Purelight Power

This company no longer exists. After some digging online, I found that Infinity Solar bought remaining assets of Purelight at auction. I called Infinity (in Portland, OR) to see how they are handling Solgen/Purelight customer accounts and was told customers are being prioritized based on the bankruptcy court decisions. I’m guessing since my system is installed, running fine and paid off, I’m not a high priority customer. I only need maintenance and uninstall/reinstall when our roof is replaced. If you have a pending install or have already paid, but haven’t received goods/services, it’s probably best to reach out to Infinity to see if you are on their list of priorities. Good luck to all. Oh, and a website links lead to spam. Beware!

UPDATE: This company and their fine employees worked hard to install as many solar panel systems as they could while the federal tax credits were available. Come the new year, they pulled the plug on the business (and likely their fantastic employees) as well as orphaning all of their newly installed systems. Got a postcard from A&R Solar, offering service and battery repair. They seem well respected. I’ll call them if I need help. END. I inherited a house with solar panels in Hawaii which seemed a given. All sun, few clouds, they should be perfect, yes? But the company that installed and cared for the prepaid leased system was less than stellar. I owned the place for three years but until I had the deed in my name, they would not deal with me and I still had $200-300 monthly electric bills (without any AC) and no ability to find out online what was happening with the panels. They misspelled my name on the account and after 18 months, I gave up trying to get that corrected. I sold the place and a year after the sale, the district manager called to find out how things were going. So let’s just say, their customer service left much to be desired. I moved to California, then Oregon, and became familiar with the door-to-door sales reps that come at a rapid pace. I got two solar quotes but both said that the battery storage I wanted was impossible as well as setting up a system that did not include panels on the front of my house. (They’re ugly, IMHO.) Enter Purelight Power. They were able to engineer a small solar array with a 13.6 kWh battery that was NOT made by Tesla. (The Franklin WH battery, while costing a bit more, was well worth the purchase.) The salesman was accommodating and I was approved for their financing so the system was a go. The two-day installation was professional, efficient and tidy, which helps because I have little dogs that will find every scrap of wire, nails or material left behind. The app that controls the Franklin battery is easy to use and even before the electric utility inspection to turn on my panels, I had reduced my electric bill by 30% just with the battery and time-of-day billing. The communication with the customer service reps has been great. When they cannot answer my questions, they quickly find somone who can. When the utility inspection was delayed, they kept me informed, but I was so happy with my lowered costs without the panels that I could wait the few extra days. When the inspector did arrive, he was impressed with the Purelight plans as well as the execution. Purelight workers took a lot of wood up into my attic to supplement the structure for the panel installation. I had a new roof so did not need to partake of their roofing services. The battery and controlling equipment were attached to my new siding without damaging my exterior finishes. Even with the small panel array, I have been able to generate enough power to run my house, charge my battery and even export power to the grid. I never expected that. I have the backup system that gives me peace of mind for power outages as well as storing what I generate during the day to use at night. The winter will bring cloudy, darker days but with my energy conservation and the ability to charge my battery during nonpeak grid hours, I will never pay peak electric rates again. At first I was worried that the solar array might be too small but in the end, they gave me exactly what I asked for and, as it turns out, exactly what I need. I haven’t even had the panels running a month and I’m already producing, storing and exporting more than I ever thought possible.

very bad situation

good morning, working with purelight power has been a terrible experience. the salesperson was great to deal with and then it all went downhill from there, lengthy engineering process, trenches opened up on my property for several months, damaged sprinkler lines, damaged pond equipment from there electricians, leaky roof and the best punch to the face is they are no longer going to be doing work in Washington state so there customer service agents comment to me was deal with it. they will not be honoring their warranty moving forward. I highly recommend you find another solar company and do not make the mistake i made. purelight power acted in bad faith and are in breach of their contract. the most epic bait and switch i have ever experienced in my lifetime.

Very easy process! Houston really helped me with the decision and was patient in figuring out what I wanted. The install process was seamless overall.

I was bilked out of thousands

In my opinion, I was shown a contract for a rather large sum of money to install the product and I agreed. Upon completion I learned that there was a additional cost which I had no prior notice of which increased the overall price approximately sixteen thousand dollars. Beware of this company! I'm ashamed of myself for getting involved with them.

Solar install

All of the Purelight Power employees I dealt with were professional and knowledgeable. All of my questions were answered promptly and they made sure I was aware how my system worked. My install was a little more complicated due to the age of my electrical system so it took a little longer but I am extremely happy with the end result.

