Momentum Solar

Run from these guys

Had an awful experience. Their site assessment was scheduled between 12 - 4 on Tuesday. So what did they do? They texted me at 9 on Tuesday and told me they'd be there in an hour. I was sitting with a client and could not answer right away. They showed up at 10 and really upset my wife, because she had responsibilities that were neglected. I also had questions for the site assessor, and they were not answered, because I was not home to ask them. So I was upset. If you're going to adopt that terrible cable company installation window policy, you have to do it AT LEAST as good as the cable companies, and show up some time in your 4 hour window. Showing up early to an appointment is EQUALLY BAD as showing up late and completely unacceptable. When I called up to cancel I was met with threats and bullying from their "Retention" department.

Bad customer service

In my particular case, the agreement with Momentum Solar was signed on the 19th of October. A detailed warranty was missing from the paper package I received from the sales person, so I asked to have it the next day. I had been directed by the sales person to call the company’s main phone, which I did several times. The average wait time for each call was 45 minutes with another 20 minutes of being forwarded to a project manager instead of simply letting me have a written warranty (text, mail, fax or any other way) he blamed long waiting time on the phone on Florida’s Hurricane’ damages – while I’m in Texas. The same day, I decided to cancel my agreement, based on poor service. The contract included a 3 day cancelation time which I used by signing the cancelation page and emailed it to the address that appeared on the contract. As part of this 3 day cancelation, I was supposed to be refunded in full the first payment, paid at the contract signature, in 10 business days. To ensure the cancelation I called again and waited an hour on the phone to be directed to a project manager that tried to convince me to continue with the project. I rejected all the offers and asked to be refunded. To make a long story short, I received my refund on November 7th after opening a dispute investigation through my Credit Card Company and start of a consumer complaint at the Office of the Attorney General of Texas. Since I got my money back (with a lot of hard feelings with this company) I cancelled my complaint and stopped the dispute process. I will not tell any of you, the customers, to do or not business with Momentum solar company since each one can make his own choices and make his own decision. As for myself, I do not consider this company as a good and trusted one for my solar project.

BEWARE of Momentum Solar --

Well over 300 days and thousands of dollars without a successful install. This company (Momentum Solar) has sent letters demanding payment before wiring was completed... FAILED several local power inspections. Still demanding $$$$$ while initial install FAILS with their rep's on-site rep saying broken product. Worst experience with any business ever. Had to plead and beg for documentation... Suggest you grab a pair of pliers and pull out your toes nails before dealing with this outfit.

Stole my solar rebate

Company ripped me off and the customer service never returns your messages. I had a rebate from CPS my electric company for $2500.00 for going solar and I figured it was either being mailed to me or sent to the loan company. I found out from CPS they set it up to send to them and now I receive no messages from the salesman or the customer service. I have been calling for months for this issue and no answer. Even the people that come to my doorstep from momentum will tell me that’s messed up but still the same issue.

Getting screwed by Momentum

After getting a quote from Momentum to upgrade the electric service to my house. Momentum only installs the solar panels & doesn’t provide the upgrade. So, not only can’t my solar panels be connected to the ’grid’. But, my Heat pump system can’t be completed (because I don’t have an upgraded circuit breaker box to connect it to). The written statement I have from the city inspector: “The engineered stamped plan submitted to the city required at least 100 Amps” (I had 60A) Because my family was going to need heat prior to November 21 (the closest date Momentum would give me, for them to perform the upgrade). I had to contract an electrician to upgrade my electric service. Now, Momentum comes up with a new figure (less than 1/2 of what they had quoted me) & are ‘willing’ to reduce my final cost by that much (from the final threatened price). The system hasn’t been inspected yet & they contacted the loan co. to start collecting payments from me. Bottom line, Momentum’s Customer Service Reps are horrible. They appear to be paid commission. The more money they can screw their customers out of. The more they get paid. Momentum doesn’t care about customer satisfaction or doing the right thing for their customers. It seems their sole focus is to squeeze every dime out of their customers.

STAY AWAY FROM THIS COMPANY!!!!!!!

I am 10 months into this project with NO activated system!!!! Failed inspections, shoddy work (installed a break er upside down), an NO communication. I'm now paying $1000 a month ($650 electric bill & $350 for payment on a NON-ACTIVATED system. What a joke!! Please, please, please, stay clear of this company.

A company that delivers only 75% of the product you pay for.

