Freedom Forever

Worst experience ever

It took over a year to get my solar finally activated and the whole process has been a nightmare. Stay away from Sunder / Jack Malis - total BS and they used the worst vendors for everything. Now that the system is running it's not even covering my full energy bill which Jack said would never happen as we would produce more than enough to offsite nighttime grid usage.

Up front and Low cost

I met with several companies to see which would be the best for our family. There were several companies with better reviews but I chose Freedom Forever because they were the lowest price and the rep was upfront about time lines. The install did take a little longer than we hoped for was well within the time lines the rep explained to us.

I pay for solar but I dont get to use it -

My solar has been down for 11+ weeks with at least 5 phone calls in and 2 service calls - weird that the service guy said he had no appointments for 2 days but you schedule me 2 weeks out. Trash company, Trash product so far. PS im not in california but freedom forever is who i use in AZ and they suck.

Need to communicate to corporate yo escalated issues.

I have made several attempts by numerous calls and emails for months and no one has been able to resolve my issues. It has been forwarded to cust support and to Maryann Mesa. Todate just called and ask cust support to help me to contact miss Mesa to resolve my issues or at least respond to my concern. This page is not enough to write all those issues I already submitted. They don't even want to give corporate number so I can escalate my issues and deny personal interactions appointment so we can resolve them. No one wants to take responsibility...please have some to reach out for me at 714-878-8642 or email Harleyjunep@gmail.com. Thanks - harley pascua

Manassas, VA Customer

Catherine Prim A sales representative from Boundless Energy / Freedom Forever Door knocked me the other day to discover I was signed up with her company already . This made no difference. She went about her work and continue to inform me on details of the process. She gave me her personal number to reach out to her if I had any questions or concerns, she totally kept me in the loop with the whole process she was present for everything. She followed up with me on the day of install. I am forever grateful for her, because without her I would’ve been in the dark on my project. Definitely sending her and company to my friends and family.

Emory from Florida

Our experience with Freedom Solar has been a big 0 from the time we signed our contract. We were told 30 days to install and it was actually 9 months to complete and activate our solar. We were told it would be installed on our home just like we wanted, but were bullied into putting it where Freedom Solar wanted it. Our solar does not meet the requirements to take care of our home even though we have faithfully paid our Freedom Solar bill. We have called Freedom Solar numerous time with no answers and were even hung up on several times. We already owned a generac generator. During Hurricane Helene we found out our solar was not installed into our generator and had no water or power for 4 days. With a generator and solar no water or power for 4 days. We are very, very, very, unhappy customer. We would not recommend Freedom Solar to anyone. WE WANT FREEDOM SOLAR TO COME GET EVERYTHING THEY INSTALLED AND GIVE US OUR MONEY BACK. Emory Philman 1760 NW 50th Street. Bell, Fl. 32619

Total Rip off

I'm in Texas. Everything the salesman (CJ Mitchell) told us was untrue. He claimed we would receive a large refund back from the IRS that we could apply to the loan to keep the payments lower which was a lie. IRS only offers a tax credit so now my payment has gone up. Also told us we would eliminate our entergy bill, and pay just small monthly fee, another lie. I'm paying a $200.00+ energy bill plus a $295.00 solar bill. I've had a few solar companies look into what we have and apparently, we don't have the correct panels to produce the required energy. So basically, the salesman didn't provide us with the required amount of panels to produce the necessary energy. When I contacted Freedom Forever, they told me the contact doesn't state we wouldn't have an energy bill. I would definitely recommend doing extensive research prior to installing solar panels and DO NOT use Freedom Forever. Freedom Forever and Mosaic (loan company) are definitely rip offs. Also, during the installation the crew damaged out gazabo, my husband called the salesman multiple times plus sent pictures of the damage. NOTHING!!!! One other thing, they tell you they are going to contact your entergy company and that's also not accurate. Centerpoint Entergy is the parent company of the entergy in Texas not my entergy provider. So for months, I was still getting an entergy bill because Reliant didn't know I had solar panels. This was not a good experience by far.

