RJS | Barrington, Rhode Island | 01/19/2021
NE Solar made the install very easy. The installers were very courteous and very communicative about the whole process.
Shame123 | Needham, Massachusetts | 10/26/2020
Buyer Beware - Get ready to for a terrible experience
Go anywhere else. In short, do your homework. This company over the last hear has become a hot mess. The people in charge of running the projects through to management have a lot to learn and are in over their head. I have spent hours and hundreds of emails chasing them down. Also I was told to pay before the project was completed and meters were set up, being told the project was completed, it was not and 2 months later I have missed the entire summer months for SMART Credits with no recourse. I used them 5 years ago, and they were great, today not even close up through to CEO. If you want to overpay, be treated like dirt, and be lied to throughout the process then yes, select these people. If you want to just work with someone who is honest, knows what they are doing and will see it through to the end, choose anyone else.
Matt | Providence, Rhode Island | 05/07/2020
Took longer than they said it would
The process started with a great estimate in July. It took two months to get the panel installation scheduled. The installation took two days. The power was shut off by the contractors after the first day and wasn't turned back on as they should have (and we didn't know if it was safe to turn it back on). Then we waited... A building inspection was supposed to happen in November but some engineering documents were missing. There seemed to be a lack of promptness to get the process moving. The electrical inspection did not happen until late January. Turns out another time was needed to install the wi-fi communicator properly through the proper electrical box. There was another hold up with their engineering partner provide proper documents for the building inspection (which was supposed to take place early November). It took several weeks to get the final document from the city and I had to reach out to the city myself; I would I have expected them to handle it without me having to support. Then, the utility said the signage on the system was not adequate, so they had to order new signage and install them, which delayed the process. The contract we signed with them said the work would be done in 6 months and it wasn't. It took about 9 months. The COVID-19 situation probably extended the work but that was already 2 months after they promised to get the work done. With that said, I'm not sure if this was a one-off thing for this company but I wanted to share my experience. I plan to update this if any future work is required.
Sunny success! | Lincoln, Massachusetts | 02/26/2020
I am very satisfied with New England clean energy!
I dealt with two solar companies. New England clean energy was without a doubt the far superior company and better customer service to say the least.
Jonathan | Wayland, Massachusetts | 02/24/2020
I interviewed at least 5 solar companies. New England Clean Energy had the most straightforward sales process. They did everything they said on time. I live in a custom home; they were not the lowest price but I think they are clearly the best value!
MAH | Hopkinton, Massachusetts | 02/20/2020
Clear and concise communication throughout
NECE was recommended by a friend who had used their services. After reviewing their competitors, I chose NECE as well. Roy provided clear and concise information and answered all of my questions. What I liked most is that he was not a typical pushy salesperson.
Simon Graham | Bolton, Massachusetts | 02/19/2020
Fantastic job for both solar panels and battery installation
I can't praise the folks at NECN enough - right from the start, they were helpful, professional and clearly committed to the ideas of a cleaner source of electricity. I was also impressed that they were very clear about the cost and conservative about the likely time to recover the cost. Two years after installing the solar panels, we asked them to quote a battery install so that we can manage the fairly frequent outages we get here without using a noisy, dirty generator -- the installation was completed on time and the result looks fantastic and works amazingly well. In addition, Mark told us about the National Grid "Connected Solutions" program where they pay us to supply power from the battery to the grid when demand is high which is another great program. We chose to have solar installed because it's just the right thing to do - but it doesn't hurt that we've recouped 35% of the cost in just over three years! (which puts us in line to recover the complete cost 5 years faster than we originally thought).
Guillaume | Bridgewater, MA | 04/08/2019
It's the right thing to do.
First, with all we know about global warming, going solar is the right thing to do, regardless of the long term cost advantage; another reason to support the Green New Deal in the future, we have to... According to an Australian study, a solar panel on average pays for itself in 1.5 years, in terms of energy spent to manufacture it vs what it produces so it is an excellent positive ratio. I consulted with 5 different companies over the course of a little more than a year, two local and 2 national brands, NE Clean Energy was not the cheapest but they were all fairly close. I went with my guts feeling. They made everything easy, the installation crew was top notch and they are always responsive to answer my question and rework different options. I also feel we have much to gain by supporting local companies vs large national groups.
Sharon | Sudbury, MA | 04/08/2019
Excellent at installation on a quirky older home!
New England Clean Energy installed our solar panels in July 2018. I appreciated their informative and no-pressure sales tactics (especially compared to a couple other companies we had contacted for estimates.) They were very good at keeping us informed about all the steps of the planning and permitting process. When the installation happened, I was incredibly impressed by how well they managed to customize the installation to fit all the quirks of our older home -- the inverter is hidden in a formerly-useless exterior cupboard, the panels are mounted on a rack system because of our widely-spaced metal roof trusses, and the electrical connections worked out beautifully in a very cramped space. New England Clean Energy was also so on-the-ball with the utility company that I was able to switch the system on within a few days of installation -- this was a full month ahead of my coworker whose own solar installation by a different company had happened at the same time. So far, I've been getting the amount of electricity produced that I expected, and am very happy with the system, and would highly recommend New England Clean Energy.
Pat | Westford, MA | 04/07/2019
Very happy solar installation
I did a ton of research before going with NECE. While at times during the installation, the communication was lacking - in the end they did a fantastic job. 8 months post installation, I am loving the solar power and enjoying seeing $0 bills for electricity. On the communication issue - I would say I appreciated the fact that I was able to speak directly to the owner to express my complaint and he apologized and fixed the issue. This is one of the reasons I decided to go with a local company. They are here in the community and need a good reputation to survive. I would highly recommend them despite the small hiccups on communication.