Solcius Solar (Out of Business)

Solar panels

I have 14 panels and they only saved me $ 13.00 so I have a bill that's $159.00 subtract $ 13.00 so I'm paying $158 a month for what there not doing a dam thing for me so I want something done about this fix it or take them off my roof

Can't get anyone to return calls

We had a system put in in 2022 and it failed in July of 2023. They tell me I need an optimizer (which they had in stock) but I can't not get another to come and install it or give me a date they will. Meanwhile I am having to rely on total electric while the money I spent goes to waste! It seems that once they get your money, they don't want to deal with you. I have been calling or e-mailing them since the middle of November and have yet to hear from anyone. I would definitely NOT refer them to anyone!

Bate and switch

I have been holding off on this review as I have had my system for over two years and must say have had good productivity. My complaints are the misleading statements that the sales and service personnel use. First I am seventy years old and confined to a wheelchair. When I was approached by the sales person she seemed knowledgeable and confident. My eyes aren't what they used to be and she lead me through the paperwork. It seemed above board until this last fall. I received a demand for payment of over ten thousand dollars as a balloon payment. I called Mosaic and inquired about this charge. They sent me a copy of the contract that I had signed and sure enough there was a little paragraph in the small print that set this payment out. When I was going through the paperwork with the sales person I kept asking about finance charges and interest etc. She assured me that the monthly payment would never increase and as long as I made the payments on time the price would never be more than the twenty five thousand or so. When I contacted Mosaic after payment on time of every monthly obligation for two years, I now owed thirty three thousand dollars. So in two years time after payments I owed eight thousand more than I started with. I stared called Solcius and after getting no intelligible response, started considering having the system removed. I was told that it was doable but I still would have the financial obligations. I then dug into my life savings and paid Mosaic off. I called Solcius back and told them that it was paid off and how long before I would see some profit from the system. They said that they kept the profit. I inquired about changing companies and I was informed that they could disconnect the system but it couldn't be just left because of permits and their policies. I asked about a battery backup system. I was quoted another twenty thousand dollars. Now when it was under financing I asked about battery backup and was told that it wasn't available. Since I purchased the system the company has changed hands and the tech and product support has been moved off shore and communications is next to impossible unless you speak some form of one of the Spanish dialects. If I knew then what I do now I would not have done business with this company. I would recommend that you research other options thoroughly before choosing this company. They are very good at passing the buck and not delivering unless you hold their feet to the fire and even then they will gouge you and lie to you.

Poor customer communication & secheduling

This is in regard to our experience to date working with Solcius from here in Minnesota. We purchased a home with the solar solution in place. Because of a hailstorm impacting our home in May the roof needed to be replaced. This of course meant that the solar panels had to come down for the work to be completed. This is where the poor experience began! This is not a Customer Service issue. Customer Service was available...after 20 or 30 minutes on hold...but they are ineffective in solving scheduling issues. If you take someone's money the least you could do is put them on a calendar (whether it be 2 weeks or 2 months out) so they know that the work will be completed at some point. The uninstall of the panels took over weeks to schedule. We were finally able to get hold of a customer rep who actually called the DM here in Minnesota and got us scheduled. Why do you have call backs and voicemails as an option when you NEVER respond to them!! We left 4 voicemails and 3 callbacks with no response! Coming from 30 years as a customer service manager this is a poor business practice. So, we finally got the panels removed and the roof replaced after 3 months. We are now in the same boat trying to get hold of anyone to get our panels put back on the roof so we can benefit from what little sun is left here in Minnesota before Winter arrives. Keep in mind that we have already PAID for this service! We intend to expand our solar system in 2023 but Solcuis will NOT be a vendor we consider. The only reason we gave you 2 stars is because the uninstall crew was awesome.

Terrible customer service, very little communication

It took months of emails and calls to actually get in contact with a human. My concern was over the tax rebate they advertised to me. There was no real direction given when it comes to this, and given that I'm not very knowledgeable when it comes to taxes, it was disappointing that I went through all that trouble just for them to tell me I have to take care of the rebate myself. What does that even mean? Looking through the city, county, and state websites, it doesn't even look like there is a solar rebate. If that information is correct, Solcius lied to us saying we could get nearly $10k in rebates and automatically apply it to our loan, or use it personally. Doesn't look like that's an option. The panels seem to work fine, but it's not really worth it if I have to deal with such a horrible company.

Very difficult to get service support

It is very difficult to reach service support of Solcius. 1. You are stuck with a hard-to-connect phone number. The only way to reach Solcius' service support is through the phone. It takes a long time to connect to a support staff if you persevere enough. Leaving a call back number does not mean much -- I did not get any call back. 2. Support staff is not much of help. Even if you get lucky in connecting to a support staff. He/she can not provide much help. According to my experience, Solcius does not have a support system: they do not have a customer or site ID, there is no case number. At the end of your finally connected phone call, all you get is a promise that someone will contact you. No confirmation email acknowledging your inquiry or request. In my case, my solar system got disconnected from the network on June 30, 2022. It is still disconnected as of today. I am writing this review while waiting on the phone. It has been 30 minutes. The automatic voice player keeps saying "Due to high call volume, your wait time may be more than 5 minutes."

