Freedom Forever

Everything has gone very well.

Not satisfied

I have no problems with the people answering the phones, they have always been very friendly. But the fact that I'm paying for the solar panels plus the electricity doesn't sit well with me. My system hasn't been producing energy since December 2025 because of the Inverter not working and every time I call to have someone come out and fix it they tell me that they don't have the parts so they can't schedule an appointment.

Freedom Forever service is great!!!

Terrible service

When I signed up for solar I was excited. I did this in August. The first thing I asked was what happens with roof issues. Every person who came to my house I asked the same question how is my roof. The panels were put in at end 2025. At the beginning of 2026 I had a major leak requiring dry wall to be removed and painting. Then because rain was forecast I had the area patched up. Then the roofer said it would be easier and cheaper to have the panels removed temporarily so the roofer could be fixed. I phoned and after an exhausting discussion with multiple people nothing happened. Then today I get an email for me to call sunrun to deal with the issue. AI did not recognize my number or address so I was disconnected. I phoned freedom and again the run around. No one could tell me how much it would cost to remove and replace the panels. I was offered a visit for $150 an hour to see whether the freedom people were responsible for the leak. The installers were terrible. Garbage left in my garden. Nails metal all over my property and too much time to do the installation. I am upset because no one told me there were problems on my roof so I could fix it before the panels were put in. The panels are not working so with information I could have completed the fixing of my roof. Now it will cost so much more to fix my roof. My calls are answered by AI and then I get the run around. I started dealing with this problem at 11 am today and I am still dealing with the issues. I am extremely upset about this process. The man who sold me on solar does not even bother to answer phone calls and emails.

Very Professional

Can't wait until the inspection is completed so that I can see the saving.

Roof Leak appointment

Inspection found missed pilot holes. Early to appt. Efficient. Filled in holes to prevent future leaks. Called office for follow-up appointment to fix damages. May be a long wait.

Very helpful because he understood my problem which becomes your problem

Solar panels

Greatest experience

What a complete and extreme disappointment

Freedom Forever has been a complete disappointment from the word go. Any reviews with Trust Pilot or any other review site will reflect (with specific examples, if needed) all shortcomings of the experience with Freedom Forever. What a disappointing disaster.

Customer Service

Since Jan. 9, our solar panels have not been communicating with our My Solar Edge app. On Jan. 16, Carleton (co-owner) contacted Solar Edge and after following all trouble shooting instructions remotely, a fix was not successful. They then referred him to Freedom Forever where more trouble shooting was attempted but unsuccessful and was told that a service tech would need to come on site. On Jan 21, I received an email that the team would be reaching out to coordinate a date and time for that visit. On Jan. 23, since we had not received that call, he began attempting every day this week to reach scheduling, but was not successful until today, Jan. 29. The scheduler said because of travel schedules, the earliest scheduling date would be March 31!! She was polite and did all she was able to do. However, since we were unhappy with that date and also an issue of Carleton losing access with The Solar Edge app on his phone, she transferred us to Monitoring where we were connected with MIKE. Mike was very professional and understood our concerns. He patiently reviewed the previous service and confirmed that we need an onsite visit and hoped that an earlier date could be scheduled. He also problem solved and provided the solution to restore Carleton’s access to the Solar Edge app on his phone. Mike gave excellent customer service to dissatisfied customers.

The agent is supportive and answering my question effectively

Worst Customer Service I have ever had

Absolute worst customer service we've ever had and we didn't actually get solar installed! We signed a contract with Freedom Forever in May of 2025. Everything was ready - financing, approved plans, we just needed an install date. I tried for 6 months to get our rep, or someone from Freedom Forever, to help us. Hours and hours on hold on the phone, emails and texts sent with no reply. Our rep changed hands twice and we were put with a regional supervisor, who was worse than all of them! Long and short, we did not getting installation because Freedom Forever reps did not schedule. By the time our rep got around to scheduling, they couldn't fit us in before the new year. What a waste of time and energy. Absolutely awful.

The worst 5 months still no solar

Absolutely mind boggling how this place is in business. It’s been 5 months and I still have no solar !

Edwing was truly amazing!

I called today to get an update on rescheduling our inspection, since the technician did not show up for the inspection that was scheduled yesterday. Edwing was able to schedule a new inspection for tomorrow while I was on the phone. This was shockingly good news and service that goes above and beyond expectations. Good job Edwing. We need more people like you!

Karvin was so incredibly kind and helpful. I had no idea what to expect and he answered every question.

Amazing customer service. Thank you for making me feel like family

Great service by Edwing

Great service given.

Installation was ok....post work to get PTO was horrible

As with many other complaints, the communication (or lack there of) from the responsible people does not happen, they rely on their Customer Service employees to take the brunt of the complaints with no follow-up or communication with the individuals that are responsible for the work and in this case ...LACK of WORK. This is a horrible business practice.

No solar production due to weather

Excellent

Install

Dilation is done within 3 1/2 hours. I cleaned up everything up to code me advise me of the timeline for Edison to come out and swim the entire install and fix the roofing tile

Solar installations

A nice experience and all individuals concerned were incredibly knowledgeable of their duties. Highly recommend this company. Brandon is an excellent representative and gets things done

Service

Very helpful

Freedom Forever: PTO Pending for 3+ Months

This has been one of the most frustrating experiences I have had with a solar company — Freedom Forever. I signed a contract with them in June 2025, but my system is still stuck in Permission to Operate (PTO) status. The delay is entirely due to repeated errors in the documents submitted to the utility company. Each time the utility requests corrections, Freedom Forever fails to provide the correct forms or respond to emails. I contacted the utility company directly and was informed that the application is still pending because the submitted system size was incorrect. The application listed 0.783 kW, while the correct value should be 7.83 kW. This kind of error is basic and should have been resolved immediately by a professional company. Adding to the frustration, Freedom Forever’s customer service is extremely poor. Calls and messages to the salesperson and support team have gone unanswered, leaving me without any updates or solutions. As a result, I have not been able to use the solar energy I invested in. Based on my experience, I would not recommend Freedom Forever to anyone. Their repeated mistakes, lack of accountability, and poor communication make them a company to avoid when considering solar installation.

Worst solar company ever

Would rate 0 stars if I could. We had 80 panels installed in may and they STILL aren’t working it’s now January 2026 We also own a tree company and worked as a subcontractor for freedom forever and NEVER got paid they have almost 70,000.00 in UNPAID invoices for work that was completed over 6 months ago AVOID AT ALL COST

Customer Service

Jaycee, did excellent Job and is very knowledgeable the appointment for the Fire Inspector. Thank you very much for the outstanding work. Keep up the great work.