Freedom Forever

Garry

I, had a great experience with the installation team and customer service for the most part, but there was a problem getting my battery from the vendor. That wasn’t any of their fault, it only delayed us a little over two weeks.

lost my money due to their fraudulant practice

I signed a contract and immediately cancelled it when I found a blank space in the contract I signed even though it should have a value in it ( the guaranteed production of the system) . after a long give and take they put a value in the new contract which I did not sign because of more items that I did not approve of (like them having the right to change any specs or materials t their own discretion) and i asked for a refund of the deposit that I paid on day one ,( one thousand dollars ) they are refusing to refund that money . they will take your money into an escrow company that you have no control over and you will loose you funds . beware beware beware.

Horrible

They do not show up for appointments. They just cough 15 minutes to a half hour after they’re supposed to be there. Then they cancel. There’s always an excuse of a car breaking down. You cannot get in touch with them. They will not call you back. I started speaking with Patricia. When I asked her simple questions like do I have to be at home when they do inspections she could not answer. Afterwards I spoke with Keisha. Keisha told me she would make sure everything from then on would run smoothly. When I got a date and a time for my inspection, I said I would like to be there. They told me it would be fine and set up an appointment. I took time off of work and 15 minutes after my appointment I received a phone call saying they just couldn’t make it. please forgive me. I forgot to mention the day. My solar panels were supposed to be installed. I also got a call half hour after they were supposed to arrive to install. I was told the car broke down and they had no way of getting their people to my house to install. I’ve called the company multiple times and didn’t get a call back for a week after. These people are very unprofessional. Save yourself from the aggravation. It’s not worth it.

People Buy From People

I was very skeptical about solar because of all of the reviews that I had read. I was approached at my door by a sales person and I did not have time to talk to him so he asked if they could come back the next day, I said sure. A young lady named Alejandra showed up at my door the next day and we talked about solar and I told her my concerns about all of the reviews and she assured me that all companies have good and bad reviews and that she would be completely honest with me because this is her business and she cares about people. I asked her a lot of questions and she was very honest and upfront. I did not sign that night and spent about a week doing research and decided to have her come back and talk. She came back and I had asked her about Tesla power wall three and she said that one was available so I went ahead and signed and got that battery. The installation went fine and Alejandra kept in contact with me throughout pre-installation and the installation process. My big concern was not having to make a payment for the lease and another payment to the electric company, and she assured me that with the amount of panels and battery that I have, I would not have to do that. My panels are now up and running and I get to watch the solar production from my Tesla app and it is amazing to see that no power has come from the electric company during the day or the night. I am extremely happy with my decision to go with Solar and it’s all because of my sales rep Alejandra.

Installation went fine. However, like most less than stellar reviews, it only takes one notable negative to cause detriment. Prior to installation we were verbally promised a incentive after installation. Installation is done and conveniently no incentive is being given. The run around is all we have. We fully anticipate the same run around and lack of accountability for any followup maintenance or work that may be required. Seems like another hit and run solar company. Steer clear if integrity and trust is a value you depend on.

Thank God I checked their ratings!!!!

I had 3 young men come to my house through Delta Home Security as they are “partnering” with Freedom Forever. Typical solicitor set-up with 2 approaching me first to get info about my electric bill and then they will have their “energy specialist” come sit with me after he goes through my usage. Of course he is attempting to sell and gain commitment for a “survey” to see if my house “qualifies” but first need to do a soft pull of my credit…soft pull determined I was pre-qualified. Once he sent me the application for the so called site survey, it read “Lease agreement”, I pointed this out and said I only want to schedule the survey! His response was I needed to sign to schedule it. I again said I’m not comfortable with that..typical solicitor he kept repeat himself that I have months to cancel since it takes a while for the process to complete. We went back and forth for at least 15 minutes. He became increasingly frustrated because I refused to sign until I read through the documents, met with my financial advisor, and researched the company etc. Thank goodness I followed my gut! The reviews clearly reflect the dishonesty and horrible business practice Freedom Forever is known for! People on here cannot get ahold of anyone, they are being charged even though they cancelled before panels arrived, you name the concern..someone on here has confirmed it..LITERALLY! This is confirmation that it pays off to investigate what you are signing!

