ION Solar

Excellent service!

Easy, thorough and diligent in getting the project completed in a timely matter.

My experience was pleasant and they did a great job!

I recently had the pleasure of working with ION Solar for the installation of solar panels at my home in Fountain. From start to finish, the entire process was seamless and impressive. 1. Professional Consultation: The initial consultation was thorough and informative. The team patiently answered all my questions, explaining the benefits of solar energy and tailoring the system to my specific needs. 2. Efficient Installation: The installation crew arrived promptly and worked diligently. They were respectful of my property, ensuring minimal disruption during the process. Attention to detail was evident, and they left the site cleaner than they found it. 3. Quality Products: ION Solar uses top-tier solar panels and equipment. The installation was flawless, and I appreciate the craftsmanship that went into securing the panels on my roof. 4. Timely Completion: The project was completed ahead of schedule. I was pleasantly surprised by how quickly everything came together. 5. Excellent Customer Service: Throughout the entire project, communication was excellent. The team kept me informed at every stage, and any concerns I had were promptly addressed. In summary, ION Solar exceeded my expectations. My home is now powered by clean, renewable energy, and I couldn’t be happier. If you’re considering solar installation, look no further—ION Solar is the way to go.

Sales experience

The sales experience was fantastic. I have been wanting to get solar panels for a while but have been dissuaded due to experience some poor sales tactics by other companies. Daniel Jacobson was professional and answered all of my questions in a timely and honest manner. Great experience working with him!

Addressing Complaints

All these reviews about Ion, you can reach out to BBB in you local area to get answers if the company is not responsive.

Horrible experience

I hated my experience with Ion. I don't recommend their services. I wish I could provide negative stars. I was promised Benefits that will not occur and despite the representatives that I spoke with. My grievances were dismissed, and Ion made no effort to make things right. I was the guinea pig for my cul-de-sac, because a few of my neighbors want to go solar. I will not recommend Ion. I understand mistakes happen, but no one tried to make it right. If that was an example of the service I will receive in the future, I'm not looking forward it.

Complaint

It’s a total rip off! We bought the solar system about seven months ago, we were told the monthly payment would be fixed at $120 for the 25 years term of the financing agreement. Now we found out that $120 is only for the first year, $176 will be the payments for the next 24 years! We will pay much more than what we promised! What a big rip off especially for a couple of senior citizens like us with a fixed income!

Only Interested in their Bottom Line

During solar panel installation, our roof was damaged causing a leak. The panels were removed and the roof repaired. Now they want us to buy new panels because the original ones were "damaged". Even if the panels were damaged before removal, had it not been for Ion Solar's negligence in the first place we would have panels working, as they claim, in a diminised capacity, but we would have SOMETHING. Now I have $18000 worth of panels sitting on my deck and they want us to pay another $4000 to fix their negligence.

10/10, Excellent Company!

I recently had the pleasure of working with Ion Solar for the installation of 17 solar panels at my home in Colorado, and I am beyond thrilled with the entire process and the outcome. From the very beginning, Ion Solar stood out with their exceptional communication skills. They ensured I was fully informed and comfortable throughout the installation process, from initial consultation to the final switch-on. There was never a moment when I felt out of the loop or uncertain about the next steps, which is a testament to their commitment to customer satisfaction. One of the aspects I was particularly impressed with was how Ion Solar handled all the necessary paperwork and approvals with the city and power company. This can often be a daunting part of any solar installation, but Ion made it completely hassle-free for me. Their team demonstrated a deep understanding of the regulations and requirements, ensuring everything was in perfect order without any delays or issues. The professionalism and expertise of the installation team were outstanding. They were not only knowledgeable but also very courteous and respectful of my property. The installation itself is a testament to their skill and attention to detail - it looks fantastic and blends seamlessly with my home's aesthetics. Most importantly, we were able to start generating power from day one, which was incredibly exciting. I cannot recommend Ion Solar highly enough. Their dedication to providing an excellent customer experience, combined with their technical expertise and efficient handling of administrative tasks, made the entire process a breeze. If you're considering going solar in Colorado, Ion Solar is undoubtedly the way to go.