TERRIBLE CUSTOMER SERVICE AND PROBLEM NOT SOLVED

Good Afternoon, I have called your 1-800 number no less than 10 times and they are of no help so please do not respond for me to just call that number. I am hoping that perhaps someone in your department might get me to someone who can help me with my issue. When I call the 1-800-960-4150 the agents I have spoken to are rude and of very little help. Last year from early August to late March of this year my solar was not working. I was a new home owner and it was my first time dealing with solar as well. When I started paying more attention to my energy statements I receive every month I saw that my bill every month was around $175 - $200 a month and this is when I contacted both Solar edge and then Solcius. It was determined that my solar was inoperable from early August 2021 to April 2022 and that the inverter box needed to be replaced. It was replaced in late March or early April. At the time the technician came out he showed me how to read the meter and also when I should call Solcius to let them know it wasn't working properly. It sounds silly but he showed me how if the arrows on the meter were pointing to my house then it was working properly but if the arrows were pointing away from my house then it was not. After the installation I watched this like a hawk because I had to pay $2000 for the better part of the last year it wasn't working and I have watched the arrows on the meter. For the April - June energy bills my cost was about $10 - $25 and the arrows on the meter were pointing towards my house as discussed with the technician who installed the new inverter. In June my system required a re-boot because the arrows once again were going in the opposite direction. After the re-boot the arrows were pointing towards my home again. Then in July it happens again, I call the 1-800 number and as I stated the agents were not only rude they would not do another re-boot and would not allow me to speak to a manager and state that my soloar is working fine. I don't know what their definition of fine is but going from $25 to $216 for a house that supposedly has solar working "just fine" but that does not seem fine to me. I get my July bill and it has gone up once again to $216, I observe the arrows on the meters, see there are going in the other direction and I promptly called Solcius. One agent's suggestion was for me to get more panels installed. I live i a small home and find it interesting that you can look back to a Summer month in 2020 when the panels were clearly "just fine" and my energy bill was about $11 - $15 monthly in the hottest months in California but my energy bill jumping to $216 again is considered "just fine". I am not wanting to pay another $2,000 energy bill next year because something was wrong with my solar. Not sure what the purpose of solar is if it isn't going to work. Clearly the system needs to be tended to, I am not a solar professional but I can read an energy bill statement and I do see that something is not working properly. I have no interest in forking over another $2,000 to SCE because someone on your 1-800 number stated, my panels were "just fine". Thank you for your time. Best regards, Patricia T

Poor Warranty experience

The original presentation and installation went well. The system has saved us a good amount on our electric bills. My biggest complaint is with their Warranty department. Using the "800" number to report the problem is a joke. Using email will get you a response within 24 hours. The response is that they first want you to verify the system is on. The system (inverter) has failed and needs repair or replace! Once I verify all switches are ON and still no production since LEDs on inverter are NOT lit, I receive an email that says the service tech will contact us soon. It has been almost two weeks and no one has contacted us. Also when we call their center we receive an agent named Kristen who was RUDE! And unsympathetic to our problem and no supervisor available to speak to? Still waiting for warranty repair!!!

do not honor warranty. Brush off request.

I thought this company was legit but when my system was turned on live and it was underproducing they are leaving to hung. Their original suggestion was to get 13 panels, I asked for 2 more to make sure I produced enough. after 4 months of monitoring the data showed that it is not producing what they estimate. when I called the company their answer was that it is an estimate and not a guarantee. You would assume that a 30% underproduce would require some attention but they don't care and just on keeping repeating that it is an estimate. They would not honor the warranty. If you want a tech to come and check the system they want you to pay $150. I spent like $23,000 on the project and their solution is to buy more panels. I have taken screenshots, sent pictures, but is not enough for them. I asked for a phone call from the warranty department but nothing. Please spend your money wisely and search for another company that would honor their word. P.S. I'm looking for legal advice so if you know of anyone please email let me know.

I wouldnt do it again

My rep was great the install went good and after the install my rep dissapeared and my solar isnt even turned on or doing anything 2 months later.. waste of money

Disappointing

Their sales rep was courteous, seemed fairly knowledgeable, and the panels they use are of high quality.

Wouldn’t recommend

The beginning was great...salesman was attentive and helpful and installation went well. But we were lead to believe that this would be amazing and would save us tons of money!! That is a total lie! We still pay almost exactly the same amount on our electric bill as we did before and now we have an added bill of paying for the panels! I was so excited about this in the beginning but it’s been a total mistake. And the very friendly and attentive salesman disappeared and stopped replying to any of my communications after the panels were installed!

Not very happy

The install was ok except for the fact the way the installers installed the power to the fuse box doesn't allow me access to it and they were suposably going to fix it a week later but still haven't and don't know when they will so now I have a system I can't use until they do because it won't pass Inspection because they preyed the door open and now it won't shut I would recommend choosing another company because now that they have the panels on my roof they don't seam to care to come fix their mistake on the original install

Do your research

I'm working with Solcius through My Smart House. My experience with MSH has been nothing but terrible, but Solcius has been meh. The installation was very fast and the workers were nice. Can't speak for how the panels operate as it's too early in the process, but Solcius did mistakingly send our permit to the wrong city which set us back another 2 weeks on top of the several months we've already been behind from other issues with MSH. The entire solar panel experience has been pretty much terrible so far, and I've lost track of which company is making what mistakes because they both work together, so in my opinion that means they both need some improvements. NYS solar incentives are a no-brainer. Definitely get solar panels, but do your research on which company you go through first.

rotten customer service

Never saw or heard from salesman after the sale to follow up on the promises he made or even to see if I had any referrals. He also didn't tell me that the fed tax rebate wont cover self employment tax, that really screwed me at tax time not knowing that! The installers showed up when they said they would but had to come back two more times to get it right. The company couldn't even get my info right to claim a rebate offered by utility co. So far I think the system is ok but I can't recommend the company.