LGCY Power

Very professional

The installers were knowledgeable and professional.

Falsified Promises

On 6/25/25, my wife and I met with the sales representative from LGCY Solar Company who told me that he could save me money on my electric bill. I agreed to have him do the paperwork. The first quote was high but the second quote was $207.91. I was told it would be a 2% guaranteed increase yearly with 100% production from the solar panels and no bill from PPL. I later found out that I would have a bill from PPL. My sales representative then stated that it was a service charge of $15 - $20 dollars monthly instead of no bill. I then received a bill for $398.10 from PL and another bill for $207.91 from Goodleap for the month of January 2026. I tried calling my sales representative and left a message asking him to give me an answer about the PPL bill that he told me I would not be receiving. Two weeks later and I still have not had a response from him. False promises upon false promises. Stay away from this company.

Had a great experience with your company prompt and efficient service no problem with installation I would definitely recommend you to friends and family five stars * I would like someone to reach out to me not sure if they turn on the power breaker it’s facing down as if it’s off thanks .

Not a smooth install

First we were delayed by solar panel availability. I understand this, not a problem. When the install did begin there was a language barrier that made communication with the crew difficult. The 3 day install projection ended up being 2 days until a weather delay. Then 2 weeks until they could come back (though the icy conditions did not last more than 24 hours). During the 2 weeks, I had an uncover ditch in my yard that was a safety hazard. Then 2 more days of installation. By the time the install was completed, there was mud everywhere including all over my garage, basement, carpeted garage stairs. Metal and plastic pieces all through my yard, cardboard, zip ties, screws, and cigarette butts. Not exactly the professionalism I expected. The panels are on the roof though. I am awaiting inspection.

Timely and courtious

IO appreciate the crew for their timeliness, polite and carful of the property.

Solar Installation

The installation was amazing. The day they started the temp outside was in the teens with wind chills in the single digits and plus it snowed a little bit at the end of day one. They came back the next day and finished. The only negative, the cleanup could’ve have been a little better. My wife and I found electrical supplies and materials they used for the installation laying around our property along with paper from the materials they were using.

The crew was on time actually early which helped out getting it done in 1 day. Polite and hard working. The panels were configured on the roof differently than what I anticipated but was assured they would work properly. I called my sales representative just to make sure.

Greg and Marcie

The 2 young men arrived at 10:50 am and got right to work unwrapping materials. They work continuously without taking any breaks and finished the work around 4:30pm. They then cleaned up and packed tools in truck and left our house around 5 pm.

Installation Communication Horrible

My wife and I are upset with the installation of the solar panel system that occurred on 18-Nov-2025. Firstly, there was a change to the design of where the panels were to be placed which was not communicated to me promptly. Rather, in a surprising manner the changes became known when the installers arrived. Secondly the LCGY representative sold us the system we were shown a picture of a single transformer box next to our exterior electrical box. I asked for the solar panels electrical system to be placed in our basement, which the sales representative said would be communicated. Apparently, that didn’t happen. Instead, there are now four additional gaudy boxes that are plainly visible on the side of our house. It looks awful. I thought we had talked about installing the electrical components in our basement near the breaker box! Very frustrating and disappointing. If we knew months ago that this was going to be the outcome on our historic house, then we would not have signed up for solar.

Knowledgeable crew members. Started work early and answered all questions. Cleaned up after themselves as well.

They got the job done in two days but they did show up late on day 1 which caused them to work late into the evening both days which caused some power outage overlap from them working on the system. Also, they did leave quite of bit of trash they went into the gutters, around the front driveway, and around the areas they work that I had to cleanup.

Solar panel installation

The roof installation was visually excellent . The first heavy showers in New York led to leaks in the living room area and at the skylight area . There were no leaks prior to the installation of the solar panels . Also , there are no solar panels at the skylight area . I contacted the agent but received no response .

Professional

Inspectors was on time , courteous, professional and was satisfied with the neat clean job that was done!!

My electricity for some parts in my home

Some parts of my home to date since 10 13 25 the electricity has not been restored make several calls to the contractor to date never responded. My HVAC has not been installed to date I am very upset just do not want to hear about you I felt like I have been scum Was told this company would give me 3500 still waiting My security company came to the house only to found out no electricity is there had to pay VINTI $99.00 just to come to see what is happening to my security

I am amazed with how everything went. The people were amazing and kind!

Solar Installation

As far as I could tell, the crew installed the system correctly. That is, it seems to be working. There was a language barrier, as only one of the three installers seemed to understand English. As a result, when they asked me if it mattered to me if they ran the cabling from the array to the electric meter through the attic or down the outside of the house, I tried to ask which is the better engineering solution. The fellow I was dealing with indicated that down the outside of the house was better for him, but didn't necessarily say if that is the best way to do it. Hopefully this won't be an issue with the final inspection, or for future system operations. I figure it saved drilling a hole in the roof and the outside wall of the house, so that may be better. After they left, I had to go around and pick up some of the papers and wrapping from the system components. The electrician left the door to the electrical closet open and the light on. There was a leftover panel they left in the driveway and said it would be picked up the next day; it wasn't. It's still there. Of course I can't see what's up on the roof. The app indicates the system is functional. I'll probably try to poke my head up into the attic and check for any water leaks, Just in case. All-in-all, I'd say they did an okay job. Not great, but not horrible, either.

