Freedom Forever

Sometimes it takes very long to get a hold of someone in customer service. You'll get random disconnects and have to wait in queue again. When the techs come out they do an excellent job but every single time they have come out to my property something was wrong with a part either missing or not appropriate so they have to order. My setup has not been properly or smoothly functioning where they dont have to keep coming back. My main concern is the delay in part ordering. I have to endure elevated electric bills because my solar is not functioning as promised until they can get the appropriate pieces installed....which i feel should have been done in the very first place. Its been almost coming up a year since this was installed and not going as well as I hoped for.

Helpful

Efficient and hepful

My call was answered promptly and addressed efficiently.

Nothing but problems

18 months and still don't have a proper working system! I went thru Solar Project for my system and they used freedom forever as the subcontractor. Freedom foe er has horrible le reviews and I have experienced the same. They advised me to use Solar edge equipment I stead of tesla. I spent $120000.00 for an abnormally large system and paid for it. Freedom Forever from the beginning was late to start did not keep anywhere to schedule, thier engineers I swear they get from a preschool. Two engineers lost their job over my project as I pointed out to them their huge mistakes. That only set us back even further because each change brings another permit change. I had three different solar edge peice of equipment fail in the first six months which took forever to get parts for. I'm still waiting g on the last peice of equipment that their engineer undersized and would not charge properly. This is my home in Arizona with no ostructions. They have lied to me multiple times. The biggest problem is on my other home I designed and installed my own system 25 years ago with zero failures and it works perfectly to this day. I have 25 years of living off solar experience. Gauges don't lie. Freedom Forever is a crap company with inferior products. Their own installer told me.I made a big mistake with Solar Edge equipment because they said their programming software is old and does not work properly. On the positive not e ery installer/ trouble shooter that came out did top quality work and were very helpful and understanding. The trouble shooter told me I was 100% right and they had lots of complaints and that it was common. I appreciated their honesty. I have no gripe with the installers or the trouble shooters. They did their best and Freedom Forever would not listen to them. Do not deal with Solar Project or Freedom Forever. Horrible experience. I would have gladly paid more money for better service. I am only hitting the high points here and could go on and on.

DISSATISFACTION

It was difficult to reach the appropriate technical personnel and to obtain clear explanations regarding the state benefits. As a result, we lost the opportunity to receive certain state grants. Although the project was installed and designed quickly, the PTO (Permission to Operate) process took a long time. Consequently, the system could not begin operating as expected, and the anticipated benefits from reduced power consumption were delayed.

Almost perfect

The guys came according to the time frame promised and began their work. We left the house for our jobs and when we came home for lunch, they were done but they left our garage door open. Leaving our home unsecured was inexcusable. They knew we weren't home and could have closed the door and left out the side door, locking the knob as they left. Really disappointed! The panels look great and they left everything clean.

Paperwork for taxes

Very helpful now just waiting on accounts to send itemized costs

I would not recommend this company to my worst enemy, even if they paid me! We were haggling back and forth for about 6 months or longer for a simple job. And that's that they're getting paid for it, not a warranty job. If it wasn't for the last customer support agent I spoke with, Morgan, we would have lost out on a roofing job that we had planned.

Mike is GREAT! ..I hate Freedom Forever Solar

Mike, like Everyone I’ve spoken to at FF customer service, was extremely friendly, competent, and efficient! Mike is def an asset at this organization. The people who actually installed our panels and/or our local office sucks! No communication or maybe just miscommunication makes me think I’d prefer sitting cacti than referring FF to anyone I actually like. Mike..FF don’t deserve you! You’re too good!

Explore all your options.

My journey with Freedom sellers started back March 2025. I’ve always wanted Solar, save the planet and all that shit give the electrical company less money. So when the opportunity came to get Solar, I was very excited. I thought I would get the maximum amount of panels and in no time the electric company would owe me money or I would have credits to last me the lifetime I lived in this house. Little did I know, that they don’t want that outcome. They want to give you the bare minimum, so you will still get a fairly large elect bill and pay them $200 a month. So where was the savings I wasn’t getting any. And now recently they’ve come back and said oh we can add more. Why couldn’t this be from the beginning? I asked, the response was too much shade, I have a second building on my property. I asked if that was a viable solution. I was told no with no or very little explanation. The second time around I’ve decided to check other resources and come across a company that is very transparent. They have suggested 22 more panels on my house.! gee, where did they find the room to add these? Also said my second building on my property was also a great location. So I am very grateful that I went to another Solar company. It will be great to see my Bills be 90% Solar and 10% electric company versus the other way around plus the additional cost to Freedom Solar.

