ION Solar

Very Satisfied with Our Experience with ION

Very happy we chose ION for our solar system. From our first sales pitch to getting our system on line, ION was helpful and professional every step of the way. Communication from start to finish was excellent. Will be recommending ION to everyone I know.

Very knowledgeable and professional.

The sales person was not pushy at all. He was very knowledgeable about everything from the price to how the equipment works. Everyone we have come in contact with seemed genuinely interested in us being happy with everything.

Ion Solar is informative, affordable and easy to work with.

I highly recommend Ion Solar to everyone. They are a very easy company to work with, very informative and affordable.

ION Solar made the process easy and straightforward

The whole team at ION Solar from our salesperson to the office staff, and then of course the installers/electrician were fantastic. Explained each step of the process, were helpful with answering questions, and very professional. I'm very happy with their service and highly recommend

Decent Experience

Not sure if I was provided enough power to start. Think they wanted a good quote to get me in the door. Biggest issue was being charged for my solar panels when they weren't producing yet. Was never reimbursed for the one payment I made despite having no solar.

Premiere Solar System

This installation was our second purchased from ION Solar. With both systems, ION exceeded our expectations! They provide the best panels, inverters and, associated equipment available. On both occasions, the installation was quick, professional, and very “clean”. They do not leave your home with unsightly conduit on the roof. Everything was routed through the attic, exiting as needed just above the outside boxes and meters. All required inspections were completed successfully on first visit, no do-overs! We are happy to recommend ION ad your solar system provider!

Great company

We just had solar installed with Ion and it has been a fantastic experience. They have kept us in the loop on every step via emails and phone calls. If we had any questions, somebody was always available to answer them. We couldn’t be happier.

A very organize, clean, profesional and reliable company

Ion solar is a very organize, clean, profesional and reliable company. I had a great experience, I was afraid at the beginning, but Ryan capture my attention and he is a very reliable person that is helping me until today, I can’t be more happy.

very up front about everything

everything went very smooth and easy from start to finish we cant wait till the final inspection tomorrow so our new panels can go on line thank you ion solar for the amazing job you did

Ion Solar

Ion Solar had my 15 panels up and wired in 4 hours. And Iona followed up quickly for the electrical inspection. It went like clockwork.

Smooth Install

Our solar panels installation was very quick and worry free.

Great service, excellent communication

Made me feel comfortable with making such a long term investment. Explained things in simple terms and were always willing to talk and answer my questions.

Product not what we purchased; whole process was not good

To start, we did not receive the product we purchased. We originally used ION solar because two of our neighbors had used ION for their solar installation and were happy with the product and process. Based on how the product looked on their homes, and also their feedback we went with ION. Our sales person also showed us the same product installed on our neighbors’ houses in his sales presentation, very specifically mentioning what we liked most about it. We really loved that it was going to look like one big panel without spaces in between the panels, and had a frame around the outside, making it look complete and really professional. However, the actual installation on our house it turns out, is individual panels on a rail system which look entirely different and sloppy. There are spaces between all the panels, and there is no frame at all. We could not believe it-as that had never been discussed as an option on our installation. We are so disappointed in how the panel system looks based on what we were sold. Secondly, none of ION’s many “teams” communicate well together. This process was painful the whole way, and we had to repeat things or tell them in the process what was next based on talking to so many people in different “teams”, many times in the same phone call. Scheduling team, utilities team, installation team, customer service team, etc. None of them discussed things in person with those actually out here working which maybe could have made a difference. So many times we got repeat phone calls to schedule something that we already had done, or was already on the calendar. We had too many instances where we had to have someone come back out for something to be fixed. At least once, we booked a 3 hr time slot for work to be done, and verified it on the phone, but the workers were given a different 3 hr time slot on their schedule, which is not fun for anyone and led to us being angry about taking time off work to let people come do work in the house, who were expecting to come at a different time. On top of that, there are some workers who don’t have the best trade knowledge working in the houses. (Most of them don’t fit in that category, but on more than one occasion it was obvious that some do). For instance we had damage inside our house (a light dropped from our kitchen ceiling) because a worker was not careful inside our attic walking, and that had to be repaired. Secondly, the first electrician who did our installation showed up two hours late when I was told he was 15 minutes out, and did not do work that passed city inspection. This delayed our system finalization by 5-6 more weeks in order to get ION to get another electrician out to fix the work, and get a repeat city inspection that passed. Every time there was a delay in work due to a problem, or something needing to be fixed, we had to reach out to the company, as they took days to weeks to reach out to us if we waited. We are disappointed and would NOT recommend ION.