Liars, cheats, and thieves

The worst experience of my 20 years of home ownership was letting these fools with LGCY power con me into a terrible deal with their solar service. They are complete liars, they are worthless individuals all the way around. They damaged so many aspects of my home, my property, my automobiles, not to mention the weeks of my life that I can never get back... I took over 2 weeks off work for these fools to not even show up and complete the job. I wound up losing my job because of these worthless fools. Then, when it's finally up and running....I'm not even "making" enough power to offset the bill. I'm single, and I don't run anything but a box fan. I honestly wish each person who works for LGCY power gets fucked as bad as they fucked me.

Salespeople will say anything

We’re in California, but I couldn’t select that when leaving the review. The installation process wasn’t too bad. I don’t have anything negative to say about that. The person who originally came to our home to sell us on this solar program said he had approval to provide assistance with our electricity bill to make the transition easier. After we signed all of the documents, we never heard from him again. His name is Dax. He was so helpful in the beginning and then ghosted us so we’re not happy about that.

Solar Install

The panels look to be installed properly and time will tell if they are sealed properly. I just finished residing my house and one of the installers cracked a piece when digging for the ground wire. To say I was upset would be an understatement. The install went quick. I am not sure I like the fact that they used a push broom to sweep the roof off, (was some frost on the roof) prior to the install. This also can remove the granules from the shingles reducing their life. All in all, they did okay.

Excitement & Disappointment

From the first visit to the contact signing through the permitting was good. Communication needs to be improved upon as well as clear instruction for the codes and zoning office. I had to scan and upload the drawings to the sales rep. Singing like that should have been handled better. Site assessment appears to have been lacking as the installation crew arrived to find the wrong clips to attach the panels to the roof. They managed by arranging for the electricians to come and take care of their end. Still waiting after installation for the inspection and then hopefully the energizing.

Install Crew

Alex and his crew kept us informed of their work progress and finished their task on-time. They were courteous towards me and explained what they were doing when I asked! Great job!

Power not back on completely

Lights are dim in the cellar. Water pump is not getting any AC power. Refrigerator not working. Landline telephones not getting any power. Send someone back here tomorrow please.

Complaint Against Legacy Power (LGCY)

I want to share my experience so others don’t go through what I did. Solar is a good thing, but you must be very careful about the company you choose and the salespeople who may be more interested in a quick commission than the customer’s wellbeing. Unfortunately, my experience with Legacy Power (LGCY) has been terrible. When I met with the LGCY salesman in my living room, I was very clear: I would only agree to install solar if (1) I could keep my AC set lower during summer (from 78° down to 75°-74°) and (2) the system provided 100% offset of my NV Energy bill. He promised both would happen, telling me my only NV Energy bill would be the $19/month grid connection fee. Based on those promises, I moved forward. In early 2024, I purchased — not leased — a 7.98 kW solar system for $28,900. That price worked out to $3.62 per watt, which I later discovered was about 34% higher than the average market rate at the time. By the time I realized it, the contract was signed and the installation was underway. The installation was completed on time, but that was the only thing that went right. • Missing equipment: The installer failed to install consumption CTs (devices that track energy use vs. production). When I asked about it, LGCY told me there was “not enough space” in my panel — despite their own site evaluation saying otherwise. I ended up paying another company over $400 to install them without issue. • System underperformance: My 7.98 kW system has only ever produced a peak of 5.3 kW — about 66% of capacity. Why you asked? LGCY installed 440 W panels but paired them with microinverters that max out at 300 W. This creates what’s known as clipping — energy that the panels could generate is simply wasted every single sunny day. • Broken promises: Instead of covering 100% of my usage as promised, I’m now paying an average of $140/month in the summer to NV Energy, on top of the nearly $29,000 I already paid for solar. • Customer service failures: When I raised these issues, the salesman (who sounded as a solar expert during the sale) brushed me off with “I’m not a technician. You should talk to tech support.” Tech support told me my system was “working as expected.” In reality, it’s only working as they designed it — with built-in limitations that were never disclosed to me. The result: I paid nearly $29,000 for an overpriced system that was poorly designed, does not meet the criteria I explicitly set as conditions for purchase, and leaves me with ongoing energy bills I was promised I wouldn’t have. LGCY has taken no responsibility for their misleading sales practices, poor system design, or customer dissatisfaction. Bottom line: My system is “working as expected” only because it was designed to underperform from the start. That is not what I was promised or what I paid for.

They disconnected the power to my garage and I cannot open doors and have no lights or power. I called 2 weeks ago and they said Will would call me to set up time to fix problem but I have not heard from anyone. I sent email to lgcy power and got no response. Please get this resolved asap.

Our new solar panels

The crew was on time and professional I was very pleased with how everything came out. Clean and neat