Solcius Solar (Out of Business)

Best Solar Company in Vegas

It was great working with this company. Very professional and they offer a great product at a great price.

Thought they were professional

They had the best deal.

Easy choice

Had toyed with the idea of solar for a while both DIY and contracted, finally took the plunge. This is not a leased system which is great. The salesman walked me though every step and explained everything and timing expectations. It took a while for the permitting process to go through which was what I was told would be the longest wait. The only hick-up was the panels submitted in the permit was not the same model as what was to be installed, our inspector was awesome, allowed the installation to continue as long as the system wasn't connected until the engineer could verify that the different panels worked with the inverter. During installation, the inspector told me he was highly impressed with what he saw. The installation crew was very professional at all times. To this point, I am very happy.

No customer service

Everything started off good till it came for them to install a new meter on my house. Tech showed up late for first appointment which is just a walk through with SMUD so had to reschedule. Showed up on time for 2nd appointment on time. Worked out all the details with SMUD told me they had to put in a new underground power line so he would come back out when that was complete. I waited 2 weeks for SMUD to mark up all utility lines. At this point I reached out to Solcius multiple times to find out what is taking so long. They told me nothing can be done till markings were complete which I understand it just should not take that long. Markings get done and nobody shows up to put new line in. Call Solcius they tell me appointment is Monday at 8 AM. I take the morning off Monday from work nobody shows up. Call Solcius they tell appointment was rescheduled for next day. Nobody bothered to call me and tell me this. So now I have to take the next morning off SMUD shows up at 8 AM to shut power off Solcius tech still is not here. Call Solcius they tell me he is stuck in traffic. Solcius tech shows up at 9:30 AM tells me he is here to install Meter panel. This is the same tech who told me they were replacing underground power line now he is telling me they are not doing that. So I ask him why did I have to wait 2 weeks to get utility lines painted? He says I do not know. I go to work and tell him please call me if you need anything he says okay I have your number I will call if something comes up. I come home at 1:30 and he is gone the meter is still the same old one and my house has no power. He left a door hanger saying if I do not have power by 2 PM to call someone else. I call Solcius immediately and they send some other tech out which was great. He contacted SMUD and told me install was not done because wrong meter panel was ordered for my house. So now I have to wait till the correct meter comes in. This process has been a disaster this company has no customer service skills and do not understand how to treat their customers

My honesty opinion!

I think they are good to get your business but need a little work on help you thru out their process it does take a while which never told me they would but overall they are good.

they are proffesional, answered our questions

they are not pushy

Running solar had been easy

From consult to design and operation everything had been easy and fair. The installation had been producing clean energy for two months now and is hitting goal even in winter

Horrible

The sales rep Trey from Irmo SC seemed legit and everything he said made sense, until everything was signed and he would no longer return my calls. I was told the panels would cover 100% of my electric bill and I would only have to pay 5 to 10 dollars a month to stay connected to the grid. The contract showed that the panels would only cover 82%. The installation took longer than promised so I was making payments on the system before it was producing. Solcius rep said they would reimburse me for the two months I paid before the system was producing which never happened. Was told I would receive X amount back from state refund and X amount from federal and it wasn't even half of the amount quoted. Solcius should be ashamed of themselves for the way they are doing people. I don't like being taken advantage of. Hopefully others will read this review and others like it before being conned by these liars!!!

Solar Panels

Great service so far and have been proactive in keeping updated on process throughout duration on install.

Sales people tell lies

I purchased the solar panels because of the salesman con job. He told me My monthly bill would be $10 because I would only be paying for the Electric company's electric unit each month and I would get $11,000 dollars back on taxes for the rebate. First, my electric bill has not changed not one bit since the solar panels have been up and running since October 2018 and South Carolina gives a $5500 rebate which equaled out to me getting a little over $2000 dollars total from my taxes. I encourage everyone to do their due diligence and research all information out there before purchasing solar panels.

Overall happy customer

We were introduced to Solcius through the My Smart Home Program. There are a lot of things to take into consideration when going solar, but Solcius made understanding and obtaining solar quite simple. If one stays on top of both the referring program and the solar installer, you can ensure your needs are addressed. I would recommend Solcius to those looking to go solar for a competent company that handles most of the installation on the customer's behalf.

very Customer Friendly process

Very Customer friendly communication all the way through the process. Ready to switch to solar officially after going home from vacation. The only confusion is so many different representative on the phone contacted evry single time.

Panel install

The installation of our solar panels and system was completed in a timely manner. The team was very professional! I will recommend to my friends and family!

Awesome job

From the salesman (Robert at Thunder Solar) to the installers and inspector, everything went as promised. We couldn't be happier and have recommended several people to them.

Solcius

Great Service!! Always keep you in touch!!

Great work!

Loving my new solar panels, and loving the fact that I had to do almost zero work to get this whole process moving along!

Terrible company

Installation took 2 months longer than scheduled. Roof started leaking after installation. Solcius won't help fix roof where shingles were TORN during installation. Now I have wet insulation in my attic, and the ceiling is bowing, cracking, and growing mold.

Awesome Installation

Very professional and knowledgeable. 10/10. Would recommend!

Crap of a solar company

Your customer service is extremely poor! We waited and waited patiently for months, all we got was a run around, excuse after excuse as to why our roof didn't get done and solar panels. They deserve NO STARS!

Happy

Quick and efficient

Great Service

Very friendly staff

Terrible experience

I don't think they really want my review, even though they have asked me more than once to post it. One star is really too high. This has been one of the worst experiences of my life. I started this before the Rocky Mountain Power cut off grandfathering the watt-for-watt generation policy. I told them that if they didn't get my application in on time, it was a deal breaker. They didn't get it in, in spite of MANY calls in the week leading up to the cut off. They assured me that it was in and everything was settled. That was in 2017, October and November. After months and months of negotiating and frustration, they FINALLY finished the installation and got the meter set YESTERDAY, Jan 9, 2019. They still haven't finished their part of our agreement, which is to provide LED lighting throughout our entire house. They promise and don't come through. Time and time again I have called, they promise to call back and weeks go by before I hear from anyone. They would set appointments to come and then never show, or even call to let me know they weren't going to show up! They finally got the install done, (but we had no meter and it wasn't connected) and, suddenly they are harassing me almost constantly telling me that it is URGENT that I hurry and call the finance company and tell them that everything is done so they can get their money. It hasn't been urgent to them for 14 months!!! Frankly, they were asking me to commit fraud Because they were not done and I still had no solar power! I put my money out and for over 14 months, have nothing to show for it. I signed a contract originally, then 3 months later they had me sign another contract for a lower price. I figured they were trying to make up for missing the deadline. Now, I've lost the whole year's worth of solar savings, gone for 14 plus months with no interest on my 10,000, and I'm to get money off for their missing the deadline, in addition to their not providing the LED lights they promised. Now, when they're done, they want to go back to the original price of 10,000 more, and ignore the second contract they had me sign. How are they still in business???

Solar

They we're very professional and supportive. They helped us step by step. The installers we're curtious and efficient.

Review

Great service

Great service and great product

Solcius is a great company to work with. Everyone is very helpful and professional, there is always someone available to answer questions and provide updates. We are very happy with the product and the service, from sales through install.