Freedom Forever

Production issues

Not producing enough energy needed for single family when contacted, got irresponsible answers

freedom for ever the worst solar company

My installation was done by Meraki solar and Freedom took over, my inverter stop working a month ago and I have call 7 times Freedom and no body have return my call. I will never recommend this company. As know I am paying the solar panels and Fpl for my power. If I don't get any results soon I WILL FILE A COMPLAIN TO THE BETER BURO IN FLORIDA, AND WILL TAKE A LAWYER TO SOLVE THE PROBLEM.

Six Plus Years

My 5.1kW system was installed in 2018, and as a guideline, I multiplied the number of panels by $1000, and then add another $500-900 for the other equipment needed (solar panel mounting racks, DC Disconnect, Inverter). At the time, from 2018-2020, you could receive a Federal Tax Credit on your tax return if you paid in full. The rebate form was Form 5695. My system was designed to attach to the existing grid, therefore no batteries or charge controller were needed. When panels produced more power than you used, the digital meter provided by NV Energy, credits my account (net metering). If the grid experiences a power outage, the inverter will prevent the system from putting power on the grid, and will not feed your personal use. This is a safety measure, so that workers attempting to restore power to the power lines are not electrocuted by solar systems feeding the grid. Solar Power System have five areas in the system which experience power losses. 1. Manufacturer’s power tolerance. (1%) - All panels have a power tolerance. Worst case is that the specified power output is actually 1% lower than spec. 2. Temperature Loss. (10%) - Most solar panels lose about 10% of their rated power on a 25°C day, more if it is hotter and Nevada is hotter. 3. Dirt (5%) - When your solar panels are put on your roof, airborne particulates like dust will settle on the panels’ glass. These particulates block the amount of sunlight reaching the solar cells behind the glass reducing your power. The reduction in power from particulate build up typically lies in the 5%-15% range. I haven't seen more than a few percent over these six years. 4. Wiring Losses (voltage drops) (2%) - All the solar panels on your roof are interconnected with wires, then a long pair of DC wires connects the final solar panel to your inverter. All these wires have a small electrical resistance, which means the electricity flowing through them will suffer a voltage drop. This will reduce your power proportionally, typically by around 2%. 5. Inverter Efficiency (4%) - Everything goes through your inverter so the inverter efficiency will directly affect your system output, estimate another 4% loss. Multiply all those together and I expected 20% total losses, giving a real world peak power of 4kW for a 5kW system. Most installers will estimate an efficiency of 78% to account for losses due to wiring and conversion from DC to AC power. My 5kW system had 17 panels, each at 305W. In a sunny place like Las Vegas, our solar irradiance was estimated at 2000. My estimate using websites, was 2000 (solar irradiance) x 5.185 kW (system size) = 10,370 kWh x 0.78 (efficiency) = 8089 kWh/year x $0.12/kW (power rate) = $970 savings/year. The contract estimate was 9,661 kWh with 0.7 percent drop each year. The reality was, full years, 2019 - 8951 kWh, 2020 - 8874 kWh, 2021 - 8857 kWh, 2022 - 8797 kWh, 2023 - 8593 kWh. If you know Vegas weather, 2023 was a rainy year for the area. The estimate was too high but the drop off wasn't that high. I've had two service calls, when they saw my power drop off due to transmitter issues, the first time the transmitter failed and the other time it needed to be upgraded from 3G to 5G. No issues, awesome service. NV Energy gave me a rebate for $1k, and the government $5K. Had to add pigeon guards for $1K. Hope this helps others make the decision.

Do not use Adrian H.

This rep gets your sale and leaves you high and dry. Don't use him. It takes weeks for him to reply to any questions, when he even does. I have never experienced a company like this. Even the other reps I've tried to reach out to just field the calls & never provide contact info for someone else who could help. Maybe because noone there is helpful.

Freedom For Never

I’m paying now with these panels… My question is how many people have issues and is it Mosaic doing the loans for this company? How can they sell a moving saving product that doesn’t save any money and how many complaints have they had in regards to their systems not working according to what they say? Is that not a failure and so they should be liable for all the cost? PLEASE NO ONE SHOULD ALLOW THEM TO INSTALL SOLAR PANELS IN ON YOUR HOME… Question is Mosaic their official lender?

Purchased 1 year ago, still no solar

Sadly I feel I have been taken advantage of by Freedom Forever. I signed a year ago, the panels have been installed on the roof for 8 months. They have failed inspection. The city assures me they have sent back the plans 8 times noting the changes required, but FF has not made those changes. Customer service and communication is bad. I have to reach out weekly in order to get any kind of update, which I feel is mostly lies and excuses. Nothing changes, nothing happens, my project is simply not a priority and that is plain. I am at a complete loss as to what sort of recourse, if any, I may have. If anyone has suggestions I would love to hear them. I am so disappointed. Do not use this company.

