Efficient Home Services

I bought a Cell kit for $750 from this company to monitor my solar system with the SolarEdge app and when I tried to connect my cellphone to the cell kit cellular I get a message Cellular not connected. I called EHS numerous times and they don't answer. Recently when you call you get a message temporarily out of service. I went to the Cape Coral office and it's empty. I drove from Cape Coral to the Tampa Florida office and it's empty. If you look at the Better Business Bureau you will see about 78 complaints.

From the moment my solar and Tesla system was being installed, Derek Kirby with EHS (Efficient Home Services) made the entire experience easier. He took the time to walk me through downloading the Tesla app, set everything up, and made sure I understood what I was looking at. He’s respectful, patient, and carries himself with a level of professionalism that honestly stands out. Even though the interconnection with Duke Energy took a while and only went live today, Kirby still stopped by to make sure everything was working the way it should. He walked me through the app again, answered every question, and double-checked the system before he left. There are still a few cosmetic solar issues that need to be addressed, but this review is specifically about Kirby and the effort he puts into his work. His attention to detail and the way he stays on top of things makes a big difference. If you’re looking into solar, I would highly recommend Kirby at Efficient Home Services for your solar needs.

EHS installed our solar panels in May, 2024. At the same time, they installed our A/C and heating system. All was well for about a year, and then I had an issue with the heat. I called — no answer. I must have left six or seven voicemails and got no return call. Finally, I called another independent heating service. A year later, again, a problem with the heat. I called EHS. At least someone answered. A very nice woman informed me that no manager was available to review my warranty because they were ALL at an off-site training session. All of them. I expressed my frustration, told her this was my second disappointing experience with EHS. She sympathized and the. Added that they actually no longer offer service to their systems, but they will offer warranty service, hence the need for someone to review my watt see if I qualify for some help. Since the install was about 18 months ago, I apparently do NOT qualify — so why not just tell me that? I called an outside heating and cooling company. I made it clear to EHS that I was unhappy and I would be letting people know what my experience had been.

Efficient home services do not honor there warranty. They are very evasive and do not respond and give support after installation

All the great stuff is for outweighed by their lack of customer service and support after the installation!

My experience with Efficient Home Services (EHS) has been a nightmare. The problems aren’t minor — they go to the core of safety, compliance, and honesty. Incorrect wiring: The system was engineered as 9-9-9, but EHS built it as 14/6/7, which violates Enphase’s published maximum of 13 IQ8+ per branch. Enphase confirmed this in writing and even noted cable warping/damage. Performance shortfall: The system has produced under 80% of the contract guarantee (11,957 vs. 15,001 kWh). EHS dismissed this as “normal production.” Backup loads not connected: The critical loads panel was never wired. During an outage, my home loses all power — making the battery useless. Bonus offer never delivered: I was promised a bonus incentive at the time of signing, and despite repeated follow-ups, I still haven’t received it. Customer service: Instead of taking responsibility, EHS tried to charge me a “truck roll fee” to fix their own installation errors. I’ve involved Enphase directly, and they confirmed these are installation/commissioning defects, not hardware problems. At this point, it’s clear EHS puts volume sales ahead of doing the job right — and doesn’t honor commitments to customers. ⚠️ If you are considering solar with EHS, please do your research carefully. I would not recommend them to anyone.

Mr. Derrick Kirby completed my Solar hookup and system is now ready to run. He also had to get 2 panels communicating with controller. Derek is very professional and patient with customer (me)! I highly recommend if you are having issues request Derrick from (EHS) he will make sure everything is to your satisfaction. In my estimation (EHS) has a top notch professional with them!

Derrick, Blair, Patrica, & Caleb did a great job working with me and helping me through the process. They quickly resolving issues that came up. I am very happy with my system now being activated. Saving $

I want to thank Mr. Kirby for his help in getting my solar system up and running properly. Out of all the people we dealt with at EHS he was the most professional, knowledgeable and patient. He was able to diagnose and fix several of the problems left by the installers as well as get us through our TECO inspection. Simply stated, if you have a problem, call Kirby

The whole experience with our solar panel installation by EHS was great we especially want to command Kirby for the great job. He did in getting us hooked up with our Tesla app and making everything go smoothly. Also Hayden at the office is to be commended for his responsiveness every time we had an issue thanks again for all your help

A one week project took 6 months. Awful service after the install. This is a sales company with very little or no service. Unanswered calls and e-mails. I would never recommend them.

