Freedom Power

Forget About Customer Care

Unfortunately, I have to update my review with this downgrade. To be fair, I have loved the performance of my system until this latest issue. It appears that once Freedom Solar has your money you can forget about any support from them. I have started having problems with my battery backup system so I tried to contact Freedom Solar service by phone, by chat, by email with no response or even acknowledgement that they will look at the issue to diagnose and fix the issue. When you call you're put on hold and after a while the phone system cuts you off. They offer a call back option but they never call back. I've submitted service requests through email with no response. I've been on their chat where they promise to contact the service department but nothing! It's more than frustrating. Since then I've been in contact with Tesla support and they have connected me with another company to look at my outside. Bottomline, once Freedom takes your money don't expect them to live up to their commitment!!

Rip off

I have panels not working and they sent an alert to the app 14 Jun stating to contact them to investigate. Since 22 Jun, I have received the run around then 12 July, they show up unannounced to do partial repair, but because of my horrible experience I wanted to know why they were not fixing everything, we waited for 30 mins for Mark to call and he did not, so I called him and expressed my frustrations with Freedom Solar because same thing happened last year and never resolved. I’ve written to Sheryl Cole asking why no one regulates solar panels, and the recourse consumers have and nothing. Mark is as bad as Michael that apparently was fired. So my electric bill will continue to increase, $50 last month to $396 the next and FS sones NOTHING!

Power Outage

I purchased solar panels and a Tesla power wall through Freedom Solar after the winter freeze left many of us without power in Texas for several days. Since that time, we have had two extended power outages. Once repairs start, the grid is disconnected from the solar panels. Thus, you cannot use the solar panels for energy and the power wall cannot recharge. Our power wall energy lasts about a day, after cutting all unnecessary energy use, including AC. You’re better off getting a Generac generator. Additionally, the solar panels have never completely offset our electricity bill. Each month I pay for the panels and power wall and an electric bill. I would say that if you feel strongly that you want to reduce your carbon footprint, this is a good option. If you want to save money, it’s not.

Awesome Support Through IRS Audit

We have enjoyed our ground mount solar panels and 4 Tesla PowerWall batteries ever since installed for the following reasons: 1. Climate change is here 2. We are all electric and wanted an energy backup when the electric goes out 3. We planned to purchase electric cars, and now we have two. This spring we were informed by the IRS that our 2022 tax return was being audited specific to the Residential Energy Credit. Sam Cochran and the Freedom Solar team was extremely helpful in providing guidance and documentation for the IRS. I just received news from the IRS auditor that our documentation supports the Residential Energy Credit claimed. Thank you to Sam and the whole Freedom Solar team!

Absolutely Dismal Customer Service

Steer away from anything to do with Freedom Solar and their completely inept customer service and solar installation teams. There is no communication between teams, no accountability on issues, and unbelievably long hold times when calling them. I had a roof replaced and the only way to maintain the warranty was by having Freedom Solar come out and do the un-install and re-installation of panels. The roofing company quoted us half the price and a much faster turn-around time but we didn't want to risk going without the warranty. We had to wait 6 weeks for a team to come out and uninstall panels and then almost THREE months for them to reinstall them despite the roof being done in under a week. That's not even the bad part, the nightmare began when trying to get the re-installation completed. It has been 9 months since the roof was repaired and we still do not have a fully functioning solar system. Some panels were not connected correctly, others aren't monitoring properly, and yet others were damaged when re-installing. Navigating their customer service is without a doubt the most negative interaction I've ever had with any company, ever. I'm not interested in a canned response about how you want to do better. Take ownership of the issue and fix your problems.

Exceptional experience; instant savings & backup power

Our sales rep, Sam Cochran, was honest, straightforward and easy to work with. Every single person we encountered was professional and respectful. The entire solar and battery installation took one day to complete. Every solar installer and the electrician, Christian Reyes, was dutiful and they were patient with us, careful to explain exactly what was going on. Thankfully our solar and batteries were installed before the massive storm (tornado) that hit Houston, so thankfully we did not lose power for the entire week. Also, the savings are tremendous. We live in Centerpoint, so Sam Cochran helped us set up the Powerwall 3 battery so that during peak demand, we can sell our battery energy back to the grid. Within a week of our system being installed, I have seen our battery sell power for over 100 cents per kW, and summer has barely just begun!! 10/10, I highly recommend Freedom Solar Power.

