Better Earth

WORST COMPANY EVER!

Horrible customer service, Phone calls and emails are ignored, It took 8 months to install panels, They've owed us a refund since December 2025 and still have not received the check 6 months later.

Appalling Company

Destroyed our roof. Our roof was re-roofed in 2017. Solar panels installed in 2019. Since 2019 we have had leak, after leak, after leak. Their installs did a terrible job at installing the panels, but they did a superb job at damaging our roof. We have just been quoted $20,000 to fix their mistakes. Thanks! We are seeking legal action to try and recover some of the costs we have incurred because of Better Earth. Look elsewhere. Anywhere is better than these charlatans.

The worst company!

I have spent two months trying to get someone to help with an invertor problem. Can’t get a tech appt. On hold for 10-30 minutes. Press for call back, this time I’ve waited a week. Better Earth controls panels and invertor after electric company did the install. Do Not hire this company.

WORST SOLAR COMANY EVER!

I wish I could give them a minus star! Worse customer service I've ever dealt with. Impossible to get someone to call back. Nothing but problems. 8 months to complete installation! ANY other solar company would be a better option than Better Earth!

UNTRUSTWORTHY COMPANY — NEGLIGENT + UNACCOUNTABLE

If you care about your home, do not use Better Earth Solar. They installed solar on our roof in 2022. Within months, our roof began leaking directly from the solar installation area. What followed has been over three years of water damage, mold, failed repairs, and complete refusal to take responsibility. Better Earth attempted multiple “repairs,” each of which either failed or made the damage worse. After one of their failed fixes, we discovered black mold inside our home, forcing us to file an insurance claim and live displaced from multiple rooms for months with our young children. We hired an independent licensed roofer who confirmed: • Improper solar installation • Cracked and displaced roof tiles • Poor workmanship directly caused by Better Earth Despite written proof, Better Earth refused to replace or properly repair the roof, claiming it was “no longer leaking.” It started leaking again in the exact same location on January 1, 2026, saturating insulation, drywall, and carpet. At that point, the damage was undeniable. Since then, we have called daily and received no response. This company will: • Damage your roof • Leave you with mold and major repairs • Refuse accountability • Stop responding when the problem resurfaces There are many solar companies that install systems without putting your home at risk. Better Earth is not one of them. Getting solar through them turned into a far larger, more expensive project than if we had never gone solar at all. Stay away if you don’t want to risk your home.

Bad

Better Earth solar has been a nightmare to deal with since the contract was signed. They put a roof on my house before doing the installation of the solar system. The roof was never finished and was very bad workmanship. They replaced the beam in the garage and nothing is connected properly and appears to be unstable. They put roofing tiles over all of the vents so the attic is virtually unvented and the electric vents were never wired and made to work. The job took considerably longer than it was supposed to. After installing the system it has never worked properly and when trying to contact them and the monitoring company to resolve the issue I was given the runaround. I have called several different times and the issue is still not resolved. It appears to me that after they get your money they don’t care and want nothing to do with you. In my experience I would suggest not using Better Earth for anything.

Terrible communication a year after install

I chose Better Earth through the Energy Sage website. I usually choose the second quote of three which Better Earth was. We had red flags during the install and permit process but they fixed them. However a year later, we have to change our roof which they said looked “good.” Roofing companies suggest they did a shotty install that doesn’t protect the roof. They refused to come on site to look at the current condition, just denied any issues. Now they want me to pay in full for a project they haven’t done yet. I would never hand over thousands of dollars to a company before they start anything.

Worst Company Ever

Worst company I have every dealt with in my life. Signed a contract in mid January of 2025 and they still have not passed inspection. The job was supposed to be done on April 27th, 2025. Nobody at the company is reachable, nobody at the company is competent. They stole my own personal conduit, broke my terracotta roof tiles, and have failed inspection a FIVE TIMES all for the same code violation. This company is so incompetent, they cannot even use a measuring tape properly to measure 36 inches. I would love to hear their response on this platform. I have reached out to their general customer service, spoken to my Project Manager "Ransom", an escalations manager named "Maggie" and "Laura" and their Head of Escalations Martin Murray. None of these people have provided any solution. My recommendation to all people considering this company is to find someone else. This company is unresponsive, incompetent, unethical, and does not take any action to remedy their mistakes. I will update this if something changes.

