Solar Centex

We do not recommend Solar CenTex. This is our experience with Solar CenTex. We first came across Solar CenTex at a home and garden show in Bell County. We signed a contract with them in 2018 to have ground mount solar panel array installed behind our home. This project went well, and our system was inspected and commissioned in October. It was not fully operational per the contract until 14 November 2018 because there was a portion of the project that failed to function as specified in the contract. After a month of back and forth, a relatively minor issue was resolved. That system worked well for us after the initial problems were resolved but, we later sold that house, moved and wanted to do solar at our new home. This time, we wanted a grid tied, battery backup so we reached out to sales at Solar CenTex. Sales and the installation crew have saved this from being a 1-star review. The paperwork, contracts and first check for $7k were complete by early July, 2021. The install crew started designing our ground mount carport solar panel array with SolarEdge inverters and LG batteries. All the contracts and electric co-op forms were signed by mid July, 2021 and the install work began in late August/early September of 2021. By the end of September, we believed our system was fully operational and all the necessary paperwork had been handed off to the appropriate agencies. Checks for more than $70k had been cashed by Solar CenTex, the project was complete, per the contract. Not actually the case. We did not find out until 28 April 2022 (contacted by our electric co-op because our meter read very low usage) that we did not have the correct meter installed, the electric co-op did not have a record of our solar and they had not inspected the grid tied install. I spoke with Solar CenTex and they did not share with me why the process was left incomplete. I sent the signed short forms to our electric co-op via e-mail and got on their schedule for an inspection. Our solar install was properly documented and commissioned through the electric co-op on 28 May 2022. Another issue has been with the SolarEdge monitoring app. We were having regular conversations with Solar CenTex about the lack of access to change the battery charging/discharge levels through the SolarEdge app software. We were not able to adjust charging/discharge levels and had to call Solar CenTex prior to weather events and rely on them to adjust the discharge capacity of our batteries. We were disappointed to have installed a system that could only be controlled by the installer. At the time (June 2022) Solar CenTex suggested we had a communication intermittency issue. I asked if that was an issue with cell service and Solar CenTex (owner) replied, “yes the cell service from the inverter.” I contacted SolarEdge directly that evening and the app issue was resolved on 4 June 2022. Solar CenTex (warranty rep) suggested I contact SolarEdge directly and I later let Solar CenTex know when the manufacturer was able to resolve our problem. The install was physically complete in September 2021. We did not have control of this system and its charging capabilities until 4 June of 2022 and on 28 May 2022, we were inspected and properly metered/sanctioned to operate, as a grid tied system, by the electric co-op. Solar CenTex was notified, and no explanation was offered regarding either issue. Where we are now: In December (8 December2022) we noticed half of our system was not producing power or charging the batteries. After working with Solar CenTex, it was determined that the comm card failed. On 20 December Solar CenTex (install crew) came out and installed a comm card Solar CenTex thought might work but turned out to be incompatible with our inverter. Solar CenTex was trying to help get us up and running at full capacity before a cold snap over the Christmas week. Presently (27 January 2023) our system is still working at half of its purchased capability. Before Christmas, we were led to believe the part was on order but hadn’t been shipped from the manufacturer. We have been informed we have an “RMA number” and the part has been approved but no part is available. We have asked to be kept informed regarding when our $70K grid tied, solar equipment will be fully functional. In conclusion of my review of Solar CenTex we have seen a downward trend in their customer service since we first interacted with them in 2018. After the physical install is complete, their attitude toward customers is poor. We hope this is an isolated performance issue on this install and that others have not experienced this many failures in their relationship with Solar CenTex.