Watch out - make sure you are getting the system you contracted for! Momentum likes to contract based on a "per watt" capacity price, but what they don't tell you is that they use undersized microinverters that can waste up to 25% of the power your panels produce. Momentum cleverly spec'd out a system for me that used 400W panels, but only put 295W inverters on each. Now the 12.4 kW system I paid for only is capable of producing 9 kw, a loss of up to 25%! All to save a couple of bucks on using undersized inverters. Working on a lawsuit as we speak, if you have a similar experience with Momentum please reach out to me at (REDACTED) as my attorney is currently researching whether this is an isolated incident or if this should be more of a class action filing. This is shady manipulation of numbers at it's most obvious. When did 12.4kW turn into 9.0kW???

A Rip Off

Momentum Solar charged me over $50,000 in December 2021 for solar panels which was much larger than I wanted and did not include a battery . When I asked for a copy of the contract, they sent me a copy of a contract which had an incorrect telephone number for me and an email address that has nothing to do with me. It had what was purported to be my signature and initials pasted into the contract - but I did not put them there. As far as I can tell, someone from Momentum Solar must have signed my name. They also gave this incorrect email to Duke Energy which resulted in long delays because I did not receive emails from Duke needed to complete the installation. Lindsay Richardson and her team have a lot of explaining to do. I hope that this has not happened to you.

Stay away

From the beginning they called me and my husband a bunch of times until I e met with them. Finally had a meeting sales guy told us since we are in NJ the new law we are covered and we would have to pay nothing out of pocket. He also told us we would only be making payments to PSE&G nothing to Momentum. Fast forward a few months they finally put our panels on they left a mess on our roof and prices all over clocking our gutters…a bracket cracked into our roof and there’s now a leak in our living room we called 3 times no response finally got through they can’t come out to “look at it” for 2 more weeks. Then today we get a bill from a company called IGS Energy? Never heard of them before but somehow they have my information and card information for autopay. Telling us we owe then $120 on top of the $170 we just paid to PSE&G for the first month of having solar. We are not happy with this set up so far or this company. And the panels aren’t worth it for us. Asked our sales guy what was going on with IGS he told us he doesn’t work for momentum anymore and he can’t help us. Absolutely absurd and when you call to get answers no one responds.

Worst customer service Zero communication

Since the day the salesman walked out of my house with a signed contract, customer service has been non existent. After the install we waited 8 months for activation with no communication and unanswered phone calls. Once activated we did save some money. I’ve been trying to contact them since September 6th when our system stopped communicating. Every time I call I wait on hold for an hour with no answer and a transfer to a voicemail. No one returns voicemail messages. I’ve spent no lie over 15 hours on hold over the past month and have yet to talk to a rep. Of course the sales department answers right away but they can’t help. So I have a system that doesn’t work and a company that you can get ahold of. If they approach you run the other way. Fast.

Professiol Service

Everyone did a super job

Momentum Solar Panel Review

All good! everything that was described in the purchase came true! Production & support of the panels are very good. I had a problem with 2 panel peripherals and they were repaired quickly. thanks, Jay

I am very pleased with the solar panels. I am saving more than expected. I recommend investing in solar panels for large savings on your electric bill. The Momentum solar team was very supportive from the beginning with sales to the end of the installation process. They understood that solar energy is a new concept for our family and was very patient with the support that we needed.

No Help

Why do I keep getting these surveys when I get no response on my issues????

Whole house Solar and APP configuration with Enphase

Great Company with even greater employees like Jason who kept us informed every step of the way of all activities! Momentum is lucky to have him as his performance is to keep customers happy which he definitely did

I got solar panels installed over 7 months ago and no issues till now. Installation just took only one day and the Momentum team has kept me informed of every step along the way. No electric bills till now other than the small amount to be on the grid. No issues with the panels or the installation. I’m happy with their service.

System Installation

My experience with Momentum has been HORRIBLE! On day 1, when I signed my contract on March 30, I told them my entire house was going to be electric. My gas feed: asbestos wrapped boiler, range, water heater & clothes dryer, have all been removed. The utilities have been replaced with electric ones & my Heat Pump system is 70% installed. I’m waiting for Momentum to complete their end of my service upgrade. My house has 60A electric service. The solar panel system needs at least 100A to be tied into the system. After scheduling installation on June 24 (a crew was in my yard that day) & August 5, then canceling on me. Momentum finally installed my panels on September 12. When I get home from work that day, the solar panels are installed. But, the service upgrade has NOY been done. So I’m seeing ZERO BENEFIT from my panels. I was given a November 9 then days later a November 21 date for the electric service to be completed. It was 47 outside yesterday & I HAVE NO HEAT!!! Thanks to Momentum,