Crap

Freedom Forever just acquired Meraki in Tallahassee Florida last week. How I found out is I was following up on a service request with Meraki got transferred to Freedom Forever. I have a part that was delivered to my house that’s been sitting on my living room floor since July 13th waiting for installation. I spoke with someone twice, emailed a half dozen times and still waiting for the service to be completed. My system has been idle since June 28th. Freedom Forever needs to go away forever.

Not worth the collateral damage

July 2023, I filed a complaint with BBB (number 20277635) to report freedom forever for the solar panel system they installed in my property, Magnolia - Texas, using Mosaic as a lender for the project, a 30-year loan with initial monthly payments of 133 dollars. The sales speech was with solar panels, you will end up paying less than the monthly charges in electricity, you will get a 10,000.00 dollars tax return as a stimulus that you will use to pay part of your loan principal to keep your monthly payments, and your house will increase your value with the solar panels. Last year, I complained to the BBB about the monthly energy cost on my property; the loan and carrier electricity charges were higher than regular energy charges. What happened next was the case was transferred to BBB California; Forever Freedom called me, I do not know how many times, at very inconvenient times since they are in California, and they asked me for all my electricity bills to evaluate if the estimations of my project were correct. After spending hours on the phone and sending all the documentation, they concluded they would call me back in July this year to re-evaluate the project. I am here waiting for them. What happened during this year? I not only did I spend a lot of time chasing energy vendors that provide me with the best buy-back electricity plan, my home insurance has increased by 100% from U$D 2100 to 4200 because insurance companies do not want to insure homes with solar panels, as a matter of fact my property was rejected from the 75% of the insurance companies in the market, the reason: they do not insure homes with solar panels, my house has not increased the value in the market, and nobody wants to buy a house with solar panels, because they cannot afford the extra credit, now that I want to sell the house I have to pay the loan and assume those $37,000.00 as a loss. Regarding the Taxes, ha! I got about 700 dollars return for the solar panels project not the 10.000 dollar as a stimulus, which means this year, the monthly payment of my loan went from 133 dollars to 180 dollars. I do not want more Freedom Forever calls; I want them to pay my loan and end this relationship. Making the numbers, this project is ridiculously costly for me, and this is why: my time chasing energy vendors with the best buy-back plans, the increase of my home insurance this year and the years to come, the value of my house did not increase, the difficulties and time of selling the house, they can pay the loan and still will not recognize the collateral damage in dollars. The minimum I expect is for Freedom Forever to pay the loan. I am done with solar and for customers do not do it!

Disappointing Experience with Meraki and Forever Freedom

My experience with Meraki and Forever Freedom has been extremely frustrating. For over 10 days, I've been waiting for the removal of solar panels to begin re-roofing my property. Despite multiple communication attempts, I've only received the same excuse: they're integrating Meraki's data into their system. As a paying customer, it's unacceptable that I still lack a concrete response to my request. I urgently need a decision-making representative to take immediate action and resolve this situation. The lack of response and action from both companies shows a blatant disregard for customer satisfaction.

What a joke!!!!!!

My solar company (Meraki) has partnered with this clown act called Freedom forever. I had a part ordered and delivered thru Meraki, called to have the part put in and now I have to deal with Freedom Forever (more like Clueless Forever). It’s been a week and nothing heard from my contact with clueless forever, called them again and they have no information. Absolutely TERRIBLE AND PATHETIC.

Zero service

One of the worst companies that I have to deal with. I received the panels from the previous owner of the house. Literally I had to go through a dozens of hoops and arguments until I finally got the warranty under my name. However, this ordeal took over a month. During this phase I neither I had access to the customer portal nor I was getting answer according the account. Once I got the warranty under my name I found out that the panel were not producing any energy for many months and PG&E has been charging me hundreds of dollars. I requested a technician to stop by. After waiting for a technician for 20 + days finally technician showed up. He told me the job is an easy fix but has to go to the roof. However, since wind blowing he will not be able do job without a second technician-ts literally 85degrees out with a slight breeze-And he told me that his next availability is in 15 days. So if you are new customer and trying to business with this company avoid them as if they are plaque.

