Momentum Solar

Terrible support

After installation the support is 0. I called twice to ask them to remove equipment they forgot on my roof , they forgot harness and stuff which is still lying, my gateway is not responding too. When they sold they said they will fix any issues in a day or two, looks like one of those companies which gives false promise to make a sale. Pathetic

Not worth the cost

We were excited to have panels installed and hopefully see some savings on our electric bill. Salesman was nice enough and we should have done more investing on our side. Instillation crews were great. No problems with them. Then came the months of waiting to get approval to turn the panels on. After months of waiting and daily calls we were finally given approval to turn the system on. As we waited to see some benefit from the panels on our monthly electric bills it never came. We called multiple times and were told that it could take up to six months before we started seeing any reduction in our bill. Six months came and went and still no savings. Come to find out we were never told to join the solar buy back program. Monthly bills still hadn’t gone down from the previous year without the solar panels. We called and joined the buy back program. Electric cost went from $0.084 to $0.14 per KWh and any excess power we generated was credited at $0.11 per KWh. First bill comes and of course it is higher than the same time in 2021 and we see a $25 bill credit. We give it a couple months and same thing. Never more than a $25 bill credit and higher electric bills. I once again call momentum and I am told that because I have a big house the system is only going to produce up to 30% of what we need and we have 32 panels. We were never told that was all the system would or could produce. What a waste of money. Solar is a total waste of money and there is no way I’d ever do it again. The app to monitor the panels power production is always showing the panels producing more than the electric company shows and I also use smartmeter.com to monitor production and it is more in line with the electric company. When I call to enquire I’m told everything is working properly and my house is just to big. It’s always one excuse after another as to why the system is “working properly”

Unhappy!

Thought I’d done my research, but apparently not well enough. Reading some of the complaints from other unhappy customers which I can now relate to. Our system was on the roof in June and now we’re in August and Momentum won’t call for the final inspection which leads me to believe there is some defect in the system and Momentum knows it won’t pass inspection. Calling has done nothing to move this issue along. It’s interesting that complaints are answered by a Nathan Dodd who has not helped me at all and now doesn’t even answer my messages and I’m sure when he reads my complaint here he will say the same thing he’s told others, which is he’ll look into it, which apparently he doesn’t! Very disappointed and saddened by Momentum Solar at this time. Just today I waited 20 minutes to speak to a manager who never came on the line!

Momentum solar staff are very professional. I received details information about solar power. Their response to service is great and the price is awesome. I received the best quality equipment at a reasonable price. You can't go wrong with these folks.

Great Solar Company to work with.

Great Solar Company to work with.

Delays over delays, wrong wiring and so much more

The sales guy sits for hours at your home trying to get a quote. This was really annoying. Anyway, the real problem was the installation. The solar panel crew was quick and efficient, but the electrical crew was a disaster: they stole a shovel (which was finally replaced), one guy constantly complaint about the work (and a broken finger nail ...), they didn't know how to operate the trencher and we had to help them to get it out of the ditch. The trenching machine was left in our yard for 4 weeks and sank into the ground. The electrician forgot to file a permit with the town, which delayed the process by 2 months. Two solar panels are running >30% under capacity and the wiring is wrong - our backup power isn't connected to the Wifi ... no one ever calls back and tries to fix it. Horrible customer service.

My experience with Momentum is typical I'm sure. A professional visit and interview, plans made and installation complete. I am experiencing consistent Electric Bills that appear to come from the last century. Thanks for your support and thanks for giving me the confidence to recommend Solar at every opportunity.

Jean-homeowner

I had Momentum solar install panels on my roof in November 2021. The solar is still not activated as of end of June 2022. I have made numerous calls, to the contractor, to the Momentum headquarters and even the county government to determine the reason for the hold-up. Turns out there is a problem with the Momentum side not the Jupiter government side. I have requested that I be reimbursed for the electricity money wasted during this period and to finally get the solar panels activated. I have had it with this company and want to let anyone know this is not the company to go with for solar panels. What a disgrace. Seven months the panels have been on my roof and no activation in sight. The worst customer service I have seen.

