Momentum Solar

Sales shark and gimmicks galore

I interviewed 3 companies on the same day. All two hours apart. Momentum was in the middle and I made it clear we had a commitment and had to be done by a certain time. Very nice guy, but almost too personable that he didn't get to business until it was almost time for our next rep. He talked down his competitors and tried to force us into a contract before we meet with the next company. Then he sat in his car in the driveway the entire time we talked to the other Rep and had the nerve to knock on the door and ask to use the bathroom then proceed to argue that the rep with me was lying. I finally said get out of my house! He said he had to call his manager and I had to talk to them, which I didn't. He then proceeded to text me that the other company was selling an inferior product and he's lying. It took a few text of blatant honesty to tell him, he was the reason I choose the company! So, I cannot speak to anything other than their sales and tell you that besides getting 3 different reps calling before the appointment to schedule an appointment and this dudes sales technic, they don't know there ass from their elbow!

Maintenance service

The maintenance service they have is so bad. I had been trying to call them for the last two months and each time a representative gives me some recorded messages with no action.

Customer Service Lies

Had a failure in my solar/battery backup system for a component which Enphase is covering under hardware warranty. They sent me the part and asked me to set up service with my provider. Here's where it got bad. Momentum Customer Service cannot talk with the Service Scheduler, so they entered a case and promised that it would be FIXED within 10 days. When I checked for a date, I was told it would be "SCHEDULED" within 10 days. When I still didn't hear from them and called back, I was told 14 days for a schedule. The case was escalated and it was finally scheduled for today between 12-4PM. Of course, because of the huge snow storm in Austin (less than ¼ inch of snow) all service calls were deferred. No one called me. After 4PM no one showed, I called into Customer Service and was told my call was deferred to tomorrow. I asked to speak to a Customer Service Manager and was told he would call me. I waited for ½ hour and, you guessed it, no call back, so I called Customer Service Again. This rep was very nice and said he would find out what was going on. I was then told that "Scheduling" was working on rescheduling all of the calls from today and that my case had NOT BEEN RESCHEDULED after all. I now have a new date, two days out. Will they actually show up? Who knows... When I first bought my system, Momentum's service was very good. In fact, they called me to tell me about a problem with my system and fixed it quickly. Now, I have to let them know, source the parts myself and beg them to install the replacement part. Momentum Service communication is terrible and do they lie? Perhaps they are just making up stuff because they just don't know how to cover poor service.

Do not I repeat Do Not sign a contract with these fools!!!!!

All I will say is this company is a joke!!!!! If you happen to speak to one of their salesperson turn around / close the door.. Find another company seriously !!!!

Smart enough to say no, but too nice not to have wasted my time

Vague description from canvas employee led to what was supposed to be 30-60 minutes explanation of Solar System they offered. Ended up being 2 hours sales pitch trying to bash the utilities company, estimate an inflation model, propose a more affordable one and finally push for urgency to sign today for big discount. In the end I learned they lease equipment for solar and own part of your property. They charge you for power close to what the utility already does. Equipment has warranty for faults but not damage incurred. I am looking at getting Solar, but companies like these make it easy to get started and I can see who ends up profiting.

Momentum just wastes my time.

Momentum Solar has, unfortunately, become a bad company. I had my solar panels installed a little over four years ago by Momentum and it was a good experience. After purchasing a plug-in hybrid vehicle this year, my energy needs increased so I contacted Momentum in March about adding more panels as well as adding back-up batteries. I was told I'd need a few months of electric bills justifying the need for more panels so in August I sent the bills proving the need. I was contacted by their installation manager who said the need for more panels was justified. However, he said there were a couple of other jobs he needed to complete first so he couldn't get to me for a couple of weeks. When I didn't hear back three weeks later, I called him and he said his wife had been ill but he would get to me in a week or so. After another couple of weeks I called again and he said he was on vacation. After another few weeks I called again and his assistant said he was on the other line and she took the message so he could call me back. When I didn't hear back days later, I called Momentum's main number, and asked if there was someone else who could get to my project, but they said the only one who handles that work is the man who doesn't even return my calls. I then asked for a higher up at Momentum to call me urgently because I needed the project completed before the end of the year. It's now a week later and nobody has contacted me. If they treat an existing customer this way, I can only imagine what they do to unsuspecting new ones.

Satisfactory with everyone.

