LGCY Power

Panels were up and installed in 2 to 3 hours great job

They were patient with us and guided us through every step of the process. They took the time to answer our questions, explain our options, and make sure we understood everything before moving forward. We felt supported from start to finish, and they worked with us to ensure the final outcome met our needs.

They installed the solor panels and batteries and they installed the wires on backwards. Which they didn't communicate with me until they came back out a month later and figured that out.

Great workers but they did not finish the job

The design plans are listed as a partial back up and had them wiring to a 50 amp breaker for the partial backup, which was connected to nothing (an old circuit that used to connect to my Jacuzzi) so the only other breaker to connect to was 100 amp breaker that ran my sub panel and pretty much the entire house. The installer said I would need a second battery and another solar panel to generate enough electricity to cover the hundred amp breaker and they would need to run three gauge wire between the solar power unit and the breaker box. They did not add another solar panel or battery and they hooked a 70 amp breaker from the main solar unit to my breaker box using four gauge wire when they were told 3 gauge wire would have to be used to handle the load. I am pretty upset about the whole thing knowing that using the wrong gauge wire could be a fire hazard, but they just wanted to get the job done and get out of there. Everyone on the job knew that I needed two batteries another solar panel and a larger gauge wire for the job to be done correctly. Even the sales rep was out and he knows what was recommended but no one did the right thing they just hooked up what was already installed and left me with an unfinished unsafe system

Install

Gentlemen were out of Springfield IL office. They were all very professional and cleaned up well after install

Choose another company for solar because these guys are hacks

Worst experience of ever! They bitched part of my installation and when I brought it to their attention, they stated that their policy is not to send anyone out for repair if it all looked to be right on their end. Well it was wrong and two years later when I finally got someone out for another issue, they found their folly. So while I had been overpaying for energy due to their mistake, they refused to compensate me in any way. I overpaid due to and incorrect installation for more than two years. Then their HORRIBLE customer service stepped in and made the matter so much worse. Bottom line, there is so much competition out there for solar and I hope you choose another one so you can avoid a similarly horrible experience.

Cleaner and neater than the rest

This crew was clean, neat, nice, fast, polite, knowledgeable. You will be satisfied!

Installation cause roof to leak, major water damage

The crew finished installing 2 days ago. 5/29. We have our first rain and our roof now has a major leak that is causing damage inside our home. Need repaired ASAP

Solar installation

The crew came on time and they’re approachable. The way they installed the solar and the battery are good, they’re also good in communicating with us.

The Central IL 1 Stars Are Correct

I have worked with a number of companies, yet I have never experienced such poor scheduling, miscommunication, and misrepresentation. There appears to be a trend in that the poorest of service occurs in Central IL. Please note that my comments are not specifically directed at Ameren or the contractors (who were polite and understanding) or Everbright (who has been clear and helpful in the process). I had also shopped around for solar provided and chose LGCY based upon the data and assurances they made. I chose LGCY because they were set to replace my electrical panel (which needed to be done anyway) and I believe in the promise and responsibility of green energy. Please note that I had to pay a considerable amount out of pocket (~1500) to have a portion of a tree removed to ensure efficiency. I figured that this would be worth the $$, as the savings the representative showed me would cover that in the long run. However, they neglected to highlight that, while the Ameren bill would be lower, a bill would still need to be paid to Everbright. This was in the Everbright contract, but I assumed (since they also neglected to highlight they would be putting a mechanics lien on my home) this would still be worked through Ameren. I now know I should not have trusted or assumed given my experience with the company. The actual installation coordination was the biggest issue. Calling it a 'shit-show' would be too polite. There were reschedulings on multiple dates: 09/24/24 10/16/24 10/29/24 11/22/24 12/30/24 01/22/25 And that last date wasn't even their last visit. I am a remote employee so I a) need power to my home and b) have to make up the hours I miss or use vacation time/personal days to ensure I am here to let folks in and have everything set up. I also cancelled my holiday travel because they had to reschedule that installation to the 30th..and, if I recall correctly, that was the day that noone mysteriously showed up because they had fired or lost contact with the installer/electrician. I was given a name to call (Chris, who may have been the one let go) and was then given the name and number of Karen Taylor (his supervisor, on the East Coast) who, even now 4 months later, has never returned my call or voicemail. On one of those dates above, they had an appointment for the next day and I had reached out the evening before because the equipment hadn't been redelivered. Despite this outreach, they did not cancel, a contractor showed up, and we had to reschedule. The actual installation (not connection) of the panels was on a Saturday. I was woken by their team without warning early in the morning ( I dont wake early on Saturdays, as I need to catch up on sleep). When they finally did the installation, I received multiple different answers as to how it would be set up. One person said it would take 16 hours, while another said 4-6. Overall, it took a couple different appointments to get the whole thing done. The city inspector and Ameren reps were champs in the process, though I could tell they were frustrated by the scheduling conflicts and misinformation as well (though they remained professional). Most of the installers were great too, especially the second to last guy they contracted through. Polite and professional. But these weren't LGCY employees. And at least one of the other contractors repeatedly left my back door open (understandable to be open to a point...but not the whole damn time especially when it was below freezing and Im paying a gas bill...) and left cigarette butts in my back yard and driveway. I spoke to folks who used other installers to get their solar panels. One person expressed that, when his installer had to reschedule, they offered him compensation for the time he took off work and the inconvenience. I asked LGCY if this was something they could do and was told they would look into it. Unsurprisingly, I never heard anything further about that. And, please note, I asked a few different times... I did hear that my sales rep took a hit on his commission to make my project happen, though I a) don't know if that's correct and b) question why he would have to do that when its the fault of both management and their scheduling team for most of the issues caused. I can't comment on the actual final costs just yet. I'm waiting to get my next Ameren bill and the new alleged bill on top of that from Everbright. But, even if I save a bit per month (which I am dubious of), it would not make this whole process worth it. That said, I still believe in the promise and opportunity of green energy as well as each person's responsibility to aid in the transition in some way. I believe the private market can also play a role here, and national statistics and researchers appear to agree (given the boom in solar tech and installations). However, it is also my responsibility as a consumer and participant in the broader economy to warn others of companies who behave incompetently or irresponsibly. If you're in central Illinois and you're considering solar, great. Just don't go through LGCY.