In December of 2016, my wife and I purchased a solar installation from a local, San Angelo, solar company. The installation went as discussed and we were happy because things went as planned. Soon after that installation the once local company, left San Angelo and we were assured that if there was ever a problem with our installation to, “call them for service”. Our system functioned effectively until 5.18.22(date obtained from our electric provider), we became aware of the issue with the June 2022 bill. The electric company came to the house to make sure there was not a problem they needed to fix, and it was determined that it was a solar system problem. The installer was immediately notified and was provided with the information he requested so that a diagnosis could be determined. From that initial contact with the owner of the solar company on approximately 6.15.22 until 8.6.22 we were without any specific information regarding a service call. Time and time again were we told that us being in San Angelo was going to be a problem for service. Finally, on 8.6.22 his office manager told us a service person would be here on 8.8.22. The technician did come and told us he could not download the necessary information in order to diagnose the problem and would need to return with the necessary equipment to do so, but could not tell us when that would be, “it would have to be scheduled by the office manager and the owner”. Over the next several weeks, from 8.9.22 thru 8.26.22, there were no positive efforts made to reschedule a service call. Phone calls, texts and e-mails went unanswered, I believe the phrase is, “no response, just crickets”. We were being completely ignored by the original installation whose contract states, “If there is an issue, we will come fix it”. Finally, we found Native Solar, who provided us with specific dates, updates, price guidelines, answered e mails, returned phone calls with relevant information and never once left us feeling ignored or told us you are out of luck because you live in San Angelo. San Angelo is a town where you can drive around and see who has solar and from there it is an easy phone call and contact to ask who your installer was and how is their service. I will be spreading the word about the quality of the service work done by Native Solar. They understand customer service and demonstrated that to us. As for the original installer, “all hat and no cattle”, and I will be spreading that word as well.

Sabrina was professional and very helpful. Install is complete and panels look great! I highly recommend Solar Centex!!

Solar Centex has been excellent to work with. Great sales and service and help with everything we have needed! CAll them today!

The Solar Centex team is without a doubt the best in Texas. They are totally professional, caring, and knowledgeable!

Sabrina was our consultant and she did an amazing job. She is very knowledgeable about her product and answered all our questions. She made herself available if we needed more information. Our 33 panels were installed promptly and we are more than pleased. Our electric bill has been less than $15.00 a month since the program went on line.....even running the pool system. Solar CenTex.....we thank you!

Solar Centex installed our system at the end of January 2019 and after the system was up and running our electric bill began dropping. In April we paid $6.20 for our electric bill and haven't had an electric bill since then. Sabrina came out and answered all my questions about solar systems and about the installation process. Thanks to everyone at Solar Centex for the excellent system that you designed and installed. If you're serious about going solar call Solar Centex you won't be disappointed.

When we started looking for a solar installation company, we knew that we wanted a local dealer because we had heard about companies that didn't have a real office in Texas just salesmen. We immediately ran into some of them and found that they work for east or west coast companies and use contract employees to install the panels. After a lot a internet searching we found Solar Centex and Sabrina Arnold. This company is located in Harker Heights and has its own workforce for installation. Everything when as planned. Sabrina ensured that we got the information we needed on tax credits and explained the entire installation process. We now have 25 solar panels and the best part is that it supplies 35 to 38 percent of our electric power for the house.

When we decided to get a solar energy system, this company stood out for us as 1) it is local, 2) the majority of reviews hold Solar Centex in high regard, 3) it has NABCEP Board Certifications for PV Technical Sales AND for PV Installation Professional, 4) it has its own certified master electrician, and 5) some of its own people use the same components/systems that are put into customers' projects. While installation did take longer than expected due to Covid-related supply delays, we are very happy with how the final product looks and, more importantly, how well it is working. And having the option to add a pergola has been a great bonus for us. Sabrina and Chris have been wonderful with communicating with us about anything and everything pertaining to our project. All of our questions were answered promptly, any changes we or they needed were addressed and resolved to our satisfaction, and additional in-depth information regarding each component of our system was provided, as well. The guys who did the actual installation worked as efficiently as the weather permitted. We can't thank them enough for working so hard during a Texas summer. And they, too, were great about answering any questions we had or passing us along to someone who could answer better. Overall, we would definitely recommend this company to anyone who is considering adding a solar energy system.

I initially chose Solar Centex because of their excellent reviews, and have been so happy I did. They took care of everything in the application process, including my HOA requirements. The finished installation looks fabulous, better than any other in my neighborhood. My first electric bill of $0 in the heat of July cemented my opinion - 5 stars all the way.

