Reid Detchon | Bethesda, Maryland | 05/01/2024
Good customer service
Lumina made our solar panel installation easy. Gabriel was a friendly and helpful customer representative, adjusting the initial proposal to reflect our preferences, and throughout the process email questions were answered quickly and thoroughly. The team followed up and made sure that we got our state rebate and renewable energy credits. Well done.
Jaffar Syed | Macungie, Pennsylvania | 04/26/2024
Excellent Service from Start to Finish
Hello Courtney, Thank you very much for the excellent service provided. You went over and beyond after the sale. Your follow up in all stages and you made sure that all your other teams were on the same page to get the Job done. Thank you. It was great working with you. -Jaffar-
JLF | Rockville, Maryland | 04/11/2024
Very satisfied
Lumina installed my solar system about three weeks ago, and it is already up and running. The experience from day 1 -- sales representative, schedulers, installers, etc. -- was excellent on all counts. Installation went according to schedule with no hiccups. I chose Lumina as the first among three firms that I investigated, and received bids. In addition to be the best value for the money in terms of the quality of panels, microinverters, installation hardware, critter guards., I found them to be the most honest regarding estimating real production given shading cover on the south side of my house. Another firm suggested that their proposed system would deliver 100% of capacity, which was not the case. Still another firm wanted me to cut down some trees (a non starter). Lumina also used the Aurora solar modeling software in which the Lumina representative worked with me (interactively) to develop the best design given the tree cover, roof angle, etc. We were able to test different designs in which we varied the number of panels, their placement, etc. There was no hard sell pressure, and the sales rep. explained with detail and clarity all issues related to warranties, risks, solar bonds, Maryland grants, and federal tax credits. The price paid was the price quoted. I should state that my goal was never 100% coverage of my electricity consumption. I will be happy with 70%. Finally, as the case with all solar companies Lumina runs a financial model estimating the number of years until payback of the investment (due to savings in one's electricity bill). While Lumina's model is sound, it does not account for the cost of money (discount rate). However, this is not a criticism. I know of no other company that uses a discount rate in their modeling.
RTaylor | Ambler, Pennsylvania | 03/29/2024
Outstanding at all levels. Do biz with them, you won't regret
I made a request for bids and Lumina did a really nice job of presenting and sharing my options and how to think about things. The representative was Courtney and I was super pleased with her. I never felt I was being pressured to make a decision. She took time to answer my 1seemingly 1000s of questions even the most probing ones. Just an awesome person to work with. Once I agreed, they had a representative come and thoroughly review my roof. It was at the time that I found out that I needed to replace my roof. While I was skeptical once the roofers started work it turns out Lumina was correct and I am grateful for their thoroughness, because I would have had big problems in the not too distant future had I not acted. Everything they promised, they have delivered. I cannot be happier and I would recommend them to anyone, especially my family and friends.
Dan G | Leesburg, Virginia | 03/24/2024
Great experience with Lumina
After about 6 months of research and about 8 quotes collected, I finally settled on Lumina solar for my home solar project. With so many door-to-door pushy salespeople coming by with bad info, it was great to chat with the reps at Lumina (Gabriel was awesome) who were super knowledgeable and provided me with honest information and a great quote. Once I signed the contract for my 33 panel installation, Lumina was right there every step of the way. They kept me in the loop on all details around permitting, and did a thorough roof/attic inspection before anything started. When install day arrived, the crew got right to work, and did an amazing job, finishing the work in one day. The master electrician was very accommodating, and was able to land the inside breaker near my panel and out of sight. The whole crew was very professional and did a full cleanup before they left. I received PTO about a month after install, and was able to energize the system myself using the clear instructions from Lumina. Its been operating perfectly since day 1, and could not be happier with the overall process and service from Lumina. Highly recommend Lumina, they exceeded my expectations and continue to be available for any questions I have.
Terry Mauser | Jonestown, Pennsylvania | 03/05/2024
I would like to thank Bethany Fuller for helping me out. I couldn’t under stand why my production rates were not adding up properly. I was told I don’t have a consumption meter and the energy that my house was was in accurate She is a very intelligent lady and very nice to talk with. Thanks Bethany again for Your help.
Ben Wong | Hanover, Maryland | 02/28/2024
Andrew and everyone was extremely helpful. 10/10 would want to do business with them again.
Elvin Garcia | Bethlehem, Pennsylvania | 02/24/2024
GREAT COMPANY TO WORK WITH!!
WOW! Working with Lumina Solar has been a great experience. From the first moment I talked to Courtney during the orientation, I was convinced they had what I was looking for. I went through 5 different companies. Believe me, they were all good, but Lumina (Courtney) took the time to teach me about the system and how I could maximize the benefits of a solar system. There is a lot of information to digest when you switch to solar power, but Courtney took us by the hand throughout the whole process. We are just at the point of being activated and I can't wait. It's being a few months and we are just ready for the switch. We thank Courtney and Lumina for being there for us (even at 11:30 PM) and if anyone is looking for a solar company they can trust, I strongly recommend Lumina Solar. Even if I have any issue in the future with the system, I' know they'll be ther for me as they've been so far.
Karottop | Glen Arm, Maryland | 02/16/2024
Custom Solar Installation
In 2023 I knew that I wanted to invest in solar. I also knew that the system was going to be pretty large and therefore a sizable investment. I wanted to fill the entire back of my roof with solar panels, and I contemplated doing the job myself, however before I made that decision, I wanted to get some quotes from various contractors in the area to see what they were gonna charge. After engaging with a few other contractors, I realized right away that it matters very much who I go with because they all did not appear to understand the intricacies and specificities of my property as relates to how to maximize my solar investment. Many of the quotes I got were automated or generic and on top of that, over priced. Some didn’t support microinverters and others didn’t try to maximize the number of panels on my roof. That’s when I met Gabriel at Lumina Solar. Gabriel is a former solar installer foreman and is now the sales rep for Lumina Solar. He came to my house and we talked in-person. Due to his expertise, I was able to ask him a number of different questions (of which I had many) and he answered all of them very thoroughly. He helped me design a system that met my specific needs for my specific house. I was very happy and comfortable with the interaction I had with Gabriel. So much so that I stopped looking for new contractors and decided not to install the system myself. I signed the contract with Lumina that week. The installation has gone through all of its paces, and he’s met all of the promises that he made from the very beginning. Everything from the installation taking one day to submitting all the paperwork for the various tax and other types of documentation that I have to do and getting the system inspected/interconnected. I’m now grid tied, generating power from my house and pushing it back to the grid successfully. Very happy with this investment. To a large extent, I thank Gabriel for making that possible. If you are looking for a recommendation as to who may best suited to install solar panels on your house, look no further than Gabriel at Lumina Solar.
Greg | Silver Spring, Maryland | 01/31/2024
Lumina was great to work with. Andrew was patient with many redesigns. The install team was fast and knowledgeable. Since then, support has been available for any and all questions