Solar out...Better Earth not helping

I urge you not get a solar power system from Better Earth!!! I have had my solar panels for a couple of years, but now they are not working....in August...in Arizona...in the middle of excessive heat warnings. And I have been waiting for over 20 days for someone to come out and even look at the system. My electricity bill continues to rise, and Better Earth just replies "someone should contact you in 2 weeks", but it has been 20 days. I have lost all confidence in this company and have no idea when they will fix the system. There are many companies to choose from.....DO NOT CHOOSE BETTER EARTH.

Severe Roof Damage + Complete Lack of Accountability

Better Earth Solar caused repeated roof leaks and visible structural warping after installing panels on my home. It took over 10 service visits to stop a leak—and now that the roof is visibly bowing, they’ve refused to explain or take any accountability. Their team stopped responding entirely after I asked for supporting documentation. Even the CEO ignored my escalation. Their communication is chaotic, their customer service is nonexistent, and their installation caused real, lasting damage. I’ve hired a structural expert and am pursuing legal action. Avoid this company at all costs.

They’re lame at being proactive when a problem arise.

I wouldn’t recommend this company to anyone. They are so slow to take care of problems and don’t even care to say anything when the system isn’t producing until you realize and say something. They aren’t running a professional business, very lazy and inefficient. Every year at least once the system broke down, not even 4 years old. Lame.

Worst financial decision to choose this company.

1. Hire a lawyer to review your contract it would cost 250 dollars but it would worth every penny. 2. Ask the company to take outthe,Arbitration cluse. No solar company needs that. 3. Read contract fully. 4. Ask for itemized contact, like cost of the panel, batteries if you install. If you didn't ask they will just give you the total amount of loan. Trust me you will need it when you take them to court. 5. Ask to include legal fees. Some times you can end up winning the case and still you might end up paying for attorney fees. 6. Remember it's a big company with lot of lawyers where as you are,regular Joe with 9to5 job who basically cannot afford lawyers fees. 7. Ask for 3 different company for price comparison . One final thing make sure the amount you are paying for the solar company not more than your monthly electrical bill. If you still going with this company GOOD LUCK. You will need it in a year or so after installation.

RUN!

First it took just short of a year from contract to be installed. No feedback from sales or project manager for the delays. Then after install our oven started smoking, went out to shut off the breaker but couldn't find it. After removing the panel cover I find that they moved the oven breaker to install their breaker, but never removed the knockouts fron the panel cover, jamming the breaker. They disconnected the ground wire from the gas main pipe, didn't reinstall. they mistakenly punched numerous holes in our roof and caulked them with silver caulking (brown/green roof. Crushed an attic vent. At the first rain we had 2 leaks which they at least sent someone to fix (as opposed to the other issues). The area they worked in looks like they held a dance, composition roof is destroyed. Wasn't my cheapest bid, but they promised all kinds of "service".... Must have a different defininition than me.

Terrible company poor performance always in vacation

Delays and excuses they are fast to charge but don’t complete the work to get the system installed

scammed

Boy was I sold on lies. Thought I would no longer have an electric bill: false. Thought solar panels would add value to my home: false. They said the large oak tree in my backyard that hangs above my roof wouldn't interfere with the production: false. Less than two years after installation I had a roof leak from shoddy brackets, and while they were responsive to come out and fix it, they have been impossible to reach since i've been asking for them to uphold the warranty and reimburse me for all of my damages/expenses. They just keep sending me around this "customer service" circle where each person i talk to refers me to someone else and says they will "pass along this information". Totally unacceptable customer service for nobody to give me any answers. They have me feeling completely scammed and regretting ever getting solar in the first place. They don't care about me as a customer at all. They only care about someone until the sale and installation is complete. Looking into selling my house and all I am hearing is that solar panels add ZERO value to homes and people get scared away because home insurance companies won't cover the roofs anymore. I've been advised I have to pay off the loan in order to sell the house and just cut my losses and be done with them. Getting sold on solar by Better Earth was the worst mistake of my life!

Increased PG&E Bills

My first complaint is with Salesman Cooper Murphy. He told me that he would be available to answer any questions. After 3 voicemail calls and 2 emails without any response I gave up. He didn't give me a copy of the contract that I signed. He didn't tell me that the $136.29 payments for the Solar System would increase to $200.40 in November IF I hadn't paid anything towards the principal. I am 88 years old and I was always under the impression that the monthly payment would be applied to the Principal and Interest. NO, these $136.29 payments were ONLY Interest payments, so since none of the $136.29 was applied towards the principal payment, I was being penalized for not making principal payments and therefore my new payments would be $200.40. I was told that IF I could make a principal payment of $8000+ before a certain date my payments would return to $136.29. I live on a fixed retirement + Social Security Income, so how in the hell am I supposed to come up with $8000+ in order to lower my payments back down to $136.29? IF there was some way I could have my Solar System removed I would jump at the chance, because I am Very Unhappy with this whole Solar experience. My PG&E bills before installing Solar Panels was averaging $250 per month. NOW with Solar Panels installed PG&E is averaging $300 per month PLUS the Solar $200.40 installment payment I went from paying $250 per month for electricity to over $500 per month total for electricity. Saving with Solar is a bunch of BS!

