Fire Mountain Solar LLC

I rarely leave negative reviews, but this interaction was bad enough that I think other people should know what to expect. My family is camping in the area for the week and relying on a small solar setup so my wife can work remotely and we can keep our phones, computers, and small refrigerator running. This morning our batteries were over-discharged, and I traced the problem to a failed MC4 connection on the negative cable from our solar panels. I searched Google for solar/MC4 help nearby. This business came up near the top and was listed as open, so I drove out there. When I arrived, I explained the situation and showed the owner exactly what I needed: one new MC4 connector crimped onto an existing cable. From the beginning, I felt like I was an inconvenience for showing up. He explained that he isn't really a storefront and that his crew was already out for the day. That's completely understandable. I asked whether he could still make the repair, and after looking at it, he said yes. As I followed him toward the shop, I realized he probably didn't take cards and asked. He said he only accepted cash. I didn't have cash with me, and because he was closing at 10 a.m., I didn't realistically have time to drive to an ATM and back. What bothered me wasn't that he charged for the connector. It wasn't that he charged labor. Businesses should absolutely be paid for their time and materials. It was the complete lack of willingness to work with someone standing there with an extremely simple repair while trying to keep his family's basic power running for the week. When I made a frustrated comment about being turned away over such a small part, instead of simply explaining the cost or ending the conversation professionally, he became angry and started yelling at me about the price of the connector and labor. At that point I got in my truck and left. I wasn't asking for hours of free work. I wasn't demanding special treatment. I was standing there with a cable that needed a single MC4 connector crimped onto it, ready and willing to pay, and the only immediate problem was that I didn't happen to have cash in my pocket. A business owner is certainly free to operate cash-only, close whenever they want, and decide what jobs are worth their time. But how you treat someone when they're standing in front of you asking for a little help says a lot more to me than any advertisement ever could. I drove away without the repair, but more importantly, knowing this is not a business I would ever choose to give my money to again.

I contacted Fire Mountain Solar because I bought a house that has solar panels, and I am new to them. I have no information about them, and quite frankly don't know where to start. I found out from another company they were installed by a now out of business company, with little to no resources for those customers. I spoke with Alana and she helped to find any information she could, and gave me very helpful notes and just general info. Alana's customer service is by far the best I have ever received. Thank you so much!

Fire Mountain Solar helped me buy a spare solar panel for my array. They responded to my inquiry quickly and followed through with steady communication until I picked it up. I highly recommend them since their customer service is outstanding.

My wife and I recently had a rooftop solar installation performed by Fire Mountain Solar (FMS) consisting of 29,000 Watts of PV panels, Iron Ridge racking, and all EG4 Electronics equipment, including two 14.3 kWh backup batteries, two Flexboss inverters, and the Gridboss integration unit. As a retired mechanical engineer I had done lots of research into the details of solar systems. We initially contacted one of the advertised installers that randomly popped up on web searches and quickly realized it was both a financial and technical scam, so I did my own search for local installers, contacted FMS and was immediately impressed with their technical understanding and ability to present the engineering in a relatable manner. A week later the owner, Tim Nelson, came to do a site survey and formulate a detailed plan, followed by a straight-forward contract. Tim handled all of the utility paperwork and arranged for electrical permitting on our behalf. After receiving PSE approval to proceed, his crew of 3 was reliably on site for 8 days to complete the installation, it was a lot of work! They were friendly, answered all my questions, technically competent, and paid attention to the details required for a quality installation. A minor electrical permitting issue was handled quickly and professionally. The amount of work required was not trivial, and when everything was complete we believe we received a very good value at a good price. We rate their communication, integrity, workmanship, technical expertise, and pricing as excellent.

Fire Mountain installed solar panels for a new home construction project that I am very pleased with. The upfront design and “pay-back” calculations they created were detailed and accurate. The panels generate so much power that I haven’t paid a dime to Snohomish County PUD all year for power except for the mandatory base charge. All my HVAC is electric as is my hot water heater and clothes dryer. Fire Mountain quickly fixed construction issues with full commitment. Of the 3 bids I received for my project, FM was the most competitive. I give them my full recommendation.

Excellent install and fantastic customer service

I had an excellent experience working with Fire Mountain Solar for my solar installation. The team answered every technical question clearly and confidently, making sure I understood the entire process. They went above and beyond to ensure the system was installed with precision and high-quality workmanship. Their attention to detail and commitment to customer satisfaction truly set them apart. Highly recommended.

excellent servvice and communications

fire mt. provided service above and beyound, they redesigned my system so it wa not in the shadow of my chimy which reluted in even power across my panels vs 2 being shadowed for 4 hours every day. Their communications was excellent and timely. Their pricing was very competive and service and cleanup was ececeptional. Darrell Macke

Fantastic Group of Helpful People

They worked with the parts had and helped design a system that fit my needs and installed it all for a reasonable price. Highly recommend going with Fire Mountain Solar.

