me. Over delivered for sure!!!

I give them 5 stars, but did hire them and here is why!

I was approached by a different company with a “too good to be true” offer. I contact Erik to discuss what their company does and why the quote would be. I also reached out to 4 other companies. This business is not a third party, had the best competitive rate, and were honest with their offset. During my research I found no other company more professional than theirs, and I even used their price to talk 3 other companies lower on theirs. The company I went with was due to transportation and moving homes. The company I selected stated they would move and install my panels again at no cost, which is unheard of due to cost. The panel market is highly competitive, but I appreciate sales reps like Erik. Who didn’t pitch me a dream, but facts. And can prove, quote and demonstrate their company is not from a third party and the panels are actually good quality. As a consumer this company is the best one, but due to the cost of moving from another I went with them due to my lifestyle commitments and professional goals. But, I used Erik’s quote as the driving force against other companies that will flat out lie to get your business. This is why I gave them 5 stars! I can not validate the installation or process, but I only assume they are upfront and honest with everything! Thank you for everything.

Solid company and great install

Happy customer even though completion took way to long. The install crew did a fantastic job. Solid company with strong local presence and customer reviews

Great company with exceptional customer service

I was referred to Wells by my brothe4. He had a system installed by them. I met with the sales person who was friendly and not pushy at all. I have always been able to talk to a local person witcany questions I have had. The system that was sold to me is performing as described and has helped me save me money on my utility bills.

Easy process and great install

I'd heard of Wells through a teammate who used them on her main house in Austin and then again on her AirBnB when the first one went well (no pun intended). We'd had Momentum out for a quote the previous year but I wasn't too keen on their sales tactics and overly-optimistic payback rates. The process was a lot more personal than national companies that kind of railroad you down the sales pipeline. Erik was my rep and we did everything over Zoom and the phone, which was a huge relief during the pandemic. The only time someone came into my house was when the installers needed to see the shape of the attic from inside, and they were masked - no more than a minute to walk up the stairs and pop their head in the crawlspace. Had to do a lot less work with permits / signoffs than I expected as well; Erik would let me know what was coming and gave me a reminder call if I missed my own target for getting signatures back. They've monitored the system health and I've had no problems in the 6 months since installation. I only wish I'd had more roof to put more panels on!

Quality Solar from a Quality Company

I did a lot of research before selecting Wells Solar, obtaining proposals from six established solar installation companies. Wells offered the best value to me in the mix of price, quality, service/warranty, local presence and experience. In Wells, I found a good, quality product at a reasonable price, from an established, local company. One of the deciding factors with Wells was their sales approach. No games. No talking negatively about their competition. My sales representative, Erik Buerkle, was knowledgeable and straight-forward throughout the process; something that I really appreciated. The planning and installation process went great. Wells handled everything from HOA to PEC to the City. I would absolutely recommend Wells Solar.

Excellent company and very knowledgeable representatives

Our sales representative Jeremy Niersmann was very knowledgeable in explaining all about solar panels. We had noticed down the street where a company had installed panels on their house that was under the trees. We wanted to make sure we received the best return on our money and Jeremy explained all about solar. Wells solar has been very responsive the few times we have called with questions.

Exceptional quality

After reviewing several companies I decided to go with Wells Solar. From the very beginning to the finish when the panels were turned on. The people were unbelievably familiar with the product. I am very pleased with my panels. The complete process was so very informative. I would highly recommend Wells Solar.

Very pleased with the work done.

Wells Solar did an amazing job, both on the installation and the service provided. I did refer another person and they also had solar's installed in their home by Wells, I was pleased that they actually give you the $500 for the referral ( after the referred person get the solars installed). The salesman's name that help me out is Nick (sorry forgot his last name), my solars have been installed now for a year and a half and I still call him and his always willing to help with any questions I might have (and I had alot lol). Overall I an pleased with their service and will continue recommending them.

Number 1 solar company

Wells solar was with me every step of the way. The process was very easy. I couldn't be happier with my system.

Best solar company in Texas

Wells Solar has been amazing through the entire process. I compared other companies and they had the best equipment, financing options, warranty, and the best reputation. Sure enough they have upheld their end of the agreement. Panels are up and working perfectly. My sales rep O'neal was very professional and thorough and answered all of my questions. The installers are actually Wells Solar employees and showed up in Wells Solar trucks and did an amazing job. The customer service reps are so friendly and helpful anytime I have any questions. I would recommend these guys to anyone and everyone looking for a turnkey stress free solar install.

Service Tech

Mr. David Scally came today to check our system, which has not been working properly. He found that the system had not been paired and the firmware needed updating. He also found a bad optimizer and the fan not working in the inverter box. He took the time to explain the system to me, which no one else had done. I appreciated his time. This guy knows his solar stuff and was very helpful. If I ever need any future work done - I�ll be asking for him.