Momentum Solar

LIARS

They installed in December but it took state inspection and FPL about 2 months to finalize whatever they had to do. I had to pay both my loan payment and FPL payment for 2 months so costing me double. When we signed up they said that will not be the case. Just talked to extremely rude customer service representative who "unfortunately couldn't do anything" Go figure....scammers!!! I'm sure there are better companies out there, do your research, especially after reading all the other reviews. I was gonna recommend them to my parents and our friends who are looking into their options, but god no way after this.

Find a solar company who respects their customers

I cannot recommend strongly enough that you avoid Momentum Solar at all costs. The first time we met with them, we spent three productive hours learning about their product and services with an excellent representative, only to have that visit end with a call to a sales manger who offered a hard sell pressure tactic to sign today. The manager insisted we sign the deal and if we found a better deal, he promised to give us $1000 and let us out of the deal. That should have been the end right there but it was not. They called to schedule another visit with a revised proposal. Against my wife’s better judgement, I scheduled another meeting with them. After a pleasant 90 meeting, the new representative began to bash a competitors proposal that I shared with him. When I asked him to expend his energy convincing me to go with Momentum rather than slandering a competitor, he chose not to honor my request. In the next 10 minutes the conversation turned into a legitimate argument in which the representative raised his voice with me telling me I was making a mistake by considering a small, family-owned local firm. His reasoning was that they would go out of business or owner might die and then I would have no one to turn to if I had a problem. My wife finally intervened and asked the representative to leave our home. Today, three weeks later, I received another follow up call to try to schedule a third appointment. I asked to be removed from their system and to never be called again. They asked one last time if I was sure that I did not want to review their new proposal fresh from engineering. When I refused, they hung up on me.

Took 3 1/2 Months to Fix 40% of my Panels

Overall, I have not issues with the panels (this was the 1st problem we have had with them), but I do have a problem with Momentum. I lost 40% of my solar production for the entire summer. I called in June 2023 and because Momentum seems so short staffed, it took them 3 1/2 months to triage and fix 8 of my 20 my panels. I found out that my panels stopped producing in February so the outage was actually 7 1/2 months. After multiple calls, Momentum refuses to credit me anything for my loss of production. I requested a manager call me but that never happened. My thought is that Momentum's inability to provide timely service should not affect my wallet. For those new to Momentum, please review your production closely as Momentum does not let you know if your panels are not working.

Terrible Panels & Pathetic Customer Service

My panels were installed in summer of 2021. They did not function properly till NOV 2021 due to multiple installation/generation issues. After changing my electric provider (to get the solar credit) I did get negative bills for first 4 months! But after that, the performance of the panels & the energy production decreased significantly!! I logged in multiple support requests but there was no proper response. I was made to contact multiple teams but no body takes ownership & no one cares about the customer issues! Now, I am paying $150 on an average per month along with the solar loan costs. My total costs are way higher than what I used to pay prior to the solar panel installation. Overall, I would NOT recommend this company to anyone, Wish I stayed away.

The worst solar company

From the beginning I realized that I was in a bad situation. The process took too long, the number of panels was not enough to produce the electricity that I need. But the worst part was that it caused a leaking where the panels were installed. After that was fixed the squirrels built a nest in between the panels and the roof and then make a hole in the roof and eventually made a hole in the roof and get into the house. I called them immediately and then the nightmare began. First they told me its not their fault but the squirrels, and I have to fix the roof myself even tough the squirrels look for the warmth of the panels because of the space between the panels and the roof and they are supposed to put a critter guard around the panels to protect the roof and their own panels. Then I was told that I have to pay for them to remove the panel. I told them that it's an emergency because if it rains I would a leaking into my house, but they simply didn't care about that.

HORRIBLE

Sat thru the entire presentation (which took up about 4 hours) have a signed / dated CONTRACT and all my banking information just to have them all of a sudden say I was not qualified. Also, NEVER gave me a LEGAL letter to terminate the contract before like I would of had to do. They are fraudulent and have NEVER answered my questions and avoid ME. So I guess I will have an attorney look over the everything and determine where I go from there. I WOULD NOT RECOMMEND THEM AT ALLLLLLLLL.

Horrible customer service

DO NOT use this company. The customer service is horrible. They are borderline fraudulent. We’ve been waiting since April for them to fix an issue with our panels. They’d tell us the parts arrived and then schedule an appointment. Then they don’t show up for that appointment. When we call and ask why they didn’t show, they tell us the part didn’t arrive. And that they will have someone call us. This is the cycle that’s been happening since April. Take your business somewhere else.

The sales pitch, and the reality are miles apart. We were led to believe that we would be paying a small fee to remain on the grid. In reality our power bill only went down a small amount. Think twice if you think the cost of these panels is going to substantially replace your power bill.

Bad Cust Service, Panels arent holding up their end.

