Freedom Forever

Excellent experience, Thank you!

Western Massachusetts massquatch crew

I wish to say thank you to the massquatch crew as they did an incredible job on my 2 unit home. They were professional and courteous as well as the sales representative and office personnel when dealing with the business via phone. The installers were diligent and focused on the work to be done. They were respectful of my home, asking me if they should remove their shoes prior to entering as well as to myself, the property and my neighbors. When the job was completed, they had cleaned up the yard and some had remained to check that things were correct. I am very pleased with this group and would recommend them for service. I am now waiting on the inspector as the woman who called me got on it right away to have that scheduled and just needed an available time for me. Through this whole process, they have worked with me to go with what fits best on my time. No pushing me to take any date but what was convenient at my end. I highly recommend this western Massachusetts massquatch crew.

RUN DON'T DO BUSINESS WITH THIS COMPANY

Hello if you are thinking of doing any business with this company save your money and time. This company is a scam, I wish I was able to give a zero star. I remember in the beginning they wanted me to give them a rate meanwhile they have not done anything. I will be taking it to small claims court. Before you do any business with this company make sure you do your search. There are other solar panels out there, don't do business with this company

Freedom Forever Stole my Money

I put down $1000 with Freedom Forever to get solar at my home. The sales rep said my roof would be fine considering the age but when they sent a surveyor out a week later they said I should get a new roof before installing panels. I bought and installed a new roof. Now I cannot afford solar panels so I asked for my deposit back as no work had been done on my house by Freedom Forever. They informed me that I cannot get my deposit back after three days. I was never verbally told this. This seems incredibly disingenuous from the company because it took more than three days for the surveyor to come out let alone get a roofing bid and roof installed. All I want is my money back but they are unwilling to help despite making zero progress on the solar project.

Freedom from electrical bills...forever - What a Scam

More like locked in to 25 years of financing paying for a system that maybe generates enough electricity to offset your energy bill in the beginning, but after years of degradation will be obsolete and insufficient. Opinion aside, when they installed my system, they shorted one of the installation rails (skirt) and just connected the two rails together with tape, nothing structural and thought they could hide it. Additionally, they took out multiple permits with the city for the total solar project, electrical sub permit, roofing permit, all with full valuations to cause the total permit valuation against me to be double the project cost. I live in a flood zone and per FEMA regulations I am restricted to renovations at less than 50% of my home's building value, more is considered substantial improvements, and the house would have to be elevated to meet current flood elevation/code. When I brought these issues up with Freedom Forever and asked them to correct the valuations with the city/make it correct, they told me this isn't something they do and couldn't care less. They do shoddy work, go behind the customer's back, try to hide their shady practices and are not there for the customer when needed. If you choose to work with Freedom Forever in the future, just be prepared to work with a con artist version of a company.

Freedom Fraud Forever

First let me start by saying that if there was an option to give less than 1 star I would. I had my panels installed almost a year ago, 07/07/23, to be exact. I have been waiting for almost a year and paying over $400 in utilities monthly (about half from the local electric company and the other half from the decorative solar panels). At this point, I am unclear what I am paying for other than the new roof that was installed. The panels are generating power but this power is not going to my home, yet, I am paying for something that looks nice on the roof? Please help me understand that. I have been waiting to see when the electric bill would lessen from the power company but it has remained as high as it was prior to the solar panels being installed. I contacted Freedom Forever at the beginning of last week by email and their canned response was that they were sorry for my inconvenience and that their system was designed to generate power when the sun is shining and recommended that I not use energy-consuming appliances during daytime hours. They did acknowledge that they show that the system is generating solar power and that there were no detected alerts on the system from their end. But there was nothing stated to address why I am still paying the same amount for the electric bill from the power company that I was for this "solar" service that the sales rep assured me would go down or go away once the panels were in place. Since I had not heard anything back from them, I sent another email on Friday asking for a response by Monday EOB. The email I received this morning sent me through the roof. The same non-native English person responded with a similar version of the canned response I received early in the week but with a modified note now saying that since we are approaching the one year anniversary of the install date of 07/07/2024 that we should wait until August (paying over $400/month in utility bills) so that they can have a full year of information to determine if there is a problem with their system and then after their analysis that they would issue any reimbursements due. What kind of response is that? Who pays for a service that they have not received for one day let alone one year? Please make this make sense. In legal terms, this is either fraud or a ponzi scheme when you claim something that produces a different result. If you ever have someone from this company call or email you, immediately call law enforcement and report them!!