Excellent Experience

Everyone I came into contact with in person and/or on phone was very pleasant and helpful. My energy advisor, Brandon Jackson is absolutely amazing. He answered all my questions and is still very prompt getting back to me even after my system is installed and operational. My experience with Ion has been excellent. I would recommend them to anyone.

Exceptional Solar Service!

From the moment the first ION Solar representative to the day when the installation was complete and the system turned on, I was impressed with the company. Professional, knowledgeable personnel. Kept me regularly informed about every step and followed through to make sure to answer any questions that arose. And now I have solar! I would recommend ION Solar to anyone and everyone. They are top notch! You'll be happy you contacted them!

Highest quality of customer service and care.

As a small business owner I truly understand the importance of customer satisfaction and experience. ION consistently provided my family and I with updates, notifications and made the process relatively simple. All fields of the business and process were at the highest quality. Could not ask for a better experience.

Very Affordable! Great customer service every step of process!

From the first person who knocked on my door to the last call and text I recd this is by far the most organized company I've ever dealt with! They walked me thru every step PRIOR to me signing any contracts and once I signed they have been in touch every step in process. Now I'm all hooked up to dominion grid and doing good for planet and my electric bill plus added value to my home! So many in our Ocean Lakes neighborhood here in VA Beach are adding solar to their roof via ION Solar! Btw, if you decide to call them please say I sent you and I'll get a referral credit! I'm not getting paid to write this review I just want to spread the word this is def a company I'd do business with again!!

Awesome company

Everyone that I was in touch with at the company was informative, friendly, and a pleasure to work with. The system is working even better than I had anticipated.

Amazing job!

Their solar panels are of top notch quality, their work in installation of the solar panels is very good, very responsive customer service!

Amazing from start to finish

Ion Solar was amazing to work with. It was a big commitment to decide to pursue solar energy, but I'm so glad we used Ion. They were very clear as to the process (which does take months in total). I was contacted regularly via text, email, AND phone calls to be sure I understood where we were in the process and to clarify any questions I had. I didn't have to lift a finger - they coordinated everything with Dominion Power, the county, the city, etc. Our panels were just turned on and they are functioning perfectly. I'm so glad we went with Ion and I'd 100% recommend them to anyone considering solar.

Great experience!

Getting solar has never been easier. The entire process from start to finish has been one of the easiest ones I've gone through. Every staff member I've dealt with has been extremely helpful and kind and informative.

Great company. Very professional!

Great company. Very professional!

DISHONEST

I am very disappointed with ION SOLAR...For their dishonesty and Lying to customer......When they first came to my neighborhood to advertise about their company, the rep informed and convinced me about the quality of their product and how far they go to support their customer. HE told me that all the work will be done on time and if the system is not turned ON time they will cover up for the cost and don't have to worry about two bills. I received the bill from their lender Loanpal for the month of Feb Statement date 2/25/2021 and the due date was 3/14/2021 when the system was not even turned ON. The system was only turned ON on 3/11/2021. I called the Loanpal and they said contact ION Solar they can't do anything....When we call the ION on February, complaining that we already have the bill but the system was not turned ON .....They said we are very sorry please pay the Bill and we will reimburse to you....but now when I call them to get my reimbursement they don't want to pay....I ended up paying two bills both from the lender and the utilities company...... DON'T TRUST THEM....Now I am questioning on the quality of the product too.....I was in the process of referring my friends, coworkers and family members about this company....Glad I found about their true color on time....DON'T FALL FOR WHAT THEY SAY....ITS ALL LIE...

Install of solar panels

We were very impressed with the professionalism. We were kept up to date on the progress. Never kept wondering what was the next step was. The installers were polite and respectful.

Dishonest

I orginally chosed Ion Solar over SunPower. Prior to choosing Ion Solar, I informed my sales representative that I don’t want to sign a contract until my house refi has been funded. My sales person ensured that signing the contract is just a place holder, and if for any reason I start receiving messages from Ion, ignore the messages. While waiting for my refi, I discovered SunPower’s high wattage panels. I switch to SunPower, it’s not because of the costs, but the overall size of the panels they can provide (ION=9.16kW, SunPower=13.68kW). Fast forward about two and half months later, I received a call from Ion, and they were charging me $1200 for cancelling the contract. This was the original contract, that was suppose to be a place holder until the closing of my house refi. I informed SunPower, and they were willing to cover charges from Ion. Furthermore, after informing Ion my reason for switching over to SunPower. Ion guaranteed that they could’ve match the same solar output power. I’m not sure how they could deliver the same solar output, when I’m informed by their survey team that’s the max output they can install. Lastly, I was threathened that the $1200 will be sent to collection agency, if I don’t pay it right away.. I’m currenty waiting for the bill so I can pay it, and get my reimbursement from SunPower. Before getting solar, check out SunPower, and show them this post.