Supposed to be substitute for light bill, I'm paying for both. they aren't holding up. We have had problems since install. had someone help- once they felt the ball was moving - we were dropped. and "0" contact since then. apart panel payments i have had to pay over $200 plus on top of my panel bill. this is worse than just paying my light bill. instead of saving money- I'm spending more.

Very poor business practices

This company has been terrible to work with. The sales people are fine, but the installation crews are incompetent and customer service is beyond terrible. After five months, the installation is still not complete. The meter that records the output of the solar array has never been installed leaving live electrical lines open to the weather. Numerous attempts to get resolution are ignored, yet we continue to be harassed by their bill collectors because we wisely held back the final payment until the job is finished. Now some cretin in New Jersey is attempting to put a lien on the property. Steer clear of this company for your own protection.

Loved working with Momentum from "day one"

Our sales rep, Chris W., was fantastic, making many visits to us to review cost, processes. and all specs and anticipated savings. He was our one-stop man for questions, and walked us through the financing as well. True to their word, the system was up and running within 60 days of installation, which included the inspections, meter switching, and all the paperwork and connections through our existing electric provider. We couldn't be more excited to begin gathering our solar energy. The first day up (a cloudy day) we actually kept 17.6 pounds of carbon out of the atmosphere. The on-line app for monitoring our panels is easy to load up and operate. Love everything about this experience. We are so excited to be going green!

I absolutely do not recommend it!

Based on my experience, absolutely incompetent and deceitful staff!

Don't do that.

Company team installed 11 panels; one was broken. I did report about it, after two more months nobody showed up. At this time, I still have to pay my regular energy bill and loan for solar system. It is reality show how Momentum Solar works.

Scam.

The worst customer service I’ve ever dealt with. Going on 6 months of no action.. I was promised one thing by their “Experts” and now I have your system on my roof paying the bills and still receiving $400 electrical bills. Then after getting the run around for 6 months since it’s been installed they tell me I need to double the size of my system at my cost… They got me in the door with false promises and now have me cornered to double the size or pay for a system that doesn’t provide. I’m curious if any of your other customers would be happy with a solar system and $400 utility bills.. May I add one person is living in the house.

Great experience!

Great savings and good quality!

should have read the reviews

The highlights are this company is a scam, they don't return calls, can't get ahold of cross departments to facilitate scheduling and have misrepresented the length and difficulty of project install. I wish I could comment on how the panels work but judging by other reviews it will be just as bad as the merry go round of torment I am stuck in now. If I could get out of solar panels I would. For years I refused to do solar paneling even as multiple sales people stalk my home daily year after year. I have heard horror stories of paying for panels that aren't functioning or installs that aren't complete. Well, Momentum must have caught me on a good day because I agreed to a sale's pitch. The first lie was that the meeting would be 30-60 minutes tops. The consult was indeed a 4 + hour meeting. I expressed the very specific concern of having the panels placed and paying on a loan without solar. I was assured that the loan re-payments would not start until the solar panel project was complete and "FUNCTIONING" FOR 60 DAYS. Therefore reaping the benefits of solar and effectively switching my UI bill for the loan repayment. And here I am with solar panels on the roof, incomplete electrical work, no return calls from the company and an email from dividend that my payments will start Nov 15th as Momentum has sent notification that my project is complete. I must be the idiot because technically I am financing the panels which whether functioning or not are in my possession so I don't have a leg to stand on. However, I was sold that this process would be smooth and effortless and that Momentum would handle everything from install to permitting and the site visit with the town. Everything I was told has been incorrect. I met with Momentum on August 4th, the home/roof inspection happened pretty quickly but I was told that my home energy audit may be past the 10 year limit and clearly instructed by the inspector that he would leave a note on my account that I had one done and to call me if I needed another. He stated Momentum would be able to easily see this in the town records. I heard nothing.... then received a call I needed an audit, tried to clarify that this meant my past one was older then 10 years and they didn't seem to know I had one and said they would check and call back. After finally establishing I needed a home audit and getting this scheduled I was contacted panels were ready for install. The sales associate asked if this could be done the Saturday of Labor day weekend - I indicated I would not be around. He asked for Tuesday and I told him I was working - I was informed I did not need to be home for install. I received no follow up confirmation about time and had a crew show up Tuesday at 7:50 am, telling me I needed to be home for 6 plus hours of electrical work. After verbally giving permission to do the exterior install it took me reaching out several times to set up my own electrical install on a seperate date. I spent another day home with a crew of 2 for the electrical only to be told by the electrician I needed a second install day for the inside which would take another 6 hours. And here I am at an empasse. I have called the company numerous times with multiple excuses of why they can't facilitate scheduling. They can't reach managers, departments, can't see the schedule, the phone "just keeps ringing" in the department they are trying to get ahold of for me, they are booked too far out etc etc. This didn't stop them from sending my finance company a notice of "project complete". So now I am halfway through a project that I will start making payments on and no end in site. I have been told multiple different things but in the end am never called back and there has been no follow through. They seem to have bit off more than they can chew and apparently have hundreds of installs but no one available to complete projects. And so I have been informed that even if they get me scheduled for the second install this could be months out and then I still need a city inspection. The on the ground crew have been pleasant and efficient, however dealing with this company has been a nightmare. Every one apologizes but can't seem to land the plane and get a task completed. I regret the one recommendation I made to a fellow employee, at least he was smart enough to go with a different company. A disgruntled customer would be putting it lightly.