Smoke in Garage after Install; No Panels Facing East

First, we woke to smoke in the subpanel and fire smell throughout our garage the morning after their electricians put a breaker in our sub-panel. Then, they said they said we must pay them $1,000 to have their electricians (that nearly caused a fire last time) install a breaker in a new sub-penal when we chose to switch to a larger one. If we had our own electrician take the five minutes required to do this, then the warranty would be voided on the entire solar system. Any statements they make about caring about their customer are hypocrisy. Second, what kind of reputable solar company places no panels on the unobstructed Southern facing roof? They showed us how the panels would be placed optimally with half on the fully unobstructed South roof and half on the unblocked half of the East roof. They then changed the design and placed all facing East. The roofline begins blocking all the panels just as the sun reaches its multiple hours of peak afternoon sunlight. The monitoring app shows how the production begins to decrease as the bright afternoon sunlight begins.

terrrible

Before Better Earth installed my solar panels my light bill was running about $300 in the summer. After months of anticipation finally we go live. My very first light bill with solar was $600 only to be followed by another $600. Every since we went solar it has been a real nightmare. I had experts come out only to tell me i got the Shaft. They claim I was sold crappy panels at above expensive panel prices. They claimed that this is a common practice in the afro-american community. Grandma always told me anything to good to be true probably is. And Better Earth is just that.

Leaking roof from solar installation

I'd give them zero if possible. I live in a 4 unit condo, it looks like a large house here in San Diego. Last year 2 of the tenants decided we wanted to go with solar, I was one of them. We contacted some companies and decided to go with Better Earth. Better Earth told us that since our roof was old (25+ years) they wouldn't warranty the work if we didn't replace the roof. None of us had any leaks, but we were considering this anyway, so Better Earth suggested a roofing company to work with. We had the roof replaced, no issues, no leaks. About 2 months after that the two of us started our solar projects. Upon completion, the next rain storm we had our 2 units started leaking, the two without solar didn't. We contacted Better Earth, they sent a team out that admitted it was a solar issue for my unit and they thought it was a mix for the other unit. Then the decided to deny that it was their fault and said it was the roofers. So, we contacted the roofers and went back and forth for 2 months, at which point I disputed the charge on my credit card, because the roof continued to leak, the roofers did everything they could, but they couldn't remove panels or it would void warranty. After disputing the charge, magically Better Earth came back, they still denied responsibility, but they worked with roofer, after about 6 back and forths, countless visits, us paying for an independent roof inspection (twice) they agreed it was their fault and let the roofing company handle the fix. Since then it hasn't leaked. In the months this took after disputing the charge they turned off my solar for 2.5 months. After it was resolved their support person said he was going to talk with finance to get a concession and turn the system back on. Now we've had $3,000 in damages, $1,000 in roof inspections, 2.5 months of electric bills because they turned it off and just the utter hassle of dealing with their "chat" only support, unless they want your money, you're dealing with a chatbot..... The concession he came back with $1,000 off, needless to say we said come remove the panels, which they won't do. We expected them to offer a reasonable concession that covered all these costs, the concession should have been $5,000 - $6,000, they offered $1,000. They decided again yesterday to turn of the system.... I would NEVER work with these people again, they're absolutely awful to deal with! And their incompetent, the amount of issues the roofing inspector identified that was a result of their crappy work was absurd. Random punched holes in the roof that weren't filled in, garbage and litter, just terrible professionalism. Omar Zohni

El peor servicio

No se dejen engañar como me engañaron a mi el primer año con paneles solares haciendo el pago puntual a la financiera y recivo un cobro de electricidad de mas de $7000 dolares cuando esta compañia me prometio q toda mi electricidad iva a estar cubierta por los paneles. Translation: Don't be fooled, how they fooled me the first year with solar panels by making a timely payment to the financial company and I received an electricity bill of more than $7,000 dollars when this company promised me that all my electricity would be covered by the panels.

Pésimo

Nada de lo que prometen es cierto todo es puro engaño GOOGLE TRANSLATE: Nothing they promise is true, everything is pure deception.

