ION Solar

Glad I Signed Up for ION Solar

I was not sure solar panels were for me. After talking with a family member who has used solar panels for about 7 years, I decided to invest. The sales rep was very helpful and provided all the information I needed to make a decision. After the install and operation of the system, I was able to save about 30% in my first month electric bill. Happy I made the decision to install these panels and thankful for all the information provided to me by ION.

Very quality panels and components. Expert Installation and communication with power company. Very high powered system.

Overall, I had a great experience with Ion through installation, but that all went downhill after installation and when Kylee took over as my project coordinator. After the county inspected the work, it took over a month and a few angry phone calls to get her to provide me any update on the project (Dec 14 - Jan 16). After that I requested a new project manager but never received one. If it weren't for the absolute fantastic customer service provided previously by Taylor and Alexis, as well as Corry and Nadiya I would have dropped it to one star.

Exceptional Experience From Start to Finish

Unlike other companies in my area, ION stood out because they made sure I understood how the equipment worked, how the project would proceed, and how all of the incentives could be leveraged to help make my transition to solar easy & affordable. Everyone I interacted with went out of their way to accommodate my schedule, my budget, and to answer all of my questions. I could not be more pleased. I’ve confidently recommended ION Solar to my neighbors, family and friends and will continue to do so! I appreciate the professional service & my super low electric bill. Thank you, ION!

We are about 6 weeks post activating Ion Solar. . . They send people out to look at the house and roof and make estimates on wattage. We were told our panels would make our energy bill nil, with only a little bit of draw from the energy company during the winter. They guaranteed the price for the panels monthly would be the same as our average energy bill, and thus, gain solar without having our bills go up at all. It did NOT lower our PGE (electric) bill. It's the same as last year at this time. (Approx. $250) When we used their app to look at the wattage it was accumulating, it was ridiculously low. The panels are basically useless. So NOW . . . We not only have our $250 PGE bill, but an additional $185 solar panel bill. When I emailed about when we could expect that to change, they ghosted us. Oh, except for the part where we got the reminder about our automatic withdrawal coming up. DO NOT GET ION SOLAR!!! ITS A SCAM!!!! (If you notice, the positive google reviews are from before people actually use the panels. . .)

Ion Solar made our experience so easy from start to finish. They were wonderful explaining all the information including how it would save us money as well as how solar works! Any time we had a question we waited less than a couple hours to get a reply. We’re now saving over 60% on our electric bills!

Terrible company. do not recommend!

Check reviews before choosing a solar company. Ion Solar is terrible!

Day 253: Ion has not finished the job

I have panels without electric hook up on my roof and Ion continues to make promises and continues to not deliver on finishing the job. Several no shows, several no calls, and lots of heart ache over this job. I just want Ion to complete the electrical work. I've filed a claim with the BBB and in discussion with Denver 7 news. Two weeks ago they sent an injured electrician to my door and I had to find out from him that he was not able to do the work, even though he had been injured for over 2 weeks. The company seems to have lost touch with customer service since I have several neighbors that hired Ion for their panels a few years ago and did not experience these issues.

Highly Recommend!

Ion solar is great! This is our second home Solar purchase. We had multiple consults with different companies. ION’s people were knowledgeable, polite, did not put pressure, and quick to answer our questions. We have specific needs to fit our unique lifestyle and even though our system request was unusual they never even batted an eye. The install was just as smooth and the people just as great. I highly recommend ION!

Great Company!

Absolutely wonderful to work with. They kept me informed of the process, very easy to communicate with and answered all my questions very quickly.

Great service

Really professional installers. Know what they are doing and polite and knowledgeable. The rep also very knowledgeable on the payment and answered all questions.