Working with Momentum is torture

I wish I could give half a star for Momentum Solar. Customer Service reps were unfailingly friendly and helpful, but the schedulers and the workers were uninterested, unconcerned, and negligent. I started working with them in mid-August on a simple remove and re-install so I could get a new roof installed. They delayed and stalled for 6 weeks before they removed them. A new roof was on in 2 days. They didn't return for almost 4 weeks to replace them. The installers gave me incorrect information. They were on their phones, or shooting the breeze with each other for hours. The re-install took 9 hours because they spent the first 3 talking to each other, standing on the roof, but not working. Working with them is torturous. Stay away from Momentum Solar

Best solar and service

We just signed up with Justin Benton. He was so knowledgeable and I can see we will always be in contact if we have questions or any issues, that is how personal Brian is. We also had the pleasure of working with Kami and she was wonderful. We have had Momentum Solar on our NJ home and have nothing to say bad about having Solar’s. All I can say is you SAVE lots of money. Looking forward to start saving some money again. Love Vito and Liz Lupedee

New Solar Power

I have had a wonderful experience working with Karan from Momentum solar. She has been extremely helpful and knowledgeable about the process. She was very deliberate about taking her time and making sure everything was explained well. She went the extra mile to make sure we were able to get as many incentives as possible. I’m glad that she was our representative.

*DO NOT sign a contract with Momentum Solar... There is a lack of professionalism and customers service, in which i have NEVER experienced before! On 06/24, we agreed on a price for the solar project at my home... after speaking with the manager over the phone, the approval was granted by the company owner and the contract was signed. Several weeks later, I was contacted over the phone and told that the cost for the project could not remain the same as we had previously agreed and signed upon. However, months have passed and I still don't have an answer as to what this "new cost" would be. It's pretty clear that this company just doesn't want to deal with this issue and the fact that it's a breach of contract. We all know that contracts are created to protect the company providing said services, however, it's also made to protect the customer. The fact that Momentum Solar, has created this breach of contract issue and at the end of the day, is just dragging along simply waiting for the customer to give up... hoping for a no harm no foul type of situation is absolutely despicable!!! I will make sure to write about my experience with Momentum Solar, at every chance I get, so that the public understands and sees the type of business this company is willing to offer.

Amazing Experience

Aaron was phenomenal and professional. He came in and spoke to my husband and I like we were family and made sure that we were WELL informed before signing anything. We are excited to start saving and are very happy to have security in knowing that not only do the employees genuinely care about our financial savings but the company as well.

Solar Specialist

Frank from Momentum Solar visited today October 5, 3024. He explained how this program works and we are ver satisfied with the specialist. We signed up for the solar program

They are cheaters. They told me before they agreed with me and I signed the contract that I have a 25-year warranty. With the first year and the first system failure, they told me I have to pay. I told them that I have a warranty. They said that the warranty does not cover the panel. If it needs to be replaced, only if it is faulty and we can fix it, we will do it for you. They are cheaters and frauds.

Momentum Solar Scams Clients

I got service from Momentum Solar last year (IGS Solar, LLC). They promised my electric bill would go down with solar. I would be saving about $40.00 per month. I have been paying $10-20 dollars extra a month now since solar. They came or a man came and lied to my wife and I. This people are the scum of the earth. I called to complain and they told me the deal was for a cheaper electric bill but adding the solar the cost is high. I asked where my savings were, but they were rude and refused to help. They said I was stuck with the deal. I was stupid enough to increase my monthly electric bill. It is also almost impossible to sell the house. What mad person will want an added bill? They are lying thieves stay away from solar. It is not free like they say. It will end up costing you about $50,000.00 and an unsold home.

Improperly designed and installed

Unfortunately, the micro-inverters specified for my project were undersized, and we now have what is known as "clipping." Which means, the panels are able to produce more the micro-inverters can handle, so we leave some "sunlight on the table" every day. It's estimated what I have lost about 5-10% of production because of this. Secondarily, when they installed the panels, they did not center them on the roof. This may seem petty, but it looks ridiculous, and I see it every time I pull into my driveway. I reached out to them for about a year on this, and could never get anyone to respond or take my call. The post-install support from this company is abysmal.

Wouldn’t leave my home

Rep came out for a consultation, i had sent a copy of my bill to them the day before so they could come prepared. Unfortunately, the rep didn’t have any numbers for me and he kept trying to get his “engineering” team to crunch the numbers. That never happened. After 1 hour I asked him to leave and he wouldn’t leave my home. Very pushy salespeople with no preparation.

Thankful to have found such an easy solar solution

We remain happy to refer momentum to our neighbors, friends and family. From our first meet and greet with our sales rep, through the super simple planning process and installation almost 5 years ago, we remain highly satisfied. Momentum has lived up to every word of the agreement and the service is so seamlessly simple with not a single penny out of our pockets and only a small window of our time requested for installation and inspections after which is smooth sailing. We and are looking forward to another 20 plus years of not just reducing our carbon footprint and our electricity costs, but doing our part to help create a cleaner world for future generations. Thank you, Momentum, for your transparent, dedicated and skilled service level, and thank you for making the solar conversion effortless and easy to understand.

Hyped selling

Scheduled a meeting with a Momentum Solar Rep. He made great effort to educate me about why solar offers consumers savings which was interesting and informative. When I asked for a Proposal that could be left with me for consideration the Rep refused and acted as though he expected me to simply sign up without time given to review all terms. Thia is an old fashioned sales tactic that is dangerous and not in the best interest of the public good.