Big rip off

Do not purchase this product. Everything I was told at there pitch is untrue. I am paying more now than before I purchased this.

Terrible Experience!

This was absolutely the worst company I’ve ever dealt with! The salesman sold a product and made guarantees about a market he knew nothing about. They are not upfront about any cancelation fees, and their communication both within the company as well as externally is HORRID! I started this process 6/8/2023 and did not get everything completed to operate until 2/9/2024. The initial site survey should have been completed on 6/13 but ended up being rescheduled multiple times for various reasons. They blamed the weather, but it was a sunny day, the guy did not show up another time, and eventually an entirely different technician took over to get the site survey completed which was some time around August. At this time is when I requested things to be canceled and was bullied with this cancelation fee despite the issue being with ION and their technicians. This was the overall trend with everything else that followed, the actual installation was rescheduled, the inspections were rescheduled, check for permits was sent to the incorrect place, etc. This led to me missing a lot of work/money and it was just an entire mess. I'm still not satisied with ION as the salesman guaranteed my panels would be on the front of the house instead of the back. Overall, I regret every giving ION the time of day.

In July of 2023 Rich with ION Solar came to my home and told me about the great opportunity to have solar panels installed,He informed about the great benefits of solar panels,which I was already aware of,i signed on that .I just had my meter turned on about 2 weeks ago,and I am very happy

Do not get

In the beginning of the process, the salesman does his job and is extremely nice and convincing and has you buy in to what they are selling. The installation had a few hickups but overall no complaints. It's the after that I do not like. I was told I'll be paying approximately $85 a month for the panels but would be getting $40 from Dominion Power monthly for having panels that was a lie. Now my payment for the panels is increasing to $130 a month which I totally missed (but that's my fault for not fully reading the document, just listening to the rep) My electricity bill seems like its getting higher. I see no benefit to having panels. With my electricity bill and the cost of panels, I'm paying so much more than I was before! DO NOT DO IT! No matter how good they make it sound!!!!

Poor service and no empathy

Horrible experience once the Panel were installed and money was paid to them through bank. My yard is trenched since last 4 months and every time I follow up they say the scheduling team messed up with inspection scheduling or field agent cannot come. So far I have 2 failed inspections from county and 3 reschedules including one that happened this morning where someone scheduled it wrong. Also every time I follow up and then they try to schedule VS rescheduling should be done by them.This is my second month of paying Monthly installment for my Solar loan without generating a single unit since we can not turn it on until inspections are done so I am paying my electricity bill and this which is double cost to me every month. At this point I cannot do much just wanted others to know how it went. Attaching my trenched yard photo for reference.

Information prior to sale

I was told when I had the solar panels put on my house that my bill would go down. They worked with Mosic Financial for the financing. This is what I have found out. With the payment I am paying 3x's the price of what I paid when I only had PEC. If it is too hot the system is taken down. I was told that my bill would be less with the solar panels. The back up battery I bought with the panels is always sending warnings it is below 30%. If I had it to do over, I would NOT put solar on my house!

Worst decision

I thought going Solar was a good idea but this company has changed my mind they are incompetent And don't care once you sign the contract they care less going on 7 month no solar then keep failing inspections. Call and all you get is the same corporate bs do yourself a favor if you go to solar don't go with ion if they come to your door tell them to kick rocks

The first time Justin came to our house he answered all our questions and was patient with us. After the first meeting, my wife and I decided now was not the right time and he understood. A few months went by and I reached back out and once again Justin answered even more questions. We decided to go through with it and am sure glad we did. Justin and the team at Ion Solar are awesome. They never seemed bothered when I would call or email them asking more questions. They were also very great at keeping constant communication with me letting me know what the next steps would be even up to once we had permission to turn our solar on, they sent me an email showing me how to turn it on. If you are unsure about solar or what company to go with, I most definitely recommend Ion Solar. Side note Justin even gave me a recommendation for my parents to get solar in California as Ion does not operate in that state. Justin went above and beyond!