Disappointed experience

We started our solar add-on project with Purelight in late June 2025 and signed our agreement on July 2nd to increase our solar capacity. From that point forward, it has been nothing but frustration and disappointment. Since installation, we’ve dealt with constant headaches, poor customer service, zero communication, and a company that seems completely unmotivated to finish the job they started. In July, Purelight turned off our existing panels without any notice, and because of their electrical work, our system was completely offline until almost November costing us money due to lost production of summer time sun. They advertise a 10–12 week turnaround from start to power-up — we’re well past that and still don’t have a fully operational system mid November. Delays happen, but the total lack of communication or accountability is inexcusable. Every interaction feels like we’re being brushed off, and it’s clear the only thing this company prioritizes is getting paid, not delivering a quality product or experience. Purelight has shown no genuine concern for their customers or the promises they make. I would absolutely not recommend them — save yourself the stress and take your business elsewhere.

awful customer service, on the phone

sales person went on to tell me what I needed and did not need. I asked for a specific quote and was given a high price meant to drive me into a contractual set up so they make more money over time. He was rude and put words into my mouth and inferences to what I was asking. When he could not accept my requests for a quote so I could have other solar owners compare equipment he refused and said I was not right for them & that I was waiting their time. It seems competition and comparison or price shopping scares them. Salesman said he was from Sacramento and the company is from Oregon, where exactly he did not say

Very poor communication!

I had Purelight Solar install a 9-panel system back in May 2025, and it's been nothing but headaches from the start. Right after net metering was activated by my utility, four panels stopped producing energy, and the app wasn't even showing the correct number of panels. I reached out multiple times via email and texts, detailing everything, but their communication was abysmal—days or weeks would go by with no response, vague promises, or no follow-up at all. It felt like they didn't care about customer service once the installation was done.They finally fixed the app issue last week (early November 2025), but it took months of me chasing them down. The whole experience has left me questioning their reliability and whether the system will hold up under warranty. Poor communication turned a simple fix into a frustrating ordeal. I wouldn't recommend Purelight Solar to anyone—look elsewhere for better support and transparency.

Incompetence and lack of communication

Communication is non-existent; getting the system installed took ages (weeks between panels on roof, then wiring trenched, then hook-up to meter/panel. Weeks !! Then the utility won't approve because the application was full of incorrect info. More weeks while Purelight corrected that. Now utility says info in revised application is incorrect and missing data. THIS IS THE SECOND APPLICATION ---- the system is fully installed but simply never turned on yet. THREE MONTHS (next week) since this began. I've only had a contact phone for about a month, which is more than I had during the dragged-out construction, but now all I hear is "we are working on that". Sunday is November 1st, and I have no confidence that this will be operational in time to qualify for even one dollar of government rebates, as they are all being cancelled at the end of 2025. Incompetence and lack of communication are the first words I think of when I think of Purelight Power.

Beware Bait and Switch

My wife and I met with Purelight Power representatives at the Evergreen State fairgrounds Home Show on 18 October 2025. I am interested in solar power but cautious about costs. The two Purelight representatives there assured us there are zero upfront costs. They stated that Purelight's process is to take our current power bill from Snohomish County PUD and setup a payment plan for a solar install where the monthly payments to Purelight match our current spending. They claim the average time for a payoff is about 6 years. This sounded good so we scheduled for a consultant to come out to evaluate our roof structure for an install and prepare a proposal. On 24 October we were visited by their consultant Todd Smith. After an unnecessarily windy sales pitch, he stated that we can expect the monthly payments to Purelight to be substantially higher than we pay to the PUD. I told him what we were told at the Home Show, and he stated that is not even close to true. I then said we are done. He attempted to stay and keep talking, so I escorted him to the door. This was a simple bait and switch tactic.

Love!

Communication was so great!

Sales people lie to make the sale

DO NOT USE THEM THEIR SALES PEOPLE LIE AND THEY WILL SCAM YOU! We were told that we should sign up with them now because we would be locked into a rate with PGE and PGE couldn't raise that rate on us. (This was end of 2024) About 7 months after the solar was installed we got a bill from PGE saying we owned about $100 more then just the hookup fee. When I looked at the bill I noticed we have no backstock of credits as summer just ended. When we signed up they looked at our previous bills with PGE to make sure we were putting up enough solar to cover 85% of our total usuage. I also went back and looked at our usage and we are using less power then we were this time of the year last year, but still getting a bill. I could understand getting a bill towards the end of winter but the end of summer makes no sense. The sales people told us over and over again if we get a bill to call them and they will handle it. I called and was told this was all a lie and they are sorry. Their whole sale pitch is about putting up the enough solar so you switch from paying PGE to paying off the solar. But going into winter we have no backstock of credits like we were promised we would have, and all they keep saying is the system is working perfectly and they are sorry their sales team lied about multiple different things to make the sale. Our solar was also not done on time, and they had to come back to put stickers on things delaying the process.

