Unhappy Solar Owner | University Place, Washington | 09/27/2022
Bad communication/customer service
From the beginning it started off fine, up until the inspection. My system was not installed properly, so it failed inspection. They did come out quickly to get me set up and paid for the reinspection fee. I had the system for 7 months before one of my panels stopped working. It has been nearly 4 months and it still isn't fixed. Two appointments that no one showed up for. Sent me the wrong part for repair. When someone did show up it was unexpected, and I had no idea they were coming. This is when I found out the wrong part was sent, and they would be back that following Monday. That has been about 3 weeks ago, and no one has been back. Every time I call or message, I get we will get this handled, we will get this taken care of right away. Honestly, one of the worst decisions I have made was getting solar through this company. I have so many unanswered messages when I have followed up on the repair. Then one of the guys that actually responds to me informs me the company has been having a lot of issues lately and that he personally had two people fired that week.....as if that was something to be proud of or boast about.
Rachel | Spokane, Washington | 04/07/2022
Do not recommend
No customer service! We can’t get our solar panels to be used because we can’t pass an inspection! Because no one can deliver the correct paperwork! NO APOLOGIES! No one takes our calls seriously. We were scammed. Don’t believe the sales pitch!
Bad Company | tacoma, WA | 12/09/2021
I would not recommend this company at all ....they do not return calls or emails we had a system on order , but had many questions , which were never answered and we never heard back ...we contact them to cancel the order , and they sent me an invoice ..... do not get involved with this company
Jerry Chia | Camas, Washington | 10/04/2021
I have worst experience with Smart Energy Today
I was invited to their seminar dinner on 9/21 at The Heathman Lodge. Richard is a speaker. He claimed that a dedicated installation team will come in local to do installation for SOL-blanket and solar fan this week and next for those who sign an agreement with them. I referred my son-in-law and he signed an agreement on 9/25 and paid a down payment of $16,500. Then he was told that he will be contacted early days of the following week to schedule and complete the work that week. No one called after then. we contacted 9/29, 9/30 and 10/01 but there was never any response in scheduling the work. We call their main office on Saturday (10/02) morning and left a message but still no response. We called again on Monday (10/04) 8:15am. The lady was not taking this call seriously. She said she would work on this right away but did not commit when someone will call me. Then she said it is too early to get hold persons to get response to us. Then she hung up the phone. It is shameful to have a company operates like this.
Diane Hawkins | West Richland, Washington | 05/29/2021
They don’t call you back for service! 25 year warranty is a scam
I had solar fans and insulation installed on May 19th and it is making a rattling noise that can be heard inside the house. I have called 888-405-8689 repeatedly without a soul answering the phone. I have left messages and no one has returned my call. I have sent an email to email@example.com without any response either. How can a company that has a 25 year warranty on their product not support customers who have spent $8000 on their products?? At their dinner, they asked for three names of your friends so they can enter you into a raffle for a gift card. We won the gift card and we’ve asked about it four times and we were completely ignored. They said they would come out to drop it off and nothing. Integrity doesn’t go far with this company. Please consider the lack of support if you’re going with this company! Please DO NOT give them the names of your friends either because they don’t keep their word. It’s the principle behind it. If they can’t keep their word on small things, then they WILL NOT on important and bigger issues. I was planning on having them back for solar blanket installation after our home remodel and solar panels but they have completely shut the door on that.