Freedom Forever

Long wait times

Servicing of Tesla Battery isn’t complete as they waiting on parts. They’ve already billed as if it’s done. It’s still offline.

Customer Service representative

She was cautious and helping out on a lot of question

Efficientcy

All of the workers showed up on time and were very courteous!

RUN AWAY!!

DO NOT USE THIS COMPANY!!! No resolution to problem after problem after problem. I've spent hours of my life on hold and on the phone trying to have things resolved, but you know what I haven't done... is miss a payment on my solar panels. We are out hundreds if not thousands of dollars waiting for our annual review to be reviewed bc we had to pay electric bills on top of our solar bills while our system was down. A year ago my inverter needed to be replaced. It was replaced after being on backorder, so my system was down for 6 weeks. I was assured I could submit a request for our annual review of production, but you have to wait to do that until your annual grace period (ours is July/August), so we put a reminder in to call and did so to submit our request. Now it's February (a year from when the system was actually down and when we had electricity payments on top of our solar payment), and we've had no follow up, no resolution, and help from Freedom Forever. Every time we call (monthly) it's a run around, no supervisor or manager available to help, and a backlog of problems they're "working through!" However, I've been told today it'll be escalated for the 3rd time... PLEASE DO NOT GIVE THEM YOUR BUSINESS if you don't want the biggest headache of your life!

Install crew was nice

Had some adjustments from original design.I wanted a few more panels, they quickly came back with adjustments. Very good communicating, install crew were very professional.

Prompt service.

Anthony was very thorough, professional, and efficient with my request.

Terrible experience. The worst company I have Ever worked with

The inital experience was fine. the independent sales rep was great. Once Freedom took over the project everything fell apart.. The system wasnt installed within the "garaunteed" 60 day time period. There were delays with the roofer and the initial tree subcontractor, because they stopped working with the company because they werent being paid for projects the already completed. My installtion was completed 3 months after permits were issued but it took another 2 moths for them to file the necessary paperwork with the utility for me to get my PTO. The only reason it got done was because i reached out to a contact at the utility company who the pressed Freedom for the information. After the over 6 months of waiting for Freedom to coordinate the tree work I paid for they were still unable get a vendor to do the work. I had to reach out to tree cpmanies on my own to get the work completed because my panels were operational and i had been paying for them but was getting no production with the trees. Its been 3 weeks since i paid out of pocket for the work to be done and almost 2 weeks since i completed the change order paperwork with freedom for my $10,000 refund and I cant get anyone from freedom to tell me when they refund the money. Its supposedly waiting on approval from the CFO, but that doesnt make any sense because I have a chnage order signed by the president of the company. I could write a 5 page review about how bad this company is and the issues I have experience through the process. I am a project manger and understand delays and things can arise, but I have managed multi million dollar projects with less headaches than this siomple panel install. STAY AWAY FROM THIS COMPANY!!!!

Why is pge not provide docs to allow PTO

Yasser ID 15150 was very helpful and understanding of my needs. He listened carefully and opened a research request to find out why Freedom has not provided pG&E with the documents that there is any solar equipment on my house. He will follow up with me on Friday with any updates he has.

Great service

Communication was clear and efficient. I now understand the system issues we had and how to handle them in the future. Thanks

Tax question

Hansel was great, he addressed my questions quickly and provided easy to understand instructions.

Worst customer service experience ever

If you live in Minnesota and are a freedom forever customer you need to consider filing complaints with the attorney general, department of commerce, better business bureau and seek information on class action litigation. Freedom forever had sold systems in Minnesota and is incapable of supporting them. Freedom forever has zero support or infrastructure in Minnesota and they are not able to support the systems they have sold

Issues being resolved

Did a good job finding out what the root cause and trying to put me in touch with the right people

Inverter problem

After receiving alerts from SolarEdge I noticed unexpected lights on my solar panel equipment so I called and was referred to this team. They were able to understand the issue and referred it to a team for remote repair. I should hear something in 72 hours. So far so good.

Review

Slow getting to operate but satisfied so far

This company sucks slam the door on them, don't use them.

Even when I start of in the review. It won't let me put the state I live in. I do live in Michigan. Had a smooth-talking sales person from Texas. Did our research start? Everything would be okay? Sounded like a win-win for us. Not only did they hook the wiring up incorrectly and almost caught our house on fire. Smoke out or basement, fry the wash machine, microwave and water softener. But now wont pay for the damages. All 3 water spickets on the exterior of our aluminati house had arched across, and black smoke burnt all over the aluminum siding. They put the panels on our house in early July. This is the beginning of February, still not operational. We were supposed to get a battery back up system. But they installed an energy assist battery. 2 total different concepts. They guaranteed if I didn't produce enough electricity. They would pay the difference. Now they are saying they were only pay. only 85%. In Michigan, we have snow unlike Texas. The panels are covered from snow the installers should put the panels at a large enough degree to allow snow to slide off. Not at a flat parallel level. We have 4 months out of the year with no solar energy savings. But for an additional costs. I can pay for a lift package to change the angle. Shouldn't your engineers have noticed it from the beginning of installation. Now good leap has bought out freedom forever. And you have to go through them first and they decide if they'll repair or pay for these services. Any contract I had through freedom forever is now void

Got help to determine when inspection will occur

Good customer service

Mike was helpful in resolving my issue. Thx

The young lady was very kind and promised to look into the fact that we have 2 power walls and need ti make sure they received 2. I wasn't happy we have to wait 3 months to have batteries replaced. She was understanding at my frustration although there is nothing she can about it.

A very long process

I initiated the contact in mid Oct 2025, first through a direct line my real estate agent provided and through Tesla website. The direct line to my rep Grant was a lot more helpful and responsive. (The response from online form came late and was shoddy.) Most of the process wasn't too involved but the whole thing takes way too long. The initial survey was rescheduled TWICE, which wasted my agent & my time, because the surveyor wasn't even in the area on first appointment and then they needed access to the roof on the second appointment, which I wasn't told so (house was not closed yet). After finally getting that survey in mid-November, the next mess up was the install. Throughout the process from the start, I got text affirmation that the install would be done by year's end. The install was rescheduled, then half of it was postponed a week, so the total complete install didn't finish until early Jan 2026, after the new year--not satisfying since this now creates tax credit uncertainty. As of today, the system is still not yet turned on. I'm still waiting for a new meter install from the energy company, heading into February, with no set date on when I can finally use the solar system I paid a lot of money for. Overall, I can't say it was a good experience as a whole. Kudos to Grant though.

Excellent Customer Service

Dina was exceptional. She took my call, answer all of my questions, started the required processes - all the while providing excellent customer service; even when it was close to closing time. It goes without saying " she went above and beyond customer service.

Excellent customer service upon a installation no work

The customer service was great and they are willing to stay on the phone and walk you through any situation. Just had the system for a week and still hasn’t worked yet upon turning it on.

Huh?

It would be nice to have questions about my system answered. You said call Good Leap, Good Leap says call Freedom Forever??

Great Customer Service

Mike was able to research an account to determine what happend in Late December on my property. He said he documented the account very well to ensure that no one touches the system again. Great job Mike for setting the groundwork to prevent future miscommunication.

No producion de energia

Mi servicio esta sin producir desde el 10 25 2025 no hay producción de energía