Roof damage caused by Freedom Forever

I am a current client with Freedom Forever Solar. Amber Wilson (FF project manager) and Logan Carter (foreman of the FF installation group) are the two individuals my wife and I were speaking to in regards to the roof damage. We were scheduled to have solar panels reinstalled on my roof on December 2nd, The crew was there on December 2nd,3rd,4th, and 7th. It took them four days to attempt to install solar panels on my roof. Mr. Carter came off my roof on the 4th day and told me there was at least 15 feet of damage over my garage caused by the inexperienced workers. He stated that there were 30 holes in the roof over the garage that were caused by the inexperienced workers. He stated that he may lose his job over this because FF would want him to be quiet about this and just finish putting the solar panels on the roof. He stated that the roof would likely leak in the next 6 months and they would be back taking off the solar panels again. Mr. Carter was not there on the first two days the damage occured. The first and second day of installation an inexperienced crew was left alone. When my wife contacted Ms. Wilson agreed that there was damage on the roof and admitted to my wife and I that she noticed the damage on the second day the installation crew was there and they were found sleeping in the trucks. Amber gave them a "come to Jesus talk" and allowed them to get back onto my roof to damage the shingles further at that time. After Mr Carter told me about the roof damage he asked me if I wanted to stop the installation at that time and I said yes as the workers were not competent to do the work and wanted to avoid further damage. Mr. Carter was very apologetic and the men picked up their equipment and left. Ms. Wilson stated the workers were misrepresented as having adequate experience and that this was their first job off a 2 week training. Ms. Wilson confirmed the damage over the garage again when she was at my home in March to take pictures with a drone. Somehow the pictures would not load properly or were lost so, another crew was sent to obtain photographs on their cellphones. Ms. Wilson told me I could call her for any problems at any time, when I text or call, she does not respond. We contacted the Illinois Attorney General office to get a resolution as I am tired of going back and forth with the FF resolution team in regards to this. Jaylin Boland (resolution office) is the third resolution person we have had to speak with in regards to this issue. They sent my wife an email stating that we did not have any damage and they would like to schedule to reinstall the panels. When I attempted to call them, they would not answer the phone to speak. This is the second time that FF has damaged our roof. I presented them pictures of the damage and they said that the brackets were just misaligned and they flashed it appropriately. They do not want to take responsibility for their mistakes. The first time they damaged the roof, my wife called to schedule them to remove the panels because we had a leak around where the panels were installed and they laughed at her and told her it would be 3 months before they could get out and assess the damage and schedule the removal of the panels for a new roof to be placed. I turned it into insurance and had a brand new roof installed at that time and now it has been damaged a second time. I have reached out to the leadership administration without response, I would like the damage repaired so that we can move forward with installation of the solar panels with another company or to dissolve the contract. I do not trust Freedom Forever to reinstall the solar panels as the company has shown to be negligent and incompetent to perform these duties. Not to mention the professional working relationship is gone. If I could give zero stars it would be more accurate.

Do not use them

First off the amount of panels needed to cover my electricity was wrong. Had to do the contract twice. Had issues twice with paperwork being notarized. 2 months later the roofing company did not have all the work in their contract. Then they make sure to lock you in a contract by giving you a "free deal" with Google nest. Installed the next day after you sign the "first" contract. Then hide behind third party bs. Do not trust them. Do not use them. Tell everyone

Excellent Consultative Approach, Efficient Installation

I highly recommend Skylar Sherrier of Freedom Forever, solar pros. Skylar offered great information and guided us into a solution based on our needs, not what he needed to sell us. We decided to buy a complete solar system vs. lease and Freedom Forever was professional and efficient in its installation and very thorough. Their project management portal is robust making it easy to follow the installation through approvals and sign off. I highly recommend Skylar Sherrier and Freedom Forever if you are considering solar.

Terrible

I had a disappointing experience with Freedom Forever. My solar project has been in limbo for over two years, with ongoing delays and a complete lack of communication from their team including their CEO. Despite several attempts to get updates, I have yet to hear back. The unprofessionalism and failure to meet commitments have left me frustrated. I expected better from a company and CEO with such accolades.

