10/04/2021
Jerry Chia
VANCOUVER, WA
I was invited to their seminar dinner on 9/21 at The Heathman Lodge. Richard is a speaker. He claimed that a dedicated installation team will come in local to do installation for SOL-blanket and solar fan this week and next for those who sign an agreement with them. I referred my son-in-law and he signed an agreement on 9/25 and paid a down payment of $16,500. Then he was told that he will be contacted early days of the following week to schedule and complete the work that week. No one called after then. we contacted 9/29, 9/30 and 10/01 but there was never any response in scheduling the work. We call their main office on Saturday (10/02) morning and left a message but still no response. We called again on Monday (10/04) 8:15am. The lady was not taking this call seriously. She said she would work on this right away but did not commit when someone will call me. Then she said it is too early to get hold persons to get response to us. Then she hung up the phone. It is shameful to have a company operates like this.