I recently Had a system installed by the crew at Solar Centex and I honestly couldn't be happier! I had some initial reservations like I'm sure alot of people do when it comes to going solar it's a huge investment. but the crew at Solar Centex not only met my expectations but exceeded them !!. from my initial email with sabrina who was there with me every step of the process..she answered any questions I had .. to trinidad who lead the crew who performed the installation of my system they showed up 30 minutes early!! I appreciated the punctuatality. all the way up to Scott the owner who came by to check in to make sure everything was running smoothly.. even after everything was completed sabrina stopped by to do a walk through and made sure that I understood exactly how the system worked and to answer any follow up questions I may have had . I couldn't have asked for a better experience I highly recommend Solar Centex to anyone who is interested in going solar . I'd like to Thank everyone from Solar Centex on a great experience from start to finish!!

We were kind of guinea pigs for one of the 16.7kW popular LG batteries that Solar CenTex is starting to carry and install. There were some things that they had to work out to make sure that the system was working the way that it was supposed to, but I told Scot that I'd rather the system take longer to put in and it be put in RIGHT than it to be put in fast and not well. While it did take longer than initially anticipated, they were still well within their contracted time for the install... AND I still recommend them to others even with some of the hiccups. What I appreciated the most apart from the quality equipment and supplies installed with care was how well their team works together to help their customers. Scot, Sabrina, Chris and the rest of the team were very patient with my concerns and questions throughout the whole process. This is huge because sometimes I have a lot of questions! Also, they don't just do the installation then forget about you after it's done. They are prepared to offer kind and thorough customer support on their work and the equipment they installed. While this was expensive for me, I feel good about this purchase. Especially because of what happened recently with the ERCOT debacle. I FULLY anticipate that they are going to drop the ball this summer again... I just hope people don't suffer again because of it. Thank you, Solar CenTex team for this peace of mind!

Sabrina, Chris, Scott and the staff were all help full, friendly, understanding, fast and all around amazing. Thank you guys !!!!

We initially contacted Solar Centex because our grid electric provider had purchased its own system from the company. Their sales representative, Sabrina Arnold, came out within 2 days to view our property and discuss our present electric usage and circumstances. To provide the correct size array (16' x 54'), we were forced to elect a ground-mounted system. On the day appointed for the installation, the work crew arrived EARLY. The component parts arrived shortly thereafter and the complete installation was done in less than 2 days. The crew foreman kept me informed throughout the entire process. I highly recommend this company for anyone living in the Central Texas area.

We love the crew at Solar Centex! They have been enthusiastic, friendly, courteous, and professional through the entire process!! They have answered all our questions, adjusted to the last minute changes we threw at them without issue! Would recommend them to anyone!

In early fall we had SOLAR CENTEX come out. Sabrina Arnold was amazing. She explained things in a way that my husband & I could understand. She also showed us how to track our energy usage on apps on our phone. so easy & cool. We had the installers out in October. the gentlemen were so polite & professional. really impressed by their workmanship. But here's the best part-- we love watching day by day the energy going back into the grid! Seriously doesn't get better than this. No electric bill at all! our bill shows a $35.00 credit! i really hope you give Solar Centex a call. It might be the best decision you ever do. Sincerely, Marquetta Quinn

What a simple and awesome experience from start to finish. From the first time they came to the house to talk about their product, the information provided was great and exactly what we were looking for to make our decision, no pressure and never once had a negative comment about the competition. Installation was smooth, the crew was always on time and checked in with us when they were done for the day and left our yard clean, like they were never there. We look forward to the savings and benefits in the future. Would recommend Solar CenTex to anyone looking to put solar on their home. Thanks Solar CenTex

I selected Solar Centex because they really wanted to explain in detail what the solar system was all about without pushing a sell to the customer. The representative was very helpful and easy to talk to. The process to obtain a quote and cost was simple and easy to understand. The experience in buying solar panels with Solar Centex was outstanding and easy. I truly recommend Solar Centex.

Had a great experience. Sabrina was easy to work with no pressure sale. Got us set up with a tracker to power two houses on the same property. Very happy to work with a local business who is available all the time. Never had a problem getting in contact with Sabrina or the office. All questions and concerns were addressed up front. We have been excited to make the move to solar and solar centex really came through with a professional and thorough job. Had one service call after they finished between Kris in the office and Sabrina it was repaired that day.Definitely worth calling and getting an estimate. Thanks again for a great job.