Pontoon Beach Illinois

They installed us on May 29th 2024, The inspector came out and failed it. They have not been in contact with us since. I called they said twice they were coming out and never showed up. I have now called a total of 5 times and they have no clue what is happening. I told them to either come and remove it or I would and throw it all in a dumpster. Today I called again 07/12/2024 on hold now for over 40 minutes. I am done with this company. They are a scam and rip you off. I will be removing the panels myself DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY! In June on 2023, I arranged to have solar panels and a tesla wall installed. The contracts were signed and the financing was funded by mosaic. Step ahead a few months or so later and they have been to my house photographing (4 separate times) and measuring all the areas that the install will be placed. Calls to find out about the project scheduling were transferred back and forth with most of them finalized with " it will be soon". When the installers finally arrive, in October, they state that the installation needs a lot more work to the tune of another ~20k. When asked why, they stated that the engineers workup of the projects missed a few items. After 4 photography sessions, I assumed that they had everything down. At this point, I decided to cancel the project as no equipment had arrived and no work was done. I called the sales company, the installing company and the financing company to state that the project was cancelled and a written copy was sent to freedom forever (ff). I was given the run-around as to which department at ff was responsible for the cancellation. I was then advised to contact the sales company and they needed to send a notice to freedom forever so that they could create a 'ticket'. As soon as that was accomplished (he said he was doing it right now) , I contacted ff and was told that the cancellation people would take care of the issue and everything would be fine. Here it is in July 2024 and the financing is still on my credit report as owing the money but no late notices with payments being made. I spoke to mosaic and ff today July 3 2024, with mosaic telling me there is nothing they can do until the cancellation comes from freedom forever which it never has. When I spoke to ff, I was put through to the cancellation department and spoke to a supervisor who stated that he could not cancel the project, but would forward the ticket to a secret department in the company that would handle it by next Tuesday July 9.

We are in Washington state. Signed contract 2 weeks ago, panels installed last week, electrical and house inspections already done (and passed) and PSE inform us we should have approval to go live within 30 days. All time lines have been met, communication has been excellent and installation crew (installer & electrician) very good. Freedom is responsible for everything but sales and installation are a local company.

DO NOT SIGN WITH FREEDOM FOREVER

I wish I could go back in time and sign with a different solar company. Freedom forever is a terrible company. They are disorganized, unreliable, and slow to get things done. My inverter stopped working on my system in January. I still don’t have a new inverter on my system and it’s now July. I’ve been paying my solar loan back and high cost of PG&E at the same time. Freedom forever is not responsible for this because they didn’t make the inverter that failed. I’m getting hit hard in the wallets and they’re just taking their sweet time getting things done. I’ve had appointments for no one shows up and no one calls me. I’ve got to call them and get a new appointment. I am now on my third appointment time. I have no confidence that they will show up and get the job done. I have been satisfied with them for the four years I’ve been signed on with them. Save yourself a headache, do the research, and go with a much more reliable solar company.

Deliberately Misleads and Lies to Customers

This company deliberately misleads their customers so to avoid honoring their commitments. In our case, it was the transfer of warranty to us as new homeowners. When the sellers initiated transfer of the warranty Day 1 verbally and asked if there was anything else they needed to do, they were informed no. When we as buyers were informed that we would not receive the warranty because we had not communicated that in writing within 20 days and that was in the sellers' contract, we asked, why then didn't you make sure that the sellers' were reminded of that or directed to review their contract instead of saying that there was nothing left for them to do? Their response, "It's not our responsibility to make sure you read your contract." Appalling and unacceptable. When both us and the sellers were seeking to do everything we were aware of in a timely manner to have this transferred, it is unconscionable that this company would say there is absolutely NOTHING they can do to honor this transfer, because we were DAYS after their deadline. And the reason for that was misinformation (whether deliberate or accidental) on the part of their own customer service representatives. They have no heart and do not honor the spirit of what they promise. Do not give them your business. Believe the negative reviews. It is far more likely that the positive ones aren't real. Solar is a good thing, but make sure you engage good people to provide it to you. When we posted our negative review on Google, they said to follow the email steps to reach resolution. We did and they responded with the same script they have been reading from, "I was reviewing your project and noticed that you spoke with a supervisor on June 19th. They informed you that, per the contract, we require the documents to be sent to us within 20 days after the closure of the home in order to complete the warranty transfer." They do not refer to the multiple calls within the 20 day period that the seller made initiating the warranty transfer verbally or the seven other calls we made dating back to May 29th. Their promises are lies. They have said that they are "dedicated to turning this around for us" and their "commitment is to ensure every customer enjoys an exceptional experience." Well, this is clearly a lie. We are not turning anything around for us and we have had an awful experience. They do not care about us at all. They could very easily transfer the warranty, but they refuse because they may actually have to honor their pledge and stand behind their product for the rest of the ten year period.

