LGCY Power

Not a smooth install

First we were delayed by solar panel availability. I understand this, not a problem. When the install did begin there was a language barrier that made communication with the crew difficult. The 3 day install projection ended up being 2 days until a weather delay. Then 2 weeks until they could come back (though the icy conditions did not last more than 24 hours). During the 2 weeks, I had an uncover ditch in my yard that was a safety hazard. Then 2 more days of installation. By the time the install was completed, there was mud everywhere including all over my garage, basement, carpeted garage stairs. Metal and plastic pieces all through my yard, cardboard, zip ties, screws, and cigarette butts. Not exactly the professionalism I expected. The panels are on the roof though. I am awaiting inspection.

Installation Communication Horrible

My wife and I are upset with the installation of the solar panel system that occurred on 18-Nov-2025. Firstly, there was a change to the design of where the panels were to be placed which was not communicated to me promptly. Rather, in a surprising manner the changes became known when the installers arrived. Secondly the LCGY representative sold us the system we were shown a picture of a single transformer box next to our exterior electrical box. I asked for the solar panels electrical system to be placed in our basement, which the sales representative said would be communicated. Apparently, that didn’t happen. Instead, there are now four additional gaudy boxes that are plainly visible on the side of our house. It looks awful. I thought we had talked about installing the electrical components in our basement near the breaker box! Very frustrating and disappointing. If we knew months ago that this was going to be the outcome on our historic house, then we would not have signed up for solar.

Solar panel installation

The roof installation was visually excellent . The first heavy showers in New York led to leaks in the living room area and at the skylight area . There were no leaks prior to the installation of the solar panels . Also , there are no solar panels at the skylight area . I contacted the agent but received no response .

Install crew were really nice and quick. They did leave some parts, didn’t clean everything up, and left some of the original wiring unconnected. First photo is a solar panel on a pallet. Second photo is a coax cable box unconnected to the house. Every other part of the install and pre install process was great.

Solar Installation

As far as I could tell, the crew installed the system correctly. That is, it seems to be working. There was a language barrier, as only one of the three installers seemed to understand English. As a result, when they asked me if it mattered to me if they ran the cabling from the array to the electric meter through the attic or down the outside of the house, I tried to ask which is the better engineering solution. The fellow I was dealing with indicated that down the outside of the house was better for him, but didn't necessarily say if that is the best way to do it. Hopefully this won't be an issue with the final inspection, or for future system operations. I figure it saved drilling a hole in the roof and the outside wall of the house, so that may be better. After they left, I had to go around and pick up some of the papers and wrapping from the system components. The electrician left the door to the electrical closet open and the light on. There was a leftover panel they left in the driveway and said it would be picked up the next day; it wasn't. It's still there. Of course I can't see what's up on the roof. The app indicates the system is functional. I'll probably try to poke my head up into the attic and check for any water leaks, Just in case. All-in-all, I'd say they did an okay job. Not great, but not horrible, either.

Solar Install

The panels look to be installed properly and time will tell if they are sealed properly. I just finished residing my house and one of the installers cracked a piece when digging for the ground wire. To say I was upset would be an understatement. The install went quick. I am not sure I like the fact that they used a push broom to sweep the roof off, (was some frost on the roof) prior to the install. This also can remove the granules from the shingles reducing their life. All in all, they did okay.

Excitement & Disappointment

From the first visit to the contact signing through the permitting was good. Communication needs to be improved upon as well as clear instruction for the codes and zoning office. I had to scan and upload the drawings to the sales rep. Singing like that should have been handled better. Site assessment appears to have been lacking as the installation crew arrived to find the wrong clips to attach the panels to the roof. They managed by arranging for the electricians to come and take care of their end. Still waiting after installation for the inspection and then hopefully the energizing.

They installed the solor panels and batteries and they installed the wires on backwards. Which they didn't communicate with me until they came back out a month later and figured that out.

The guys installing were very nice. We did have a language barrier as we do not speak Spanish and they knew very little English. The first day when they came out, my brother had to spend $40-$50 on a breaker that they needed. When they turned my power back on, my microwave was dead and so was the motor in my furnace. They were both working before power turned off. I talked to someone about this and they said they would bring it up with their team. I have not heard anything they came back yesterday and we’re going to hand dig the trench by hand. It was around 100’. My brother saved their day again by using his tractor to dig the trench for them. You could not have asked for any nicer guys though

Incomplete install

BrighLife Electric NV inspection for the city, found that the installers installed the wrong wire guage. LGCY has advised that it will be up to two additional weeks to correct the issue.

Gateway error

The crew seems competent but unable to install all the conduit inside the attic. Not sure if a more experienced crew could’ve figured it out. The output seems to vary quite a bit (0-2 kw). The array map shows constant. The gateway is in error mode. How can this be corrected

Final Paperwork

I can't get LGCY to submit the Final Paperwork to Ameren IL. so that Ameren can install the new Electric Meter. I can not turn on my solar unit until this gets finished. I have been calling now for 8 weeks and still no response! Initial installation went smoothly, and now 2 months later I still can not turn on my solar.