Garbage company that needs to be bankrupted

This is a garbage scam of a company. I hope this company goes bankrupt so there shady practices will be halted. i have a project cancelled since December of 2023 yet I am unable to have the lien removed from my house and credit report. I speak to Mosaic and get told that the other company Freedom Forever must send confirmation that it was cancelled. After speaking to Mosaic in April I am told that Freedom Forever has rejected my cancellation yet it was approved back in December and I have received confirmation that it was cancelled. I am getting a run around from both trash companies that need to go bankrupt. With any luck the government will not bail them out and send them to the streets where they belong. Garbage companies Mosaic and Freedom Forever. Avoid if at all possible.

Avoid this company

To be brief, it took 2 years and getting the state contractors licensing board involved to get Freedom Forever to come out to my house and fix an illegal power panel upgrade that they performed on my house. Had over 200 emails back and forth with many different customer service agents over the 2 year period. DO NOT DO BUSINESS WITH THEM ! YOU HAVE BEEN WARNED. Also the people that do the sales for them are independent contractors that lie to you about what the company will do.

Delivered as promised

The install team was wonderful and professional, and my solar panels are doing what they’re supposed to do! Thanks guys

Would not recommend company or salespeople

Review of Our Solar Power Installation with Freedom Forever Solar Company We got to this company on the recommendation of our pest control company, after having already had discussions with several salespeople with other companies and not liking the prices or knowledge displays. We dealt with a salesperson named Julie Festerling, whom if I remember correctly was actually an independent sales agent for a company contracted to sell for FF on commission. She was very pleasant, seemed quite knowledgeable, and gave us a good price and terms. So we signed and gave a deposit. The entire project took almost 6 months; it started well, they surveyed our place and the roof, and the panels were installed quickly and efficiently, and then the problems started. Nothing was happening, so we called and called FF (more on this later). We also called Julie a fair amount. Here eventual repsonse was to just drop us - not call back, and refer us to her boss, Tom Rompel for him to deal with. He was quite nice, very sympathetic, and essentially accomplished nothing for us. We ultimately found out that the project had been assigned to the FF local office in Phoenix, and we live in Tucson, so it had to be transferred back to Tucson. FF then designed a system and put it to Pima County which rejected it, and told them our electric service and panel weren't large enough capacity to handle the installation. After months of calling and nothing happening (more later), FF finally came out, installed a new panel and total rewire, and a new Tucson Electric Power (TEP} meter, and then wired up the microinverters to the production meter and back into the Grid. Within a few weeks we were inspected, up and now running. It's rated at 10.78 kW, and it has not produced more than 5.3, since we turned it on about 3 weeks ago. They are supposed to be looking at the system online through my Enphase app, and deciding whether they need to come out. Entire project took about 6 months. Then I got an email saying they would show me how to turn it on and operate it AFTER I made the final payment! That wasn't in the contract, so I wrote back saying I would make the payment after the system was operational and I knew how to use it! I made the payment after they threatened to send me to collections, and the system is working, though not, as I said, up to specs.Problems with this company from my experience: They are very difficult to call. One may wait forever on the customer service line, and leaving a message got us a return call only about 40-50% of the time. There does not seem ever to be one individual who has overall responsibility for the project, and with whom you can communicate on a continuing basis. Every call get you a different customer support advisor. Just before the installation of the new panel we finally got to an Electrical Supervisor, Zach Pignataro, who is a dream come true! He essentially took charge of the remainder of the work, gave us all his contact info, and told us to contact him directly. If he ever gets his own company I'm sending all my referrals to him. We also got contacted by another Zac, Zac Allen, who I think is a customer service supervisor. He told us that, once the contract was complete and fully paid, there might be avenues of recourse to get us some compensation for our horrible experience. However, now that we have fully paid, he has stopped contacting us and is not returning my calls, I think he was just stringing us along to get the final payment. They seem to have almost no organization to effectively deal with projects and customers. We certainly cannot be the only customers with these experiences. Suggestions: For those of you putting in solar, I would strongly suggest that you insist on a construction-type of contract: a schedule of payouts upon completion of construction milestones, with specific dates for completion, and per diem monetary penalties or credits for delays. Unfortunately, based on our experience, I can't give either FF or its salespeople a good recommendation

Worst Company Ever

Please save yourself the trouble and do not use this company. I’ve been trying to get my panels done since October 2023 and it’s almost April 2024 and they are still not on.This company has dropped the ball for months. They have terrible customer service, project management, communication, and follow through. They didn’t even know they had missed the final inspection until I called the utility company to ask about the status. I had to let Freedom know it was missing and then they worked on fixing it. Please save yourself the heart ache and go with a different company. Using this company was a mistake.

Terrible company solar company

Freedom forever solar company is a scam. Run Run Run and not look back. Do not get solar system with this company. They will make you sign up with a finance company so that you can’t stop payment if their service is terrible. And truly their service is extremely terrible. For months and months, we have zero production, they will promise to come out and not show up yet they are billing us through mosaic. I can’t stop payment because Freedom Forever have taken their money. What a mess!