Excellent Service

I couldn’t be happier with my experience! From start to finish, the team provided excellent communication and took the time to educate me throughout the entire process. Every step was clear, and I always felt informed and confident in the decisions being made. The installation itself was smooth, efficient, and handled with professionalism. The crew was respectful, detail-oriented, and clearly took pride in their work. My system looks great and is running perfectly. I would highly recommend this company to anyone considering solar—outstanding service, knowledgeable staff, and a job well done!

COMPLETED PV ARRAY ON NEW HOUSE

Starting with Friday at firemountain, to installers to owner Tim. I could not be happier with the product, service and personalities. The installers were awesome, professional and so was the staff I will and would highly recommend them. thank you for your hard work and professionalism.

A Review

We are very happy with Fire Mountain Solar. I researched solar power companies in a different state and was disappointed in the cost and procedures. When we bought this house, a neighbor recommended Fire Mountain Solar. I am very appreciative of their recommendation. We dealt with three people on their team and each of them was great to work with. Friday, our sales representative, knows the product we bought and had a wonderful knowledge of the solar industry. She did and analysis for us and the results surprised me. Even though I was apprehensive when I first called because of my experience with other solar companies, I was very happy and impressed with her knowledge and insight. During the process I spoke with Tim, the founder, several times about the status of our order. He was great at keeping us updated and in the loop. Alana, in the business office, was fantastic at helping us with the purchase. She was very good at explaining to us about how insurance of the panels works. We were surprised at how close they stuck to their original schedule. It is reassuring to work with such thoughtful and professional people. We highly recommend purchasing solar panels from Fire Mountain Solar.

Very professional, reliable, always available for questions or help. Best of all, their's was easily the least expensive quote we got. We love our new system. I would recommend Fire Mountain Solar without hesitation.

Great company to work with to provide a home solar system

Fire Mountain Solar was a pleasure to work with every step of the way during our solar process. Great people and honored their word throughout the whole installation. Highly recommend them and having Friday giving anyone interested in solar a bid to have it installed.

Fantastic experience from start to finish, highly recommended!

Affordable, efficient and responsive

I had 3 solar outfits bid the job. One national outfit was astronomically more and Fire Mountain and the other were almost exactly the same. I decided to go local, and I’m glad I did. We have had a bunch of contractors and vendors at our house as we try to rehab it and I’ve grown used to unresponsiveness, delays, excuses, and unclear bids. Fire Mountain has been the one exception. They were responsive and helpful, there were no overruns. They ended up having an earlier opening and said they had a 3 day window where they could fit us in. I thought to myself “3 days” for a pretty large solar project, this is gonna drag on. Sure enough they banged it out in 3 days, left no mess, and even after the inspection they were out the next day to square away the small things the inspector wanted. In the last year I have had plumbers, HVAC, builders, electricians, landscapers, fence guys, etc at our house and Fire Mountain was not only the best experience, but probably the best in every category (responsiveness, timeliness, cost, professionalism, etc). I don’t do a lot of 5 star reviews but this is an easy one.

Challenging Solar Implementation

I have several tall trees to the south of my home and finding the right mix of panels and the right angles of exposure was a challenge. Fire Mountain Solar performed a very thorough review of my roof and came up with a great plan. I am already producing kwh about as much as I use, and this is not the best time of year. I am confident that the design from Fire Mountain Solar will completely offset ALL of my electricity usage. Their installers were very professional, and they took great care of my roof and gutters.

Solid

Fire Mountain did a great job on my roof top solar installation. The staff are very courteous and responsive. Prices were lower than a few other bids I received.

Solar install with net metering

We had a really good experience with Fire Mountain. No high pressure tactics, we were put in contact with a technical person when we had more questions about different options, and we were quickly given estimates for the different setups we were looking for. The team was accurate with their estimated install dates and length and were in contact with me throughout the process. Fire mountain also took care of permits and submitting net metering applications to my utility. We haven’t had any issues with our system since it was installed, and have been seeing the solar credit in our electric bill each month. We recommend Fire Mountain.