My installers came out of Fresno Ca

They were outstanding. They worked for BETTER EARTH. Nick Canorese, Kevin Hayes,Jesse Aguilar, Diego Martinez. Very professional and left the area clean when they finished.

Panels install

I’m writing this at 2am, because my panels rattle so loud that my house is shaking. I’ve been complaining for over a month and still ZERO resolve. I’ve contacted them over and over again. I’m getting the run around on top of missing sleep because who can sleep when your house is shaking from an improper solar installation.

Excellent Experience

My husband and I didn’t expect the process to move as fast as it did. We’re so happy with the customer service and installation team. The install team arrived on time and kept us updated each step of the way. I would highly recommend LGCY to anyone looking for solar.

HIRES AGENTS AND DOES NOT PAY THEM

BE AWARE ALL be carefull, I worked with this company and never paid me, usually they be scamming some clients in texas and CA- selling bad solar options- using different names like TESLA and LGCY Power name and others companies name's .

Solar Installation

We had the team from Peoria Illinois the project manager was Christopher Wright They were very professional always made sure they talked to us before they did anything and had our approval to proceed. The team was managed Well . everyone had a job and when they completed their job, they went on to help somebody else. Messes were cleaned up as they went. And when I tell you they came to work they came to work. There’s not a lot of work ethic in the world right now. Christopher Wright ‘s team was efficient and friendly they had to remove several patio pavers and they were put back the same as they were taken out.

1/10 do not recommend

My installation was delayed 3 months, I had to redo my contracts and permitting twice. When the installation time was finally here, 9 months later, I was told it would be 2 days.. well 2 days turned into 3 weeks. I am still not even completely installed and this survey was sent to me… Not only were all of the technical tasks delayed, the customer service/experience was lacking. The crew were yelling vulgarities and swearing so much and loudly my neighbors came to me to complain about how offensive it was and she didn’t like her children hearing it. They used our tools, without asking might I add, left debris (Trash, cigarette butts, etc.) over our yard and my neighbors. They blocked me in one day and when we asked to have the truck moved, so I could get my daughter from school, the person who was told to do it said and I quote “well they can fucking wait a minute.” The work crew had no communication on what was causing the delays, or when (a lot of times IF) they would be arriving to my home. There was minimum communication while they were here as well. There was no regard to my personal life or appointments. I called today because well, it was just another day no one was at my home but my solar panels are still not installed. When I was trying to get information on how my installation struggles were going to be resolved I was told I get to wait another week before my solar panels will be completed.. The unprofessionalism was on maximum during my experience.

Best experience ever !

This is our third home we have had solar installed in and this was the best experience by far. From start to finish our expectations were exceeded. The company was on top of everything and the installation was flawless. The crew was professional and knowledgeable. I cannot say enough great things about the crew as they kept me informed and did an amazing job.

Excelente job ,done in one day! Everyone was service oriented. Great experience having my solar panels installed. Arrived as scheduled

They worked hard and answered all guestions I had.

We have had a hard time getting Alex (our salesman) or install team finish install due to conduit running down side of house that was promised by Alex would definitely not be there but it is (Alex told both my wife and I that it would be ran in attic and not visible at all. Now we are being told they’ll paint it and boxes painted as well but painter came over to paint conduit only (that was promised wouldn’t be there) painters boss? Said they do not paint boxes and in stipulation from our HOA that they have to be painted in their contract with you

Very professional, know their stuff, friendly, cleaned up after the work was completed

The installation crew was awesome. Their support or should I say management did not support these gentlemen very well there was too much in between of not getting them the correct information that they needed but as far as their work, absolutely marvelous.

Messed up power

The installers were a hour late but did work late into the night. This might be part of the problem. After turning the electrical power off several times, they left my house. After they were gone, we found out that the electric power in the kitchen was out. The next morning I called the office to complain and they told me I had to wait until an inspector was available.

Horrible experience!!!!!

Our installation process has been nothing short of a shitshow. The first day they placed panels on the garage and dug the trench, nobody came back for weeks and weeks. Parts were lost, no communication, my yard is ruined now. They had us down as job completed which it wasn't. They cut my siding and didn't replace the J channel so we have to do that. The concrete that was cut was replaced by dirt and old chunks of concrete so we have to replace that. The hole that was left for weeks and weeks was at our main entrance. When it rained, it washed more mud and rock in the way- my husband fell and cracked a rib. The lack of communication and the job being completed timely and neatly is not even a 1 star review. I would never recommend to anyone!

The guys installing were very nice. We did have a language barrier as we do not speak Spanish and they knew very little English. The first day when they came out, my brother had to spend $40-$50 on a breaker that they needed. When they turned my power back on, my microwave was dead and so was the motor in my furnace. They were both working before power turned off. I talked to someone about this and they said they would bring it up with their team. I have not heard anything they came back yesterday and we’re going to hand dig the trench by hand. It was around 100’. My brother saved their day again by using his tractor to dig the trench for them. You could not have asked for any nicer guys though