Happy Customer - In Gilbert, AZ

I'm not in Texas, I'm in Arizona. I used Momentum to get my solar panels installed etc. It took a little while for the entire process to be completed. However, I have had the solar panels for a year now. At one point there was a malfunction. I was alerted right away and Momentum also called me to let me know and told me someone would be out to fix the issue. It handled in a matter of days. There is a notable difference in my electric bill. However, you need to know the rules in Arizona in order to get the most out of your solar. I'm very please with Momentum Solar.

scheduled appointments and no one showed or called

scheduled 3 appointments and no one showed or called any of the times. If this is how they operate I don't want anything to do with them. Long hold times when trying to get someone to find out what happened.

This has got to be the worst company I ever dealt with. I signed a contract with them on 4/2/22 and decided Solar wasn’t for me. I called their office on 4/4/22 and spoke with a project manager. I was assured that my project will be cancelled. This is well within their 3-5 day cancellation policy. A month later I started getting calls from them about doing site surveys. I reached out to Momentum Solar and told them my project was supposed to be cancelled. They claimed I never called to cancel and have no record of me cancelling. Further more every time I spoke to someone they kept insisting on selling me Solar. Momentum Solar did not seem to care that I wanted to cancel the project. They resorted to using scare tactics by telling me they will escalate to their legal department and that I will have to pay $2500 per meter to cancel. I received a letter in the mail yesterday 6/8/22 stating that I am on the hook for 15k. The letter further went on to claim that I was unresponsive and did not comply with contractual obligations. Companies like Momentum Solar should not be allowed to operated. My conclusion from dealing with Momentum Solar is that they are pariahs and con men. They seem to be willing to do anything for a quick buck or to sucker you into buying Solar from them.

A scam that keeps scamming

My family’s experience with Momentum solar has and continues to be a nightmare. From the moment we put pen to paper and signed everything has been the complete opposite of what we were sold and told. To make things worse after doing a little further investigation into contracts. We have discovered that the monthly payment plan that was agreed upon and discussed was changed with the loan finance company so we now have another complaint. Initially (August 2021) we were told that it would only take 6 to 8 weeks before installation of the panels would start because of a shortage in supplies. It actually took over 3 months (late October) and after I complained they all of a sudden had the supplies in an opening the next day to install panels. Once the panels were installed I never heard back from the Momentum. In December reached out to Momentum about an inspection which would have got the panels turned on. To this day I have not had an inspection (unless they came without my knowledge) but the loan company was informed in December that installation was completed and now expects payments. The issue with that is My panels are not and have never been turned on due to a mishap in the paperwork that my electric company will not accept. My family and I have done everything we needed to do but nothing seemed to be enough. In recent weeks the new rep that has been working on this issue has lost all my trust by asking us to take unethical actions just to get the panels running and keep our business which we completely disagree with. At this time my family and I just want the panels off the house.

Not a single regret

I really Have nothing negative to say. Everything from start to finish was a great experience. Even when i was having issues with the power company or trouble logging in to the portal or anything else, Leila was there every step of the way and more than helpful. She made the entire experience great. The panel's look great on the roof and they are producing a little more energy than we use so it is perfect.

New home - Had solar installed again

We just moved recently to Land O Lakes Florida from Long Island, NY Having enjoyed the benefits of a solar powered house on Long Island, we decided to do the same here.

More harassment from Momentum Solar

A sales person came to our home and we signed a contract for a 25K system. After he left we dug around for some other quotes that all came back in the 15-20K range. After asking Momentum why the price was so high, they come back and say they can do it for 20K. Either way our trust is completely eroded, so we canceled under the 3 days period written in the contact but got no initial response. We had to contact them multiple times to finally get a response and confirmation that it was cancelled. After this we still received calls from momentum solar in attempt to sell to us. They would just not take no for an answer. phone call after phone call I was telling them to stop calling, and they would not stop. It seems they finally put us on the no call list when I told them we have completed the install with another company. So now a few weeks by and we get a collection letter for the initial contract of 25k, when I have written confirmation that it has been cancelled. They will just not stop the constant harassment. So another call to customer service and the response is "whoops, we see you have cancelled, sorry we sent you collection letter". At this point I have no belief that it will ever stop. This company only cares about the sale, and they will go to any length to get it. Find a company that has better values ( both in $$ and as people ) for your solar project.