Unprofessional, False promises and faulty design

Absolute waste of time and most importantly "money". Solar is not generating enough to be at par with consumption leave aside savings. Better earth asked me all the details about consumption and i was told they "DESIGN" the system per usage and my house location. I was told a certain number of panels basis capacity, on the installation day the panels were changed without notice. When i asked why, i was told that it is ultimately the production that matters. i said OK, now when i checked the panel count, they got it incorrect and had installed one less panel to achieve the required energy. Installation team went to my roof again and installed one more, huge lack-of-professionalism. Now when i started to expect the production, after September/October the production started going down. It's Dec 20th and it's 92kWH only for the whole month with 13 panels, each 390W. i am paying electricity bills as well as loan EMI, solar is just useless for me at all. The design itself is faulty as they put the panels close to a tree. I called their support multiple times and every time i am handed with a ticket number along with an assurance that someone will call me back. I am told that production is guaranteed and i will be reimbursed but with this attitude and service-level so far i am concerned about what will be reimbursed and at what rate. if you want to have a clean installation with no back-n-forth issues and good professional service, please avoid Better Earth.

Terrible Response Times to Production Issues

Too many issues with Better Earth inverters. Last year we were not producing solar energy for weeks because their inverter failed. Now, no production for over a month. I called Better Earth after about three days of no production, and they said they would get back to me within 48 hours. They never got back to me. After a week of no service, I opened a service request on their portal with no response. I then went online to read all the other complaints about their poor service and found an escalation email address. I emailed them asking for an immediate response and received a call hours later. They said they would send a technician out the following day with a new inverter. The technician arrived yesterday at the agreed upon time. He said that whoever replaced the last inverter, the previous year, crossed wires which caused it to eventually fail. The day after the new install I noticed I was still not getting production. Better Earth promises the best-in-industry customer service, and boasted about their great reviews, which is a big factor in our choosing them. They have fallen way short of their promises and I am not looking forward to the future with them, if they will even be in business with such poor customer service. They claim they will fix any issue in a timely manner, but having no production for over a month is unacceptable.

nightmare

I hate to be forced to have to leave a negative review for any company. Although after 90 days and being told they would make it right I am forced to share my negative experience with everyone. First I was promised that even though they subcontract the roofing jobs they would stand by it. Total lie beacause after the roofers punched holes in my ceiling with nails and leaving trash and nails all over my yard. The roofers tried to make it good by grinding the nails and patching and painting my ceiling. Sadly they painted all over my fixtures and made a mess of my house. Not to mention that the inside of my house was covered in dust. Better Earth said well that's your issue with the roofers. The sales man showed me only their internal reviews I trusted him and never looked at better busines burea until I had problems. Better business burea had over 23 1 star reviews that were very similiar to my experience. Only after I pointed it out to them did they start answering them all within a couple of days. My sales man was Christopher Bless I was hesitant to sugn up because I didn't want to deal with subcontrators he gauranteed me that the only company I would ever deal with was Better Earth Solar. I was assigned Nick and Martin when I stared having problems with their company. They are both liars and the owner of the company CEO Zain Jan he's on linkidin they are not responsive nor do they care please feel free to message him CEO Zain Jan on linkedin if their company has wronged you. I am filing a lawsuit against them and have 36 other unsatisfied customers and am looking to file a class action suite. This won't be their frist one look online in Florida they had multiple people installed and no solar connection for anywhere from 4 to 8 months.

More than 13 months from signed date- Still awaiting!!!

one star is way more than generous. It has been 13 MOHTHS now since I have signed the contract with Better Earth and the solar panels are still not up and running. In August 2023 they assigned a specialist (Nick B.) to my project. I thought things might be a little bit better since they are admitting that they did drop the ball multiple times and it’s 100% on them. No, this specialist is the same as the rest of the employees at Better Earth! This specialist said he will follow up with me the next morning with answers, he never did! This specialist said he will be reaching out either today or tomorrow, he never did! Now, this specialist said they are requiring them to relocate our main service panel and to also move the batteries over 2”. Till now, nothing is happening. Just lip service after lip service. The bill due every 10th of each month and I’m still waiting for the reimbursement check from last month to come. I have to pay the next bill before I receive the reimbursement check in the mail and when I do it’s the wrong amount! This specialist (Nick B.) he has done absolutely NOTHING!!! He is a DISGRACE as a company specialist!!! WORST communication ever!!! Just endless frustrations after frustration!!! I would strongly advise against using Better Earth!!! They are deceptive, unprofessional, incompetent and unresponsive!!!