LGCY Power

Exiting owner ignored by them

My system is partly down and this company won’t respond to get it fixed.

Terrible compaby

Do not use this company. They have fallen through on their commits time and time again. Their customer service team is garbage and just flat out ignores requests for updates. I signed with these guys over a year ago and have had a pallet of panels sitting in my driveway for almost 7 months, and still no clear path to complete the project. Stay away from these guys.

All I can say is that the installation team couldn’t speak English I couldn’t speak Spanish. They did a horrible job in my basement, destroying my walls and making a mess in my gym room. Not sure if I’ll be able to clean and repair the floor back to its original condition, outside they drilled into my home into the basement and destroyed pieces of my concrete foundation They were doing installation all day into the night. People were walking on my roof at 8:30 at night. Not sure if everything was installed properly. They were running wire in the dark. It was just a horrible experience.

Falsified Promises

On 6/25/25, my wife and I met with the sales representative from LGCY Solar Company who told me that he could save me money on my electric bill. I agreed to have him do the paperwork. The first quote was high but the second quote was $207.91. I was told it would be a 2% guaranteed increase yearly with 100% production from the solar panels and no bill from PPL. I later found out that I would have a bill from PPL. My sales representative then stated that it was a service charge of $15 - $20 dollars monthly instead of no bill. I then received a bill for $398.10 from PL and another bill for $207.91 from Goodleap for the month of January 2026. I tried calling my sales representative and left a message asking him to give me an answer about the PPL bill that he told me I would not be receiving. Two weeks later and I still have not had a response from him. False promises upon false promises. Stay away from this company.

My electricity for some parts in my home

Some parts of my home to date since 10 13 25 the electricity has not been restored make several calls to the contractor to date never responded. My HVAC has not been installed to date I am very upset just do not want to hear about you I felt like I have been scum Was told this company would give me 3500 still waiting My security company came to the house only to found out no electricity is there had to pay VINTI $99.00 just to come to see what is happening to my security

Liars, cheats, and thieves

The worst experience of my 20 years of home ownership was letting these fools with LGCY power con me into a terrible deal with their solar service. They are complete liars, they are worthless individuals all the way around. They damaged so many aspects of my home, my property, my automobiles, not to mention the weeks of my life that I can never get back... I took over 2 weeks off work for these fools to not even show up and complete the job. I wound up losing my job because of these worthless fools. Then, when it's finally up and running....I'm not even "making" enough power to offset the bill. I'm single, and I don't run anything but a box fan. I honestly wish each person who works for LGCY power gets fucked as bad as they fucked me.

Salespeople will say anything

We’re in California, but I couldn’t select that when leaving the review. The installation process wasn’t too bad. I don’t have anything negative to say about that. The person who originally came to our home to sell us on this solar program said he had approval to provide assistance with our electricity bill to make the transition easier. After we signed all of the documents, we never heard from him again. His name is Dax. He was so helpful in the beginning and then ghosted us so we’re not happy about that.

The job isn't done yet. Holes need repaired and the main breaker is in the off position. The system is not communicating with the gateway. Had chat with Enphase "case #18778603" all i wanted to know is if it was safe for me to push the main breaker to the "ON" position and I can't seem to get an answer.

Power not back on completely

Lights are dim in the cellar. Water pump is not getting any AC power. Refrigerator not working. Landline telephones not getting any power. Send someone back here tomorrow please.

Complaint Against Legacy Power (LGCY)