Not complete no communication

I had the roof done by your company they over estimated the tiles and I never got a refund or a call back about them. Then the solar panels took two days because the workers left your supervisor on site at noon and did t return until 330 pm. He said he was sorry be back the next day with a full crew. Showed up again just him and one other guy and instead of 2 hours he was here until 4 pm. Last I am still waiting for someone to come back out and hook up the damn system it's been over a month. Yes I have called your company 4 times and no one calls me back. I am soon getting ready to call my attorney to have him file a order for you to the the pannels off my house.

Awesome to work with - start to finish!

From the sales presentation to the final installation everything was communicated thoroughly and the follow through was excellent. The install looks great - better than any in the neighborhood. The interface with the utility company and the electrical contractor was flawless. Great solar company to go with for anyone wanting to save money on electricity and "go green!"

These guys are great. professional installation and I am now seeing my electric bill down to under 20 dollars a month.

Cannot Complete System to Contract!

I signed my contract on November 19, 2021, and had a contracted completion date of April 2022 to have my system activated. That already seemed like a long amount of time but due to the cold, snowy winters in CT, I agreed because it wouldn't have been possible to have my roof & panels installed with icy conditions. My roof was completed on February 16, 2022 after multiple phone calls to schedule and two last minute cancellations. I then had to chase the company around for weeks until they finally installed my panels on March 3, 2022. After my panels were installed, I had two men show up at my house on two different occasions completely unannounced, surprising me while I was working, which was inconvenient but ok. It is now almost June 2022 & my system STILL has not been activated. I'm being told that this is due to a production meter backorder; however, two different neighbors on my street who signed their contracts with competing companies AFTER I signed mine with Momentum have BOTH been activated with no problem. This week, I spoke to my consultant and his manager and was informed that this "backorder" may last "up to 40 more weeks." THAT IS TEN MONTHS AWAY. That would make my projected activation date March 2023, almost a YEAR outside of my contract & 16 months after signing my contract. This is unacceptable and I am about ready to tell them to come remove the panels from my property so I can go with one of the other companies my neighbors have used seamlessly. Very disappointed and beyond frustrated.

Best choice for me

I deliberately chose to move to an HoA that allowed solar. I've researched solar companies for over 10 years, first for a condo association, then for my own home. Momentum was the best fit for me and i have not been disappointed!

Complete joke of a company

Took almost 9 months and over 10 visits by install teams. Most visits were unannounced and the installers were expected to work miracles. It was after months of fighting and passing of the buck that the system was finally installed and operational. They claim the install completion is just getting the panels on the roof. They do not have to be hooked up or functioning for them to collect from the finance company. They will do the minimum they can to collect their money and then run. I would not recommend this company to ISIS let alone a neighbor. Please be cautious when doing business with this company.

Smooth Process

Was referred to the company by a friend and started the process which was a blessing, sales rep Jason Reyes gave me all the info I needed and before I knew it installation was scheduled, momentum kept me updated with the process and design, also thru the momentum app. Installation went smoothly and the crew worked very safe, fast and clean. Overall I recommend momentum solar company and I’m very happy with the production the panels are producing.

Best decision we made, financially and environmentally

I'm very happy with the solar panels installed on my roof by Momentum Solar. Thus far, and after two years, they are working flawlessly. My electrical bills are insignificant. Three months this winter I didn't have to pay for electricity, actually I got money back from the utility company. As the hot summer of central Texas approaches, I feel zero anxiety about summer electricity bills. I'm happy to know that my bills will remain constant for the 20-year duration of the financing, while in the meantime the cost of electricity will continue to grow (it has increased 7% so far this year in central Texas).

Our Momentum solar installation

Our solar was installed over two years ago by Momentum. We have 42 panels on our west-facing roof and have not had a single electric bill since it was installed. We have had zero problems with our solar installation since it was installed. Our panels provide over 130% of our homes' electric use, including charging our electric car. We are with Reliant on their Reliant Solar Payback 12 plan. Our excess solar power goes back to the grid and has always been enough to pay our electric bills. It does not matter what the season is, our solar panels have consistently produced more power than our home uses. We are delighted with our Momentum solar installation.

Worth the wait

Despite the whole COVID delays on conact with, and getting county inspectors out. It is working and seems to be making pretty close to my usage oh Kwh.