LGCY Power

Messed up power

The installers were a hour late but did work late into the night. This might be part of the problem. After turning the electrical power off several times, they left my house. After they were gone, we found out that the electric power in the kitchen was out. The next morning I called the office to complain and they told me I had to wait until an inspector was available.

Scheduling of the installation was not ideal. I communicated windows multiple times and they scheduled outside of that window initially. Eventually they scheduled inside the window. I am still awaiting the inspection of the system but as of right now the system seems to be installed properly. The technicians that installed the system left a mess inside of my house below my attic access. They also left scraps, screws, bolts, tools, etc in my yard. After the install I also noticed an extra hole they drilled in my siding.

Left all their trash and tore up my landscaping.

This crew left boxes, several aluminum strips, garbage, boxes of untouched installation supplies, the wooden pallet the panels were shipped on and junk. I contacted their manager and they came back 3 days later and reluctantly took most of the stuff. They also dug into my rock landscaping which surrounds my home, which is trimmed in flagstone. I paid several thousand dollars to have the landscaping installed. They left large chunks of dirt, ripped up landscaping cloth and scattered a sizable amount of rock into the yard. They were several hours late getting here and finished in the dark and rain. What a mess they made of my property!

Horrid communication

Install was supposed to be done in August, and half done at best at the end of November. Horrible communication from the sales rep. He shared his wife had pregnancy issues which I can empathize with, but it takes seconds to text or pass the account to someone who is capable of follow up. I still have no idea the next step .