I recently chose Freedom Forever for my home’s solar installation and was very impressed. Their team was professional and efficient, particularly in clear communication and swift installation. The quality of service is top-notch. No complaints. Highly recommend them.

STAY AWAY FROM FREEDOM FOREVER!!!

HORRIBLE SERVICE AND NO COMMUNICATION STAY AWAY!!! I would give them a 0000 star., I signed the contract in FEBRUARY 2023. It has been more than 13 months; they just now finished the installations and is waiting for final inspections. Throughout this entire process, there was absolutely no communications from the sale guy nor anyone from freedom forever. I had to contact the city myself every now and then to get an update. The plans spec needed to be revised, no one pick up the revisions for month until I called. Now I am paying for the loan, and the electric bill because the solar has not been activated yet. DO NOT BUY SOLAR FROM FREEDOM FORVER. Once they have your MONEY they won't make any effort to service you further.

WARNING WARNING WARNING

I would give this company zero stars. They are the worst company ever. They ripped up my roof to lay a composite roof under my tile roof. I did not want this but they did it anyway. So I got them to put in the contract a 10 year guarantee on the roof. They were told to stay away from the top windows above my garage and not to walk on the pans and flashing beneath the windows. I go out there to find them standing on the pans. They ruined them by bending them up. When the rains started my roof leaked like a sieve. This started in Sept 2023. It is now March 2024 and they still have not fixed my roof. They have sent out everyone BUT a roofer. I find out, that they do not have roofers and are farming this out. Now they are telling me it was not their fault or problem and it had nothing to do with the solar even though they ripped up the whole roof. Getting them to fix this problem has been hell. I go round and round with them and have numerous emails to them asking for a roofer and they are unwilling to send one out or honor the contract. They told me, I now must hire a roofer to prove they caused the problem. What kind of BS is this? I'm surprised these people are still in business. Looks like I will have to contact the state contractors board and make an official complaint when they should be taking care of this. They ripped up the whole roof and now I have to prove they caused the damage. This is pure bull shit. DO NOT DO BUSINESS WITH THIS INCOMPETENT IRRESPONSIBLE COMPANY.

Find someone else

We started process 11/2023. Beware of sales pitch that the government will pay for your solar. They do not. You may get a tax liability credit IF you owe federal income tax. Otherwise, you do not have a usable credit. Strike 1 as they should not have used that as a selling tool. System was installed 12/2023. It is now 3/2024 and we are not able to use it yet. Inspection was to be done mid January and it was delayed by Freedom forever. I received two sets of new permits to attach for inspection. They all were identical. They finally scheduled inspection and it was finally completed End of 1/2024. Fortunately, I was here for inspection. Inspector said some stickers for voltage and amperage were missing on box connecting to the meter, but the stickers were on the inverter. He allowed it to pass. He was here 10 minutes. So, delay was not necessary from freedom forever as inspector just looked to see if we had a permit and of course checked connections. Strike 2 due to delay by freedom forever. Per our electric company, we need to have a liability insurance policy. Freedom forever covers it the first year. End of February was first contact I received about this policy. Something that they should have been working on since installation was completed. Policy has not been found yet so one has not been issued. So, we cannot use our solar system yet. I’ve contacted the insurance person, our freedom forever contact and our sales rep and no one is returning our calls. Strike 3 This is in addition to issues I had trying to get someone out her to fix a conduit that was coming out of the ground about 5 inches before the meter and so went in to meter at an angle. The electrician told me it would be fixed within the week. After going back and for with our FF contact, they finally sent someone to come fix it over a month later. Actually, 2 months later. Ended up being original electrician. Wasn’t even his fault, but the workers who dug the trench and filled it in. Anyways, bottom line, find another company. I won’t even get into their financing and how crooked Mosaic Solar is. Fortunately, we were able to get financing elsewhere. So, I’m paying for a loan and paying for a full electric bill as we do not have solar energy as of yet. If FF actually finds someone to get the insurance, which when I was first told about it I reached out to an agent to get an estimate so I would know how much the following years. I had within a day. Just a lot of incompetent people at FF. Find another company, please. Learn from all of us that have had bad experiences before hiring them.

Will not process cancellation

Freedom Forever has now taken seven months and not communicated with their financial partner Mosaic to reflect the project's cancellation in August. Multiple cases and attempts with their support team to resolve this issue have gone in continuous circles, and FF is saying it can take up to 60 days to get this communicated to Mosaic and processed. For anyone looking to install solar panels, this is not a reputable company, and I'm glad I didn't since customer service and lack of follow through to resolve does not exist.

