Better Earth

Customer failure dot com

Horrible experience from the get go. They installed a system different from what was originally signed in the contract. And after calling that out, Folks do know what they are doing and the only times they try to make contact with you are during the sales process or for the payment. I singed my contract in March and installed in May failed inspections. Getting a hold of anyone that really cares or accountable is next to impossible. You would think getting simple revisions complete post failed inspections would be quick, but sadly not. Escalations is also just lip service.. They take your money and don’t care there after… beware of this company and the folks that run it… We will share our experience with the local news channels so no one else would go through the anxious times and torture.. My neighbors who signed up for cheaper with a local installer a month later passed inspection and are up and running for weeks now

Not responsive to change orders

They don't return calls after they install conduit in an ugly fashion when I request a change order to do it in a more aesthetically pleasing way. Their sales people were great.

Significant Damage to new roof.

Put in new roof a week prior to the installation of solar panels. Installers damaged 200+ tiles under and around panels. Better earth attempted repairs, however, I now have a significantly compromised roof that's falling apart. Several tiles are sliding out of place. Better earth has ignored my attemps at resolving the issue.

Poor customer service

The sales rep first brought along a friend to the initial meeting and wasn't able to articulate what the purpose was for the 2nd person - the 2nd person literally said nothing the whole time. The main rep was responsive to questions for about a week. Then he stopped responding and neglected to answer some of the most basic questions. 0 stars.

been over three months no permit to operate was told 60 days for completed

Illegal connection of ground to gas line

The gas company rep came out on Friday and nearly blew his top to see that Better Earth Solar attached the ground/electrical line the nearby gas pipes. The fellow was livid. It could easily electrify the gas lines in the house. I called customer service to report the (and my neighbor's house who BES also did) and no one has called me back. (Two days waiting). I've very disappointed. And it looks like the company has "forgotten" about the deal we had for recommending two other residents for their services. $500 dollars for each referral. Now I guess forgotten. We have witnesses.

Morethan 3 months from signed date- Still awaiting!!!

Better Earth Solar Company makes promises that they can't keep. Don't take granted for representative words. Last October-2021 I signed contract only Panel installation they did just a day before the 60days ( FROM THERE NO audit inspection happened. SO YOU CANT USE THE SOLAR). THEY PROMISED WITHIN 6-8 WEEKS EVERYTHING TO BE DONE , BUT ITS BEEN MORETHAN 3 MONTHS I SIGNED CONTRACT NO USE OF IT. HIGHLIGHT IS I STARTED GETTING THE INVOICES FOR THE SOLAR PANELS FOR WHICH I NEVER USED. I understand COVID reasons will delay the progress. but I don't think it will take months !!!. I won't recommend better earth.

Think Again!

A one star is generous. This company has bungled ever promise made for over five months! They promoted a battery, a prompt plan, a first class installation, and failed at every turn. I signed a contract LAST NOVEMBER! Nothing has happened except bad communications and broken promises. Go elsewhere!