Solar System Warranty

Do not trust this company. The are claiming that you only have 20 days to get the warranty transfer. How would the new home owner gets this information. Seems, like the other reviews, Freedom is very deceiving and in the business of committing major Fraud. This company needs to be investigated. I will be contacting a Lawyer regarding the transfer of the Warranty.

Design not complete, no response, customer service horrible

A month past expected design completion with NO information/status. Does not answer simple questions. Horrible communication (non-existent or one sided from me). Portal status is worthless. Customer support abysmal (they scheduled a call with me and completely forgot). Extremely disappointed and wished I had gone with someone else.

Installation

Very poor service, started the process it took them over 2 yrs and never installed the solar but went ahead to charge me the monthly payments.

Customer Service

Terrible customer service, very disorganized, no one is in charge. The app is not reliable, and customer service often can’t help with issues. Their “live chat” is worthless. Would not recommend them to anyone.

Shoddy equipment and poor support

BEWARE I paid forty two thousand dollars so I would not have a Power bill. Back in November, My. Inverter went out. As a result , I had an eighty nine dollars Power bill which I paid now the inverter is out again. They tell me it will take 2 weeks for them to get to it. Then if it can't be fixed online, they have to schedule an appointment that can take another week. So, as a result, I am gonna have a very big power bill this month.With that they will not cover. Does this mean every six months i'm going to have to Have the Inverted replaced and pay a power bill?? First time okay, I'll pay it.But second time in six months I think they should be responsible

Rip off

I signed the contract in March and initially set up a loan through Mosaic. Then I saw the total interest that would be paid out over 15 years and decided I would rather pay the whole thing up front. I called Freedom Forever and told them I wanted to pay cash before the install, and they told me they would switch my account from loan to cash and bill me. They sent me a bill for 80% of the cost to get started and I sent them a cashiers check. Unbeknownst to me they also pulled money from the Mosaic loan and I started getting loan payment requests from Mosaic after the install was completed. There were several emails and phone calls between myself and FF and Mosaic to straighten this out, and FF promised to refund the 80% payment I sent them and I would do the loan payoff to Mosaic. I still haven't seen the refund from Freedom Forever and going through Mosaic has cost me an extra $500 in interest even though I paid off the loan immediately. I will be getting a lawyer to sue Freedom Forever for the refund they owe me.

Nothing but LIES!!

From the 1st day, the Salesman LIED. The loan is not assumable. I was unemployed, and in the process of trying to sell my home. The salesman offered an incentive to sign and install, which to date I have never seen. The install was in Nov 2023, and didn't finally get activated until May 2024. Therefore I was making double payments to Mosaic, as well as NV Energy, and was also told I would be reimbursed. And still have not seen this reimbusment. Evey time I call for service I get a rude person on the other line, as if " we sold and installed the equipment, it isn't our problem anymore"! Mosaic, the Lender is 10x's worse to talk to. LIES, LIES. and more LIES!! I wouldnt use these companies to install on my worse enemies home if it was given to me!

Terrible customer service, system not set up properly

More than a year after our installation and connection, we still weren’t seeing any savings or even production. Freedom Forever’s system wasn’t even connected and showing an issue - it simply wasn’t communicating at all. They never sent a technician and had I not asked, they wouldn’t even know. They still haven’t sent a tech after numerous attempts to get the system assessed and fixed. I’m contemplating returning it an and asking for a refund. Really poor customer service communication and had I not finally gotten connected to a line customer service rep who will call me back, I’d probably still just be on hold.

Do not use in Tucson

Run from these guys and do not be fooled by any sales guy selling you that their installation crew is the best in Tucson. My installation started Monday 5/13/2024 with all the panels being installed in the wrong location. I happened to catch it before they were done, the installation team response was "they just shifted the panels" (to the entirely opposite side of the house). Contacted Freedom Forever, absolutely no response or even an apology to acknowledge the massive mistake. They moved to correct location and applied double taped patches over the holes now left in my tile roof. Patches were not sealed at the edges and 24h later are already lifting. Now they are dodging every request for response to correct. Inspection occurred today 5/15/2024... circuit panel cover left disconnected and out in elements. I'll be attaching pictures in comments as I get them from the roofing companies I had come evaluate the "patches" to roof where installation had to be removed. Abysmal customer service across the board and absolutely terrible installation quality of work. Plans were available and I was home during installation for questions. Inspection didn't even provide me a chance to be present at their walk thru before city Inspection.