Momentum Solar

Kim S.

I was very happy with the job that Momentum Solar did installing the solar panels. They explained everything to me. I would recommend them.

Just had my panels installed

I definitely give team T-24 5+ stars - they were very pleasant and answered all of my questions. They cleaned up everything - very impressed with them. The Project Executive assigned to me, Brandon Weir, never returned my calls. As a matter of fact I have never spoken to him. I returned one of his calls but never spoke with him. I give him one star. Frank, my sales person, was very nice. If it wasn't for him I wouldn't have known when anyone was coming to install my system. Now I'm at a loss as to who to call to see when the County and Duke will be coming out to check everything out and get my solar running. I certainly don't expect to be paying for anything until my system is up and running. My neighbors have been waiting to get theirs up and running for two months - totally unacceptable! I didn't know the answers for panel type, etc. in the review. Couldn't find any of that info in my folder.

roof

momentum solar is in partners with momentum roof i needed a new roof roofing department install a new roof shingles and EDPM rubber roof all of my rubber roof is bubbling up and lifting up i don't recommend momentum solar or the roofing department to anyone

Yes, four stars.

Thus far, the panels work excellently. Momentum did a good job with estimating the number of panels I'd need to relatively have a zero electrical use from the grid. There were installation problems, however. They did not coordinate well with the roofing contractor, so installation of the panels was delayed. The installers were completely befuddled by my Generac generator and the transfer switch. Many, many, many problems associated with this. After the group came to run the conduit through my attic, the house wreaked of pipe cement so strong that I couldn't stay in the house the night of the installation. Had I been warned, this would not have been so bad since the smell was completely gone within 48 hours, but it was a bit disconcerting at first. So, you may be asking, "With all of these issues, how do you justify the 4 - star rating?" The answer is that the Momentum customer care bent over backwards to resolve all of these issues, and did so promptly. Not only did they apologize profusely, all problems were addressed in a timely fashion. And thus far, one year in, the panels work exactly as promised.

Savings

We are doing good saving money and protecting the environment. Momentum Solar install great products and the system is stable.

Never Expect a support after installation when system in trouble

Sales - Nice & good following up Installation - They do not carefully handle roof & shingle. I have fixed some broken shingles so many missing water seal on cracked shingle, hard to expect someone will install a system with a full responsibility, or, maybe I have too much expected. I have no complain on them. Service - This is what I am talking First - one of micro-inverter has failed (1) I have requested to fix (2) service guy installed wrong hardware, and force me to use low & used hardware (3) he replace with a right hardware after I complain but, just put on the roof (4) i have asked to fix (5) they fixed - put the micro inverter the back side of panel using black tap (It is not joke) (6) all fall down, and I have fixed by myself yes, it is a history, maybe the service guy is not much educated. Second - some of inverters are starting to stop working for 5 minutes, 1~3 times every day. and, it become getting worse. more inverters and more frequently. (1) engineer from momentum - need to replace MI but need to talk with Enphase first (2) I have contacted Enphase - not much info, just basic information and firmware update and limited info on me because I am not an installer (3) after week from request of information, no response, so, send an email, and got a call Momentum CS said - still good amount of production so, system is a normal. I think, they can not say that.. honest answer is 'the problem is not normal, just the effectiveness failure is just ~1% now'. I have paid $16k for the system, they can not say 1% ($160) loss is normal. I have paid 100% of payment, to get a system is working 100% of time even the efficiency is not 100%. but, My system is working just 99% of time. Problem is a problem, if that is small to fix now, they have to excuse instead justify with a irony words. Let me explain using TV, your TV is turn-off for 5 minutes, 1~3 times per day. so, you have complained, they said 'Most of time working well' so, that is normal. this is not just for 1-2 years device or system, if buy a system, have to use over 10 years, even 25 years. The technical support & service is very very important. Unfortunately, so doubt on it I have been collecting all records about all issues, and provide it.

Great company. Always room for improvement.

