O. Benyo | Concord, Massachusetts | 09/25/2021
Great company, Great service!
NECE Installed our system on time and with no hassle. Managed the whole process (including rebates). The team was extremely helpful and kind. We enjoyed working with them and would recommend them to anyone looking to do solar panels!
Kamlesh Khushalani | Westborough, Massachusetts | 06/15/2021
Excellent Company for Installing Solar Panels
I spoke with Mark regarding my solar project at home and he was able to explain the system and how it will meet my current demand. He explained upfront costs and options. The master electrician Mike Richards was very professional and installed the system after consulation with me for the best location for the wiring. I would recommend it to others for your solar panel needs. Thanks.
Alexander Gorski | Cumberland, Rhode Island | 04/23/2021
Do not choose New England Clean Energy for a RI installation!
I began my process with New England Clean energy in July of 2020, and was finally approved for electrical use in Feb 2021. The team came in October to do the initial install, which was done without measuring the roof, and could have fit an additional solar panel. After installation we had national grid come and look at the install in November, and the way they connected the meter was wrong. After changing the way the meter was connected national grid came out again to look and there was another problem with the way they had installed the meter again in December. Then in January when national grid came again to review they had incorrectly labeled the meters. They tried to then relabel them and send a review which failed, and needed to send someone out again. Finally in Feb I was fully approved. During the struggle with National Grid New England Clean Energy didn't seem knowledgeable about the issues that were going on and what was causing National Grid not to approve this install. Between the stickers mishap I turned on and the meter to track how much usage I was losing due New England Clean Energy mistakes. I calculated it at 150ish dollars and asked New England Clean Energy to pay me that sum. They agreed to pay that sum, but it's now been two months and they've stopped all communications with me. I wouldn't hire them again nor does it appear they know how to correctly perform an install in RI.
RJS | Barrington, Rhode Island | 01/19/2021
Easy Peasy
NE Solar made the install very easy. The installers were very courteous and very communicative about the whole process.
Shame123 | Needham, Massachusetts | 10/26/2020
Buyer Beware - Get ready to for a terrible experience
Go anywhere else. In short, do your homework. This company over the last hear has become a hot mess. The people in charge of running the projects through to management have a lot to learn and are in over their head. I have spent hours and hundreds of emails chasing them down. Also I was told to pay before the project was completed and meters were set up, being told the project was completed, it was not and 2 months later I have missed the entire summer months for SMART Credits with no recourse. I used them 5 years ago, and they were great, today not even close up through to CEO. If you want to overpay, be treated like dirt, and be lied to throughout the process then yes, select these people. If you want to just work with someone who is honest, knows what they are doing and will see it through to the end, choose anyone else.
Matt | Providence, Rhode Island | 05/07/2020
Took longer than they said it would
The process started with a great estimate in July. It took two months to get the panel installation scheduled. The installation took two days. The power was shut off by the contractors after the first day and wasn't turned back on as they should have (and we didn't know if it was safe to turn it back on). Then we waited... A building inspection was supposed to happen in November but some engineering documents were missing. There seemed to be a lack of promptness to get the process moving. The electrical inspection did not happen until late January. Turns out another time was needed to install the wi-fi communicator properly through the proper electrical box. There was another hold up with their engineering partner provide proper documents for the building inspection (which was supposed to take place early November). It took several weeks to get the final document from the city and I had to reach out to the city myself; I would I have expected them to handle it without me having to support. Then, the utility said the signage on the system was not adequate, so they had to order new signage and install them, which delayed the process. The contract we signed with them said the work would be done in 6 months and it wasn't. It took about 9 months. The COVID-19 situation probably extended the work but that was already 2 months after they promised to get the work done. With that said, I'm not sure if this was a one-off thing for this company but I wanted to share my experience. I plan to update this if any future work is required.
Sunny success! | Lincoln, Massachusetts | 02/26/2020
I am very satisfied with New England clean energy!
I dealt with two solar companies. New England clean energy was without a doubt the far superior company and better customer service to say the least.
Jonathan | Wayland, Massachusetts | 02/24/2020
100% Trustworthy.
I interviewed at least 5 solar companies. New England Clean Energy had the most straightforward sales process. They did everything they said on time. I live in a custom home; they were not the lowest price but I think they are clearly the best value!
MAH | Hopkinton, Massachusetts | 02/20/2020
Clear and concise communication throughout
NECE was recommended by a friend who had used their services. After reviewing their competitors, I chose NECE as well. Roy provided clear and concise information and answered all of my questions. What I liked most is that he was not a typical pushy salesperson.
Simon Graham | Bolton, Massachusetts | 02/19/2020
Fantastic job for both solar panels and battery installation
I can't praise the folks at NECN enough - right from the start, they were helpful, professional and clearly committed to the ideas of a cleaner source of electricity. I was also impressed that they were very clear about the cost and conservative about the likely time to recover the cost. Two years after installing the solar panels, we asked them to quote a battery install so that we can manage the fairly frequent outages we get here without using a noisy, dirty generator -- the installation was completed on time and the result looks fantastic and works amazingly well. In addition, Mark told us about the National Grid "Connected Solutions" program where they pay us to supply power from the battery to the grid when demand is high which is another great program. We chose to have solar installed because it's just the right thing to do - but it doesn't hurt that we've recouped 35% of the cost in just over three years! (which puts us in line to recover the complete cost 5 years faster than we originally thought).