My lack of Due Diligence

After retiring from TX state government, I try not to complain. Some people are not happy people. But I have worked all my life and it doesn’t take much to return a telephone call. I had solar panels installed 2022 with thoughts of always having power. Now in Houston, every time the wind blows, there’s a power outage. I call Momentum after looking to access the “saved energy”! OMG, one needs a generator at another expense. Now I’m paying for solar panels and Momentum won’t call me back. I’m 70 y.o., RUN from this company. After my initial installation, I had to pay an electrician to correctly wire their system to my circuit breaker. I couldn’t simultaneously use my washer and dryer. Momentum never offered to reimburse me. They did send out an installer but couldn’t diagnose the problem. Just do your due diligence and research companies for practically any financial expense. I have learned though that costs are similar. The follow up is the big difference. Check out the customer service history!! Just stay away from Momentum Solar!!!! But if you don’t care about feeling like “whatever” call them. That’s their MO.

Fraud be careful!!!

For some reason I’m paying very high utility bill plus for the solar company, so instead of having 1 bill now I have 2 , the sales guy that pitch me , lied straight to my face , be very careful do not go solar and def do go , Momentum, Solar , now that I called them all the day is you signed a contract scam!!!

Bate and Switch

I fully intend to wait till my solar project was completed before writing a review, but I’m now five months into what was supposed to be a couple months, so at this point I don’t know when I’m gonna be done. I’m doing my best to keep this short, as I could write all day on the poor experience I’m having with Momentum Solar. This company seems to only care about sales. They told me basically anything I wanted to hear, but once signed with them they became unhelpful and uncaring. A big pull for me was they do everything in-house so it’s streamlined and there’s great communication. This was not the case at all; the company is too big and inefficient. Their communication is very bad; they’ll usually respond quickly to let me know they’ll get back to me, but getting answers takes forever no matter how much I reach out. I’m spending about 65k between the need roof and the solar. They added about 15% to the cost of the roof installation after the fact, and when I tried to work out a deal with them I spoke to two reps and a manager who all told me I singed a contact so I should be happy they didn’t add more to the cost (I’d be very very care what you sign with this company). I had many other problems with the roof installation, and I’m still trying to get them to come out and finish the work. The solar went pretty well; the issue is they failed inspection. It’s been two months now and I can’t get anyone to tell me anything about what’s going on, again, no matter how much I reach out. Lastly (for now) the loan they set me up with started even though I’m not producing any energy to offset it. They told me it would not start for two months after installation was completed. This is by far the worst company I’ve ever worked with, with the exception of the DMV and IRS.

Good company!

I am very happy with my new solar installation from momentum solar, Nas Amarah and the crew really did a great Job. I appreciate your effort! Thanks!

Momentum Can't Communicate Effectively with Customers

Momentum has put forth one of the WORST customer service efforts of any company that has done work on my home. From the get go, the guy who sold me the job told me he would be the ONLY guy that I would be in touch with, that HE was in charge of my job, no one else. I've never heard from him again. I had a roof install done as part of the work. The roofers left all manner of debris all over my yard as a consequence of poorly installed, ripped tarps that didn't catch any of the old roof material coming down. Still picking up nails and shingle remnants. I wanted additional panels put on, but I was told that I wouldn't need as many panels as I thought would be appropriate for my usage, and rather than producing enough energy, I feel as though I will still be owing Eversource. But I won't know that until my panels actually get connected, which hasn't happened yet. Panels were installed in March. I've had multiple inspections set up by a DIFFERENT customer service rep randomly texting me that I needed an inspection and that someone had to be at my home for it to happen. Most of these alerts were short notice without any consideration of whether or not anyone could actually be there for it, after the appointments had already been made. The last inspection, after the panels had been installed, was to check to see if the roof was properly installed. It consisted of a person walking around my house, without getting on the roof. I was then notified that I needed another visit from a roof repair person, which was also scheduled without previous knowledge or consent, for which I was unable to be home. Since then, I've not heard from ONE person at Momentum about my connection, when I will start generating...nothing. It is now nearly June. So I will tell everyone that is ever considering solar to steer clear of Momentum, as I should have.

Get your solar panels elsewhere

I originally posted how happy I was with the process. Almost within days this has turned from an exciting new addition to an utter and complete nightmare. Do not sign with them!!!!!! I made the decision to move forward and almost instantly I changed my mind from financing to paying out in cash. So the original contract was cancelled, I signed a new contract for a price and put down 10% down payment. Then I woke up to paper work from the a bank saying my financing was pushed through. But they financed my loan for a different amount that I signed for, a different production amount that I signed for, they have kept my 10% down payment in cash as if I was paying in cash. I have called numerous times and I get nowhere with them.They do not honor what they have signed, and when I have called numerous times each time I am promised someone will call me within 24 hours. No one calls! Stay away from momentum solar!