Additional panels

I live in Clearwater and I have been waiting for the additional panels that this company promised since March of 2022. My electric bill is still the same to that w/o a solar energy installed. I have been emailing, calling, and following up but unheard. I only get promises from the customer service agents that they will call me back and will be taken cared of. Many times, I contacted the sales agent who told us he will help us with our predicament and as time goes by, and after few months of not hearing anything from him, he finally informed us that he is no longer connected with Freedom Forever. We have been very patient, and now very disappointed and frustrated. Just 2 days ago, I called them again because our panels are not producing energy but was only told that it can be taken cared of within 1 week. I asked the agent to email me the ticket number so I can follow up, but never did. I felt so hopeless already. We are paying the bill monthly but not enjoying its benefits. We are paying double now-our useless solar energy and our electric bill with Duke energy.

No sabe

Es lo peor se va luz y vuelve inmediatamente pues no hizo el cambio se agoto la batería en 3 horas se va luz solo en la casa y nunca el sistema reconoció de había luz así que toda la noche sin luz y todos los vecinos con luz. Inclusive llame a luma y me dicen que el contador está marcando servicio pero no hay en la casa Translation: It's the worst thing, the power goes out and comes back immediately because you didn't make the change, the battery ran out in 3 hours, the power went out only in the house and the system never recognized that there was light, so the whole night without light and all the neighbors with light. I even called Luma and they told me that the meter is showing service but there is no service in the house.

Mosiac has started sending me payments without service

Mosiac has started sending me payments even though i decided not to get from them. Now i scrambling to undo this.. they are worst run scam shop.

Seem pretty inept.

I had a pretty bad experience with them - I hired them through Project Solar near the beginning of 2025 to add to my existing system. My existing system was on the roof of my house an was installed by Tesla. I wanted to expand my system onto the garage to get more production. Unfortunately Tesla was no longer serving my area (north suburbs of Chicago). I knew the investors in Project Solar so I thought I would give it a try. Their website was great but they handed the deal off to Freedom Forever, and things went south from there. The install was supposed to happen in May, then they rescheduled until June, not a big deal. Finally they came in June and put the panels on the roof of the garage and installed a cutoff box but they hadn't brought the equipment to trench through the yard to connect the new panels to the house. They said they would need to come back. Again we had an issue where they made an appointment to come out and then had to reschedule, but eventually we had a crew out in July. The crew seemed competent and got everything wired up, it required some improvisation because the plans had them digging a trench through large elm tree, which wasn't possible. Supposedly the system was done and passed inspection, however when we eventually got PTO the power was not flowing into my existing Tesla Powerwalls. I was able to verify that by, on a sunny day, shutting off the disconnect to the new panels and watching the Tesla app, it did not show any reduction. The overall production is the same as it was before they installed the new panels. I have called a bunch of times trying to get them to fix the system, finally they gave me a call back, a full month after they had supposedly finished the project and they have scheduled November 12th to come take a look, which is pretty absurd. Meanwhile they harassed me relentlessly for payment, which I finally stopped by sending them a legal letter. They either 1. don't actually care about the customer experience 2. are so disorganized they can't get out of their own way or 3. don't actually have the technical expertise to do the work. My guess is they are in financial trouble and haven't been able to retain the technical staff to get things done.

Freedom forever and everbight that are partners

Absolutely terrible both companies I would not even give the one star ⭐️ at all more like -80 stars ✨ they are absolutely awful

Worst company ever

Sta away as much possible!!!!!

Purchased solar panels 3 years ago. Were suppose to be installed before October or November They weren't. Didn't get it up and running until March. We were paying for them before they were installed. Less than three months later they quite working. It took about 4 months to find out it just needed a fuse to work again. Now a year later it isn't working again. Interesting thing is both years they should be working during the hottest part of the year they arent

No elderly family members safe from this scam!

Looking at the reviews and copy/pasted answers for & from Freedom Forever is not a surprise because this seems to be just how they operate! If any elderly family members of yours talk about getting solar panels with Freedom Forever or Sun Run get involved IMMEDIATELY! These companies CLEARLY do not care about taking advantage of elderly & disabled adults or those with declining cognition just to make a sale, even when said disabilities prove a "signed deal" should not have happened at all. It has been weeks of going back and forth with these companies and trying to stop my elderly family member from being harassed in regards to a deal they can't remember details on. Shame on ANY company willing to stoop to these levels!!