Overall the experience was great. One thing I wish I had known was other options that could have been paired with my solar install. I found out after the fact, batteries are not the only extra with solar installations. I found out that I could have had a consumption meter installed so that I was aware of what I was using versus production and accurately detail what was going to the grid. The equipment for that was not offered on install. Even when I asked about it after the install was completed, I was told it would be checked on. I got very little information in return. I got a quote for it, yes. Via email. But very little information was given to me about getting that extra equipment ordered and installed. Great company but sometimes the follow up could be better.

Momentum meets its promises

Momentum said they would lower our electric bill from $225/mth to $65/mth and they delivered!

Great Momentum!!

Momentum, really it's a great moment to have Solar on my roof, the service is great, they installed it correctly. It's been 8 months and working fine. Price is great, sales agent gave me a very good deal. Have to wait and see future savings how much it will benefit.

I would give 5 stars...

The installation was quick and excellent. I would give 5 stars if the followup process with the inspection was completed in a timely manner. It's been two months after the installation has been completed and I still have not received the confirmation that all inspections are done.

Inept, Unprofessional Company

I would not recommend using this company for your solar system. The company has failed to take care of installations needs for installing protection for my portable generator. They were informed of this when I signed up for the system, when my home was surveyed and when the installation group showed up for the install. It is now 2 and a half weeks later and still not protection installed. In addition, upon asking about the status of my system being inspected and getting a meter change from Duke Energy, I was given information which did not add up to the true facts. I now find that Momentum has never submitted the system to the county for inspection and as a result I am nowhere nearer to system use than I was before I agreed to buy the system Their customer service department is not helpful as well. Though my salesperson told me on two occasions to contact customer service with the number he gave me in a folder, I never received said folder and had to search for a contact number as I was never contacted by this department even after asking the salesperson to have them do so. Upon contacting the customer service department, they failed to follow up in returning my call the next day with the information I requested. I had to again call them and still was not provided with information. I went investigating with my local county office for building permits and found out my system has never been scheduled by the installing company for a county inspection. In addition, Momentum never posted the completion card on my house for the county inspector to find. Bottom line....they are very quick in asking for payment as each section of the plan completes, but once they have 90% of your funds, they lose track of you and any actions required to complete the installation/activation of your system. They do not appear to have any system to track completion and if they do, they do not take the time to review it and move actions on to complete a project. So, save yourself some time, money and headaches, find a different company for your solar system

Worse than car salesmen

I scheduled a consult at a home show. The gentleman arrived 40 minutes late. He was unorganized, seemed confused and repeated himself. He seemed unfamiliar how to read an electric bill and was using the wrong number to make computations. I was willing to look over all that. The kicker was when I mentioned battery backup, 1: "We don't sell battery backups. They cost to much and the technology is lacking. Seriously? When I told him we're done talking if that's the case 2: he called his manager who said it cost $15-20k for a battery backup system. Which is it $15k or $20k? I told the installer their price for battery backup is far beyond any of their competitors 3: No worries we price match. Strike 3 1st they don't do battery backups at all then well we do but its expensive then it's no worries we price match. Typical car salesmen bull... and if they price match then they know they are way over charging in the 1st place I told the gentleman we're done he can leave.

Horrible

This company gives a bad name to solar in general. The worst experience I've ever had with any company or product bar none. Run away. I was sold I, I was lied to, I was ripped off. They sold me on a solar system on a house that was 3 months old. short story. System was promised 85% offset, turned out to be 46% after 18 months average. Average bill was 90. Now it's 175 plus an $88 solar loan. So I spent 20k to nearly triple my electric cost monthly.. what they don't tell you is switching to a net meter electricity provider double you kwh cost. Momentum won't help they don't care, they don't respond for months when they do they just want another 20k to fix it. Refused to come out to even check the system is working. THEY ARE TERRIBLE. Use anyone else. They will just be another company that goes bankrupt from lawsuits and open under a new name.