The Best Agent for Freedom Solar Power

Mr. Bradley is an excellent agent it is very professional and knowledgeable on the business. He care for the customers and stay all the way of the solar project. He go far and beyond to satisfy customers. Very friendly and he is the real deal & honest man. Mr. Bradley will advise and answer questions that you have concerns on the solar project. Even when it is complete, he will stay in contact to see is everything is working and if you need anything. The best agent of Freedom Solar Power. Thanks Bradley for everything you do to help get what we need for our home. Thanks.

our experience with freedom solar

We have had two installations done by Freedom Solar 16 panels on our first install and 8 more panels done this past year. We initially referred two families that both bought panels from the company. After our installations were complete we are no longer giving referrals because of on-going issues with almost every aspect of the project. Communication with the company is difficult at best No responses during "business hours" The installers on the second portion of the job did very poor quality work and it was only corrected after we were finally able to contact a supervisor Even then the correction was of poor quality and the panels should have been removed and installed again. No mention was made of the critter guard and when we found out about and asked about it we were told it would cost substantially more to install it after the project was completed Electrical work on the project took about 5 visits with each crew blaming the problem on the previous crew We are no longer referring Freedom Solar to our friends

Great system and installation process!

The experience of shopping and designing our solar system tailored to our needs was a breeze when working with Freedom Solar Power! We worked closely with Sam Cochran. He was knowledgeable and always attentive to our needs. When some issues arose during the installation process, Sam jumped to help connect us with the appropriate people in other departments and continued to follow up with them to have all issues resolved promptly! I would recommend getting your solar system from Freedom Solar and ask to work with Sam!!!

Excelente trabajo.. super profesionales, amables y respetuosos. Hicieron todo lo que estuvo en sus manos para poder realizar su trabajo al máximo.

I researched many solar companies before selecting Freedom Solar that had the highest recommendations. The SunPower panels that Freedom uses are the best in the industry. My installation went great and the panels are providing a high PV return. However, product support from Freedom has been very poor. The solar AP has not worked properly since installation four months ago. Initially, the AP firmware would not load and that took several weeks to correct. At that time I observed two problems: two pair of panels were reversed in their location on the Solar AP and the AP showed increased solar output every time the A/C or heat came on instead of increased home usage. After two months the AP was corrected to show the correct panel placement. However, the Orlando Freedom Operations has not addressed the Solar AP wiring deficiency. I have provided screen shots and copies of my FPL bills showing the apparent high solar power generation when in reality it is a result of deficient wiring of the Solar AP. I shudder whenever my A/C or heat comes on and the apparent solar generation as shown by the AP exceed the design capability of my system and the home usage goes down. I was told by Freedom customer service a third pair of CTs are required to be installed in order for the AP to operate correctly. Weekly calls to customer service and letters to the Orlando Operations Manager have not resulted in any service and are frequently not answered. As the chair of the Architectural Review Committee for my HOA I am recommending homeowners select another Sun Power installer other than Freedom Solar. Having reliable and quality service is a necessary element of a solar power installation.

My solar installation

The crew that they send were very efficient they finish in no time very clean an professional It took sometime to get the system but it was not their fault my roof did have some hail damage so they waited until i got it replace and then the rest was a breeze Im very happy so far can wait until is running once they do the inspection Thanks James Adam and Monica

Excellent Experience with Freedom Solar

From the start Mike Carey gave us excellent service. He spent more than two hours with my wife and I and explained every facet of the project in detail including finance options. Once the project was approved by all parties the installation was scheduled and adhered to. The overall time for the project from my appointment with Mike to the time I could use the system was a little more than two months, which I was more than satisfied with. The Goat team (hopefully I have their team's name correct) installed the hardware and Jessie did the electrical connection work. The installers experience was evident with both parts of the project being very professionally accomplished. Last, but by no means least, a shout out to the unsung heroes on the customer service team and in particular Maria. She was very helpful when needed. The system has been up and running for approximately two months and at this point we are more than satisfied. Thank you for a job well done.

Terrible business practices

I signed with Freedom for months ago and still have not received an install date. Period. I had another company come out and offer another quote. They pointed out FREEDOM was only covering 70% of my electrical usage and they were about $20,000 over priced. I attempted to cancel and kept being sent to different people/departments. I asked for a copy of my contract when they told me my cancellation fee was $8500 but they sent me a totally different contract for a different person in a different state I attempted again and they said the contract was already canceled, so I left it at that. Then they came back and said I still owe the $8500. I have attempted to settle for a reasonable price but have not heard back from the “proper department”. Terrible business practices to trap you in an overpriced contract with an overpriced cancellation fee when there is no proof that any work has even been completed. Then they can’t even call or email you back! Avoid this company at all costs, you can’t even find them on google reviews anymore which is suspicious

I wanted it to WORK! AND IT DOES, thanks to Sam Cochran.