Solar Centex made the process of getting solar panels quick and easy. From start to finish it was less than 30 days. Sabrina was very knowledgeable and friendly when it came to informing me about the panels and the steps in the process. The crew was prompt and efficient, they installed the panels in 2 mornings and even vacuumed the mess left from climbing in and out of the attic. Sabrina was available with a text after install and was able to walk me through how to monitor the system, resetting if necessary and maintenance. Very good experience I would recommend anyone looking for solar to go with Solar Centex.

Sabrina and the team at Solar Centex were awesome! We have wanted solar for a while but don't really like the guys who knock on your door. We saw sign in a neighbors yard and asked him about it and he couldn't say enough good things about Solar Centex. We also can't say enough good things. They helped us through HOA approvals, city permits and installation. The installers were great. It took them 2 days to get it installed and running. We are generating more electricity than I thought was possible from our roof panels. Thank you!

Solar CenTex made the whole process from start to finish seamless. There was a quick response from the sales representative, a very professional installation team, and follow up after completion. The owner even stopped by to check out the workmanship.

I called Solar Cen Tex after speaking with another company in the Austin area. My husband and I were curious about solar panels and the benefits it could provide us long term. The gentleman in Austin was a pushy salesman and i just had a bad feeling about that company. I turned to Google searching for the best solar panel companies in Central Texas and Solar Cen Tex was ranked pretty high. After speaking with Sabrina and getting all of my questions answered, I felt Solar Cen Tex was the best choice for us. The installation was easy and professional. Sabrina Arnold has been amazing with the awesome customer service! I am thankful we chose a local company to install our solar panels!

Solar Centex is a great local company with tremendous knowledge and understanding of the customers needs. We interviewed and obtained quotes from 3 local companies and Solar Centex was, hands down, the best option. Other companies had to write up multiple quotes because sales professionals had little understanding of building codes and solar design. With Solar Centex, the sales team did a great job explaining the process, costs and even answered questions about the science behind the technology. Our roof was measured and inspected on the first visit and the final product was exactly what was promised. Unlike their competitors, they knew details about working with the HOA, possible service plans from electric providers and even coached us on the best software to use when monitoring our system. Installation was quick and efficient and completed in a day and a half. The panels are sleek, attractive and placed in a way that does not take away from the curb appeal of our home. I highly recommend this company and the professionals that help make it a local favorite.

My experience with Solar CenTex and their sales director, Sabrina Arnold, has been nothing short of amazing. Keep in mind that I am writing this review 1.5 years after our installation. I originally contacted multiple companies regarding solar panel installation in the fall of 2018. Most conversations I had were with pushy representatives. It seemed like these individuals would say anything they needed to get the sale. My meetings and conversation with Sabrina seemed informal, but very informative. She was able to answer all my questions as well as prepare a detailed binder/folder with our current electricity costs based on an annual statement from our electricity provider and the benefits, steps, and finance options of going solar. We decided to pursue installation with Solar CenTex shortly thereafter. Fast forward a year and a half later. Sabrina is always available to answer questions I have regarding our monitoring device/website or help with troubleshooting, which most of the times is simply restarting or replugging our eGauge or Solar Edge monitoring peripheral. There has never been an issue with the actual panels. She always responds to my texts the day I message her, most of the times within an hour or two. I have never experienced this kind of customer service in any industry, especially this long after the sale. I can’t recommend Solar CenTex enough. Their team is professional, knowledgeable, timely, and attentive. I am very happy with my investment. My only regret is that we did not do it sooner.

Sabrina and the team manager and team member, was very professional in all area. Sabrina was able to explain ever thing to me and wife in detail. Everyone who was involve wasted no time in getting the job done. Me and my wife was very happy, and like to thank you all for your service. You have provided me and my family a Solar system that will save us money, and we very thankful for that. Thanks again from the Lewis family.

Best Quality from a Company by far.

