Wells Solar & Electrical Services

Horrible Results

I'm paying more now then I did before solar panels. You would think with $64k in panels I would get better results than 17% of my usage. I do not recommend solar or this company. I feel like I was ripped off. Wish I could return them.

Run Like Hell From This Company

It's impossible to reach anyone for service. Previously you could email support@wellssolar.com, but that doesn't work. My sales guy never called me back after signing, and it's impossible to reach anyone. Today the phone number and emails are not working. I spent $65,000 two years ago, and I would encourage you to think twice before using this company.

Went out of business with no notice??

Installed a terrible system that only produces half of what was estimated then went out of business and can't service the product. Great.

Is warranty now worthless?

My client bought a solar system from Wells Solar after I recommended them. From the start there were scheduling problems. That said. The system did get installed, but had inverter problems almost immediately. To be clear this was most likely a manufacturer issue. That was taken care of after several weeks. Now it appears a battery is faulty according to trouble shooting. At any rate the system has been down for weeks again and Wells offices are closed according to website and my client has called also to no avail. So no warranty work available for now anyway. I hope they get their issues straight. As a personal note. This has certainly strained my relationship with the owner of the property since I referred Wells. Also. I did this as a pass through not asking Wells for referral fee. If anyone has input contact me at (redacted for privacy) Good luck to all.

Carl Wells is a fraud!

Please read reviews on other forums. They knowingly took hundreds of thousands of dollars from customers and then closed shop. They tried to charge $1k to transfer a warranty when they knew they were closing down. Absolute FRAUD AND THEIF!

Long term ordeal of frustration, failures and disappointment

We chose Wells Solar (WS) as they had a slightly better price and financial package. Big mistake. While many of our neighbors had their systems installed by various companies in weeks, WS took months. So many excruciating delays. Best example deals with the two inspections required by the electric company. Once a week our WS Project Manager would email a request for the inspection. After about 3 weeks we finally phoned the Electric Company. Their representative could find no request records from WS. Due to our initiative the inspection was completed in 2 days. When the second inspection was due the exact scenario recurred. This alone accounted for nearly 6 weeks, and no telling how much longer if we hadn’t stepped in. It is our understanding that the financial package had paid WS their entire amount by this stage and unfortunately for us our loan had become active (accruing interest, etc). Maybe this explains their lack of urgency. When the system finally became operational we thought hopefully this is all behind us. No such luck. A little over a year after completion we received a very high electric bill.. Our research discovered that the system was completely inoperative, and apparently had been for some time starting in JULY. It was our understanding that the system was constantly being monitored, and had a long term guarantee promising production output. In our case the system was completely shut down with no notifications to us. We are unaware of any of our neighbors having any issues, but ours was completely out. This raises the issue of the quality/durability of the components they install. We contacted WS to advise them about the failure. The representative that we spoke to appeared to have no knowledge of the failure but promised to get right on it. About a week later we made a second call, advising them of the problem. In a later phone conversation he advised they were waiting for approval, then would order parts. In the MIDDLE of August we received a text advising us of our case number. In LATE August we got an amazing email from them. It stated “ During our daily scans of systems, we came across an issue with your inverter.” The system had apparently failed completely in JULY and in late AUGUST they discovered this in their “daily scans of systems”? No mention of the several previous communications notifying them of the shutdown. In MID SEPTEMBER the repair was finally completed. The repairmen were only here for a short period of time, so obviously it was nothing major. It is hard to imagine that it would take nearly two months to install and inverter. During a large portion of the hottest time of the year our system was completely inoperative. To add salt to the wounds, not only were we paying higher electric bills, but we had to continue making payments for this albatross. This system is supposed to have a guarantee production lever for 25 years. We got no production for an extended time and feel entitled to reimbursement for lost production (at a minimum). It is now the middle of OCTOBER, and despite numerous communications, even that issue has not been addressed. This reflects poorly on their after the fact customer service. WS has a very lucrative referral program. We owned a home building business and are kind of the neighborhood handy man with numerous people seeking our advise. We could have made thousands of dollars by simple referrals, but there is no way we could recommend them to neighbor or friends.

After sale support is non-existent

The installers did a great job but once that was done and the monitoring system was not working correctly getting it fixed has been impossible. Phone calls and emails are not returned and when they are promises are made and not kept. Been going on for 8 months now. Considering a small claims lawsuit.

Bought Solar System to deliver 90% of our energy usage (Ha Ha)

But the system installed only delivers 45% of the energy we use. The sales pitch and all documents signed indicated that the system we were buying would provide our home with 90% solar power. We received three bids and the Wells Solar bid was the only one that had such a high return of solar power (the other bids only offered between 70 & 80% solar power return). We thought the higher return with Wells might be due to the type of panels they install so we chose Wells. Additionally we paid for the system upfront at time of installation. Our installation was completed in Dec 2020. The first few month electric bills were very low and we felt we had made the right investment but as we moved into late spring and early summer our electric bills were not as low as we expected. In June I began calling the Wells Solar customer service number to get assistance. I was asking to have someone come out to check our installation to make sure there wasn't something wrong with the system. The first two people I talked to assured me that according to their solar dashboard our system was producing just fine. In July I connected with Margo and once again explained although the system was producing energy it was not at the level we were sold. She ask for electronic copy of our electric bills from Jan - July so she could analize the service production vs usage. I had to make more calls to finally reconnect with Margo in late July and in that call she acknowged our system was indeed not producing at the level we were sold. She advised me that the director of operations Mike Peck was going to reach out to me to discuss a resolution to this issue. Thank goodness Margo gave me his cell number because I wanted until the first of August for his call which never happened. I then called him in August to discuss and he advised me that there had been a error in their calculation process during the design phase (he claimed it was one that was off by a single decimal point) which resulted in them understating the number of panels needed to provide us with a 90% solar return. He assured us that Wells Solar would make this right. He said Wells would come back out to our property to assess number and placement of additional panels to correct this issue with no additional cost to us since they committed in the contract to a 90% return. It is now September and although someone did come to the house (about 10 days ago) to use a drone to re-scope our roof line we still have had no communication from Wells regarding next steps, so I placed multiple calls to Mike's number but was sent directly into voice mail system. Once again I called the Wells Solar customer service number and discovered the Margo and Mike are no longer with the company. I ask to be transferred to someone in management only to be disconnected while being on a very long hold. The agent I was speaking to (Jorge) did call me back but that call was once again disconnected. Still in limbo