Hello; My experience with power outages began with Hurricane Ike. We were without power for 13 days. I met my brother-in-law in Rayne, Louisiana to get generators, gas, and air conditioners. My brother-In-law worked for Exxon and he had 75 gallons of gas for us. Thanks to him, we made it through Ike. Later, I was still not receptive to Solar Energy, but I knew I had to take care of my family if we had another storm. Then, it snowed. My sister had no power, and the plumbing froze in her house here and in Canyon Lake. We were fortunate and only lost power for a short time. I still ran off the people wanting to show me Solar Power. One day, I shocked my wife by saying that we needed to learn about Solar Power. I knew from other friends how expensive running a whole house generator on propane was for them and due to our health issues, knew I had to do something. We have plenty of sunlight and no natural gas. Therefore, Solar Energy was by far our best option. I looked up companies and reviews and set up a few appointments. I read an article that said SunPower had the best solar panels. I called, and later, Sam Cochran of came to talk to us. Sam was on time, knowledgeable, professional, and courteous. He listened to us and taught us about SunPower. When he started to calculate what our needs were, I gave him my requirements. I wanted it to work. Period! I don’t like things that don’t work. He listened and showed us what we needed and a few days later, we purchased his proposal. He kept in contact with us and answered every question we had. He made this experience very easy. If you want the best solar power solution and you want it to work. Sam Cochran and SunPower are the people to work with. Sincerely, H. L. & Debbie Brooks

Horrible Service

I bought a home in June 2023 that had solar panels installed in 2022. This was a major part of my decision to buy this home. Our solar panels stopped working in September 2023 and I have been in constant (twice a week) contact with Freedom Solar and the manufacturer, Sun Power, about the problem. Both companies acknowledge the problem but have done nothing but promise it will be fixed. They frequently blame each other for the lack of service. They did send a man out in mid-November to look at the problem, but he confessed that he had only been with the company a short time and that he was unsure of how to fix it, nor did he have the proper tools to analyze the problem. I have also asked and submitted paperwork back in September to transfer the warranty. I have followed up regularly since the and still don’t have a copy of the transfer. These two companies are the worst contractors I have had to work with in over 40 years of home ownership. I am now faced with hiring attorneys to resolve the nonperformance issues and I have lost hundreds of dollars in solar energy rebates. THIS IS NOT ONLY POOR PERFORMAnCE BUT PLACES A STAIN ON THE ENTIRE GREEN INDUSTRY.

Very happy with my solar project

Would like to thank and recognize Edgar Edwards for his outstanding communication and advice through out this project. I am now totally on solar power and received my first rebate from the power company this month. Very happy that I will have power even with the frequent hurricanes Florida has been experiencing. Yes a little pricey but totally worth it for power availability peace of mind. Thank you Freedom Solar and Edgar Edwards.

Overcharge for solar, poor customer service

I generally do not leave reviews, but my experience with this company is so awful I feel I need to help others stay away. Do yourself a favor and do not do business with this company or sunpower. Don’t buy into a warranty as they essentially will find excuses not to cover anything. System production low? Well they were just estimates. Trying to get service after installation is pretty much nonexistent. Now the service may vary from state to state but I can guarantee the team in Texas are not trustworthy. Go with other companies and do not pay the premium that freedomsolar and sunpower ask for. The performance is on par with others and the supposedly best warranty in the business is just smoke and mirrors. They’ll try and upsell you on the fact that after 25 years it’ll still produce 92% , oh sure but there’s a lot of factors that can affect this. Cloudy days, crappy weather, shade, all these will affect your numbers so literally the 92% warranty means nothing. Don’t worry about the degradation numbers go with efficiency and lower prices. Essentially the competition guarantees 86% while sunpower guarantees 92%. You’re paying 30-40% more for that 6% difference. You can easily offset that by buying more panels at the cheaper price and still end up paying less than you would with sunpower. Again, the warranty and service promises are empty promises so it does not justify the price and you will get zero customer service for your trouble as well. They overcharge you for what they are selling you by 30% and then use the federal tax incentive to bring the price back down which is still 30-40% higher than you would get elsewhere. For my particular installation they installed panels in an area shaded by the adjoining roof, and when the panels were underperforming and I tried to get them to fix it, they would not.