After my solar system was installed, there is an issue with the monitoring system mirroring my consumption data to match with my production data, causing the battery to not supply my home with energy during non-production hours and still pull from the grid. Support team was able to review the issue with my system post-install and escalate to the proper team for further assistance.

Inverter Production Issue

Odette was super helpful over the phone to create an alert. Some of the better customer service I’ve received.

Solar System gateway still not reporting inverter status. Repair technician scheduled to come out to repair my system in a month & 1/2. Long wait.

Installation

Battery pack improperly installed. Waiting for replacement.

Staff

All the staff was very professional and helpful.

I pay a lot of money for electric bill and the company promised me no pay zero I want to cancel

Fast, Communicative and Polite

Freedom Forever has been a great experience. Once I signed my contract, I had my install date a week later. Install was completed ahead of time and the install was very polite and informative. Throughout the experience, they have been consistently clear communicating what’s coming and what next steps are.

Referral

I want to thank the customer service team for helping me with getting my referral done, because the sales rep Logan Lightsey failed to do his part and just ignore and lied so he wouldnt have to give out the referral pay and you would just give him business and run with it, which is very unprofessional.

Customer service. Marvin was amazing. Treated me with respect and was. Dry accurate and fast. Thank you Karvin.

Solar service reviews

So far no issue they are diagnosing and will get back to me

Quick, efficient help on the phone.

Oversold, underdelivered, useless website, no one in charge. Constant delays caused me to miss a tax deduction despite initial promises to meet timeline goals. The website to this day claims the installation took place in November although it occurred in February. It’s still not approved at this time. Calling the office is an exercise in frustration as one department doesn’t know what another department is doing. Overall, pretty poor performance.

It was extremely easy to get our solar panels installed

Freedom Solar 62025

I signed a contract with Freedom Solar in June 2025, and unfortunately it has been the worst experience I have had with a company. Many promises were made during the sales process, particularly by the salesperson “Solar Steve,” but the project was plagued with delays and poor communication. I did not receive Permission to Operate (PTO) until February 28, 2026—roughly eight months after signing. Throughout the process, communication was extremely difficult. I often felt ignored, and there were repeated visits required to correct issues that were identified by inspectors. Additionally, when the company removed my old electrical panel to install the new one, they removed surrounding stucco and left the area exposed to the elements around the end of December. As of now, that work has been completed. I am also still waiting for a service technician to come out and provide me access to the system settings so I can manage the battery configuration. Based on how things have gone so far, I would not be surprised if that takes several more months. Overall, this experience has been extremely frustrating, and unfortunately I cannot recommend Freedom Solar.

No Complaints

Salesperson was great. I had lots of questions. He sat with me for about 3 hours and answered all that he could. He came back for a follow up after speaking with his superiors. Sat with me for another 3 hours answering more questions I had. No problems with the install team. They were timely and efficient. Very friendly and easy to talk to. They also answered all my questions. There was some delay with financing the project after a bankruptcy, but no issues getting more funding from another bank. Also a delay with materials. When the initial inspection happened before installation, a key component in my electrical panel was overlooked. This was not found until after work had begun, so it took awhile to have the part delivered. I'm very happy with the final design of the project on the roof and walls of my home. Customer service is the only place this company lacks. When you are going to have a relationship with a company for decades, unfortunately that is a big piece of the puzzle. I wish I could say I am comfortable that any future issues will be addressed timely and correctly, but I do not have 100% confidence. Email response has taken days and weeks. Even sending second emails to follow up on why I haven't received a response. A few responses I have received appear to be poorly crafted AI responses. The issues I've raised to do not appear to have been truly reviewed by a human representative. But all in all, nothing has soured me on this company yet. I understand the nature of construction projects and understand the 'mechanics' behind solar power. Everything has been fine in the 6 months since they flipped the "on switch". I will mention again, that the customer service is a concern. If/when something happens in the next 25 years (the warranty period for the panels), I am not confident they will be of any help. Hopefully I will be pleasantly surprised.