Wish I could give a 0 - Terrible Installation & Customer Service

Initial sales representative did a good job of explaining the product and the service that would be provided and the offer the best deal he could at that time. We choose to proceed and set up time and date for installation after HOA approval. Set up a date that my spouse could take time from work to be there for the installation and an hour after the proposed time, we reached out to ION as nobody had called or showed up. We received an apology and said they would reach out later in the week to try to set up another date. Agreed upon a second date and time that my spouse could once again get time away from work. On the date of the appointment, received a call 25 minutes before the time and was told, "we cannot make it today, we will have to schedule another time." They called back to ask if they could come back the next day, but unfortunately, my spouse cannot get time off from work. We then decided to call and cancel and received lots of excuses from Ryan about how this never happens and they want to make it right by setting up 3rd appointment. We continued to state that we will just cancel as this interaction is an example of the service we believe that we would receive in the future. They called back a week later to try and see if we would give them a 3rd chance and when we said we would not, they stated then you will have to pay the cancellation fee of $1200 that will be due today. Stated this is a terrible form of customer service and disrespect of the time my spouse took away from work and is not offered anything more than a fee that is to be paid immediately. He asked if his manager could talk with us to see about waving the fee and we agreed. Cody came on and again, explained how the first 2 cancellations never happen, 1 maybe he said, but never 2. And how they were outside of their control because the first time the installer was sick and the second time the truck broke down for the day. He tried to ask if there was a date that would work for them to come back and finish the install and I explained we were not interested and to please stop trying to complete the sale. He stated he only has 2 options and that was move forward with the install or charge the cancellation fee. I asked why he cannot cancel the fee and he explained that he cannot make magic happen and it was out of his control. I stated, then please proceed forward with the cancellation. He explained that they would be out money from a third party that they had to pay up front, and never once was concerned about the time my spouse took away from work and the money it cost us. He came back with, "If you would let me offer 1 last super deal to try to resolve this.This is what I will do. If we can agree on a 3rd try, I promise it will happen and if it doesn't, I will waive the fee." So, the Super Deal is, we miss the appointment twice and that is ok, and we will not waive the fee (because he cannot perform magic), but if we miss a third time, then we will waive the fee." Unfortunately, we decided to cancel, and yes, we received the cancellation fee with the due date of today marked on it. We are new to the area and do not have any feedback on ION before this process started, but unfortunately, the install service and the customer service does not appear to be in line with a successful sustainable business model.

Horrible Company! Big Cheater!

Do not choose this company! I would give zero if I could. Let me tell you how I was cheated by this company. My sales rep was Ryan, and he came to my house at the end of July 2022 to introduce Ion Solar as a full-service company and the benefits of solar. First, he projected the solar panels based on my previous 12 months of utility bills in order to ensure the production of solar panels to meet my needs. Second, he pointed to one of my utility bills and stated the Energy Charge and Fuel Charge would show $0, and the only thing for which I had to be responsible was the tax, which Ion Solar could not void. In addition, he promised me that my utility bill would be less than $5 (tax) after my solar panels were activated. Third, I would receive a call back within 24–48 hours from customer experience if I had any problems. Here are the realistic ones: First, the solar panels did produce as estimated. Second, unfortunately, my utility bill was much higher than his promise. I had been paying $70 to $85 every month to the utility company since the solar was activated, plus $84 for the solar monthly premium. Compared to what my sales rep promised me, I had been paying $65 to $80 more every month. I had been calling the Ion Solar customer experience team for five months, and I had spoken with many people, such as Will, Daniel, and Michael. Will told me that his manager would take care of me if I could provide evidence about what my sales representative promised on my utility bill. I emailed my evidence to them a long time ago, but no one could really solve my issue. The most ironic thing was that everyone kept saying that the solar system produced 100% of its estimated output, which I had never questioned. My most recent utility bill was for 11/23/2022 - 12/22/2022, the total of Energy Charges and Fuel Charges was $92.94 without Ion Solar and Taxes, whereas the total bill was $85.67 with Ion Solar. However, my Ion Solar monthly premium is $84, so total I paid for current month was $85.67 plus $84. Third, as I said above, I had been calling this company many times. No one called me back during the time frame of 24-48 hours. Overall, I am so disappointed in the company’s ability to solve problems. The salesperson represents Ion Solar, not me. I think Ion Solar should have been fully responsible for their employees' overpromising. However, I have been fully responsible for his unprofessional behavior. The issue was that my utility company charged me a higher rate and credited me with a much lower rate. However, the root of this issue was my sales representative's overpromising, which caused this problem because he overpromised me the $5 on my utility bill that gave a good value for installing solar without any knowledge about how my utility company credit consumers. It is immoral behavior to utilize such an unprofessional resort as cheating consumers to meet their sales goals. As consumers, we only buy the product that will offer more value for us. As I explained, the salesperson promised the big value which was I could save money with Ion Solar, but it did not come true. Be aware! Do not trust this company! Avoiding ion solar is an intelligent decision if you are deciding to install solar!

What a sham!! EXTREMELY UNSATISFIED!!

Don't let the salesman swindle you at the door. They will do anything to get your business. This company has been absolutely horrible to work with. A lot of empty promises. Customer service has very poor communication skills. They give you the run-a-round every time you call. I signed a contract in July of 2022 to have 18 solar panels installed on my roof. It is now January 2023 and the panels are still not operational. They keep putting the blame on the utility company. They fund your loan without you being able to reap the benefits of the solar panels. Now I will likely be stuck paying both an energy bill and the solar loan bill. The goal was to offset the electricity cost. What a sham!! Ridiculous!! I highly recommended you stay away from Ion Solar. As part of the agreement, I was supposed to receive a $700 incentive... still haven't seen that cash either!!