I want to share my experience so others don’t go through what I did. Solar is a good thing, but you must be very careful about the company you choose and the salespeople who may be more interested in a quick commission than the customer’s wellbeing. Unfortunately, my experience with Legacy Power (LGCY) has been terrible. When I met with the LGCY salesman in my living room, I was very clear: I would only agree to install solar if (1) I could keep my AC set lower during summer (from 78° down to 75°-74°) and (2) the system provided 100% offset of my NV Energy bill. He promised both would happen, telling me my only NV Energy bill would be the $19/month grid connection fee. Based on those promises, I moved forward. In early 2024, I purchased — not leased — a 7.98 kW solar system for $28,900. That price worked out to $3.62 per watt, which I later discovered was about 34% higher than the average market rate at the time. By the time I realized it, the contract was signed and the installation was underway. The installation was completed on time, but that was the only thing that went right. • Missing equipment: The installer failed to install consumption CTs (devices that track energy use vs. production). When I asked about it, LGCY told me there was “not enough space” in my panel — despite their own site evaluation saying otherwise. I ended up paying another company over $400 to install them without issue. • System underperformance: My 7.98 kW system has only ever produced a peak of 5.3 kW — about 66% of capacity. Why you asked? LGCY installed 440 W panels but paired them with microinverters that max out at 300 W. This creates what’s known as clipping — energy that the panels could generate is simply wasted every single sunny day. • Broken promises: Instead of covering 100% of my usage as promised, I’m now paying an average of $140/month in the summer to NV Energy, on top of the nearly $29,000 I already paid for solar. • Customer service failures: When I raised these issues, the salesman (who sounded as a solar expert during the sale) brushed me off with “I’m not a technician. You should talk to tech support.” Tech support told me my system was “working as expected.” In reality, it’s only working as they designed it — with built-in limitations that were never disclosed to me. The result: I paid nearly $29,000 for an overpriced system that was poorly designed, does not meet the criteria I explicitly set as conditions for purchase, and leaves me with ongoing energy bills I was promised I wouldn’t have. LGCY has taken no responsibility for their misleading sales practices, poor system design, or customer dissatisfaction. Bottom line: My system is “working as expected” only because it was designed to underperform from the start. That is not what I was promised or what I paid for.

They disconnected the power to my garage and I cannot open doors and have no lights or power. I called 2 weeks ago and they said Will would call me to set up time to fix problem but I have not heard from anyone. I sent email to lgcy power and got no response. Please get this resolved asap.

Great workers but they did not finish the job

The design plans are listed as a partial back up and had them wiring to a 50 amp breaker for the partial backup, which was connected to nothing (an old circuit that used to connect to my Jacuzzi) so the only other breaker to connect to was 100 amp breaker that ran my sub panel and pretty much the entire house. The installer said I would need a second battery and another solar panel to generate enough electricity to cover the hundred amp breaker and they would need to run three gauge wire between the solar power unit and the breaker box. They did not add another solar panel or battery and they hooked a 70 amp breaker from the main solar unit to my breaker box using four gauge wire when they were told 3 gauge wire would have to be used to handle the load. I am pretty upset about the whole thing knowing that using the wrong gauge wire could be a fire hazard, but they just wanted to get the job done and get out of there. Everyone on the job knew that I needed two batteries another solar panel and a larger gauge wire for the job to be done correctly. Even the sales rep was out and he knows what was recommended but no one did the right thing they just hooked up what was already installed and left me with an unfinished unsafe system

Choose another company for solar because these guys are hacks

Worst experience of ever! They bitched part of my installation and when I brought it to their attention, they stated that their policy is not to send anyone out for repair if it all looked to be right on their end. Well it was wrong and two years later when I finally got someone out for another issue, they found their folly. So while I had been overpaying for energy due to their mistake, they refused to compensate me in any way. I overpaid due to and incorrect installation for more than two years. Then their HORRIBLE customer service stepped in and made the matter so much worse. Bottom line, there is so much competition out there for solar and I hope you choose another one so you can avoid a similarly horrible experience.

Installation cause roof to leak, major water damage

The crew finished installing 2 days ago. 5/29. We have our first rain and our roof now has a major leak that is causing damage inside our home. Need repaired ASAP

