Solcius Solar (Out of Business)

Terrible Customer Service

We signed a contract in April. They sent three people over to inspect our attack in June, each time never saying anything to us before leaving. Finally called and said we needed beam retrofit - fine. We got another loan to pay for the total including the retrofit and the panels/install. Didn't hear from them again for FOUR MONTHS. We finally called them. Said their contractor was "sick." (Our thought... so, hire someone else??) Our loan expired. Had to apply for 2 new loans. We called again a month later after hearing nothing from them. They didn't answer or return calls. Finally, one week before the second loans would expire, they called to schedule everything. I had to stay home to accommodate their people coming on a Thursday. The work for everything - attic retro, panel install, etc - took a total of 12 hours of work. It took them three days. Then they called because someone in their department put in a new request to have us get ANOTHER loan - days after we already approved, with the loan company, the use of the funds to pay for the services. And we didn't get the promised patio furniture that was supposed to be set up when everything was installed - but then again, a summertime install was being completed EIGHT MONTHS later, in the winter, so really, not like we could use it anyway. Really, really disappointing. DO NOT HIRE THESE PEOPLE if you live in Western New York.

The Jury is still out

I read lots of reviews about this company some good and some not so good. I’m hoping and praying I made the correct decision in choosing Solcius for my solar installation. I said the jury is still out because my system was just completed and isn’t running yet. My project was rather large so it took two crews to finish and they were good but rather loud playing music and what not. Also it’s has not rained yet so I can see if they damaged my roof or not.

Karlem

Very professional totally focused on customer service

Excellent

Sales representative was very knowledgeable and helpful. Installers very professional and made sure I understood and that I was satisfied with every step of the installation

Great solar installer

Great solar company

A Good Company

Solcius has been a fine company to work with. Professional and courteous.

Solcius

Solcius Solar is a great company just had it installed. Had no problems very neat and clean. Would recommend to all.

Good customer servicce

The entire process was easy

Solcius

Great company to work with

Great Decision

No Muss...No Fuss...they do everything for you.

Easy as pie.

Good decision

Menifee

Great fast service and installation. Handled all permits, questions and issues in a timely and professional matter. Will highly recommend

Solar system

Very good company and service. Very attentive and explain everything you need

My Review Of Solcius

My entire experiance with this company is hoorible. I don't usually write reviews, but I felt this one was completely deserved. From the time of the sale in Jan. 2018 until now, they have been completely incompetant, unrelieable and untruthful. I was told at the time of sale my system would be installed and running in Mar 2018, April at the latest. Three different contracts were written for my sale and no explaination was given why. Each contract had different numbers as far as sizing, power % and rebate from NV energy. They finally installed the system and before they were off the roof, I received a call from the finance company telling me my first payment would be due 30 days from that day. After that, I heard nothing. I had multiple questions about warrenties and the installation process. My sales guy wouldn't return my calls and emails and customer service was a joke. Boxes weren't installed outside my home that needed to be in for the system to work and be inspected. Nothing was being done and no explaination was given to me throughout the summer. Fianlly in late Jul, early Aug, they installed the correct boxes that NV Energy required for inspection. I called in late Sep to inquire what was happening and while I was talking with them, they realized they had forgotten to submit my system for inspection. 1 1/2 months that noone realized this hadn't been done. Because I was upset (to say the least), they said they would make it up to me by paying me for the power my system would have produced starting May 20th until it was turned on (Oct 19th!!). A week after I had the system turned on, I received a call telling me my compensation check was on the way. When I received it, it was for $355.00. I emailed customer service to ask why it was so little and wanted to see the math because my system would produce alot my than $355.00 in 5 month summer hours of Las Vegas. I got a call from customer service shortly after telling me they changed their minds and were only giving me the interest payments on the loan which was $71.00 per month. They never bothered to Email or call to inform me of this change, which I think is completely unacceptable. I believe I would have produced much more in power, not had an electric bill with the power company and I had to make payments on the loan for a system that didn't work. I've had multiple homes and have had alot of companies do work to them. Never have I experianced this kind of incompetance. DO NOT hire Solcius for your system. There is alot more I could write, but I have no more patients for them and will be turning this over to the BBB and I'm looking into a lawsuit. My roof also started to leak after install and the person they sent out to look at it never went in the attic or on the roof, but stood on my pool deck and said it could not be from them. Received a bill the very next day for $125.00 for a roof inspection. I hope this reveiw will prevent anyone else from having to go through what we've been through. They like to sign your Docs on their computers for you when they are trying to sell you a system also. Contract lacks warrenties for the panels and inverter, that's if they can figure out what kind of panels you have installed.

Solcius Solar

Very helpful and more than nothing patient with all all our questions.

Solid Solar Panels

The prices were reasonable. Sales people, installers, and schedulers were nice and easy to work with. Permitting and installation happened quickly.

Miguel Linares

Everybody that contacted me was very professional and kept up with us throughout the entire process. My individual Solcius rep was always very attentive and reachable whenever I needed something. Would definitely recommend to others and work with them again in future homes when I have that chance.

Solar Panel Installation

Did a lot of research on panels before choosing Solcius. Great price and the customer service engagement through-out the installation process was exceptional.

Positive so far

We’ve had a great experience so far. Solcius has upheld their end of the deal and stuck to timelines. Our panels have been installed and we go active in about two weeks. Hoping that the positive experience and good customer service continues.

new solar customer.

This is the first solar company I purchased and looks like it will be a good thing.

Great overall

After researching my sister recommended Solcius to me. I set up the appointment and was quoted a great price. I bought the panels and they were installed quickly

Great price

Been shopping for solar a few years now. Best price for the amount of electricity I use with Edison.

Professional, courteous, and efficient installation

I have seen many reviews and it appears a person's experience largely depends upon which crew comes out. I couldn't be happier! Ruben and his crew were very respectful and very efficient. They came back out to make sure the painted conduit matched the color of the house. I couldn't be happier that I chose Solcius and My Smart House to install my solar panels.

Great service

Professional, friendly, completed job on time

Going solar

I was very impressed with everyone I encountered to help us go solar!