Beware Kern County

The panels were filthy when they arrived. They installed them in one day. It two inspections from the county to pass. Because they used the wrong amperage on the new breakers. They never cleaned the panels. I called, they said sorry we don't do that. Nothing we can do. Labor day weekend, came, 100 plus degree's. AC goes out. AC Tech said no power to AC. Called customer service, had to leave a message until Tuesday. I found the problem and fixed the problem, but they didn't get back to me until Thursday. If I had a real problem, I would have been suffering in the heat. Left out the best part, if the the problem was not related to the total installation, I would get a bill for the tech coming out. The second best part, no one can explain to me about the green and blue lights on the side of the batteries.

I got solar from this company and it took forever to get me going almost a year nothing on my part it was them with there paperwork or whatever excuse they came up with next the gave me free vivint for the first year which I was never told I sign a contract for 42 months they are liars and don't tell the whole truth I'm am very disappointed with this company and there customer service I will never recommend them to anyone

Unprofessional and an organisational mess

I signed up with Project Solar and they assigned Freedom solar for installation. I later realized that freedom solar does the actual installation for project Solar and Solaredge. I now realize there is a reason these business are structured the way they are. If I knew I would be dealing with freedom solar, I would have looked at these reviews and probably not signed up with them. They messed up permitting process by having the wrong layout than sales and planning team had selected. They demanded $2000 more to correct their mistake. I had to fight to make them accept that they made the mistake Installers came with the wrong roof bracings even though the bracings were paid upgrade and was clearly in the order list. Installed the panels in the wrong location (half of them will be in shaded area) than the permitted plan and refuse to correct it. Installed conduits wrongly and refuse to correct it. They had 3 different people send me different invoices with different amounts for payment. When I ask for clarification, my emails are ignored and they send me legal threatening letter for $500. Best case scenario it is not worth your time to deal with such unprofessional organisation. Worst case scenario is that they will destroy your house.

Scam 100%

Freedom Forever Installed in May of this year. It is August 28th today and my useless panels still do not work. I want my money back and these panels remove.

Awful Process, Awful Customer Service, Fine Product

Review for Freedom Forever Solar Installation I purchased a large solar system from Freedom Forever in November 2023, and it finally received Permission to Operate (PTO) on August 19, 2024—nearly nine months later. Sales Process: The sales experience was excellent. The salesperson was courteous, efficient, and genuinely helpful, guiding me smoothly through the process. Post-Sales Experience: Unfortunately, once the sales process was over, everything went downhill. The project coordination was severely lacking, and I encountered several significant issues: Subcontractor Miscommunication: Freedom Forever subcontracted Greencal to perform a "comp backfill." When Greencal arrived, they mistakenly removed tiles from the wrong section of my roof, due to receiving incorrect plans. This mistake introduced unnecessary risk to my roof and delayed the project. Delays in Installation: After the roofing was "completed," it took nearly three months for Freedom Forever to schedule the installation of the battery, panels, and inverters. While the installation team was professional, the delay was frustrating. Inspection Delays: Following the installation, it took another six weeks to schedule the inspection. While some of this delay might be outside their control, it further prolonged the process. Damage to Electrical Lines: Between the panel installation and the inspection, my air conditioning stopped working. It was later determined that the roofing team had cut electrical lines during their work four months earlier. While Freedom Forever and Greencal eventually fixed this at no charge, the repair process took nearly a month. Failed Inspection: The initial inspection failed due to Freedom Forever's negligence—they failed to crimp a wire in a job box on my roof. Correcting this required coordinating with Greencal to remove tiles and access the job box, causing another 2-3 week delay. Poor Communication: Although I had a project coordinator throughout the nine-month process, their communication was often unhelpful. Responses were typically vague, with little to no actionable information. Collections Process: Despite the numerous delays caused by Freedom Forever, their collections team was relentless. As soon as a payment milestone was reached, I received daily calls as if I was late on payments. After wiring the payment, it took me 2.5 hours to confirm receipt, as they refused to provide contact information for their accounting team—a process that felt unnecessarily cumbersome and bordering on harassment. Escalation Issues: Attempting to escalate my concerns was nearly impossible. Freedom Forever does not make it easy to contact higher-ups, and I had to resort to finding VP-level contacts on LinkedIn to get any attention on my issues. Conclusion: While the system is now installed and working fine, I cannot recommend Freedom Forever due to the following reasons: Unreasonably long timelines for installation. Poor communication throughout the project. Lack of an effective escalation process for resolving issues. Aggressive and harassing collections practices, despite their delays in delivering the contracted services.

