Wells Solar & Electrical Services

Good luck once you sign the contract

Although it started awesome experience, took several months to get everything fully installed and even had to make 2 full payments before it was fully operational. Now we have been waiting over 6 months to get the generator that was promised upon signing the contract. Called and emailed at least 20 times and still no eta and keep getting we will get back to you. Really dissatisfied

Batteries and customer service non existent

I only give them 2 stars because for the fact that the solar is installed and functioning but I have been waiting since December of 2021 for my battery and I continually keep getting the run around on when they are supposed to arrive and be installed. Worst customer service ever as n one calls or contact me in anyway to keep me up to date on how the process is progressing. As of now, the person I have been speaking with attempting to get information on when my batteries will arrive and be installed, their phone now goes directly to voice mail and of course the sales person is also non existent. I am paying for my system and I it is not complete and I am not a happy camper. Litigation seems to be the next logical step as nothing is moving forward and I am unable to communicate to anyone.

Fell short of the promises

I was told in writing I would save 80%. I have not save even 33%. I started out with project manager Bryan. He said he would get me up to 80% as promised. He said give him 2 months. 2 months later Bryan resigned. Then I was assigned Katie she said the same give her a couple of months. Nothing then Mike nothing, he stated it was supposed to be 80% a year. So give until your anniversary date. They stated we will send you a gift cardbto help with the bill never received it. All lies. I am paying more than from the beginning plus the note on the solor. It is not worth it. I am writing the U S depth of energy. It is all a scam