Best service anywhere from Freedom Solar

From the sales to the installation crew...The very best, Professional, friendly really knows what they are doing, worked hard, cleaned up and made sure all was done above and beyond what they had to do. I called the sales person, Douglas so many times with questions and was answered every time and always friendly and took care of every question and problem I have. The installation crew, Apollo 11, I think they called themselves...WOW! They are the cream of the crop and none better anywhere.

In general, we have been satisfied with the Investment we made

What we are not totally satisfied with is our Freedom Solar Power Tesla PowerWall Selfpower Battery System Performance Monitoring APP. Our Experience with them is the App is not totally accurate and does not register the actual amount of Utility Grid Power being used. We have been experiencing an amount of Utility Power usage being registered by the App when the Tesla Powerwall batteries were registering a Selfpower Reserve Capacity available to furnish the total power requirement of our home. It should be registering a 0% of Utility Power Usage and it registers a numerical percentage of Utility Power being used. We have tried for the past two months get a Tesla PowerWall Service Representative (also a Freedom Solar Power's Customer Service Representative to assist us), to address and correct the problem, but to date nothing has been done.

Poor Communication

From contract signing to system turn on was 8.5 months. During this time communication for progress or lack of progress was very poor and mostly self initiated. The design had to be resubmitted to the county and this took about 2 months. The whole process was very frustrating. The system is now fully installed and working correctly.

I will not recommend this company to anyone. 10 panels out of 24 are not working. Lots of empty promises, time wasted, frustration. The system is not working

Awful. Stay away.

Management of this company is notoriously bad. Installers are decent but the office crew is terrible. They don't execute on their promises, can't return phone calls, don't show up with the right equipment, constantly putting out fires so they won't get back to your install when they mess up, don't ask for permission to put conduit on the side of your building instead of running wire inside, wrong design in the hands of the electrician on site, can't communicate when they're not going to show up, grossly biased contracts in the company's favor, arrogant as hell, ASSUME I can drop everything to meet their screwed up schedules from an incompetent scheduler. I JUST put a new roof on my garage and they thought they were going to get up there at 2 pm on a 92 degree day and track up that roof. NOPE! It took 2 emails to get a response and change that install time. They flat ignored the first one, thinking I'd just allow it when they showed up late. I'm sure some other customer got the shaft when they moved me to morning install time. This equipment better run flawlessly to make this whole exercise worth it. Don't believe a word from the sales group. Would never spend any money with Freedom again. They're awful. Even after they get it done, you'll be left with a bad taste over the whole ordeal.

Great Sales Process and Rep - Terrible Operations Support

We signed our agreement with Freedom in May 2023. As of August 24, 2023, our system is not operational, our payments have started, and I'm still awaiting some concrete plan and schedule for Freedom to come repair the damage they did during their installation in order for my project to pass inspections. First, our sales rep Aaron James, has been great throughout the entire process. He has delivered on great service since we started speaking with him about getting solar. After signing, our project was off to a great start and moving along quickly. The problems started when we failed inspection. It was found by the inspector that Freedom negligently drilled through one of the trusses in my attic, causing damage that needed repair and sign-off from an engineer. In addition to this, some more minor items needed to be repaired, such as correct amp on solar meter and securing wiring in the attic. This all happened just before July 4th week. Since then, I have received next to no communication from Freedom on my project or when the problems will be fixed. When I stopped making progress on my own, I reached back out to Aaron (our sales rep) and he started to inquire within the company what was going on and what was causing the delay. Aaron was able to get me some answers and has been in regular communication with me, but unfortunately, he can only do so much. To get my project done, I need somebody in their operations group to DO THEIR JOB. I've been promised call backs to get status updates and the phone has never ringed. When I call for answers, their customer service reps based in Texas kindly state they have noted my file and asked that I be contacted. However, still I wait. Something is seriously broken with their operations group and support team once they get you signed up. I believe if their installers would have done their job, my entire experience would have been flawless and happy. Unfortunately, if you have a project with any hiccups, it will be a long, hard struggle to get adequate answers and resolution. I truly hope that my project is completed soon and I can benefit from solar. But until I get proper support and project completion, I cannot recommend Freedom Solar.

They don’t do what they promise

It’s a scam , I do not know where are these good reviews coming from . I got scammed y these people . I have all details to prove o am trying to file a complaint but not sure how to initiate . If anyone is going to work with this company , be ready to get ripped off