Freedom Forever

Outstanding Customer Support from Mike

February 13, 2025 I purchased a 24.2 kW Solar System from Freedom Forever that was installed in November, 2022 & went online in January, 2023. I was never instructed about being able to monitor the system with the App, but just kind of forgot about it since the system provided 100% of the electricity we used for the first 2 years, but about 12-14 months ago we started having to pay the Electric Provider, Entergy Arkansas, an average of $3-400 per month, even though we haven’t added any new appliances, equipment or made any other new changes to increase our energy consumption. So, I thought maybe there was something wrong with our Solar System & finally called Freedom Forever Customer Support to find out. I was told that Freedom Forever would reimburse us for the total amount of what we had to pay Entergy if the system Freedom Forever designed for us did NOT provide 100% of our electricity at the end of each year for 25 years AND come back to install however many more solar panels is needed for the system to provide more than 100% of our energy needs for FREE at Freedom Forever’s expense that’s also provided in that 25 year Guarantee, so I called Customer Support to find out. I spoke with a really nice guy named Mike at Freedom Forever Customer Support for over an hour. Mike was very nice, friendly, informative, professional, polite, but most of all, very patient & helpful since I had so many questions. He walked me through downloading the App, getting registered & explaining how to use the app. Mike said we have one of the biggest Solar Systems on a single family house in the country & that it’s working perfectly, which was a relief. He said our system has produced 76.2 megawatts since it went online less than 3 years ago, which is over $1.483 million dollars worth of power for Entergy, but I still didn’t understand why we’re having to pay Entergy every month when our system is producing that much electricity, so Mike sent in a request for review to the Solar Production Team & I’m awaiting their response. Mike is a very smart, knowledgeable & important asset of Freedom Forever’s Customer Support Team in my opinion & I will definitely request him every time I need help with anything if possible. Thanks, Andrew Hyde 276 James Street Hot Springs, AR 71901 (501)625-1533 drewhyde.dh@gmail.com

It is 6:43pm and you are a no call no show for a appointment time of 1:00pm to 5:00pm. We have called the customer support line two times since 5:00pm. No answer as to when or if the technician is still coming. The only answer was that we will have to call back tomorrow. How can give a good review with this kind of service.

The gentleman was very helpful and patient with us.

A bit confusing

I have a Tesla Powerwall solar battery bank that needs pairing with my home wifi in order to start working. After receiving detailed instructions on how to set up the unit, it would not pair with my system. I called Freedom Forever and was told it takes a few days to come online. Later I found out that a Tesla certified technician needs to come out to my property to do the actual set up. Neither the final inspection tech or the customer service person knew that detail. We could have been up and running sooner if I had known I needed to schedule another technician to come out

Tasha was great! Freedom Forever needs help

Hard to get in touch with

Excelente servicio al cliente

Yasser fue un excelente operador en el servicio al cliente no solo proveyendo me un número de teléfono para comunicado rápido si no que resolvió el problema que tenía.

Hansler Customer Service

Hansler was able to provide assistance with my Freedom Solar billing issue. He was very communicative and polite. He was able to provide me with the information I was seeking. Thanks Hansler

Request for Information

I had a fantastic customer service experience today with Freedom Forever. Customer support representative Edwing. I had questions on my current solar system, and whether there was additional need for consumption monitoring equipment. Edwing check the time to review my system, as well as provide a couple of options so that I could get my system to provide me the information that I’m looking for. I appreciated the time he spent with me as well as the information on escalating my request.

Customer service call

My customer service rep, Mike, was very courteous and helped me solved my billing question. He was very clear about why he had to place me on hold and provided me with updated information

Excellent work

I had a very professional team install my solar at my home. Excellent, clean and very courteous workers.

come along for the ride

expected probs fom the door. talked the problem through fom different anngles. am sure it can be cured dave

Reviewer very helpful and friendly.

Nicole

She was very helpful and professional and went above and beyond to make sure all of my questions were answered

Installation Crew Was Amazing!

The installation crew that Freedom sent out were just amazing. They were on time, well prepared and experienced. Better than that, they were gracious and professional. We felt very confident in their abilities and the finished work was perfect. Cleaned up behind themselves and other than the work they completed, you couldn’t tell they were ever here. Many thanks to them for such great work.

Your customer service is very professional, friendly, and very helpful. You’re so eager to help in anyway you can and that makes the process more enjoyable. Keep up the great service.

Breaker tripped again on one unit

Production on remaining unit at 30 % . Need help with tech now

Customer Service Call

Anthony was very helpful and understanding regarding my concern about my current situation.

Assistance with DG rebate application

There are issues with my DG rebate application, I’ve taken the steps I can to resolve the issue. I called in to Nicole, who assisted me was professional, courteous, and extremely knowledgeable. My issue is still unresolved, but Nicole did absolutely everything she could. She is an asset to the company and the ideal representative for any professional organization.

They have no intention or desire to complete a project. Customer service means nothing to them.

Communication failures and System Management Deficiencies

I won't sign with this company if I review at frist. After signing the contract with Freedom Solar, the installation of the solar system and the subsequent service process have resulted in an extremely exhausting and frustrating customer experience for us, both physically and mentally. Since the installation began in June 2025, the project has encountered multiple issues. More concerning, however, is the lack of effective internal documentation and tracking within your company, which has forced the customer to wait repeatedly, communicate repeatedly, and repeatedly explain the situation from the beginning. Below is a summary of several key issues: 1. Construction damage not recorded After installation, the exterior wall of the house was damaged. The workers promised to repair it within two or three days, but no progress was made for two weeks. I eventually contacted my own, only to discover that there was no record of this issue in your system at all, and the repair was arranged only then. 2. Incorrect permit and equipment information After a long period with no progress, I proactively contacted Edison and was informed that my home’s permit was not even in the system, and that the correct equipment to be installed should have been a Gateway, not the Backup Switch that was originally communicated to me. Had the customer not followed up, it is unclear how long this error would have continued to delay the project. 3. Repeated roof leakage with no record After the system was energized, roof leakage occurred. On January 8, an inspection confirmed that the issue was your company’s responsibility, and a repair was promised. However, there was no update or follow-up for the next 10 days. When I called again, I was told that there was still no related record in the system, and the only option was to reschedule technicians to “inspect again.” It has been almost one month, and the rainy days are coming again.

Finally got my pto today 2-6-26 we are getting somewhere after waiting six months on documents . And local energy company.

Insufficient battery chargine

I have been dealing with this problem over this last week of the system sending most of the excess solar power to the grid instead of the backup battery. Mornings start with the excess power going to the battery but when the excess power approaches 2 kw it then gives most of the excess to the grid and reduces the charging power to the battery to about 0.25 kw. Over the past week the battery gets charged to just under 40% while the rest of the power goes to the grid. Not happy with this since I am getting insufficient solar power. I have contacted Solar Edge (Case #6447060). They have done nothing. I have contacted ENFIN and was informed that they are now partnered with Omnidian for solar system issues. I was told by your rep that your company needed a work permit to figure out the problem. I eventually got a case # 01684359 with Omnidian. They initially thought there is a "Virtual Power Plant Agreement" with the grid. They think that Solar Edge may have this. PGE (the grid) denies this. Omnidian yesterday decided to perform a firmware update on the battery, then a reset, and are now monitoring the system. So far the system is still giving most of the excess power to the grid. Somebody needs to figure this out because I am very very very dissatisfied!!!!!

It works good, just utility company took too long time to PTO.

Verifying Solar installation schedule

Helpful.

Call me snow on roof dragging item on my floor/stairs asked for step photos