System never turned on, company refuses to take action

We had a large solar system with a battery installed on a second home in Roseburg in fall 2024. The company knew from the start that it was a second home and there was no wifi. After installation they refused to come out and provide any information about monitoring the system in person, claiming that nothing could be done without wifi. On multiple occasions I called with concerns that the system wasn't working, based on our power bills. They maintained that nothing could be done. Finally we had wifi installed purely to look at the solar system. Turns out that the system was never physically turned on. The tech support guy over the phone told me which boxes to open and which breakers and levers to move, and the system started working. Clearly no wifi was required to fix the problem, they could have come out and looked at it or simply told me what to check, at any point. Now they are refusing to give us any sort of accommodation or reimbursement for the time (almost a full calendar year) that the system was not operational. Truly appalling, negligent behavior. We are forced to take legal action, and want to warn others to stay far away from this operation.

NEVER SIGN ANYTHING!!!!!!! This is a scam-

It started with a shady person from Purelight standing in my driveway staring at my roof. It progressed to salesman who lied to my face, while shaking my hand promising that we were in no way obligated to purchase. It then progressed to a "site survey" which was scheduled outside of the cancellation process, scamming my family into a non-refundable $750. Their emails promised that "no communication is good" while the process moves forward. RUN AWAY from this company.

Unsatisfactory

I'm terribly soured on solar due to the interactions I've had with Pure light power. They do not communicate well if at all, they do not return phone calls, they are never on time, they do undue damage to property, they broke 2 security cameras which they agreed to reimburse me for and have not as of today this was 3 months ago. I would never recommend this company to anyone!!!! My husband is still picking nails out of my yard and driveway. Such a shady company!!!!!!

I had the best experience with Pure Light Solar during my solar panel installation project. They are wonderful, very informative, organized, incredible customer service and team of great people.

Was quoted very high price for a system using the cheapest parts available. Out of all 5 bids they were they highest . They told me the 30% tax credit was an actual refund when in reality it is not. I was also advised I could lie on my tax return because “ is the IRS actually going to come out and see when you installed”

Purelight was exceedingly responsive, thorough and courteous in all communication. Their service techs that installed the Tesla Powerwall also were very professional and helpful. I will say here we had hoped to purchase the alternative battery setup but due the contract restrictions on our Tesla solar array installed in 2016 we were contractually obligated to go with a Powerwall 3. It is distasteful (to put it mildly) to add to the wealth of Musk! That being said the Powerwall and Solar “system” is performing amazingly! We are currently paying zero dollars for electricity and our net zero metering that generates excess generates more money that goes into our PGE “bank” to offset future costs as the dark days of winter approach. By my calculations the cost of the battery storage system we installed will be pay for itself within a few years at most! Thanks to Purelight! Preston

Scam - Beware

They never completed their permits with the city, for 3 years. They installed a faulty ground and haven't come out to fix it, it's been over a month since they were notified by the city. And what makes it worse, we've never gotten the electricity we were promised. AVOID PURELIGHT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They want nothing to do with you after you've signed up. Horrible integrity and customer service.

MOST HORRIBLE EXPERIENCE EVER! THEY ARE ALL A TEAM OF LIARS

WOW!! I cannot believe how awful this company turned out to be! Why would I have taken out a loan (through them!) for solar panels if they had told me the solar panels would cover only up to 25% of my power usage?!!!! They said they guaranteed we would generate at least 90% of the power we normally did (based on the utility bills they had me give them). AND that all of the extra power would be stored at Inland Power until we needed it in the winter or cloudier months! Now, when we see what it is generating, it is less than 25%....I requested the recorded Zoom calls from the sales pitch and they mysteriously do not exist any more! I tried to complain to the loan company that they are working with scammers, but they cannot help! I will be calling an attorney and would caution EVERYONE to not deal with PURELIGHT SOLAR!!!!

subpar experience

Got our roof replaced and added solar to my aged house. The new roof was in my opinion, installed incorrectly due to the fact that one side of my house now has a drainage issue over one of the corners of my roof. Going back and forth with the customer service rep, it was concluded that "confirmed that the roof’s pitch and angle meet proper specifications.". My roof is still leaking and I'm now exploring new 3rd party options. The solar system was not working properly for the first year of install, until I complained and got some tech out to my house. Turns out all the main output wires from my cells we're flat out not connected.... The solar system is working fine now, but we missed out on 1 years worth of solar. Overall, I'd look elsewhere for solar if I were to do it again.

Happy Customer

Everything went smoothly and efficiently.

