Gabriela Santillan

Reviewed on Aug 7, 2025

Jazmín Buendía

Muy amable en su servicio y respondió mis preguntas

Response from Freedom Forever

Hello Gabriela, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Hello from Ohio

Reviewed on Aug 7, 2025

Never Use them

They are California based but provide installation in other states as well. We got it in OH. Extremely unprofessional and poor workmanship. They left lots of hardware on roof and also damaged some part of of deck roof. When contacted manager said it was not their fault. They even took the pictures at the start or our work and I asked them to show them simply stopped responding.

Response from Freedom Forever

Hello, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.

Frustrated N Illinois

Reviewed on Aug 7, 2025

13 Months in, still not completed.

My experience has been too long to relate here. It took 13 months to finally get our system installed, approved and (rumored to be) operating. Now we are being bounced between three different companies to get monitoring and billing set up. Each tells me one of the others needs to submit information to them. I believe in clean energy, I believe in solar power. But this kind of customer service and runaround makes me want to bathe in crude oil. I have done my part and made every call and submitted every paper, some two or three times, and I appreciate the goal of this program. But today, when this endless game of phone-tag punctuated by 35 minute holds with the loudest laxative Muzak has me ready to scream, I simply can’t recommend or positively review the service. I’m exhausted. You have exhausted me.

Response from Freedom Forever

Hello, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.

Andrewcas

Reviewed on Aug 7, 2025

Jazmin Buendia

I had a conversation with Jasmine about a few questions I had regarding the system I installed, and Jasmine was very kind and very knowledgeable. Her answers addressed all my concerns and questions.

Response from Freedom Forever

Hello Andrew, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Adel hernandez

Reviewed on Aug 7, 2025

Jasmin

Me gustó todo muy bien

Response from Freedom Forever

Hello Adel, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Mr. & Mrs. Francis

Reviewed on Aug 7, 2025

No Air Conditioner!!!

We got are system installed in March 2025. We didn't start use of the system the system until May 2025. Everything was running good until 29th of July in Florida 100 degree weather air-conditioner went out. We had a company out the soonest was Thurs 31st to repair the unit. The outcome was no power was getting to the unit said we the electrician.... Now an electrician come out Fri the 1st to tell us that are unit isn't connected to our circuit box so:, it must be connected to the solar unit. There's no way to contact with until Mon. We called Mon to be told a work order will be put in & someone will contact you. Now Tues Aug 5th a week without air in extreme heat... No one has contacted us. We call back to be told the same thing again. Wed the 6th, no call back again we called again to get a date finally the 14 of Aug 2025...There's no Urgency to correct issues that occur. You know their going to expect that pay on the 1st... I'm Pissed, Frustrated & Hot!! BEWARE!! THEY DON'T HAVE NO URGENCY NOR ENOUGH PEOPLE TO WORK...REALLY DISAPPOINTED!!! REMEMBER OUR AIR WENT OUT ON THE 29TH & WE GOTS TO WAIT WITHOUT AIR UNTIL AUG 14TH 2025!!!!!!!!

Response from Freedom Forever

Hello Mr. and Mrs Francis, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.

Luna

Reviewed on Aug 7, 2025

Great team and customer service!

Installation process was lengthy but overall experience is great is far.

Response from Freedom Forever

Hello Luna, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Anissa

Reviewed on Aug 7, 2025

Tatiana was very helpful and nice to talk with. She even when above and beyond and gave me appropriate phone numbers to get more of what I needed with I really appreciated.

Response from Freedom Forever

Hello Anissa, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Arturo Casillas Vázquez

Reviewed on Aug 6, 2025

Jasmine buen dia

Buena ajente. Buena información

Response from Freedom Forever

Hello Arturo, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Terri

Reviewed on Aug 5, 2025

Regrets!

We signed our contract in October of 2024. Installers came in January of 2025 after a major snowstorm and wanted to shovel off our roof so they could get started - there was a layer of ice on the roof under 12 inches of snow! We said no so installation was rescheduled for (I think) March of 25. This time they brought the wrong system, so once again, rescheduled. Finally showed up in June with several crew members. We were told it was a training crew. Several of them camped out in my garage -some of them sleeping while others yucked it up on my patio. It took 7 days to complete the 2 day job. Once they were finally done on a Friday evening, it began to rain heavily. When I looked up towards my ceiling, I saw 3 stains where my roof had begun leaking - this was a new roof, only 2 years old! I have to say they responded quickly and were out right away to fix the holes in our roof. Two weeks later the electrician was out to hook us up and get electric company’s approval, however, the system they had installed didn’t work. Fast forward August, there have been a few roofers who have tried to find out what is wrong with our system with no luck. They have called to tell us someone would be out to get us up and running and then didn’t show. We can not seem to reach anyone who can give us answers about what is going on. No one answers their phone or e- mail. As of right now we have 38 panels on our roof that don’t work. I’m so sorry we did this. Even if the company does fix this problem ,If this is the way they do business ,I’m worried about the years of frustration we will have dealing with them

Response from Freedom Forever

Hello Terri, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.

Scott Zugel

Reviewed on Aug 5, 2025

The company representative was very help and thoroughly explained things to me.