It took 8 months from start to finish. They charged me $1000 for the $750 RETE tax package but never paid the money to RETE so I am not able to use their services and the money has not been refunded to me. They also owe me a refund of $4900 which I have been waiting for since December and the manufacture of the solar panels has placed a $12,000 lien on my house because EHS has not paid the balance even though they have the full $54k from me. I cannot get anyone on the phone nor do they return emails. Also, my electric bill is still around $200!

Will was great helped me with understanding the Tesla app. Overall 5 star service.

Will was great. Very happy with my system now being activted. Can't wait to start saving money.

Great service provided by William and Patricia.Everything was well explained and we are very happy.

Great customer service, helped me through setting up all my equipment and devices.

William was great very professional guy very informative. I would highly recommend them.

Very professional and efficient company everyone was great. Staff was easy to deal with.

Great service professional follow up and excellent service. I would highly recommend them.

William was great five star rated very professional very knowledgeable and helpful with understanding how to get into the Tesla app and monitor the system. We would highly recommend this company if you’re looking to get solar.

I have had great service from efficient home services. We just activated our Tesla inverters and everything is working properly. We are very excited to start saving money and would highly recommend efficient home services if you’re looking into going Solar.

Added battery back up to my system very happy with overall process.

After several presentations of solar we choose EHS. Did a great job, were professional and courteous. Decided a few years later to add batteries, more solar and backup due to buying an electric vehicle. Recommend

Will was fantastic! helpful , informative and eEFFICIENT. I highly recommend.

My system passed successfully the City Inspection. Kirby, EHS representative came out in the morning and prepared my solar System for the inspector who shown up later. He was waiting until City Inspector arrived and finished inspection. I discussed with Kirby all the details related to my system, also he specified what is the next step in order to get the PTO ( permit to operate). Friendly, knowledgeable and very professional.

Everything has been working great with the system. We have been online now for about 1 week. We did have some communication issues in the beginning but over all everything is now working and we are happy.

Will was great. Helped me turn on my tesla system and get it activated. Very kind guy drove 3 hrs just to make me happy hes a good guy.

Brian was amazing! He was on time and extremely friendly and knowledgeable.

Great work from the crews very professional and come highly recommended. Thank you ehs.

Overall, great experience did take a little long due to my system being a tier 2 system, but install was pretty seamless. Everyone has been very easy to deal with overall highly recommended.

Awesome service. Everyone has been very professional and courteous. I would highly recommend them.

William was great very professional very great and easy to deal with. We did have delays but all is good now.

Amit my salesman was great at communicating. We have had a great experience with everyone aa well as Patricia who has helped our project get pushed along. We are very happy with everyone and how we where treated this is a great company thank you EHS.

Overall, had a great experience with everyone very professional very polite highly recommended.

We added panels to our existing system and got a brand new roof with their roofing company everything's quality great and very professional.

William was great very professional guy really tried to help me fix my system kudos to him.

Everything has been great. I purchased solar and back up batteries. Very happy with this company and how we were treated.

Great service from William great guy very professional highly recommend.

Very professional company highly recommended everyone who we have dealt with has been very great if we had a chance to use them again we definitely would

Very professional by William that close out rep that came out. I would highly recommend them.

Great company very professional and highly recommend. William was great.

Everything has been very pleasant with efficient home services. Everyone who I have dealt with has been very professional kind and courteous. My system is up and running. We are selling power back to the electric company and I am very happy.

Although I have had a great experience, everything has been pretty seamless with no issues and I can't wait to start saving money

Excellent company to work with. They answered questions and responded in a timely manner and we are very happy with the outcome and how our eletric bill is down to hardley nothing. We would highly recommend them.

Everything has been wonderful very professional company I even recommend my neighbor who just signed up.

System is working fine very happy highly recommended.

Responsive and helpful with our solar panels and any issues we have had.

Excellent service with the entire team 5 stars for everyone. Very professional and highly recommended.

Everything has been working great very happy with the entire team very professional and system is doing what I was told it would do I highly recommend them.

So far everything has been good. Great company very professional post install follow up by William great guy highly recommend.