The Central IL 1 Stars Are Correct

I have worked with a number of companies, yet I have never experienced such poor scheduling, miscommunication, and misrepresentation. There appears to be a trend in that the poorest of service occurs in Central IL. Please note that my comments are not specifically directed at Ameren or the contractors (who were polite and understanding) or Everbright (who has been clear and helpful in the process). I had also shopped around for solar provided and chose LGCY based upon the data and assurances they made. I chose LGCY because they were set to replace my electrical panel (which needed to be done anyway) and I believe in the promise and responsibility of green energy. Please note that I had to pay a considerable amount out of pocket (~1500) to have a portion of a tree removed to ensure efficiency. I figured that this would be worth the $$, as the savings the representative showed me would cover that in the long run. However, they neglected to highlight that, while the Ameren bill would be lower, a bill would still need to be paid to Everbright. This was in the Everbright contract, but I assumed (since they also neglected to highlight they would be putting a mechanics lien on my home) this would still be worked through Ameren. I now know I should not have trusted or assumed given my experience with the company. The actual installation coordination was the biggest issue. Calling it a 'shit-show' would be too polite. There were reschedulings on multiple dates: 09/24/24 10/16/24 10/29/24 11/22/24 12/30/24 01/22/25 And that last date wasn't even their last visit. I am a remote employee so I a) need power to my home and b) have to make up the hours I miss or use vacation time/personal days to ensure I am here to let folks in and have everything set up. I also cancelled my holiday travel because they had to reschedule that installation to the 30th..and, if I recall correctly, that was the day that noone mysteriously showed up because they had fired or lost contact with the installer/electrician. I was given a name to call (Chris, who may have been the one let go) and was then given the name and number of Karen Taylor (his supervisor, on the East Coast) who, even now 4 months later, has never returned my call or voicemail. On one of those dates above, they had an appointment for the next day and I had reached out the evening before because the equipment hadn't been redelivered. Despite this outreach, they did not cancel, a contractor showed up, and we had to reschedule. The actual installation (not connection) of the panels was on a Saturday. I was woken by their team without warning early in the morning ( I dont wake early on Saturdays, as I need to catch up on sleep). When they finally did the installation, I received multiple different answers as to how it would be set up. One person said it would take 16 hours, while another said 4-6. Overall, it took a couple different appointments to get the whole thing done. The city inspector and Ameren reps were champs in the process, though I could tell they were frustrated by the scheduling conflicts and misinformation as well (though they remained professional). Most of the installers were great too, especially the second to last guy they contracted through. Polite and professional. But these weren't LGCY employees. And at least one of the other contractors repeatedly left my back door open (understandable to be open to a point...but not the whole damn time especially when it was below freezing and Im paying a gas bill...) and left cigarette butts in my back yard and driveway. I spoke to folks who used other installers to get their solar panels. One person expressed that, when his installer had to reschedule, they offered him compensation for the time he took off work and the inconvenience. I asked LGCY if this was something they could do and was told they would look into it. Unsurprisingly, I never heard anything further about that. And, please note, I asked a few different times... I did hear that my sales rep took a hit on his commission to make my project happen, though I a) don't know if that's correct and b) question why he would have to do that when its the fault of both management and their scheduling team for most of the issues caused. I can't comment on the actual final costs just yet. I'm waiting to get my next Ameren bill and the new alleged bill on top of that from Everbright. But, even if I save a bit per month (which I am dubious of), it would not make this whole process worth it. That said, I still believe in the promise and opportunity of green energy as well as each person's responsibility to aid in the transition in some way. I believe the private market can also play a role here, and national statistics and researchers appear to agree (given the boom in solar tech and installations). However, it is also my responsibility as a consumer and participant in the broader economy to warn others of companies who behave incompetently or irresponsibly. If you're in central Illinois and you're considering solar, great. Just don't go through LGCY.

Panels install

I’m writing this at 2am, because my panels rattle so loud that my house is shaking. I’ve been complaining for over a month and still ZERO resolve. I’ve contacted them over and over again. I’m getting the run around on top of missing sleep because who can sleep when your house is shaking from an improper solar installation.

HIRES AGENTS AND DOES NOT PAY THEM

BE AWARE ALL be carefull, I worked with this company and never paid me, usually they be scamming some clients in texas and CA- selling bad solar options- using different names like TESLA and LGCY Power name and others companies name's .