The process was amazing. Robert Code walked us through and answered every question we could come up with. He really knows his stuff! Alexis took over and checked in weekly until the system was up and running. I have already begun to send out referrals. Thank you

I signed a contract with Ion Solar on Jan. 21 of 2022, coming up on a year. The panels were expeditiously installed late March of last year after I complained to the company about not hearing back. Inspection didn’t get completed until August which since then they have been telling me that they are waiting on approval from Tri-county Electric. I was coerced by Goodleap to start paying for the panels in September due to it being six months after the install date. I’ve been paying to both Tri-county and Goodleap. I found out today that Tri-county rejected the electrical worked back in August and Ion Solar failed to take action to correct it. I’m whole heartedly regretting ever signing up for solar panels. This has been a complete nightmare and I don’t know what to do!

ION - Excellent Experience

I highly recommend ION for your solar needs. They were great at keeping me informed during the whole process and the crew installed the panels even though it had snowed a bit the night before. Overall very professional and customer service was excellent!

Great Experience!

Working with Ion Solar was a pleasure! Communication was great throughout the permitting, installation and inspection process. Installation of our system took less than a day and the crew that installed our system was very professional. After installation was complete, Ion ensured all necessary inspections were completed in a timely manner in order for us to get our system up and running. Very professional service!

Exceptional Service

This experience was super easy and very exciting. Love the ION Solar customer support team and everyone who contributed to our experience. Definitely was worth the investment! Special thanks to ION Solar team for helping my wife and I through this process. Truly thankful for the transparency and commitment that we received.

Amazing quality with amazing service

The experience was great. It's a little quiet at first while the design part is happening but once it's done things start happening real quick. The installation was the biggest shocker. I have a two story steep pitched multi faceted roof with 16 panels they had to install. Start work by 8 and they left shortly after 12 noon. I couldn't believe they were done so fast. I didn't even have a disruption to my power even though they had to put in a new panel. Their installation is the cleanest looking installs you'll see. If you drive by and the solar panels look like they were part of the house design it's probably because it was done by them. The panels are some of the best you can get right now made in America and are almost 21% efficient. Those Chinese made solar panels have that ugly gray metal bands around the panel and throughout and it looks terrible. These are jet black and they look so good. I feel like I got my money worth which lately you just don't hear yourself saying anymore. Seriously if your thinking about Solar call these guys up they'll come to you give you all the details and info right on your couch and in a non pushy way. I guarantee after you understand the process you'll be asking like I did "where do I sign?"

Good panels but way behind schedule & poor customer support

BLUF: Good product but shoddy contractors and unreliable corporate customer service. The solar panels themselves are good, but companies cashing in on the green energy incentives are a dime a dozen. Go with one that won’t jerk you around. We signed our documents on February 5, 2022 with a timeline of installation in about 90 days (“but we’re almost always under that timeline” –the salesman) and a guarantee that the panel system would be lowering our electric bill before we began paying down the loan (outsourced to another company) in July. The system was not complete and turned on until August 16: 175 days after signing and nearly twice the advertised timeline. This was largely due to two failed electrical inspections and long delays getting Ion’s electrician out to redo his work, but we also had delays in communicating plans from the salesman to the engineer, project manager going weeks between responding to messages, and the installation crew arriving with CAD designs that did not match the latest conversations between sales and engineering departments. The frustration and wasted time of the overruns was worsened by Ion’s failure to make good on the commitments made by both Ion's salesperson and my project manager that if the project was delayed past when we had to begin making loan payments (“but that’s not going to happen”—salesman) Ion would make us whole. We ended up having to pay both bills simultaneously for both July and August. Ion reimbursed us for July, but everyone simply stopped responding to emails once it became clear that the same thing would happen in August. Very disappointed at both the overrun and Ion's failure to keep its word.

Good panels...rotten advice

Before I purchased my solar panels from Ion, they inspected my roof. They told me that the roof had a good 10 years left on it. (I had purchased the house without knowing the exact year of the last roof installation.) In less than 14 months after the solar panel purchase, my roof needs replacement. It turns out it was years past the warranty. If I had been given accurate, honest information about the roof from Ion, I would have waited until after the roof replacement to purchase the solar panels. Now I have to pay almost $5000 for the panels removal and reinstallation. What a ripoff!

Terrible, they drop every ball in the court once you sign

If you like waiting an entire year to get working solar panels, it's great. If you like being strung along with no real project management, it's great. If you like chasing them down every step (which is seemingly infinite), it's great. If you don't like those things, please run away as fast as possible. If I could rip these panels off my roof and cancel my order I would. What a **** company.

Failed inspection, no followthrough

Installers damaged my attic. Eventually, the company fixed this problem after I proactively reached out. They forgot to schedule my inspection. After a month of waiting, I called every day, which eventually got the process moving. The system failed inspection. I have not received a resolution.

Horrible Customer Service and Communication

We signed our contract in August and it is now the end of November and we still are have no solar. No customer service! We are expected to make our first payment in the middle of December, but we have no product. Lack of man power to handle the design and they are making it our problem. We understand that things happen , but this seems to be a comedy of errors. We totally regretting our decision to work with ION. Contract states 6 - 8 weeks for the process. 20 weeks and probably will be another 5 weeks before completed.