Response from Freedom Forever

Hello Scott, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Salomon

Reviewed on Aug 5, 2025

Jazmin Buendia

Jazmin Buendia es muy onesta Clara y con muy buena actitud

Response from Freedom Forever

Hello Salomon, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Dora

Reviewed on Aug 5, 2025

Yasmin buendia

Yasmin me alludo muy amable

Response from Freedom Forever

Hello Dora, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Adam Henick

Reviewed on Aug 5, 2025

They worked with me to come up with a reasonable resolution to my problem

Response from Freedom Forever

Hello Adam, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

HJM

Reviewed on Aug 4, 2025

Tesla Powerwall 3 batteries

I have been waiting and waiting for my Installation to begin since February of this year. First the application to build to the power company was returned three times before it was finally approved. Expecting after everything was approved that my project would now move forward, I find it still being delayed with the excuse of lack of product. How do you expect to sell what you don't have in stock? I have been waiting patiently for this to happen and it seems no one can get a clear answer from the warehouse as to what is the problem, if this continues I might have to start considering taking my money out of escrow and find another company, the only thing delaying me is how much money it had cost me to put money into an escrow that they use. Right now I am at wits end they need to do better.

Response from Freedom Forever

Hello, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.

Phil Crudo

Reviewed on Aug 4, 2025

Jazmin Buendia

Gracias por tener personas como Jazmine Buendia con la paciencia para explicar y detallar las necesidades del cliente .

Response from Freedom Forever

Hello Phil, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

David Blake

Reviewed on Aug 1, 2025

Does not honor contract

First, Adriana was great. She did all she could. I was transferred to a supervisor to elevate my complaint and after sitting on hold for almost an hour, with a recording telling me I am next in line. I was promised in writing by another customer service rep that I would be eligible for compensation for no functioning system since March 24.

Response from Freedom Forever

Hello David, we appreciate your feedback. Your feedback is invaluable, and we take it seriously as we strive to provide the best possible experience for our customers here at Freedom Forever. We understand that you have encountered challenges, and we want to assure you that we are committed to resolving these issues promptly. We are actively investigating the issues you've raised, and we appreciate your patience as we work towards a solution. We will continue to be in communication with you to achieve a resolution.

KLF

Reviewed on Aug 1, 2025

Good people, poor policies

The customer service representatives as well as the technician were very cordial. However, the hold times were very long. The CSR and I talked about how it would be nice to have an auto callback option. This was my 2nd call concerning inverter production issues. The technician was here yesterday and got the system to produce power for about an hour, but it it didn't produce the normal level of power. Then it quit producing power at all. I called and was told that they would monitor the system and decide whether to send a tech out. They were very responsive the first time I called and sent a tech out in a day or two. I'm a little frustrated with their policy of waiting to schedule a service call. I guess they will pay for lost generation with the guarantee, but the CSR made it sound like that would be a problem too with a small window to file a substandard production claim.

Response from Freedom Forever

Hello, Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We genuinely appreciate the openness and insight you've provided regarding your experience with us. Rest assured, we've taken your comments seriously and are looking into them further. Your feedback has been passed along within our organization for review, and we're actively exploring ways to address any concerns you've raised. We're committed to providing all potential customers as well as our current customers with excellent service. Your input helps us improve, and we're thankful for the opportunity to learn from your experience.

Joan

Reviewed on Aug 1, 2025

Assistance

Deloris was extremely professional and helpful! Thank you!

Response from Freedom Forever

Hello Joan, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Mike

Reviewed on Aug 1, 2025

Tesla Power Wall failure response by freedom forever

I had a hard failure of one of my 2 Tesla Power Walls. Contacted Freedom Forever and was informed to contact Tesla. Contacted Tesla and was informed they would replace it with Freedom Forever performing the installation swap and I would be contacted. Nothing occurred so I contacted Tesla again. They informed me they were waiting for Freedom Forever to tell them where to ship the power wall. Contacted freedom forever to find out why they had not informed Tesla on a shipping location. Was told this was being moved to the management team to resolve and I should hear back within 3 days. 4 days passed with no contact. Called freedom forever again. Spoke with Vicki and she was re-elevating it to management for resolution. Both customer service personnel were very pleasant and took the time to understand the situation. It appears the management team is not following up on their tickets which customer service team generated. This is an easy fix, contact Tesla and provide a shipping location, contact customer (me) to arrange for the Tesla power wall swap. It has been 18 days since the power wall failure and counting.

Response from Freedom Forever

Hello Mike, Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We genuinely appreciate the openness and insight you've provided regarding your experience with us. Rest assured, we've taken your comments seriously and are looking into them further. Your feedback has been passed along within our organization for review, and we're actively exploring ways to address any concerns you've raised. We're committed to providing all potential customers as well as our current customers with excellent service. Your input helps us improve, and we're thankful for the opportunity to learn from your experience.

Dolores

Reviewed on Aug 1, 2025

Help with system

Both Delores and Sam were awesome. They handled my call very professionally.

Response from Freedom Forever

Hello we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Sandra

Reviewed on Jul 31, 2025

Jazmin Buendía

Ella fue muy amable y me ayudó mucho con mi problema

Response from Freedom Forever

Hello Sandra, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Angel

Reviewed on Jul 31, 2025

Jasmin buen dia

Excelente servicio

Response from Freedom Forever

Hello Angel, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Edward n Jamie

Reviewed on Jul 31, 2025

Hold due to Utility issue

Just want to thank you for doing a great job clearing up the hold on my solar project.

Response from Freedom Forever

Hello Edward & Jamie, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Feliciano

Reviewed on Jul 31, 2025

Yasmín gracias por el serbso

Response from Freedom Forever

Hello Feliciano, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today! If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

Freedom Forever

What Freedom Forever customers say

About Freedom Forever

What Freedom Forever does

Services

Licenses

Where Freedom Forever works

Where to find Freedom Forever

Head office

Overview of Freedom Forever

What Freedom Forever customers say

About Freedom Forever

What Freedom Forever does

Services

Licenses

Where Freedom Forever works

Where to find Freedom Forever

Head office