Terrible output

We bought a house that already had momentum solar panels installed, the contract saved the previous owners money but we got in on their contract after all of the Incentives were over. Our expected panel output is supposed to be around 700 kWh (which I feel like is extremely low considering the sheer amount of panels that we have on our roof) the actual output is 400 or less kWh. Doesn’t even save 20% off our electric bill (2700 sq ft house) and the financing payment more than double the amount we would pay without the panels at all, thus negating any cost saving at all. Don’t do it, it’s a rip off.

I wish 0 was an option. Taking advantage of elderly!

Just found out that my dear friend Doris who is 91 years old, almost deaf, mostly German speaking was coerced into signing up for solar panels!! She doesn't remember signing anything but there is a recent permit filed on her house from Momentum Solar. She is worried sick about it. Sounds like we will contacting a lawyer.

ause

I am very displeased with your service and responsiveness to my request for taking down and setting back up my solar panels when I had my roof replaced. I received friendly service to my phone calls but never received a return phone call. Also, I was lied to by the scheduling dept when they said I was scheduled but the "scheduling" was never entered into my file. We did get the panels taken down and put back up but it took almost two months, and numerous phone calls, to get the panels put back up. Your representatives are very friendly over the phone, but the lack of follow up and the need get the home office involved was unsettling. I am not inclined to recommend you because of your lack of professionnal service.

Very satisfied with the whole process.

From beginning to end, they have been extremely professional, courteous , and helpful. The crew that installed our system was wonderful. I highly recommend Momentum Solar if you are thinking about Solar Panels.

Trust ?

After having the panels installed and also an unneeded new roof my driveway was destroyed and as of today (2) two years later I have not received the promised cost of the repairs monies and every time I give them a call, am told a call back is scheduled from them. Today 09-08-2021 I left another message on their system because there is no agent to get my call so, Will they call me?

Worse company every dealt with

This has to be the worst company to have dealings with. My solar panels stopped producing electricity and was told it was the heat pump that was installed causing line noise. The heat pump was installed BEFORE the solar panels. June I produced over 2000kw but now the heat pump is causing it to produce 0.4kw in one day. I have called numerous times to get resolution. I get put on "forget" or transferred from one person to another at the main office. I was told they will get back to me. Still waiting. Wish I had gone with another company. I am paying alot for no service. Look elsewhere.

Unreliable

They can't even keep a sales appointment or let one know they are late/unable to come. With that level of incompetence only a fool would trust them to install anything correctly.

Great overall experience

Michael from NJ office greatly explained how the solar panel process was going to work. He answered all of my questions and we have them installed. The overall experience has been great!!

untrustworthy

Momentum installed our solar panels in May, with one part missing. The installer said he informed the company so when they came back the next week to make the connection box, they would brought the part and perfect the panel installation. But they didn't. The project manager also indicated that they would start getting the power company's approval and the process would typically take 2 and half to 3 weeks. Now nearly 3 months later in August, they still have not come back to install the missing part. Every time I called, they simply said they are informing the installation manager and nothing happened afterwards. The power company approval has just be completed this month. 2 to 3 weeks Momentum estimated was really far off. Now I am concerned when we start using the solar, how can we trust that they will help us address possible future problems as they promised.

How can I express my dissatisfaction in few words

As I've already wasted so many hours trying to get issues resolved. Don't get me started on hold times and no replies from a fake auto call system. Do yourself a favor save the time, once they got your money. They don't care.

Worst thing i ever did because now im paying 2 bills

Im gonna gave you 1 stars because dont have cero but since the guy came to offer me the solar panel i agree to one payments and never again gonna yave to pay Duke well now im paying dule over a 100$ a month plus the solar system

Everyone should go solar! And momentum is the best.

I am one of those people who believe that everyone needs to shift to renewable energy with a sense of urgency. Momentum Solar helped me accomplish my goal of going renewable. I am now in the process of convincing my friends to take this option too.