Fraud

Freedom Forever required the full contract amount be paid prior to completion of the job. During the job, changes were made reducing the contract amount by thousands. Freedom did not issue updated documents to escrow and the contract amount was not updated. Upon job completion escrow paid the incorrect amount to Freedom and did not issue the refund that was due to the customer (me). After months of contacting Freedom, who fully agreed a refund was due, and escalating the matter within the company many times with many promises of the refund being issued, no refund has been issued. Freedom and escrow both have the final contract with the correct final contract amount and appologize nicely ever time we contact them and promise escalation to the correct department and people but never issue the refund.

Worst Company I've Ever Dealt with

This is the worst company I have ever dealt with. They installed solar panels on my roof, and since the installation there were invisible leaks into the eaves that over time have destroyed our eaves necessitating thousands of dollars in repairs. I called for a warranty check on the installation and they flat out said the leaks were from the roof being too old (the panels were installed 4 years ago) and want to charge me $5k to take the panels off so the roof can be replaced! I asked to see the report of the roof status check they supposedly did prior to the installation and was told that that is "internal information" and won't be provided to me; now I know why. They claim a 25 year warranty, but what good is it if they don't care about the customer and shrug off their responsibilities? The right thing for them to do is remove and replace the panels at no charge, since they did a roof inspection before installing them and should have known the roof needed replacing. In addition, the price they're asking to remove and replace the panels is twice as much as competing companies; however, if you don't use them you lose your (worthless) warranty! Very unprofessional and shady business practices. Incidentally, after the panels were installed, I got an email about how their company had the best year ever - yeah, by throwing panels on all the roofs without regard for the age of the roof! Buyers beware.

Avoid this company at all costs.

I chose Freedom Forever for my solar installation and opted for the Tesla battery backup. I immediately regretted my decision. They use third-party salespeople who promise the world, only to tell you lies to get you to sign a contract with them. The issues began when the system took several months longer than promised to be fully operational. Now, just a year later, there’s a problem, and my solar system is offline. I've been trying to get it fixed for two months, but after calling multiple times, I'm still not connected. Scheduling an appointment with a technician takes weeks, and when they do show up, they’re often unprepared, lacking the necessary equipment. This results in another reschedule, leaving me stuck paying for a system that isn’t working. Freedom Forever refuses to reimburse me for the inconvenience or long scheduling delays. It’s clear they only care about getting you to sign a contract, then provide terrible service once they’ve got your money. If I could void my contract and return their equipment, I absolutely would. Don’t make the same mistake I did – stay away from this company.

Horrible customer service

I thought I had done my research, but apparently not enough. I would highly recommend staying away from Freedom Forever. Their customer service is horrible. You are responsible to follow up on everything, though they 'monitor' your system. You have to call back several times to get anything done. Communication via text is poor as well. They can't seem to schedule properly and provide accurate time frames when they will actually be at your home. They put my panels back up and they didn't produce. I called and they told me they saw production on their end to give a few more days, I did that and they said to call back in 2 weeks! They finally realized they don't know how to read the program as they system was not producing! They finally sent someone out and it was a simple fix with the equipment. Had to call back to get some type of credit and they have to run a report (you only get one once per year) and that takes 4-6 months!

I’m trying to get my roof replace

So I live in Texas we had very bad and strong winds up to 80mph winds, I been trying to get my roof replaced but I can’t because freedom won’t sent me how much they will charge to remove them and put them back mean while we still have winds and roofers can’t touch solars this is unbelievable!!!!!! I can’t imagine how long it will take them to come out here and take them off so they can replace my roof !! This is so unprofessional I’m tired of this running around with them !!!!!

Great service

Everything was amazing from the time of sale to the project being completed. Everyone was very pleasant and the customer service reps treated my concerns with care

Never cancelled the loan

I signed a contract with Freedom Forever and decided that I didn't actually want solar panels. I decided to cancel two days after feeling sketched out by the salesman. The cancellation was finalized a few weeks later but my loan is still active on my credit report. I've contacted them to contact the loan company to terminate the loan but nothing has been done. It still shows up on my credit report.