Almost a year installed and still no service

These people have knocked on my over November of 2022 it's going to be a year since they installed this garbage on my roof and they do not have the decency to connect this useless system, I have been calling them since they have installed it, and I gues because I'm black they don't care whether or not I complain because it is going no where with these people, I have been paying $172 a month since February for nothing and yet still I also have to be paying my electric bill ontop of that, which is $232 a month, so in total I'm paying a month $404. Thanks for allowing me to save (your right). I am tired of calling these people, they keep giving me excuses on top excuses, cmon now for a whole year, I need you guys to come and take your garbage off my house. Your people who you sent out to my house to install that thing, all they did was bore holes in my wall and left it, now the hurricane Ian that just passed flooded my house out because your people did a crapy job of not covering back the hole that they drill, now I have to pay someone to fix that plus I have to worry about mold later, you guys are the most unprofessional company I ever came across, please come and remove your garbage from my house thank you

THE WORST COMPANY EVER

Where do I begin? From the beginning this experience was a nightmare. After complaining numerous times I finally got installed. Took 7 months to get me up and running. After my first year up and running I received an end of the year bill of $700.00. I had a purchased solar on a previous house I owned and never got a bill from Edison other than the small amount to be on the grid. Now I am starting my second year this last August. My August bill alone was $398.00 and that was just the first month. I questioned the salesman when he told me I was only getting 15 panels. He told me it would be plenty. I also should mention I have a large swimming pool. He also told me I could add panels at anytime. I have been in contact with Momentum and they keep telling me they are not doing any add ons in California right now. They totally missed the mark on calculating how many panels I would need. I have a few neighbors who have solar with same square footage, more people living in their home (I am the only one in my home), and a swimming pool as well and they all have 23-25 panels. They manager of installations told me again today they were not doing any add ons in California. Also today I received an email from the Permit Coordinator and licensing Manager and she told me regarding getting panels added on "As you know,Momentum Solar is no longer working in California, and we do not have the staff to do this" No I didn't know that. I was told they weren't doing add ons. so which is it? She gave me contact info for a former employee of Momentum who now has his own company and he told me that when he worked for Momentum they NEVER did add ons. THIS COMPANY IS A SCAM! Not to mention liars. I will be contacting an attorney! BEWARE OF THIS COMPANY

After sales

The after sales communication and service is poor, it is difficult to connect with someone and they d not return calls or messages .

Great sales pitch and Install. After the install crickets

I asked for the letter stating they would remove and reinstall 1 time in the first 25 years. I was told over and over it was coming and I finally received it after the install. In BOLD LETTERS it stated NOT TRANSFERABLE. That was not disclosed until after the install. I asked to speak to the manager and nothing. I called Corporate and nothing. I asked why my system was not working and was told they were waiting on Duke. Duke says they have not placed the order? Sales pitch was good, Install was excellent. After install service nothing but crickets. At this time I wish they had not installed! Buyers beware! Management does not do what they say! They installed my system 19 days ago and still nothing!

Installation Fast and smooth!

The crew that came and install my solar panels where very professional and friendly. Installation took only one day. The Momentum team has keep me informed of ever step along the way.

After sales service is terrible

No shows and no calls. had to have my panels removed and reinstalled for a roof replacement. Two weeks "negotiating" for them to remove as my roof leaked and caused additional damaged. Once removed they told me that the new roof would have "to settle" for tow months before reinstall. Roofer (also a solar installer) said they never heard that before. First available appointment for a current customer was 45 days after roof completion. Day of reinstall no show, no call. Called customer service was told they would figure out what happened and call back. No call back. Complaint on website and was told they would call, no call. Called customer service and was told they would get me updated information and call back, no call back. Technicians showed up at 2pm for a 59 panel reinstall (initial install took a full day for panels and two more for all the other equipment). They left after an hour because of a rainstorm and said they would return next morning. No show, no call. I have filed complaints with the BBB and am warning everyone I know to avoid them at all cost for terrible customer service.

Poor Follow up and inexperience personal

Momentum has been a mixed bag with quality of product, workmanship, support and now the lowest in my estimate as it's all about talk, no action and lack of commonsense. I' will like to expand my solar system and only get promises and nothing happens! I have a complete system including Battery backup. They have very few people in this company that knows what is going on, so they are no longer recommended!

They Damage my new roof

Momentum solar is one of the worse solar company. Last week they came to reinstall the panels on top of my roof. end up damaged my new roof we been trying to get in touch with the manager for whatever reason the manager always busy it’s been two weeks we never get a call back from the manager last time my wife call customer service she was told they’re not going to fix the roof we need to call the roofing company to coming fix the damaged that they did. STAY AWAY FROM MOMENTUM SOLAR.