1 year review total lies

We signed up with Pure Light Power based on what the sales person laid out. He totally dropped the ball. We get the 2nd phase and the new person has no idea what sales person promised. We always wanted our main house included in solar calculations. Come to find out sales person did not. So back to calculations of how many panels will need to add house. Since we were added we asked how many would be needed if we cover an EV plug. Assuming they are factoring in hypothetical EV usage since this would not be included on our past year electric bill. Its a year later and we have had to pay for electricity 3 months in a row and have only used the EV charge 5x. My assumption is they will have to add more panels. Nope, assessment comes back we are with the 90% of what they promised. I push back because we didn’t use the EV charger so if we had their calculation would be too low. We’ll see how this turns out, but bet is they charged us for 3 extra panels ($8k) with no thought to would this really cover using the EV usage. Bottom line there are better solar company’s in Bend to use.

I’m glad that I went with pure light it was all seamless and easy from start to finish.

Overall Good Experience, a few details not tied up

Thus far we are very happy with Purelight power. We did not experience high pressure sales tactics, our contract was straightforward, and the install was well done. Thus far the system is working as promised, and we have sorted out the issues we encountered. Overall we are satisfied with the company. A few details: Clean up in the yard and driveway could have been better, but I do not know how much of a mess was present in the first place, and the install was completed with snow on the ground. Thus there are complicating factors here. I don't expect a worker who drops a bracket or bolt into over a foot of snow to be able to find the item later on. There were a few pieces of hardware in the driveway. Thus this is a mild issue. There was dust and dirt on the floor from attic access, and the attic access panel had some paint scrapes and fingerprints on it. Again, this is expected, but we were not told about it and found this later. It is easy to fix, and the problems were not unexpected, but I would have like to have been informed on the front end, rather than finding it later. - Again, a mild issue. We were not informed we would need to change from "budget billing" (averaging our energy bills over the year to provide the same payment each month) to monthly billing for our power bill to drop to $0. Thus we had an extra charge for one month of power, but his is being held by Northwest Energy as a credit. Of note: I was able to provide this feedback to the company without issue. They took our feedback constructively and in the spirit it was intended. Last thoughts: It sounds like the different sales teams and installation teams vary in their approach and culture. Purelight Power needs to take notice of this issue and ensure their teams and sales force have the same culture and the same expectations of service across the board. In looking at reviews, the company either does very well or terribly, and that distribution of opinion does not make sense. I'm not particularly happy with the use of a Tesla inverter, but it is one of the best out there and these were purchased by Purelight Power prior to our install, and prior to January of 2025. We did compromise on that, but in the future I think I would ask for a different inverter if there is a comparable one available. But that is a personal choice, and should not necessarily sway customers. I do believe Purelight Power does have other inverters available to use.

BEWARE!! SLIPPERY CANCELLATION CLAUSE!

All I wanted was to get the full picture of what solar on my roof would cost. Nice young sales lady was slick on the hard sell and light on the cancellation details. Did not expect to be billed for a THOUSAND DOLLARS for them to give me a complete quote. Their "Site Survey" will cost you this amount if you don't go through with the installation. Their "engineer" said there was no issue with installing a 30K array on a 24 year old asphalt roof. When I disagreed and did not follow up, they charged me this $1000 fee. Nothing like the feeling of having your excellent credit score held for this underhanded ransom.

Love Purelight

They Were professional not pushy and super good at communicating.

Review

Had the pleasure of speaking with Gar today and get all set up,he was very professional, friendly informative.Answered all our questions and know what Purelite is all about

Purelight made the process of getting solar very easy and took care of us at every step of the way. We did have to get a new roof as part of the process, but they have their own roofing division, and can roll the cost of that into the solar loan if you use them to redo your roof. The roof we got is excellent quality, and is zinc infused to prevent moss from growing, thus requiring less maintenance. Super happy with the roof. That said, we did have problems with the roofing team. They didn't lay tarps down to catch the old roofing material and that made quite a mess on my driveway and old deck. They weren't careful when tossing stuff off causing a lot of marks all over my house, as well as damaging my hot tub and BBQ covers. They also did a poor job communicating and would usually leave for the day without talking to me on what the status was and when to expect them back. They also failed to properly cover the open vents before leaving for the day, and when it rained that night, I found a small puddle in my master bathroom. Thankfully Purelight owned the problems and took care of everything. Talking with their roofing department manager afterward, they were shocked at my experience. He drove up all the way from Medford to clean my house, inspect my attic space and master bathroom for water damage (thankfully there was none), and worked with me to replace my BBQ and hot tub covers. The electrical team and solar installers were both fantastic. They did a great job communicating and cleaning up. I can't recommend this company enough. Despite the roofing issues, it seemed to be a rare occurrence, and they owned it and took care of everything.