Strawberry Solar

Solar Review measure I will start with before the contract was signed for our $72,000 system, they were very eager to talk with me. Things have just gone down hill from there. I am not one to leave a bad review but I want other people to be aware of what happened. Before installing my system I spent a lot of time talking with the sales representative, the electrician and the owner about my unique situation. I also have a geothermal system which used to have a 30% discount meter attached to it. My average electric bill in the winter before solar was about $500. My main concern was loosing the discount meter for the geothermal system. We had agreements on the layout of the panels and the electrical before we signed the contract but on installation day everything changed. Strawberry Solars electrician called me the day of installation and told me he had “run the numbers” and he was sure that he was going to save us money by removing the discount meter. I spoke with the owner later that day to voice my concerns again. I let him know that if the system did not preform as described I was expecting them to make it right by reinstalling the discount meter. I can tell you, 2 years in to having our system that my electric bill in the winter is over $800 a month. On top of my $550 solar payments. My payments for my electric bill were calculated originally to be an average of $100. That is rarely the case. Continuing into the actual install of the system things just got worse. The owner was on site and I talked to him several times throughout the day. The original plan for my panel set up was change without our consent that day. 6 panels were moved to another location and again I was assured that they would be more efficient like that. Again, that is not the case. The 6 panels that were moved are producing on average 50kWh less a year than previously anticipated. That is 300kWh lost every year for us. I know it doesn’t seem like much but at this point I need all the help I can get with my electric bill. The installers also took no consideration to the fact that I have animals that use my lawn for food. They left metal shavings in the lawn where my animals eat and the electrician left small wires and plastic debris everywhere. Again. They knew that I had animals and could easily see that they were grazing in the yard all day while they worked. Needless to say, I spent several hours searching for every metal shaving, screw and piece of trash they had left behind to protect my animals. If all that wasn’t enough, my most recent interaction wasn’t any better. 3 months ago I contacted the company directly to let them know I wanted to have another battery installed so I could use more of my own electricity. This had been the plan from the beginning. I informed them that I had spent the last 1 1/5 years calling, texting and emailing the contacts that I had from my original installation and sale with no response. The customer service representative on the phone was argumentative and very defensive when I was explaining the original situation. We came to an agreement that he would email me so I could send him my most current electric bills and they could help me to resolve this situation. Unfortunately, I still have not received any communication from Strawberry Solar’s representative. This is the last straw for me. Others need to know what happened and I am hoping that this will prompt a response from someone at this company. system, they were very eager to talk with me. Things have just gone down hill from there. I am not one to leave a bad review but I want other people to be aware of what happened. Before installing my system I spent a lot of time talking with the sales representative, the electrician and the owner about my unique situation. I also have a geothermal system which used to have a 30% discount meter attached to it. My average electric bill in the winter before solar was about $500. My main concern was loosing the discount meter for the geothermal system. We had agreements on the layout of the panels and the electrical before we signed the contract but on installation day everything changed. Strawberry Solars electrician called me the day of installation and told me he had “run the numbers” and he was sure that he was going to save us money by removing the discount meter. I spoke with the owner later that day to voice my concerns again. I let him know that if the system did not preform as described I was expecting them to make it right by reinstalling the discount meter. I can tell you, 2 years in to having our system that my electric bill in the winter is over $800 a month. On top of my $550 solar payments. My payments for my electric bill were calculated originally to be an average of $100. That is rarely the case. Continuing into the actual install of the system things just got worse. The owner was on site and I talked to him several times throughout the day. The original plan for my panel set up was change without our consent that day. 6 panels were moved to another location and again I was assured that they would be more efficient like that. Again, that is not the case. The 6 panels that were moved are producing on average 50kWh less a year than previously anticipated. That is 300kWh lost every year for us. I know it doesn’t seem like much but at this point I need all the help I can get with my electric bill. The installers also took no consideration to the fact that I have animals that use my lawn for food. They left metal shavings in the lawn where my animals eat and the electrician left small wires and plastic debris everywhere. Again. They knew that I had animals and could easily see that they were grazing in the yard all day while they worked. Needless to say, I spent several hours searching for every metal shaving, screw and piece of trash they had left behind to protect my animals. If all that wasn’t enough, my most recent interaction wasn’t any better. 3 months ago I contacted the company directly to let them know I wanted to have another battery installed so I could use more of my own electricity. This had been the plan from the beginning. I informed them that I had spent the last 1 1/5 years calling, texting and emailing the contacts that I had from my original installation and sale with no response. The customer service representative on the phone was argumentative and very defensive when I was explaining the original situation. We came to an agreement that he would email me so I could send him my most current electric bills and they could help me to resolve this situation. Unfortunately, I still have not received any communication from Strawberry Solar’s representative. This is the last straw for me. Others need to know what happened and I am hoping that this will prompt a response from someone at this company.

Top notch experience from start to finish with Strawberry Solar on my project (8.8 kW of solar with 21 kWh of battery backup, and an EV charger). They are knowledgeable, answered my many questions clearly, made everything as smooth and painless as possible, and handled all of the extra details like permits and inspections and everything. No pushy salesman talk, just straight answers and a great dedication to getting the job done right, much faster than I expected, and at a great price. They've been very responsive to follow up questions after the job was done too. Kudos to Will, Tim, Brad, and the crew. Thanks!

We had 20 solar panels installed the first of the year(22). We found Strawberry easy and friendly to work with. The installation ran into no major problems and the installers were very professional. The panels are working and no problems have developed.

I researched 5 different companies and landed on Strawberry Solar for two main reasons. (1) They have their own master electrician (not a subcontractor) and (2) they offered me the most panels for the amount I had to spend (quality Panasonic panels!). The install went very well. Kenan, Mason, and Vincent handled the electrical stuff and did a great job! I was amazed at how easy it was to relate to them--like we had been friends for years. They even let two of my little girls be "helpers" and my kids loved them! Drew and Will managed different phases of sales and the roof install. I always felt respected and treated as the main priority. When we had a few small hiccups, each time Strawberry was there to accommodate my needs as a customer. When the system was started up it was a cloud day. I was shocked to see even w/o sun, the system was generating half of our regular consumption! When the sun shines it produces 3-5x what we need, extra goes to a battery (when I can afford it I'll get a second one) and the remainder goes back to the electric company for a small credit. I can't be happier. SolarEdge has great customer support and a monitoring app. Kermit the Frog once said, "It's not easy being green!"? Sorry, Kermit...it is really easy! Hat's off to the whole crew at Strawberry Solar for helping me to get there!

Strawberry Solar was an easy company to work with. Their communication was much better than most contractors, and were very comfortable using digital systems to get things done. As the whole project started and finished during the winter there were numerous delays due to weather and subcontractors, but they were proactive through texts/email to ensure I knew what was going on. Bonus: they were the lowest bidder!

My parents put solar on our house and Strawberry Solar were the ones to make it happen. From the initial sales consultations, Strawberry's team was attentive, knowledgeable and efficient in getting our system installed. I HIGHLY recommend this company as they come with incredible customer service.