Solar Centex is great they were on time and efficient. Worry and responsive to questions and concerns

Where can I start. I want to start by giving Sabina Arnold a shout out. Talk about professionalism. That girl knows her job, is serious about her job, and have fun doing it. She is well knowledgeable about the process, from start to the end. Centex Solar, you couldn’t have hired a better director for your sales and marketing. Sabrina made herself available for you anytime that you needed her. She does not push you in buying the solar system. She explained every detail/information to you so you can be certain of what you are getting into. The installation crew did an outstanding job putting the solar on my roof. I will recommend Solar Centex to anyone who is thinking about changing to Solar. Even if your have doubts, I recommend that you speak to Sabrina because when she gets through explaining everything to you, not just about Solar Centex but about solar in general you will want to change to solar. The best thing about having Solar is that your monthly solar bill is less than your normal electricity bill and you wouldn’t be paying a solar bill all your life, you can pay it off now or later. Thanks Solar Centex!

They were very professional even the worker they cleaned up after themselves and were very easy to work with. Great Company I would recommended them to anybody interested in getting a solar system installed on their home or business.

Our overall experience with Solar Centex has been outstanding. Our neighbors had them install a solar system and were impressed from start to finish. We were going to get three estimates and did get one with a company out of Austin which was more expensive and somewhat pushy, before setting up a meeting with Solar Centex rep Sabrina Arnold. Ms. Arnold is a complete professional who patiently listened to all our questions/concerns and explained not only the process, but also the benefits in a way we could easily understand. We decided after meeting with Sabrina to not get any other estimates and moved forward with a Solar Centex system install. When we were having an issue with the online monitoring system, Scot Arey, the owner, personally came by and checked on the problem and quickly resolved it. Everyone we have worked with from Solar Centex has been professional. We could not be happier with the installation process, the look of the system, and the almost instant satisfaction of seeing the "meter" move backwards!

From the initial meeting with Sabrina all the way through installation and the subsequent 6 Months i have been nothing but pleased with everything to do with Solar Cen Tex and my new Solar Panels. like i said best Decision i have made this year.

From the beginning Solar CenTex made us feel comfortable with the whole process of making the switch to Solar. Sabrina clearly explained in detail the entire process, and was able to answer any questions that we had. She was very open and honest with all costs and contract details, and even handle most of the paperwork! The install team was very professional! With the completion of out solar system, Solar CenTex provided a seamless, and aesthetically pleasing system. We are so happy that we chose to become part of the Solar CenTex Family, there is no doubt that they strive to provide the best services and experiences for their customers! One of the best investments we have made! Thank you Solar CenTex!

Almost a year after our initial visit with Sabrina we finally signed the contract, however, there was absolutely no pressure calls or hassling in between that time. The panels were installed, extra care was taken and the conduit was painted the same color as our metal roof and that day we watched the electric meter returning power!! Amazing! Scott, the owner came and talked to us during the install while checking on his crew. We couldn't have asked for a better personal service than Solar Centex!

We chose Solar Centex for several reasons. They do great work, hire Veterans and help you get the best bang for your buck. Chris Graham was so helpful in sizing the solar array for us, he met with us several times to make sure we had taken into account not only our current needs but also our future needs. We received our first full bill with solar and actually have a small credit. This was after running welders and 2 rv’s in addition to our regular usage.

My husband and I had been thinking about and discussing switching to Solar energy for about a year. We spoke with a couple different Solar companies from the Austin area, but after listening to their presentations, it didn't feel right. We heard about Solar Centex in Harker Heights, which is close to where we live, and decided to contact them. Chris Graham, Solar Centex sales representative, came out and gave us all the information and answered all of our questions. It didn't feel like a sales pitch, it felt like a laid back conversation about solar panels. Chris was very thorough and was easy to get in touch with when we had additional questions and concerns. He even provided us with references; people we could call and ask about their experience with solar panels. We decided to go through with it, and the installation was scheduled for just a few days after signing the contracts. The installers worked efficiently and professionally during the 2 day installation. If you are interested in switching to solar energy, give Chris Graham a call at Solar Centex.

We have nothing but good things to say about this company. Prior to installation, I never felt pressured to make the purchase. Sabrina was great. She walked me through the steps to installing solar, estimating our solar need and discussed financing options. After install, they set up all the needed agreements with Oncor for net metering. They really made it easy on us. Overall, the price of the install and the customer service we received from Solar Centex was top notch.