A truly exceptional solar power vendor

Fire Mountain Solar was responsible for designing and deploying the power system for our island property. The project involved one of the largest residential solar deployments in the county. The property is entirely off-grid. Tim N. and the rest of the Fire Mountain Solar team was terrific to work with at all stages. From the design and planning stage, throughout the buildout, and including after-sales support, the team has been highly responsive, extraordinarily professional, creative, and thoughtful about the living needs of our property. Special kudos for Fire Mountain Solar's handling of unexpected issues as they arose during building construction and for taking a solution-oriented approach working with our construction team. It was obvious that the entire Fire Mountain Solar team took great pride in their work and were meticulous about every detail. Everything including the panel grids, the layout of the main power room, the mounting of inverters and charge controllers, and the routing of the cables was executed beautifully, as if it were intended for display as art. The team also prepared detailed documentation manuals, provided training, and has been especially responsive in supporting the system on an ongoing basis. They provided and continue to provide exceptional service.

Service so good I'm reviewing them twice!

Since my first attempt at leaving a review here didn't seem to go through, I'm trying it again. Fire Mountain Solar was fantastic to work with. Friday was very responsive and helped us weigh the pros and cons as we decided what type of system would be beneficial. I never felt any pressure to buy, and she addressed all my questions with expertise. The installation and set up was as painless as could be. They were here right when they said they would be, and Tim was quick to answer my questions as we waited for PSE to do their final installation and approval. I also found them to be flexible and honest. Between the time of our initial inquiry and the time of installation, the cost of panels dropped, and they were quick to pass that savings on to us. In addition, once they were actually on the roof, they realized they could simplify the layout from what they had initially planned, which will benefit us whenever the time comes to do more work on them. I highly recommend them to anyone considering going solar.

Thumbs up for Fire Mountain Solar!

They're friendly, responsive, and knowledgable. I'm really happy with the quality of the solar panels (two+ months in). I'd definitely recommend them!

A great and efficient company to work with

From start to finish of our project, the staff at Fire Mountain were excellent to work with. They answered my many questions, communicated regularly with project updates, and showed up exactly when they said they would. The project was on budget and they handled all of the communication with the electric company, L&I, and our municipality. I would highly recommend them to others.

Solar

I am so happy that I chose Fire Mountain Solar for my solar installation. The sales and support staff were always available to answer my questions and were friendly and professional. The crew that installed the panels were also friendly and took great care of my home and the installation process. I highly recommend them for their great service!

Solar Excellence

Fire Mountain Solar LLC was outstanding all areas: Education Communication Estimating explanation and associated detail Installation Loan facilitation Project closeout

Couldn't be happier

Had a wonderful experience with Fire Mountain Solar. From the quotation process, installation, inspections to PTO, FM was perfect all along the way (at a great value!) L&I was even especially complimentary on the installation. If I had another solar project, I'd not hesitate to work with Friday, Tim and the entire crew again. Thanks FM solar!!

Always happens as promised

The last work we had done by Fire Mountain was the 3rd extension of our solar system. We are extremely happy! Working with Fire Mountain is so easy and the quality of the work is so high. We were left extremely satisfied. Our next step may be battery storage. Without a doubt we will be calling Fire Mountain. They are part of a contractor breed that is difficult to find.

A perfect experience

I was influenced to install solar panels by Fire Mountain Solar because I personally knew 3 other households who had Fire Mountain install solar panels on 4 homes. The process of handling the applications was handled entirely by Fire Mountain and the actual install for my home took 1 day of labor plus about 2 hours on the following day. Within about the next 10 days following the install I had 3 inspections and my electric company (PSE) activated the system. I am able to easily monitor the daily electric production of the panels and from the meter see how much excess electricity is sent to the grid. The price that I paid Fire Mountain covered all applications, inspections, parts and labor. This price was lower on a price/watt than a competing bid and the panels used by Fire Mountain are manufactured in WA state. The facts that my friends were happy with the company, the price/kilowatt was lower than a competing offer, and supporting jobs in my state were strong influences in selecting Fire Mountain. Finally, the 30% income tax + 0% state sales tax saves me more than $8,000 of the otherwise total cost of the project. The panels were installed in late May and activated by PSE in early June. They have been working flawlessly now for about 6 weeks. The panels are of a high quality and are backed by a 25-year warranty on workmanship and a 30-year warranty on performance.

Residential installation

Solar panels were installed over a roof that was not up to code (not the installers fault). Due to the faulty roof installation a replacement was needed. Fire Mountain Solar at a very reasonable cost was able to take down the panels and replace them once a new roof was installed. Tim was very pleasant to work with and I would recommend the company to anyone looking to install solar in the future.

Tim and his crew were professional and timely. I was extremely pleased with them. If you are looking for a solar system give them a call and I think you will be glad you did! Jim H Conway

Excellent experience

The team at Fire Mountain Solar is excellent and professional. We enjoyed working with them from the first visit to the final installation. They were timely, communicated well during the process and stayed within the quoted costs. When we had questions they responded quickly and made sure they had adequately answered them.