Solar install caused damage to Roof in Virginia

Freedom Forever's install damaged my roof and caused it to leak. Since I signed a roof waiver, they stated that it was not their fault, and I could pay $10K to have the panels removed and reinstalled as well as a new roof put on at my own expense. I have been dealing with this company for 18 months without a remedy to date. The leaking has caused mold to form throughout my attic, substantial interior damage to my home, and this entire experience has been a nightmare. Also, they sold me on the "no power bill" theory, when in fact, I'm now paying double what I did before I had solar.

Horrible service

Agreed with all the previous comments. I like the sales person and his patience in explaining but the installation and after installation service were horrible. It took us 2 years to get the solar system installed and running. Now, there’s a roof leak that they cannot fix for over a year now. They now telling me that the roof may not be caused by the solar and I should figure it out myself!!!!

HORRIBLE SERVICE AND DAMAGE

STAY AWAY!!! These people are crooks and scam artists. My roof was damaged by their installers and now in interior ceiling has extensive water damage. They sent someone out to repair the roof and said they would also be fixing the interior. After months of calling for a follow up they continue to avoid my calls. They say I will receive contact from the local branch which never happens. I've been calling since December of 2023 with no resolution. DO NOT BUY SOLAR FROM FREEDOM FORVER. Once they have your money they won't make any effort to service you further.

Highly-aggressive sales approach, AVOID

The salesman, Steve from Fort Myers, got my information by watching the local permit postings for solar installations, where I already had a contract underway with another company. He obtained my home address and then proceeded to show up, unannounced and uninvited, at my front door at random times throughout the week, over and over again in an attempt to poach me from the company I already had.

Very bad experience.

Avoid Freedom Forever due to the following reasons: 1. They deceive prospective customers to secure business. 2. They fail to honor agreements; I signed a contract with them two years ago, yet the solar panel installation remains incomplete. Despite my request for cancellation due to their failure to deliver, they demand a $3000 cancellation fee. Furthermore, one of their staff admitted to deliberately delaying the project because of an error in the initial quotation provided by the salesperson. 3. Their conduct is highly unprofessional. I deeply regret inviting their sales representative into my home. Take caution before signing any contracts with them. In summary, exercise caution and thoroughly consider your options before engaging in any business dealings with Freedom Forever.

One Word for this Company: Fraud

My husband and I considered this company for solar panels and after signing a contract, decided against using them within the 3-day notice to cancel: this was MORE than a year ago. Fast forward to January 2024, we get a notice in the mail from a finance company stating we have our solar payments starting February 2024. We were dumbfounded and it is only listed in my husband's name! We have called the finance company, who states Freedom Forever has to "cancel," for them to close this loan. So, we advised the loan company that we cancelled three days after signing our agreement over a YEAR AGO. The loan company told us to contact Freedom Forever. We contact Freedom Forever, and we are told this will be resolved in 24-48 hours by the salesperson. Here we are 14 days later, and we call for an update and are now told it can take up to 60 days! Sixty days for what? This was never agreed to! We only had two or three calls with this company ever more than one year ago, one of which included they received our cancellation, and we have an email confirming this. We are being reported by a loan company as not making a loan payment for the month of February, for a loan and process that should have NEVER happened in the first place. Freedom Forever is telling me not to make these payments as the loan should not have ever been in place and the loan company is telling us to pay them and then they will refund our money back to us once this is all resolved. If their lack of urgency to correct this egregious error on their part is any indication of their customer service, I can only say RUN, don't walk, away from this company.

No customer service

They don’t back their products. They lie! Can’t get service, always told we will get back to you in 7-14 days. They have no service contractors to fix there broken equipment.

Choose other company

I gotta say that the process does take awhile but once they receive the money and payment they want nothing to do with you. Be careful with this company because they say they will do one thing but not follow through. For instance, the installers made a mess and cracked roof tiles, they also promised they install the critter guards which they did but not installed correctly doesn’t prevent birds/pidgeons/critters from going under the solar panels, I made an appointment in regards to this matter in October of 2023 and still to this day nothing is being done to fix this problem or issue, what a pathetic joke company. Beware they also pass you around to other customer service and they’ll create a ticket that’s nothing being done or reviewed. Every time I call they seem to just create a ticket and escalate the situation. Now they won’t even come out to fix the critter guards and damages on my roof (cracked tile roof). I hope the owner or whoever it is reach out but if not that’s okay because KARMA will come back around and I will keep posting where ever I want or need too so your customers are aware of what your doing. RIDICULOUS company to deal with and they won’t come out now that there’s pidgeons living under the solar when they could of installed the critter guards the right way to begin with. They want customers to fix and get rid of the pidgeons before they do anything else, what a joke.