Terrible

My husband and I were open to hearing about this company. We scheduled our appointment when they called to get 2 more calls back to back that they could not make those times. We said ok and rescheduled. Received a phone call 20 minutes before our scheduled appointment asking if they could come tomorrow. The answer was no as we had already changed our schedules to accommodate the company, who should have been accommodating us. Told the scheduler, thanks but no thanks. 20 minutes later, the sales rep shows up at our door, Tony. I explained to him that we would not be using this company as we have no faith in the company’s ability to follow through since you can’t even get an appointment time correct. He politely argued for a few minutes and we had already made our decision. He proceeded to leave our property and then call his boss while still in our driveway and tell him in not so polite terms about us. Piece of advice if you want business, be on time, don’t keep changing things and if your sales rep is going to speak poorly about your potential customers, maybe they should check if their windows are open before speaking about them.

Customer Service

I have had nothing but issues with my panels. At first, they were very responsive. They would be out within a day or two. Now, I paid for a modem and they cannot find a time to come out an install. I have called. Emailed. Even text with Fernando B. and still no modem. I do not even think my panels are working as I got a $250 electric bill. WHATEVER YOU DO, DO NOT USE THIS COMPANY!

On October 12th, 2022, we signed up for Solar with Momentum Solar. This company representative, Travis Davenport promised us that we would be installed and up and running by February 2023. He also promised us that we would be able to have Gutter guards installed to prevent debris from accumulating in the gutters since I would no longer be able to climb on the roof to blow the debris out. Sometime between October and February, the sales rep. left the company and now all that was promised to us to sign this deal is left in limbo to include having us switched over to Solar. The Solar panels have been installed back in February and both the town and power company have visited and approved the install and conversion to solar sometime in April. Well, it is now June and after dozens of phone calls and e-mails inquiring about my install, nobody at Momentum will return my calls or provide me any status on when the transition will take place. I have contacted other Solar providers and it normally never takes longer than a couple of months to get the town and electric company (Eversource) to approve this transition. I was finally contacted by an Alysaa Ned in May who seemed to be working some of these issues but now I have not heard back from her in over a month. My main concern with this whole issue is now I am tied to this unresponsive company for the next 25 years! All they seemed to care about was getting the contract signed. But after 8 months of stress trying to get some answers, this whole process is taking a toll on our health. We would rather go back to paying the ridiculous electric rates then to have to deal with this company. Please help us. A recent update was our project was turned over to a Mirza who once again promised to get us answers and, in his words, "make things right!" He has done just the opposite. He has made contact with us and on at least 3 occasions has promised to either call us back with an update or send us documents to explain why the state is holding up our connection. He even went as far as to blame the state of Massachusetts for the hold up when it appears the original calculations for our project were grossly inaccurate. Please, Please, Please someone other than those mentioned above can contact me and tell me why I am not hooked up and running when the company salesman told us otherwise.

I am impressed by the professionalism displayed throughout the process, starting with the initial introduction where the features of having a solar panel was comprehensively explained, and the actual installation.

A good experience starting with Nathan in sales through Care team coordination with Mackenzie. The inspections and installation process was smooth and on time. Just waiting for the town and power supplier to provide final inspections and approvals, which is beyond the control of Momentum. Would not hesitate to use this company again.

They was good

Lying Salespeople

I was told that I needed to have a certain level of electric spend to qualify for the PSEG incentives. When I looked at my records, it wasnt clear I would get the credits. When I asked for this information, it was deflected. I cancelled the appointment, but they guy still showed up. Buyer beware.

Inspection failures

The installation of the panels went well. The inspection process has been a nightmare. You have failed two inspections for wires at the house not being installed properly. After the second failure the GRU inspector place a lock on your junction box and request the person which applied for the original permit meet him at my residence with a torque wrench to properly tighten the wires. For two weeks I have called your customer service department to get this issue resolved.I have had three cases issued by your department and requested a personal callback and have not been contacted. On my last call I was referred up to a supervisor who assured me I would be contact, still no call back... My payments begin August 1st and I will not have my solar working if you don't help with this issue. Do you have the authority to get this situation resolved?

Negligent scam artists

They do whatever they can to ensure a sale and install the solar panels in order to make money. You will be charged without them evening working and it’ll take years to get any real help. Crooked people with horrific management. So many egos