Pushy Salesman

Young salesman has been to our house 3 times. He’s been told NO all three times. I told him this last time to stay away. He yelled at me thru closed door. If he is stupid enough to come back, police will be called.

This skeptic turned believer!

I always believed I would never ever get solar because I didn't like the look I always saw on many homes..all the silver pipes, the way they were positioned on the roof, and just didn't like it. I turned so many down over last 4 years and finally as our NV energy bills kept rising from $200, to $300 then past $400 I was open to at least listen. Brandon did such a great job going over all our month bills from last two years and showed us how much we would save..I was sold on that but still huge skeptic on the look. He went above and beyond and took and showed me two other homes right in our neighborhood and explained how the look is just as important and when I saw no silver piping and very clean laid out panels I was IN!!! Now my ownly regret was waiting two years!! Been over a year and as everyone stresses to open their NV energy bills every month...we keep the lights on lol!!! Thank you Amber and Brandon for helping us understand and truly want to save us money! We are so pleased! ION DOES IT RIGHT!

Smooth process from start to finish. Great communication, really can’t say enough good about them. They were referred to me by a friend that has had Ion for a couple of years now.

Buyer Beware - energy costs have INCREASED!

I signed with ION Solar 4 months ago and have had panels on our roof for 9 weeks (doing nothing) and I have no idea when my solar system will be powered on. ION have ignored many of my messages and escalations have led nowhere. When they have replied, they provided half-truths. For example... they told me the City of Henderson has asked for 'additional documentation' when, in fact, their submission was rejected by the City and ION had to resubmit again. They then told me inspections were complete just to tell me, the next day, that another inspection is necessary! These clowns don't seem to have a clue what they're doing. And for the cherry on the cake... I have now been charged the monthly finance fee for the panels - so my energy costs have INCREASED with ION Solar. This is not what I was sold or signed up for. I don't recall the Sales Guy mentioning my costs will go up during his sales pitch. Not sure of the legal terminology when you are sold something opposite of what you actually get. Tried to get out of the contract a month ago to let another company take over but was told breaking the contract once panels are installed is not an option. Hope he didn't lie to about that as well. Am currently seeking other dissatisfied customers to gather evidence for a possible legal claim against ION Solar.

Cancellation Fee

I had a sales representative visit my house, and told I would be receiving a “Free Estimate” for Solar on my residential home. I was talked into signing an agreement to get the process started on the “free estimate” on 6/27/2023. It wasn’t until 7/13 did a tech come to survey the home to determine the requirements and design of the project. On 7/14 I received a text msg stating the application to the electric company was being submitted, which I immediately responded to the same day, that I did not want to move forward with the project, because the solar design on the loan would be approx. $180 per month, whereas the house I had just purchased and still adjusting to, the electric bills were coming in under $100 per month. I also spoke with my rep on the phone stating I did not want to move forward with the project, to which he assured me we were done the process. Fast forward to Sept 15th, I received an email from ION asking for my electric bill records, to which I said I had canceled this request, but was then told I would be responsible for a $1500 cancellation fee. Why have I not heard from anyone with IONSOLAR for 2 months, thinking the account was closed, and now being told I am responsible for, “ All of that costs money and Ion is just getting repaid for the work we've done to this point.” I feel I was more than upfront, honest and responsive to all correspondence in this matter, however being mislead and scammed in this transaction. Because I signed an agreement in 6/27, I am being told that I needed to cancel by 6/30 to avoid any cancellation fee’s. How would anyone be able to make an informed decision in three days, when they did not receive the estimated design and/or cost until one or two weeks later. No labor was conducted, and no items were purchased or ordered. Then express the desire to terminate, and be reassured, only to be harassed 2 months later. In efforts to try an resolve by email, they said offered to settle for $500 to which I also refused to accept.

After 2 years, YOU gotta pay $250 to even schedule a visit.