1/10 do not recommend

My installation was delayed 3 months, I had to redo my contracts and permitting twice. When the installation time was finally here, 9 months later, I was told it would be 2 days.. well 2 days turned into 3 weeks. I am still not even completely installed and this survey was sent to me… Not only were all of the technical tasks delayed, the customer service/experience was lacking. The crew were yelling vulgarities and swearing so much and loudly my neighbors came to me to complain about how offensive it was and she didn’t like her children hearing it. They used our tools, without asking might I add, left debris (Trash, cigarette butts, etc.) over our yard and my neighbors. They blocked me in one day and when we asked to have the truck moved, so I could get my daughter from school, the person who was told to do it said and I quote “well they can fucking wait a minute.” The work crew had no communication on what was causing the delays, or when (a lot of times IF) they would be arriving to my home. There was minimum communication while they were here as well. There was no regard to my personal life or appointments. I called today because well, it was just another day no one was at my home but my solar panels are still not installed. When I was trying to get information on how my installation struggles were going to be resolved I was told I get to wait another week before my solar panels will be completed.. The unprofessionalism was on maximum during my experience.

We have had a hard time getting Alex (our salesman) or install team finish install due to conduit running down side of house that was promised by Alex would definitely not be there but it is (Alex told both my wife and I that it would be ran in attic and not visible at all. Now we are being told they’ll paint it and boxes painted as well but painter came over to paint conduit only (that was promised wouldn’t be there) painters boss? Said they do not paint boxes and in stipulation from our HOA that they have to be painted in their contract with you

The installation crew was awesome. Their support or should I say management did not support these gentlemen very well there was too much in between of not getting them the correct information that they needed but as far as their work, absolutely marvelous.

Horrible experience!!!!!

Our installation process has been nothing short of a shitshow. The first day they placed panels on the garage and dug the trench, nobody came back for weeks and weeks. Parts were lost, no communication, my yard is ruined now. They had us down as job completed which it wasn't. They cut my siding and didn't replace the J channel so we have to do that. The concrete that was cut was replaced by dirt and old chunks of concrete so we have to replace that. The hole that was left for weeks and weeks was at our main entrance. When it rained, it washed more mud and rock in the way- my husband fell and cracked a rib. The lack of communication and the job being completed timely and neatly is not even a 1 star review. I would never recommend to anyone!

absolute garbage job

-workers showed up 4 hours late and didn't finish the first day -left garbage everywhere -broke existing parts on my garage -didnt mount anything straight -conduit is crooked -cut off scraps and shavings left in the yard -put finger marks all over the side of my house and garage -poorly mounted signs on my house -didn't communicate show up or return to finish -didnt cut their panel brackets straight -left mud all over my sidewalk and patio from their boots -broke my water runoff tray for my gutter and left the gutter disconnected -drilled random holes in the siding of my garage that you can see daylight through *I am a union tradesman and if I ever did work like this, I would not have a job. these guys did the bare minimum and this level of disrespect to someone's home and property should not be allowed or tolerated.

trash

I'm completely disappointed in the company install, took over two weeks to install half the panels that was supposed to be installed. Did not clean up after work I'm still picking up pieces of metal and screws in my yard, I have reached out to the company several times still no one has contacted me. Save yourself the headache don't use

Solar panel installation

The installer doesn't know how to connect the wiring. Another person came out today.(3rd) day and found that the installers used electrical tape for the connections in the main breaker box. I gave him wire nuts to use. The system still isn't producing correct power. They will have to come back again to try and fix the issue.

Terrible do not recommend

I was told they would have a professional electrician with them and they did not. They also left refuse on the site. They further clipped my furness wire and did not fix it until Sunday. I was worried about the quality and what was promised. Do not recommend. It suck’s to cause I have 64 cousins that live in the states and I was hoping for a positive experience to recommend.

Why didn't I use a local company?

My system was installed in Grand Junction, CO in April of 2022 and one of the panels in the East array had an issue that after two repair attempts by an area contractor was still not working correctly. A guy by the name of Phillip, who claimed to be a LGCY Power employee called and said he would make the repairs. I asked that I be contacted prior to them coming out so I could be home when they arrived. On 9-22-23 when I was out of town, my neighbor said a LGCY truck showed up with a local contractor and started working on a panel on the West array that had worked perfectly prior to them damaging it and then leaving. Now I have two panels not working correctly and LGCY tries to blame the issue on shading that is not an issue in my case. Recently I found out from a local solar contractor that LGCY Power no longer has a contractor in Western Colorado. This was verified in a phone call to LGCY several weeks ago. The LGCY Power warranty that was a major selling point is worthless. Do not use LGCY Power, use a local reputable solar company that actually services what they sell, I wish I had.