I have contacted multiple solar companies in Central Texas and one company standout at the top – Solar Centex. Sabrina provided the best customer service compared to the competition. She is very honest and exceeded my expectations. She provided a timeline of the entire process and very meticulous in explaining the minute details of the solar technology. It only took 3 weeks from our initial contact to install my 36 solar panels. I’m already producing enough solar energy to power my entire house of 3,600 square feet. She will do a walkthrough after the installation and I am confident that I can easily contact her if the need arises. Furthermore, compared to other Solar companies, Solar Centex provides the best aesthetically-designed solar panels. I highly recommend Solar Centex to those who are serious about savings in their monthly electric bills.

Referred by a friend and saw first hand their Quality product over others. Extremely satisfied with the whole “Solar Centex” experience. Sabrina is professional, detail oriented and patient with the questions and responding to every need with extreme accessibility. Every member of their team follows the same description. I am extremely satisfied with the customer service, quality of work, attention to detail, professionalism, transparency of work and all information and already getting credit on Bill. Most of all making new, beautiful and long lasting family memories in the Beautiful Pergola on my backyard built by them. Cordially; William Satisfied Customer

I was referred to Solar Centex by a friend and the experience was amazing!!! From the start of Sabrina reaching out to me to make an appointment, to the actual appointment and beyond. The presentation was GREAT-very informative, answered all of my questions, didn’t bash any competitors, showed me the product that they used (which is quality), not pushy and best of all the process was easy!! The installers were also all very polite, professional and on time! My end product looks amazing and already working! Along with all of this, they beat the competitors pricing and best of all customer service!! Thank you Solar Centex

Great, Great, Great

Excellent company. True to their word. Have already started producing credits to our first electric bill. Love how clean and seamless the panels look on the roof.

Sabrina was able to not only help us with the solar pergola but also build the outdoor living area we needed. She helped from the start until the finish and still keeps in contact with us. Install was quick and professional. All questions were answered instantly. I have recommended them to my parents and co workers. Couldn't have asked for a better sales director or experience with Solar Centex.

After doing my research & reading the great reviews; I decided to reach out to Solar Centex. Sabrina Arnold was very personable & professional. She had an answer for every question we threw her way. We didn't have to take time to decide whether or not to move forward. We got the ball rolling the same day. Our panels were completed April 26th & immediately the meter started going backwards. We are very happy customers.

Best price and best solar company in the area. Very professional and courteous crew. Sabrina (the sales director) was there to answer our questions everh step of the way. My husband and I highly recommend.

When it comes to solar, centex is hands down the best solar company. Before going with centex, i did alot of research on panels and alot of companies. Centex was an obvious choice and im glad i went with them. They handled all the paperwork and did the job in 5 hours. I went with a 10 kw with 32 panels and now my meter turns backwards. I cant say enough about Chris as he answered all my questions even late at night. Top notch company

Very professional and knowledgeable with solar systems. All members of this company are very professional, beginning with the owner, sales representative (Sabrina) and the rest of the team. Just call them and don't wait to go solar.

I was referred and was so pleased with their product and customer service. Sabrina my sales rep was always there. She even answered my phone call while on her bday cruise.

Solar Centex is OUTSTANDING! Sabrina was very knowledgeable, and answered all of my questions. I’m pretty sure she answered several of them outside of her normal business hours too....sorry, but THANK YOU! Their communication throughout the process was outstanding! They took care of 99% of dealing with my HOA to get everything approved. (All I had to do was sign the paper) Everything was signed digitally. I didn’t have to schedule a time to meet up and do the paperwork. I used my smartphone and was able to do it when the timing was best for me. (At home, work, or sitting waiting for an appointment) System was installed earlier than expected. The install took 2 days, and the installers were very professional and cleaned up after themselves. The system looks great! All the lines in the attic are tacked up nicely, and are professionally run. They even painted the the conduit coming from my attic to the power meters to match my brick! All and all, high quality workmanship and professional people throughout the process. I highly recommend Solar Centex!

Great bunch of people to work with. They had my system up an running in no time and I am producing lot of electricity.