From their webpage at https://www.ionsolar.com, "Full-service customer support before, during & after installation With ION, you get a dedicated project coordinator, weekly check-ins, as well as fast & friendly support via phone, email, and live chat." Literally ZERO support. I was told by my original consultant that once installed, they would monitor my energy production and let me know if even one panel was producing less than it should be. HA. My system did not operate from July 25th, 2023 until NOW and not a word. I found out from my electric company in the form of a bill that tripled. No worries, I have a warranty, right? Ha! 24 months and then no matter if they installed JUNK on my roof, they won't schedule a tech until you PAY them $250. I paid it on August 25th, 2023. It's 2 PM on September 5th and guess who is still without a tech and without solar? This guy! I strongly recommend against this solar company. I like having solar but when a company will only warranty their equipment/installation for 2 years before jabbing you for $250 every time something THEY installed fails, I think there have got to be better options. My email is martysmith@hotmail.com if you would like more specifics

Terrible company and even worse customer service

Do not use Ion Solar. Had the salesman show up to my house and it is the worst purchase I have ever made. First the electrician they had messed up on their measurements and put an extra hole in the side of my house that took them 3 weeks to fix. They left hundreds of nails all over my property and it took me weeks to find them all. I explained that i have two small children and pets so this was important to me. The whole time Ion customer service and managers assured me they would have someone come out and thouroughly clean my property. That was 4 years ago now and it has never happened. Then they failed inspection which took them longer to come out and fix. I actually made a payment on the loan before my solar was even turned on. about 8 months ago i started the process to get a new roof. Before I could get one I had to do a Lift and Replace of my solar panels which cost my insurance company over $7,000. The salesman when i first bought my panels promised me that Ion would store and safely handle my solar panels if that ever happened. When I mentioned this to Ion they said that is not part of their policy and I would have to store my panels in my garage for however long it would take. It took me months to finally get them to agree and to honor their word. Ion then ended up breaking 4 of my panels and it has been over 60 days and my panels are still not back on my roof. I have spoken to just about everyone I can at that company and nothing. All they do is apologize and then apologize oh and one more apology but then they do not follow up with you or call you or do anything about your complaint so you are forced to make a poor review.

Terrible.

DON’T DO IT! Terrible experience for myself and wife, however it didn’t start that way. This also seems to be the experience for everyone that has spoke up about their experience with ION solar in the Wimberly estates edition located near sw 29th and Morgan in OKC. Between the initial install day followed by multiple visits to fix issues from the install day. All of these trips delayed the time of the inspection request going to OG&E and approval request to the city of Oklahoma City. This process started in April. 4 months ago!!! It is now August and we still do not having working solar panels. Instead thousands of dollars worth of equipment sitting around doing nothing. Now we have paid two months of payments to the finance company without the panels ever actually being completely hooked up. Apparently it doesn't matter that we still do not have a functional system, payments will begin 60 days afterwards regardless of the status of panels actually functioning. Seems this would be a break of contract as a service was paid for and not delivered on the sellers end. This was supposed to be completed months ago. There has also been multiple scheduled appointments that myself or my wife have made sure one of us was available for and at the house just for no one to ever show up. From the initial sales pitch to first day install made it all sound great and that it was gonna be a quick smooth deal. Then that seems to hit a wall. Now communication with ION has gone down hill. This all seems like one of those too good to be true situations. I was gonna be more than happy to refer people dependent on our experience. However now I am actively warning all others I come in contact with to avoid the headaches and DO NOT go with ION solar due to our experience. Or honestly any solar company for that matter currently in Oklahoma due to the incompetence to properly schedule a complete install in coordination with the proper inspections with the jurisdiction of the install. There has already been several news stories over similar cases here locally showing this is a frequent problem with solar companies. Instead of fixing the issue they stick the customers with an essentially doubled electrical bill if not more, between their regular electrical bill plus the finance bill for the solar panels. Instead of making it a smooth financial transition. We have reached out to the finance department and pretty much been told sorry about your luck with no help there. We will be looking at reaching out to some sort of legal representation on possible options for the fact a service is not being provided that was sold to us. BUYER beware.