Scammers

I signed a contract. Then 2 days later I called and canceled. They never came to my house and inspected the roof. They did nothing. Now they tell me I owe them 1200 for canceling. My salesman told me I could cancel anytime.. until they started installing panels. This place is a problem.. please stay away

Poor Customer Service

I arranged to have solar installed on my house over two years ago. All of this was done over the phone and internet. As part of this procedure I was required to sign a contract with Mosaic to up-front the project with the understanding that the payments would not start for a year after installation was complete. I kept getting emails for over a year from Freedom Forever that the project was on hold. Finally I contacted Freedom Forever and asked if they weren't going to do the job that the contract be cancelled. The gentleman that I talked to agreed to cancel the project. I asked about the loan and he said he would take care of that too. Fast forward to recently. I received an email from Mosaic that my first payment was due on February 12th. I immediately called Mosaic and told them that the project had been cancelled. They had no record of the cancellation. Jason said they would contact Freedom Forever for verification and he suggested I contact them also. I contacted them by phone and spoke with Morgan who said she would contact the internal team and have them notify Mosaic. In the meantime, I am having to make payments to Mosaic of $218.79 per month in order to protect my credit. Today I attempted to call Freedom Forever at the phone number Morgan gave me only to be told by an automated recording that the loan cancellation department could only be contacted via chat. I entered my cell phone number and was told (again by automation) that they had sent me a link so I could chat with them, but I have not received the link. I hope eventually to hear from them, but in the meantime I'm out $218.79 per month which should be returned once the contract is cancelled.

Less than stellar support

First, customer services correspondence is less that stellar when calling them for a repeated issue with the meter gateway. We have had the solar installed about 1 month now and 2 service calls later to alleviate the same issue and it is still not resolved. When talking to Freedom directly for this issue I am now told that it will take 10 to 14 business days before I will even get a call back to then schedule the issue. I have requested that a new gateway be installed since it only carries a 5 year warranty. This is not acceptable and at a minimal 3 reviews a week will be left until I get a call and put on schedule to get this resolved. If this continues I will contact the CSLB for faulty equipment and shotty workmanship. CSLB would love to hear from me I can tell ya that. Freedom, here is your chance to step up to the plate or I will. You have my number

3 Month install but outside of that, VERY happy!

The sales rep told me it would take 1-2 months to get installed. It took 3 months. At the time I was a little upset with the sales rep but when I look at the overall big picture it was a good job and I have not had any complaints at all. System works great, looks great, I'm saving money and I have referred a few people and they are happy too.

$1200 cancellation fee!

I signed a contract with Freedom Forever at the beginning of January 2025. They had an additional offer where I would receive a Google package of three items as a “free gift”. The salesman set up installation for two days later. I contacted the salesman while the installer was at my house and advised him that I had more questions and there was a chance I would be canceling my project. I was told that I should go ahead and accept the items and if I canceled they could pick up be items (they were not installed as they were not compatible with my current system). I did indeed cancel within the three day window and asked repeatedly in writing and on the phone what I needed to do to return the items. Fast forward to tonight… I called AGAIN and was given the phone number of the cancellation department. The lady that I spoke with told me that not only can I not return the Google items but that I was responsible for a $1200 cancellation fee. Mind you that the total retail value of the items is approximately $350! What a scam!

Our experience with our salesman Kyle Piso has been awful. We were told we were having 9000kw panels installed, come to find out, they are only 5000kw panels which hardly offsets our electric bill. He lied about our panel production and also lied about a rebate he promised we would receive. Communication has been non existent since we had our panels installed. We've tried countless times to reach out to him with a resolution, but to no avail. We were totally scammed by this person. We are in the process of an investigation. We are hoping freedom forever will rectify the situation.

Solar installation was canceled within 2 weeks. Had 45 days.

I cancelled my installation in 2 weeks when I had 45 days. Then 3 months later, I had an alert on my credit score. They placed a personal loan on my credit in spite of it being cancelled and never installed. I've been working now for 4 months attempting to get this removed from my credit report. On December 5, 2024, they said the board of directors would need to meet to discuss removing it from my credit report. What the hell. I didn't receive the panels and cancelled in the time frame. This should have NEVER been placed on my credit report. I've emailed them again and received no response. To complete this form, I was REQUIRED to enter an installation date and KW size. IT WAS CANCELLED AND NEVER INSTALLED. I used 2024 as a date and 20 as KW. By the way, Freedom does not ever get 1 star, but 0 nor negative score is an option.

They exceeded my expectations

I have had solar for over 3 years now and for the first time ever one of my 32 panels broke and I submitted a claim for help to replace it from the moment I did the initial claim I got the panel swap out in under 5 weeks I was shock how fast they responded to my phone calls and how fast they got here to install the new panel thank you