They scammed my family!

My husband and I decided to have a solar system installed on our home after meeting with Richard Gaviria & his partner, the sales agent. The agent assured us this was a great company, and that this company performs ethically and professionally as a solar company. Mr. Gaviria, also assured us that Freedom Forever, does all the maintenance, repairs, and personally handles all solar and related issues as they arise. He promised that they have always been quick and efficient with repairs and that I would never have to worry about maintenance or repair of the system. We were also promised to never receive another electric bill from Edison and the “only bill” we would ever receive if we went solar, (set monthly fee) would be from freedom forever, the solar company. We were told that Edison would be raising their prices and as a result the solar company would no longer be offering their “discounted rate”, so the sooner we get a solar system the better. We were made several promises regarding solar which we realized were misleading information to get us to purchase the system. We were never given hard copies of the agreement, until after I requested it I received it via email months later. We now have a bill from Edison for $1200, plus from the solar company of atleast $245. They made many promises and we now know they were false promises. Anyone who experience fraud and misleading information from this company, reach out to me gmcsdc1999@gmail.com. This company should not be allowed to mislead anyone. Freedom forever and it's sales agents are fraud do not get scammed like us.

Need help? You won't get it from Freedom Forever

If you check any of my reviews, you'll find, for the most part, I give glowing reviews. When I am dissatisfied, I do everything I can to resolve my dissatisfaction with the company directly. Well, that hasn't worked This time. If you are considering utilizing the service of this company, I would recommend that you really consider your options. The inverter went out on July 12 for our solar system. The company that monitors this (SolarEdge) in tandem with Freedom Forever let us know that the system was down, and sent us a new inverter immediately. (SolarEdge - they have been very responsive.) As Freedom Forever was our installer, I've been trying to get them to install the inverter installed since it arrived a month ago. I have tried the chat online feature of Freedom Forever multiple times. I sent emails multiple times. No response. I called and left a voicemail. No response. Right at two weeks ago, I called and waited on the phone to speak to a person. I was told that Freedom Forever would need at least two weeks to verify the system was down... A system that supposedly it monitors... Even though SolarEdge had already told me the system was down and sent a new inverter. Dutifully, I waited the two weeks, and have heard nothing. I am completely done with this company, and find myself in the unfortunate position of having to find another vendor to do the work.

New solar panels

My wife and I were highly interested in "going green this year". After researching several companies we decided on Freedom Forever. We had the pleasure to work with Justin whom made the entire process a breeze. (Solar systems can be somewhat confusing.. haha). My wife and I are now enjoying our solar system and looking forward to saving some coin to in a few months time. - The Whalens

Don't--Installation in Charleston SC.

Don't. Freedom Forever installed solar panels on my roof in Charleston. It was a mess from the start. They installed the panels and prior to obtaining permission from Dominion and had to remove half of them from the roof--leaving damage. They installed all of the controlling hardware on the outside of the garage, facing the street. At my insistence, they removed and replaced the equipment inside the garage. Each time I called to find out what was going on, I got a snotty telephone clerk--one actually accused me of "swearing on her" and hung up. Wasn't swearing then...sure feel like it now! Status updates were the same template letter no matter what the status of the project was--and each time, I was directed to an annoying cartoon video to "explain things" to me. Waiting on the customer service line, I was treated to recorded customers extolling the virtues of the company...really frustrating when my project was so poorly handled--(Paid actors?). From the salesman on down, this was by far the worst experience ever. The panels have been running for about a month and I just got a form letter asking me to schedule maintenance...don't know why...guessing it's not working. I tried to call the company and after 5 minutes of out of staticy music, I hung up. Almost forgot!! The escrow company will release funds when FF tells them to...doesn't matter if the system is working or not. I also am currently waiting for a call back from customer service it has been over a month.

Justin was very helpful in walking me through the solar process. I'm not good with technology and he put my mind at ease. He was a charming young man .